{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,4]],"date-time":"2024-09-04T20:41:25Z","timestamp":1725482485686},"publisher-location":"Vienna","reference-count":58,"publisher":"Springer Vienna","isbn-type":[{"type":"print","value":"9783211695647"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"DOI":"10.1007\/978-3-211-69566-1_38","type":"book-chapter","created":{"date-parts":[[2007,4,15]],"date-time":"2007-04-15T15:21:11Z","timestamp":1176650471000},"page":"413-424","source":"Crossref","is-referenced-by-count":0,"title":["Integrated Electronic Customer Relationship Management (CRM) for Alpine Tourist Destinations: Drivers and an Adoption Framework"],"prefix":"10.1007","author":[{"given":"Michael","family":"Fux","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Daniel S.","family":"Mathieu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Frank","family":"Go","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"key":"38_CR1","doi-asserted-by":"crossref","first-page":"11","DOI":"10.1007\/978-3-642-69746-3_2","volume-title":"Action-Control: From Cognition to Behavior","author":"I. Ajzen","year":"1985","unstructured":"Ajzen, I. (1985). From Intentions to Actions: A Theory of Planned Behavior. In J. Kuhl & J. Beckmann (Eds.). Action-Control: From Cognition to Behavior (pp. 11\u201339). Heidelberg: Springer."},{"key":"38_CR2","volume-title":"Understanding attitudes and predicting social behavior","author":"I. Ajzen","year":"1980","unstructured":"Ajzen, I. & Fishbein, M. (1980). Understanding attitudes and predicting social behavior. Englewood Cliffs: Prentice-Hall."},{"issue":"2","key":"38_CR3","doi-asserted-by":"publisher","first-page":"145","DOI":"10.1108\/09576050310467287","volume":"16","author":"A. Badii","year":"2003","unstructured":"Badii, A. & Sharif, A. (2003). Information management and knowledge integration for enterprise innovation. Logistics Information Management, 16(2), 145\u2013155.","journal-title":"Logistics Information Management"},{"key":"38_CR4","volume-title":"Principles of Hotel Front Office Operations","author":"S. Baker","year":"1994","unstructured":"Baker, S., Bradley, P. & Huyton, J. (1994). Principles of Hotel Front Office Operations. London: Cassell."},{"key":"38_CR5","volume-title":"Wettbewerbsf\u00e4hige Strukturen und Aufgabenteilung im B\u00fcndner Tourismus-Teil 1: Ausgangslage","author":"T. Bieger","year":"2006","unstructured":"Bieger, T., Laesser, C. & Weinert, R. (2006). Wettbewerbsf\u00e4hige Strukturen und Aufgabenteilung im B\u00fcndner Tourismus-Teil 1: Ausgangslage. St. Gallen: Universit\u00e4t St. Gallen, Institut f\u00fcr \u00d6ffentliche Dienstleistungen und Tourismus."},{"issue":"1","key":"38_CR6","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1080\/10196789600000002","volume":"6","author":"D. Buhalis","year":"1996","unstructured":"Buhalis, D. (1996). Enhancing the Competitiveness of Small and Medium-Sized Tourism Enterprises. Electronic Markets, 6(1), 1\u20136.","journal-title":"Electronic Markets"},{"issue":"1","key":"38_CR7","doi-asserted-by":"publisher","first-page":"97","DOI":"10.1016\/S0261-5177(99)00095-3","volume":"21","author":"D. Buhalis","year":"2000","unstructured":"Buhalis, D. (2000). Marketing the competitive destination of the future. Tourism Management, 21(1), 97\u2013116.","journal-title":"Tourism Management"},{"issue":"3","key":"38_CR8","doi-asserted-by":"publisher","first-page":"207","DOI":"10.1016\/S0261-5177(01)00085-1","volume":"23","author":"D. Buhalis","year":"2002","unstructured":"Buhalis, D. & Licata, M.C. (2002). The future eTourism intermediaries. Tourism Management, 23(3), 207\u2013220.","journal-title":"Tourism Management"},{"key":"38_CR9","first-page":"202","volume-title":"Information and Communication Technologies in Tourism 2004","author":"C. Collins","year":"2003","unstructured":"Collins, C. & Buhalis, D. (2003). Destination Management Systems Utilisation in England. In A. J. Frew (Ed.), Information and Communication Technologies in Tourism 2004 (pp. 202\u2013211). Wien-New York: Springer."