{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,26]],"date-time":"2026-09-26T06:59:41Z","timestamp":1790405981584,"version":"4.1.0"},"publisher-location":"Cham","reference-count":30,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783032377760","type":"print"},{"value":"9783032377777","type":"electronic"}],"license":[{"start":{"date-parts":[[2026,9,27]],"date-time":"2026-09-27T00:00:00Z","timestamp":1790467200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2026,9,27]],"date-time":"2026-09-27T00:00:00Z","timestamp":1790467200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2027]]},"DOI":"10.1007\/978-3-032-37777-7_44","type":"book-chapter","created":{"date-parts":[[2026,9,26]],"date-time":"2026-09-26T06:32:52Z","timestamp":1790404372000},"page":"755-772","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Agent Behavior Mining: Generative AI Agent Governance in\u00a0Business Processes"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0009-0002-1656-7207","authenticated-orcid":false,"given":"Hoang","family":"Vu","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9274-3271","authenticated-orcid":false,"given":"Maximilian","family":"K\u00f6rner","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7009-4637","authenticated-orcid":false,"given":"Adrian","family":"Rebmann","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0009-0005-6589-8135","authenticated-orcid":false,"given":"Gabriel","family":"Kevorkian","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2331-6775","authenticated-orcid":false,"given":"Michael","family":"Perscheid","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0009-0005-6237-3747","authenticated-orcid":false,"given":"Gregor","family":"Berg","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6458-2252","authenticated-orcid":false,"given":"Timotheus","family":"Kampik","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2026,9,27]]},"reference":[{"key":"44_CR1","doi-asserted-by":"publisher","unstructured":"van\u00a0der Aalst, W.M.P.: Process Mining - Data Science in Action, 2 edn. Springer, Heidelberg (2016). https:\/\/doi.org\/10.1007\/978-3-662-49851-4","DOI":"10.1007\/978-3-662-49851-4"},{"issue":"4","key":"44_CR2","doi-asserted-by":"publisher","first-page":"269","DOI":"10.1007\/s12599-018-0542-4","volume":"60","author":"WMP van der Aalst","year":"2018","unstructured":"van der Aalst, W.M.P., Bichler, M., Heinzl, A.: Robotic process automation. Bus. Inf. Syst. Eng. 60(4), 269\u2013272 (2018)","journal-title":"Bus. Inf. Syst. Eng."},{"key":"44_CR3","doi-asserted-by":"crossref","unstructured":"van\u00a0der Aalst, W.M.P., Netjes, M., Reijers, H.A.: Supporting the full BPM life-cycle using process mining and intelligent redesign. In: Contemporary Issues in Database Design and Information Systems Development, pp. 100\u2013132. IGI Global Scientific Publishing (2007)","DOI":"10.4018\/978-1-59904-289-3.ch004"},{"issue":"2","key":"44_CR4","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1191\/1478088706qp063oa","volume":"3","author":"V Braun","year":"2006","unstructured":"Braun, V., Clarke, V.: Using thematic analysis in psychology. Qual. Res. Psychol. 3(2), 77\u2013101 (2006)","journal-title":"Qual. Res. Psychol."},{"issue":"3","key":"44_CR5","doi-asserted-by":"publisher","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"FD Davis","year":"1989","unstructured":"Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319\u2013340 (1989)","journal-title":"MIS Q."},{"key":"44_CR6","unstructured":"Dong, L., Lu, Q., Zhu, L.: AgentOps: enabling observability of LLM agents. arXiv preprint arXiv:2411.05285 (2024)"},{"issue":"1","key":"44_CR7","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/3576047","volume":"14","author":"M Dumas","year":"2023","unstructured":"Dumas, M., et al.: AI-augmented business process management systems: a research manifesto. ACM Trans. Manage. Inf. Syst. 14(1), 1\u201319 (2023)","journal-title":"ACM Trans. Manage. Inf. Syst."