{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,4]],"date-time":"2024-09-04T20:41:32Z","timestamp":1725482492423},"publisher-location":"Vienna","reference-count":31,"publisher":"Springer Vienna","isbn-type":[{"type":"print","value":"9783211695647"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"DOI":"10.1007\/978-3-211-69566-1_2","type":"book-chapter","created":{"date-parts":[[2007,4,15]],"date-time":"2007-04-15T15:21:11Z","timestamp":1176650471000},"page":"11-20","source":"Crossref","is-referenced-by-count":0,"title":["A Speech Dialog System (SDS) as an Additional Communication Channel in Tourism \u2014 a Vision for the Destination of Innsbruck"],"prefix":"10.1007","author":[{"given":"Anita","family":"Zehrer","sequence":"first","affiliation":[]},{"given":"Tatjana","family":"Hobbhahn","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"2_CR1","first-page":"26","volume":"1","author":"M. Baum","year":"2001","unstructured":"Baum, M., Erbach, G. & Kommenda, M. (2001). Kommunikation mit Maschinen. Funkschau 1\/2001:26\u201328.","journal-title":"Funkschau"},{"key":"2_CR2","volume-title":"Information and Communication technologies in tourism. ENTER 1996","author":"D. Buhalis","year":"1996","unstructured":"Buhalis, D. (1996). Information and telecommunication technologies as a strategic tool for tourism enhancement at destination regions. In S. Klein, B. Schmid, A. Tjoa & H. Werthner (Eds.), Information and Communication technologies in tourism. ENTER 1996. Wien-New York: Springer Verlag."},{"key":"2_CR3","series-title":"F.A.Z.-Institut f\u00fcr Management-, Markt-und Medieninformationen","first-page":"56","volume-title":"Marketing mit interaktiven Medien","author":"M. Clement","year":"2001","unstructured":"Clement, M, Peters, K., & Prei\u00df, F. J. (2001). Electronic Commerce. In S. Albers, M. Clement, & K. Peters (Eds.), Marketing mit interaktiven Medien. F.A.Z.-Institut f\u00fcr Management-, Markt-und Medieninformationen (56\u201370). Frankfurt am Main: Suhrkamp Verlag."},{"key":"2_CR4","unstructured":"Corigliano, M., A. & Baggio, R. (2004). Tourism, technology, information and relationship with customers. In proceedings of the International Leisure Futures Conference. Bolzano, Italy. Retrieved February 3, 2006 from http:\/\/www.iby.it\/turismo\/baggio_leisfut02.pdf"},{"key":"2_CR5","first-page":"456","volume-title":"The Marketing Book","author":"D. W. Cowell","year":"1992","unstructured":"Cowell, D. W. (1992). Marketing Services. In M.J. Baker (Ed.), The Marketing Book (456\u2013466). Oxford: Butterworth Heinemann."},{"key":"2_CR6","unstructured":"Erbach, G. (2000). Sprachdialogsysteme f\u00fcr Telefondienste, Stand der Technik und k\u00fcnftige Entwicklungen. In proceedings \u201eSprachtechnologie f\u00fcr eine dynamische Wirtschaft im Medienzeitalter\u201c. Cologne, Germany. Retrieved March 20, 2006 from http:\/\/www.mcgreg.net\/pub\/ivsw00\/ivsw2000-erbach.pdf"},{"key":"2_CR7","volume-title":"International Conference on Information and Communication Technologies in Tourism (27\u201338)","author":"E. Flouri","year":"2004","unstructured":"Flouri, E. & Buhalis, D. (2004). Wireless Technologies for tourism Destinations. In A. J. Frew (Eds.), International Conference on Information and Communication Technologies in Tourism (27\u201338). Wien: Springer Verlag."},{"key":"2_CR8","first-page":"222","volume-title":"Proceedings of the international Conference on Information and Communications Technologies in Tourism","author":"R. Ghandour","year":"2003","unstructured":"Ghandour, R. & Buhalis, G. (2003). Third Generation Mobile Services and the Need of mTravellers. In A. J. Frew, M. Hitz, & P. O\u2019Conner (Eds.), Proceedings of the international Conference on Information and Communications Technologies in Tourism (222\u2013231). Wien \u2014 New York: Springer Verlag."