},{"key":"38_CR10","first-page":"82","volume-title":"Risk Taking and Information Handling in Consumer Behaviour","author":"S. M. Cunningham","year":"1967","unstructured":"Cunningham, S. M. (1967). The Major Dimensions of Perceived Risk. In D. F. Cox (Ed.). Risk Taking and Information Handling in Consumer Behaviour (pp. 82\u2013108). Boston: Harvard University Press."},{"issue":"3","key":"38_CR11","doi-asserted-by":"publisher","first-page":"318","DOI":"10.2307\/249008","volume":"13","author":"F. D. Davis","year":"1989","unstructured":"Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use and User Acceptance of Information Technology. MIS Quarterly, 13(3), 318\u2013340.","journal-title":"MIS Quarterly"},{"key":"38_CR12","unstructured":"Day, G. S. (2000). Capabilities for Foreign Customer Relationship Managements, Institution."},{"key":"38_CR13","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-7908-2704-0","volume-title":"The Sourcing of Application Software Services: Empirical Evidence of Cultural, Industry and Functional Differences","author":"J. Dibbern","year":"2004","unstructured":"Dibbern, J. (2004). The Sourcing of Application Software Services: Empirical Evidence of Cultural, Industry and Functional Differences. Heidelberg: Physica-Verlag."},{"issue":"4","key":"38_CR14","doi-asserted-by":"crossref","first-page":"6","DOI":"10.1145\/1035233.1035236","volume":"35","author":"J. Dibbern","year":"2004","unstructured":"Dibbern, J., Goles, T., Hirschheim, R. & Jayatilaka, B. (2004). Information Systems Outsourcing: A Survey and Analysis of the Literature. The DATA BASE for Advances in Information Systems, 35(4), 6\u2013102.","journal-title":"The DATA BASE for Advances in Information Systems"},{"issue":"2","key":"38_CR15","doi-asserted-by":"publisher","first-page":"147","DOI":"10.2307\/2095101","volume":"48","author":"P. DiMaggio","year":"1983","unstructured":"DiMaggio, P. & Powell, W. (1983). The Iron Cage Revisited: Industrial isomorphism and collective rationality in organizational fields. American Sociological Review, 48(2), 147\u2013160.","journal-title":"American Sociological Review"},{"issue":"4","key":"38_CR16","doi-asserted-by":"publisher","first-page":"660","DOI":"10.2307\/259056","volume":"23","author":"J. H. Dyer","year":"1998","unstructured":"Dyer, J. H. & Singh, H. (1998). The relational View: Cooperative Strategy and Sources of interorganizational competitive Advantage. Academy of Management Review, 23(4), 660\u2013679.","journal-title":"Academy of Management Review"},{"key":"38_CR17","volume-title":"ICT and Electronic Business in the Tourism Industry, Sector Report No. 09","author":"E-Business Watch","year":"2005","unstructured":"E-Business Watch (2005). ICT and Electronic Business in the Tourism Industry, Sector Report No. 09. Salzburg\/Br\u00fcssel: ETC-eTourism Center, European Commission, Enterprise & Industry Directorate General."},{"issue":"5","key":"38_CR18","doi-asserted-by":"crossref","first-page":"689","DOI":"10.1080\/02642060500101047","volume":"25","author":"T. F. Espino-Rodr\u00edguez","year":"2005","unstructured":"Espino-Rodr\u00edguez, T. F. & Robaina, V. P. (2005). The management perception of the strategic outsourcing of services: An empirical examination in the hotel sector. Service Industries Journal, 25(5), 689\u2013708.","journal-title":"Service Industries Journal"},{"key":"38_CR19","first-page":"247","volume-title":"Information and Communications Technologies in Tourism","author":"G. Evans","year":"1999","unstructured":"Evans, G. (1999). Networking for Growth and Digital Business: Local Urban Tourism SMTEs and ICT. In Buhalis, D. & Schertler, W. (Eds.), Information and Communications Technologies in Tourism (pp. 247\u2013258). Wien: Springer."