},{"key":"44_CR8","doi-asserted-by":"publisher","unstructured":"Dumas, M., Rosa, L.M., Mendling, J., Reijers, A.H.: Fundamentals of Business Process Management. Springer, Heidelberg (2018). https:\/\/doi.org\/10.1007\/978-3-662-56509-4","DOI":"10.1007\/978-3-662-56509-4"},{"key":"44_CR9","unstructured":"Fahland, D., et\u00a0al.: Towards a simple and extensible standard for object-centric event data (OCED)\u2013core model, design space, and lessons learned. arXiv preprint arXiv:2410.14495 (2024)"},{"key":"44_CR10","unstructured":"Fowler\u00a0Jr., F.J.: Survey Research Methods. Sage Publications (2013)"},{"issue":"2","key":"44_CR11","doi-asserted-by":"publisher","first-page":"627","DOI":"10.5465\/annals.2018.0057","volume":"14","author":"E Glikson","year":"2020","unstructured":"Glikson, E., Woolley, A.W.: Human trust in artificial intelligence: review of empirical research. Acad. Manag. Ann. 14(2), 627\u2013660 (2020)","journal-title":"Acad. Manag. Ann."},{"key":"44_CR12","unstructured":"Gunther, C., Verbeek, H.: XES - standard definition. BPM reports, BPMcenter.org (2014)"},{"key":"44_CR13","doi-asserted-by":"publisher","unstructured":"Hevner, A., Chatterjee, S.: Design science research in information systems. In: Design Research in Information Systems: Theory and Practice, pp. 9\u201322. Springer, Boston (2010). https:\/\/doi.org\/10.1007\/978-1-4419-5653-8_2","DOI":"10.1007\/978-1-4419-5653-8_2"},{"issue":"2","key":"44_CR14","doi-asserted-by":"publisher","first-page":"145","DOI":"10.1080\/088395100117106","volume":"14","author":"NR Jennings","year":"2000","unstructured":"Jennings, N.R., Norman, T.J., Faratin, P., O\u2019Brien, P.D., Odgers, B.: Autonomous agents for business process management. Appl. Artif. Intell. 14(2), 145\u2013189 (2000)","journal-title":"Appl. Artif. Intell."},{"issue":"1","key":"44_CR15","doi-asserted-by":"publisher","first-page":"366","DOI":"10.5465\/annals.2018.0174","volume":"14","author":"KC Kellogg","year":"2020","unstructured":"Kellogg, K.C., Valentine, M.A., Christin, A.: Algorithms at work: the new contested terrain of control. Acad. Manag. Ann. 14(1), 366\u2013410 (2020)","journal-title":"Acad. Manag. Ann."},{"key":"44_CR16","unstructured":"Mohlmann, M., Zalmanson, L.: Hands on the wheel: navigating algorithmic management and uber drivers\u2019 autonomy. In: Proceedings of the International Conference on Information Systems (ICIS) 2017. AIS (2017). https:\/\/aisel.aisnet.org\/icis2017\/DigitalPlatforms\/Presentations\/3, paper 3"},{"key":"44_CR17","unstructured":"Moshkovich, D., Mulian, H., Zeltyn, S., Eder, N., Skarbovsky, I., Abitbol, R.: Beyond black-box benchmarking: observability, analytics, and optimization of agentic systems. arXiv preprint arXiv:2503.06745 (2025)"},{"key":"44_CR18","unstructured":"OpenTelemetry Authors: Semantic conventions for generative AI systems (2024). https:\/\/opentelemetry.io\/docs\/specs\/semconv\/gen-ai\/, version 1.36.0"},{"issue":"5","key":"44_CR19","doi-asserted-by":"publisher","first-page":"879","DOI":"10.1037\/0021-9010.88.5.879","volume":"88","author":"PM Podsakoff","year":"2003","unstructured":"Podsakoff, P.M., MacKenzie, S.B., Lee, J.Y., Podsakoff, N.P.: Common method biases in behavioral research: a critical review of the literature and recommended remedies. J. Appl. Psychol. 88(5), 879 (2003)","journal-title":"J. Appl. Psychol."},{"key":"44_CR20","doi-asserted-by":"crossref","unstructured":"Raji, I.D., et al.: Closing the AI accountability gap: defining an end-to-end framework for internal algorithmic auditing. In: Proceedings of the 2020 Conference on Fairness, Accountability, and Transparency, pp. 33\u201344 (2020)","DOI":"10.1145\/3351095.3372873"},{"key":"44_CR21","doi-asserted-by":"publisher","first-page":"103404","DOI":"10.1016\/j.compind.2021.103404","volume":"126","author":"HA Reijers","year":"2021","unstructured":"Reijers, H.A.: Business process management: the evolution of a discipline. Comput. Ind. 126, 103404 (2021)","journal-title":"Comput. Ind."