},{"key":"2_CR9","first-page":"163","volume-title":"Electronic Marketing and the consumer","author":"J. F. Hair","year":"1997","unstructured":"Hair, J. F., & Keep, W. W. (1997). Electronic Marketing, future possibilities. In R. A. Peterson (Eds.), Electronic Marketing and the consumer (163\u2013173). Thousand Oaks \u2014 London-New Delhi: SAGE Publications."},{"key":"2_CR10","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1007\/978-3-663-08207-1_9","volume-title":"Multimedia \u2014 Informationssysteme zwischen Bild und Sprache","author":"L. Hitzenberger","year":"1999","unstructured":"Hitzenberger, L. (1999.) Spracherkennung: Grundlagen und Perspektiven. In F. Lehner, G. Braungart, & L. Hitzenberger (Eds.), Multimedia \u2014 Informationssysteme zwischen Bild und Sprache (109\u2013116). Wiesbaden: Gabler Deutscher Universit\u00e4tsverlag."},{"key":"2_CR11","unstructured":"Klemann, J., & Steimel, B. (2004). Sprachanwendungen auf dem Vormarsch. Study on speech dialog systems in the enterprise market. Bad Homburg: m|i|n|d und Strateco GmbH. Retrieved April 4, 2006 from http:\/\/www.callnet.ch\/CallNetSolution\/"},{"key":"2_CR12","volume-title":"The Art and Business of Speech Recognition: Creating the noble voice","author":"B. Kotelly","year":"2003","unstructured":"Kotelly, B. (2003). The Art and Business of Speech Recognition: Creating the noble voice. Boston: Pearson Education."},{"key":"2_CR13","first-page":"325","volume-title":"Tourismus-Management \u2014 Tourismus-Marketing und Fremdenverkehrsplanung","author":"E. Kreilkamp","year":"1998","unstructured":"Kreilkamp, E. (1998). Produkt-und Preispolitik. In G. Haedrich, C. Kaspar, H. Kleinert, & K. Klemm (Eds.), Tourismus-Management \u2014 Tourismus-Marketing und Fremdenverkehrsplanung (325\u2013356). Berlin: de Gruyter."},{"key":"2_CR14","first-page":"15","volume-title":"International Conference on Information and Communication Technologies in Tourism 2000, ENTER","author":"R. Malaka","year":"2000","unstructured":"Malaka, R. & Zipf, A. (2000). DEEP MAP \u2014 Challenging IT research in the framework of a tourist information system. In D.R. Fesenmaier, D. Klein, & D. Buhalis (Ed.), International Conference on Information and Communication Technologies in Tourism 2000, ENTER (15\u201327). Wien: Springer Verlag."},{"issue":"2","key":"2_CR15","first-page":"1","volume":"1","author":"P. Mayring","year":"2000","unstructured":"Mayring, P. (2000). Qualitative content analysis [28 paragraphs]. Forum Qualitative Sozialforschung. Qualitative Social Research, 1(2): 1\u201310.","journal-title":"Qualitative Social Research"},{"key":"2_CR16","unstructured":"Mittendorfer, M., Niklfeld, G. & Winiwarter, W. (2001). Evaluation of Intelligent Component Technologies for Voice XML Applications. Retrieved February 2, 2006 from http:\/\/speech.ftw.at\/download\/EvalVoiceXML.pdf."},{"key":"2_CR17","doi-asserted-by":"crossref","DOI":"10.1079\/9780851989501.0000","volume-title":"Tourism, technology and competitive strategies","author":"A. Poon","year":"1993","unstructured":"Poon, A. (1993). Tourism, technology and competitive strategies. Oxford: C.A.B. International."},{"key":"2_CR18","first-page":"31","volume-title":"Touristikmarketing","author":"P. Roth","year":"2003","unstructured":"Roth, P. (2003). Grundlagen des Touristikmarketing. In P. Roth, & Schrand, A. (Eds.), Touristikmarketing (31\u2013147). Muenchen: Vahlen Verlag."},{"key":"2_CR19","volume-title":"Marketing Tourism Produkts \u2014 Concepts","author":"A. Seaton","year":"1996","unstructured":"Seaton, A. & Bennett, M. M. (1996). Marketing Tourism Produkts \u2014 Concepts, Issues, Cases. London: International Thomson Business Press."