},{"issue":"10","key":"38_CR20","doi-asserted-by":"publisher","first-page":"470","DOI":"10.1108\/09590550210445344","volume":"30","author":"R. A. Feinberg","year":"2002","unstructured":"Feinberg, R. A., Kadam, R., Hokama, L. & Kim, I. (2002). The state of electronic customer relationship management in retailing. International Journal of Retail & Distribution Management, 30(10), 470\u2013481.","journal-title":"International Journal of Retail & Distribution Management"},{"key":"38_CR21","volume-title":"Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research","author":"M. Fishbein","year":"1975","unstructured":"Fishbein, M. & Ajzen, I. (1975). Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Addison-Wesley, Reading."},{"issue":"2","key":"38_CR22","doi-asserted-by":"publisher","first-page":"163","DOI":"10.1016\/S0148-2963(00)00152-1","volume":"55","author":"R. T. Frambach","year":"2002","unstructured":"Frambach, R. T. & Schillewaert, N. (2002). Organizational innovation adoption A multi-level framework of determinants and opportunities for future research. Journal of Business Research, 55(2), 163\u2013176.","journal-title":"Journal of Business Research"},{"issue":"3","key":"38_CR23","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1177\/146735840300400302","volume":"4","author":"S. Frey","year":"2003","unstructured":"Frey, S., Schegg, R. & Murphy, J. (2003). E-mail customer service in the Swiss hotel industry. Tourism & Hospitality Research, 4(3), 197\u2013212.","journal-title":"Tourism & Hospitality Research"},{"issue":"2","key":"38_CR24","first-page":"78","volume":"7","author":"H. Gewald","year":"2006","unstructured":"Gewald, H., W\u00fcllenweber, K. & Weitzel, T. (2006). The Influence of Perceived Risks on Banking Managers\u2019 Intention to Outsource Business Processes-A Study of the German Banking and Finance Industry. Journal of Electronic Commerce Research, 7(2), 78\u201396.","journal-title":"Journal of Electronic Commerce Research"},{"issue":"2","key":"38_CR25","doi-asserted-by":"publisher","first-page":"250","DOI":"10.1016\/0030-5073(76)90016-7","volume":"16","author":"J. R. Hackman","year":"1976","unstructured":"Hackman, J. R. & Oldman, G. R. (1976). Motivation through Design of Work. Organizational Behavior and Human Performance, 16(2), 250\u2013279.","journal-title":"Organizational Behavior and Human Performance"},{"issue":"2","key":"38_CR26","first-page":"133","volume":"77","author":"J. Hagel III","year":"1999","unstructured":"Hagel III, J. & Singer, M. (1999). Unbundling the Corporation. Harvard Business Review, 77(2), 133\u2013141.","journal-title":"Harvard Business Review"},{"issue":"2","key":"38_CR27","doi-asserted-by":"publisher","first-page":"168","DOI":"10.1057\/palgrave.jt.5740043","volume":"1","author":"A. Hirschowitz","year":"2001","unstructured":"Hirschowitz, A. (2001). Closing the CRM loop: The 21st century marketer\u2019s challenge: Transforming customer insight into customer value. Journal of Targeting, Measurement & Analysis for Marketing, 1(2), 168\u2013178.","journal-title":"Journal of Targeting, Measurement & Analysis for Marketing"},{"issue":"4","key":"38_CR28","doi-asserted-by":"publisher","first-page":"261","DOI":"10.1016\/S0378-7206(01)00095-7","volume":"39","author":"I. B. Hong","year":"2002","unstructured":"Hong, I. B. (2002). A new framework for interorganizational systems based on the linkage of participants\u2019 roles. Information & Management, 39(4), 261\u2013270.","journal-title":"Information & Management"},{"issue":"4","key":"38_CR29","doi-asserted-by":"publisher","first-page":"465","DOI":"10.2307\/249629","volume":"19","author":"C. L. Iacovou","year":"1995","unstructured":"Iacovou, C. L., Benbasat, I. & Dexter, A. S. (1995). Electronic data interchange and small organizations: Adoption and impact of technology. MIS Quarterly, 19(4), 465-.","journal-title":"MIS Quarterly"},{"issue":"1","key":"38_CR30","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1057\/palgrave.jit.2000056","volume":"21","author":"A. Jeyaraj","year":"2006","unstructured":"Jeyaraj, A., Rottman, J. W. & Lacity, M. C. (2006). A review of the predictors, linkages, and biases in IT innovation adoption research. Journal of Information Technology, 21(1), 1\u201323.","journal-title":"Journal of Information Technology"},{"issue":"4","key":"38_CR31","doi-asserted-by":"crossref","first-page":"239","DOI":"10.1177\/026839629501000404","volume":"10","author":"J. Jurison","year":"1995","unstructured":"Jurison, J. (1995). The role of risk and return in information technology outsourcing decisions. Journal of Information Technology, 10(4), 239\u2013247.","journal-title":"Journal of Information Technology"},{"key":"38_CR32","volume-title":"Principles and practice of structural equation modelling","author":"R. B. Kline","year":"2005","unstructured":"Kline, R. B. (2005). Principles and practice of structural equation modelling. 2nd ed., New York: The Guilford Press.","edition":"2nd ed."},{"issue":"5\u20136","key":"38_CR33","doi-asserted-by":"publisher","first-page":"411","DOI":"10.1016\/S0883-9026(98)00033-0","volume":"15","author":"N. F. Krueger","year":"2000","unstructured":"Krueger, N. F., Reilly, M. D. & Carsrud, A. L. (2000). Competing models of entrepreneurial intentions. Journal of Business Venturing, 15(5\u20136), 411\u2013432.","journal-title":"Journal of Business Venturing"},{"key":"38_CR34","first-page":"227","volume-title":"Critical issues in information systems research","author":"T. H. Kwon","year":"1987","unstructured":"Kwon, T. H. & Zmud, R. W. (1987). Unifying the fragmented models of information systems implementation. In R. J. Boland & R. A. Hirschheim (Eds.). Critical issues in information systems research (pp. 227\u2013251). New York: John Wiley & Sons."},{"issue":"3","key":"38_CR35","doi-asserted-by":"publisher","first-page":"308","DOI":"10.2307\/249670","volume":"22","author":"M. C. Lacity","year":"1998","unstructured":"Lacity, M. C. & Willcocks, L. P. (1998). An empirical investigation of information technology sourcing practices: Lessons from experience. MIS Quarterly, 22(3), 308\u2013363.","journal-title":"MIS Quarterly"},{"key":"38_CR36","first-page":"97","volume-title":"Information and Communication Technologies in Tourism","author":"R. D. Lewis","year":"2002","unstructured":"Lewis, R. D. (2002). Modelling Tourism Impacts Using IT Based Destination Management System. In K. W. W\u00f6ber, A. J. Frew, & M. Hitz (Eds.), Information and Communication Technologies in Tourism (pp. 97\u2013104). Wien\/New York: Springer."},{"issue":"6","key":"38_CR37","doi-asserted-by":"publisher","first-page":"715","DOI":"10.1080\/1478336032000053843","volume":"14","author":"Y. Lin","year":"2003","unstructured":"Lin, Y. & Su, H.-Y. (2003). Strategic analysis of customer relationship management\u2014a field study on hotel enterprises. Total Quality Management and Business Excellence, 14(6), 715\u2013731.","journal-title":"Total Quality Management and Business Excellence"},{"issue":"3","key":"38_CR38","doi-asserted-by":"publisher","first-page":"213","DOI":"10.1108\/02686900310469961","volume":"18","author":"D. Luck","year":"2003","unstructured":"Luck, D. & Lancaster, G. (2003). E-CRM: customer relationship marketing in the hotel industry. Managerial Auditing Journal, 18(3), 213\u2013231.","journal-title":"Managerial Auditing Journal"},{"key":"38_CR39","volume-title":"Permission Based E-mail Marketing That Works","author":"K. MacPherson","year":"2001","unstructured":"MacPherson, K. (2001). Permission Based E-mail Marketing That Works. Chicago: Dearborn Trade."