},{"key":"44_CR22","series-title":"International Handbooks on Information Systems","doi-asserted-by":"publisher","first-page":"105","DOI":"10.1007\/978-3-642-45100-3_5","volume-title":"Handbook on Business Process Management 1","author":"M Rosemann","year":"2015","unstructured":"Rosemann, M., vom Brocke, J.: The six core elements of business process management. In: vom Brocke, J., Rosemann, M. (eds.) Handbook on Business Process Management 1. IHIS, pp. 105\u2013122. Springer, Heidelberg (2015). https:\/\/doi.org\/10.1007\/978-3-642-45100-3_5"},{"issue":"2","key":"44_CR23","doi-asserted-by":"publisher","first-page":"43","DOI":"10.1145\/3672359.3672364","volume":"43","author":"DC Schmidt","year":"2024","unstructured":"Schmidt, D.C., Spencer-Smith, J., Fu, Q., White, J.: Towards a catalog of prompt patterns to enhance the discipline of prompt engineering. ACM SIGAda Ada Lett. 43(2), 43\u201351 (2024)","journal-title":"ACM SIGAda Ada Lett."},{"key":"44_CR24","doi-asserted-by":"crossref","unstructured":"Shen, Q., Polyvyanyy, A., Lipovetzky, N., Kampik, T.: Agent system event data: concepts, dimensions, applications. In: Conceptual Modeling, pp. 56\u201372 (2024)","DOI":"10.1007\/978-3-031-75872-0_4"},{"key":"44_CR25","doi-asserted-by":"publisher","first-page":"99480","DOI":"10.1109\/ACCESS.2021.3095464","volume":"9","author":"A Tour","year":"2021","unstructured":"Tour, A., Polyvyanyy, A., Kalenkova, A.A.: Agent system mining: vision, benefits, and challenges. IEEE Access 9, 99480\u201399494 (2021)","journal-title":"IEEE Access"},{"key":"44_CR26","doi-asserted-by":"crossref","unstructured":"Tour, A., Polyvyanyy, A., Kalenkova, A.A., Senderovich, A.: Agent miner: an algorithm for discovering agent systems from event data. In: Business Process Management, pp. 284\u2013302 (2023)","DOI":"10.1007\/978-3-031-41620-0_17"},{"key":"44_CR27","unstructured":"Weill, P., Ross, J.W.: IT Governance: How Top Performers Manage IT Decision Rights for Superior Results. Harvard Business Press (2004)"},{"issue":"2","key":"44_CR28","doi-asserted-by":"publisher","first-page":"121101","DOI":"10.1007\/s11432-024-4222-0","volume":"68","author":"Z Xi","year":"2025","unstructured":"Xi, Z., et al.: The rise and potential of large language model based agents: a survey. Sci. China Inf. Sci. 68(2), 121101 (2025)","journal-title":"Sci. China Inf. Sci."},{"key":"44_CR29","unstructured":"Yao, S., et al.: ReAct: synergizing reasoning and acting in language models. In: ICLR. OpenReview.net (2023). https:\/\/openreview.net\/forum?id=WE_vluYUL-X"},{"key":"44_CR30","unstructured":"Yin, R.K.: Case Study Research: Design and Methods, vol.\u00a05. Sage (2009)"}],"container-title":["Lecture Notes in Computer Science","Business Process Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-032-37777-7_44","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,9,26]],"date-time":"2026-09-26T06:32:55Z","timestamp":1790404375000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-032-37777-7_44"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026,9,27]]},"ISBN":["9783032377760","9783032377777"],"references-count":30,"URL":"https:\/\/doi.org\/10.1007\/978-3-032-37777-7_44","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2026,9,27]]},"assertion":[{"value":"27 September 2026","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"BPM","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Business Process Management","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Toronto, ON","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Canada","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2026","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"27 September 2026","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2 October 2026","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"bpm2026","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/www.yorku.ca\/events\/bpm2026\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}