},{"key":"2_CR20","volume-title":"Tourism Information Technology","author":"P. Sheldon","year":"1997","unstructured":"Sheldon, P. (1997). Tourism Information Technology. Oxford: Cab International."},{"key":"2_CR21","volume-title":"Dienstleistungsmarketing","author":"F. Scheuch","year":"1982","unstructured":"Scheuch, F. (1982). Dienstleistungsmarketing. Muenchen: Verlag Franz Vahlen."},{"key":"2_CR22","volume-title":"Tourismus als Informationsgesch\u00e4ft, Strategische Bedeutung neuer Informations-und Kommunikationstechnologien im Tourismus","author":"W. Schertler","year":"1994","unstructured":"Schertler, W. (1994). Tourismus als Informationsgesch\u00e4ft, Strategische Bedeutung neuer Informations-und Kommunikationstechnologien im Tourismus. Wien: Wirtschaftverlag Karl Ueberreuter."},{"key":"2_CR23","first-page":"115","volume-title":"Information and Communications Technologies in Tourism","author":"B. Schmidt-Belz","year":"2003","unstructured":"Schmidt-Belz, B., Zipf, A., Poslad, S., Laamen, H. (2003). Location Based Tourist Services \u2014 first User Experiences, In A. J. Frew, M. Hitz, & P. O\u2019Connor (Eds.) Information and Communications Technologies in Tourism, (115\u2013123). Wien, New York: Springer Verlag."},{"key":"2_CR24","volume-title":"Tourismus und EDV, Reservierungssysteme und Telematik","author":"A. Schulz","year":"1996","unstructured":"Schulz, A., Frank, K. & Seitz, E. (1996). Tourismus und EDV, Reservierungssysteme und Telematik. Muenchen: Verlag Franz Vahlen."},{"key":"2_CR25","unstructured":"Sohn, G. (2005). Einsatz von Sprachcomputern immer noch umstritte. Retrieved January 5, 2006 from http:\/\/www.voiceaward.de\/index.aspx?page=139"},{"key":"2_CR26","unstructured":"Steimel, B. & Klemann, J. (2004). Praxisreport, Sprachapplikationen auf dem Pr\u00fcfstand, Studie-Executive Version. D\u00fcsseldorf, Bad Homburg: m|i|n|d und Strateco GmbH. Retrieved March 31, 2006 from http:\/\/www.competencesite.de\/dienstleistung.nsf\/C6A8A0566625D778C1257053002B3B53\/$File\/voice%20studie%20exec%20vers_l.0.pdf"},{"key":"2_CR27","first-page":"83","volume-title":"Marketing mit interaktiven Medien","author":"A. Tascher","year":"2001","unstructured":"Tascher, A. (2001). Interaktive Medien als Systemgut. In S. Albers et al. (Eds.), Marketing mit interaktiven Medien (83\u201399). Frankfurt am Main: F.A.Z.-Institut f\u00fcr Management-, Markt-und Medieninformationen."},{"key":"2_CR28","unstructured":"Anonymous (2003). VDIVDE Lexikon, Retrieved August 30, 2006 from http:\/\/www.vdivdeit.de\/euromap\/info\/glossar.html"},{"key":"2_CR29","unstructured":"Vickery, G. (2005). Digital Delivery of Travel and Tourism Services, OECD\/Committee for Information, Computer and Communications policy. Retrieved April 23, 2006 from http:\/\/www.anet-network.at\/files\/DSTI_ICCP_IE(2005)7_ENG-Summary.pdf"},{"key":"2_CR30","unstructured":"Werthner, H. (2003). Intelligent Systems in Travel and Tourism. Retrieved April 18, 2006 from http:\/\/dietorecs.itc.it\/Papers\/ijcai2003werthner.pdf."},{"key":"2_CR31","volume-title":"Tourism Marketing and Management Handbook","author":"S. F. Witt","year":"1989","unstructured":"Witt, S. F. & Moutinho, L. (1989). Tourism Marketing and Management Handbook. New York-London: Prentice Hall International."}],"container-title":["Information and Communication Technologies in Tourism 2007"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-211-69566-1_2.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,5,11]],"date-time":"2023-05-11T13:48:17Z","timestamp":1683812897000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-211-69566-1_2"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[null]]},"ISBN":["9783211695647"],"references-count":31,"URL":"https:\/\/doi.org\/10.1007\/978-3-211-69566-1_2","relation":{},"subject":[]}}