},{"issue":"6","key":"38_CR40","first-page":"641","volume":"72","author":"W. Matiaske","year":"2002","unstructured":"Matiaske, W. & Mellewigt, T. (2002). Motive, Erfolge und Risiken des Outsourcings-Befunde und Defizite der empirischen Outsourcing-Forschung. Zeitschrift f\u00fcr Betriebswirtschaft, 72(6), 641\u2013659.","journal-title":"Zeitschrift f\u00fcr Betriebswirtschaft"},{"issue":"2","key":"38_CR41","first-page":"97","volume":"2","author":"A. M. Morrison","year":"1999","unstructured":"Morrison, A. M., Taylor, S., Morrison, A. J. & Morrison, A. D. (1999). Marketing small hotels on the World Wide Web. Information Technology and Tourism, 2(2), 97\u2013113.","journal-title":"Information Technology and Tourism"},{"issue":"1","key":"38_CR42","first-page":"71","volume":"44","author":"J. Murphy","year":"2003","unstructured":"Murphy, J., Olaru, D., Schegg, R. & Frey, S. (2003). Swiss Hotels\u2019 Web-site and E-mail Management: The Bandwagon Effect. Cornell Hotel and Restaurant Administration Quarterly, 44(1), 71\u201387.","journal-title":"Cornell Hotel and Restaurant Administration Quarterly"},{"issue":"3","key":"38_CR43","doi-asserted-by":"publisher","first-page":"198","DOI":"10.1108\/09596110010320760","volume":"12","author":"A. Palmer","year":"2000","unstructured":"Palmer, A. & McCole, P. (2000). The role of electronic commerce in creating virtual tourism destination marketing organisations. International Journal of Contemporary Hospitality Management, 12(3), 198\u2013204.","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"2","key":"38_CR44","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1177\/001088040204300203","volume":"43","author":"A. Paraskevas","year":"2002","unstructured":"Paraskevas, A. & Buhalis, D. (2002). Outsourcing IT for small hotels: the opportunities and challenges of using application service providers. The Cornell Hotel and Restaurant Administration Quarterly, 43(2), 27\u201339.","journal-title":"The Cornell Hotel and Restaurant Administration Quarterly"},{"key":"38_CR45","first-page":"3","volume-title":"Customer Relationship Management-Emerging Concepts, Tools and Applications","author":"A. Parvatiyar","year":"2001","unstructured":"Parvatiyar, A., Sheth, J. N. (2001). Conceptual Framework of Customer Relationship Management. In A. Parvatiyar, J. N. Sheth, & G. Shainesh (Eds.), Customer Relationship Management-Emerging Concepts, Tools and Applications (pp. 3\u201325). New Dehli: Tata\/McGraw-Hill."},{"issue":"4","key":"38_CR46","doi-asserted-by":"publisher","first-page":"167","DOI":"10.1509\/jmkg.2005.69.4.167","volume":"69","author":"A. Payne","year":"2005","unstructured":"Payne, A. & Frow, P. (2005). A Strategic Framework for Customer Relationship Management. Journal of Marketing, 69(4), 167\u2013176.","journal-title":"Journal of Marketing"},{"issue":"6","key":"38_CR47","doi-asserted-by":"publisher","first-page":"508","DOI":"10.1080\/13683500308667967","volume":"6","author":"H. Pechlaner","year":"2003","unstructured":"Pechlaner, H. & Tschurtschenthaler, P. (2003). Tourism Policy, Tourism Organisations and Change Management in Alpine Regions and Destinations: A European Perspective. Current Issues in Tourism, 6(6), 508\u2013539.","journal-title":"Current Issues in Tourism"},{"issue":"4","key":"38_CR48","first-page":"43","volume":"35","author":"J.B. Quinn","year":"1994","unstructured":"Quinn, J.B. & Hilmer, F. G. (1994). Strategic Outsourcing. MIT Sloan Management Review, 35(4), 43\u201355.","journal-title":"MIT Sloan Management Review"},{"issue":"3","key":"38_CR49","doi-asserted-by":"publisher","first-page":"293","DOI":"10.1509\/jmkr.41.3.293.35991","volume":"41","author":"W. Reinartz","year":"2004","unstructured":"Reinartz, W., Krafft, M. & Hoyer, W. D. (2004). The Customer Relationship Management Process: Its Measurement and Impact on Performance. Journal of Marketing Research, 41(3), 293\u2013305.","journal-title":"Journal of Marketing Research"},{"key":"38_CR50","first-page":"4","volume-title":"Diffusion of innovations","author":"E. M. Rogers","year":"1995","unstructured":"Rogers, E. M. (1995). Diffusion of innovations. 4, New York: The Free Press."},{"key":"38_CR51","doi-asserted-by":"publisher","first-page":"357","DOI":"10.1007\/3-211-32710-X_48","volume-title":"Information and Communication Technologies in Tourism 2006","author":"R. Schegg","year":"2006","unstructured":"Schegg, R., Liebrich, A., Liu, F. & Murphy, J. (2006). eService by Swiss and Austrian Hotels: Does Language Matter? M. Hitz, M. Sigala, & J. Murphy (Eds.), Information and Communication Technologies in Tourism 2006 (pp. 357\u2013368). Wien\/New York: Springer."},{"key":"38_CR52","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-642-17107-9","volume-title":"Customer Relationship Management strukturiert dargestellt","author":"J. Schumacher","year":"2004","unstructured":"Schumacher, J. & Meyer, M. (2004). Customer Relationship Management strukturiert dargestellt. Berlin\/Heidelberg: Springer Verlag."},{"key":"38_CR53","volume-title":"A beginner\u2019s guide to structural equation modeling","author":"R.E. Schumacker","year":"1996","unstructured":"Schumacker, R.E. & Lomax, R.G. (1996). A beginner\u2019s guide to structural equation modeling. Mahwah: Lawrence Erlbaum."},{"key":"38_CR54","volume-title":"Measuring and Valuing Customer Relationships: How to Develop the Measures That Drive Profitable CRM Strategies","author":"R. Shaw","year":"1999","unstructured":"Shaw, R. & Reed, D. (1999). Measuring and Valuing Customer Relationships: How to Develop the Measures That Drive Profitable CRM Strategies. London: Business Intelligence."},{"key":"38_CR55","unstructured":"Tan, M. & Raman, K. (2002). Interorganizational Systems and Transformation of Interorganizational Relationships: A Relational Perspective, in: Applegate, L. et al. (Hrsg), International Conference on Information Systems 2002, Barcelona"},{"key":"38_CR56","volume-title":"The Economic Institutions of Capitalism: Firms, Markets, Relational Contracting","author":"O. E. Williamson","year":"1998","unstructured":"Williamson, O. E. (1998). The Economic Institutions of Capitalism: Firms, Markets, Relational Contracting. New York: Free Press."},{"key":"38_CR57","unstructured":"WTO (2004). Survey of Destination Management Organisations, 2004."},{"key":"38_CR58","volume-title":"Customer Relationship Management: Integrating Marketing Strategy and Information Technology","author":"W. G. Zikmund","year":"2003","unstructured":"Zikmund, W. G., McLeod, R. & Gilbert, F. W. (2003). Customer Relationship Management: Integrating Marketing Strategy and Information Technology. Hoboken: Wiley, John & Sons, Inc."}],"container-title":["Information and Communication Technologies in Tourism 2007"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-211-69566-1_38.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,5,11]],"date-time":"2023-05-11T13:48:08Z","timestamp":1683812888000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-211-69566-1_38"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[null]]},"ISBN":["9783211695647"],"references-count":58,"URL":"https:\/\/doi.org\/10.1007\/978-3-211-69566-1_38","relation":{},"subject":[]}}