{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,7]],"date-time":"2024-09-07T22:13:09Z","timestamp":1725747189802},"publisher-location":"Cham","reference-count":32,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319024134"},{"type":"electronic","value":"9783319024141"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013]]},"DOI":"10.1007\/978-3-319-02414-1_19","type":"book-chapter","created":{"date-parts":[[2013,8,30]],"date-time":"2013-08-30T05:12:23Z","timestamp":1377839543000},"page":"256-267","source":"Crossref","is-referenced-by-count":5,"title":["An Experiment in SLA Decision-Making"],"prefix":"10.1007","author":[{"given":"Ulrik","family":"Franke","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Markus","family":"Buschle","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Magnus","family":"\u00d6sterlind","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"issue":"1","key":"19_CR1","doi-asserted-by":"publisher","first-page":"176","DOI":"10.1016\/j.dss.2010.12.006","volume":"51","author":"S. Marston","year":"2011","unstructured":"Marston, S., Li, Z., Bandyopadhyay, S., Zhang, J., Ghalsasi, A.: Cloud computing \u2013 the business perspective. Decision Support Systems\u00a051(1), 176\u2013189 (2011)","journal-title":"Decision Support Systems"},{"key":"19_CR2","unstructured":"IBM Global Services: Improving systems availability. Technical report, IBM Global Services (1998)"},{"issue":"2","key":"19_CR3","doi-asserted-by":"publisher","first-page":"66","DOI":"10.1016\/j.jsis.2009.04.001","volume":"18","author":"A. Bharadwaj","year":"2009","unstructured":"Bharadwaj, A., Keil, M., M\u00e4hring, M.: Effects of information technology failures on the market value of firms. The Journal of Strategic Information Systems\u00a018(2), 66\u201379 (2009)","journal-title":"The Journal of Strategic Information Systems"},{"key":"19_CR4","doi-asserted-by":"crossref","unstructured":"Baek, S.I., Lee, S.J., Lim, G.G.: Exploring impacts of IT service failure on rm\u2019s market value. In: Fourth International Conference on Networked Computing and Advanced Information Management, NCM 2008, vol.\u00a02, pp. 450\u2013454 (September 2008)","DOI":"10.1109\/NCM.2008.127"},{"key":"19_CR5","unstructured":"Harris, K.: Gartner CEO and Senior Business Executive Survey, 2010: Perceptions of IT and Tactical Fixes. Technical report, Gartner, Inc. (March 2010)"},{"key":"19_CR6","unstructured":"Salle, M., Bartolini, C.: Management by contract. In: IEEE\/IFIP Network Operations and Management Symposium, NOMS 2004, vol.\u00a01, pp. 787\u2013800. IEEE (2004)"},{"key":"19_CR7","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"72","DOI":"10.1007\/11568285_7","volume-title":"Ambient Networks","author":"J. Sauv\u00e9","year":"2005","unstructured":"Sauv\u00e9, J., Marques, F., Moura, A., Sampaio, M., Jornada, J., Radziuk, E.: SLA design from a business perspective. In: Sch\u00f6nw\u00e4lder, J., Serrat, J. (eds.) DSOM 2005. LNCS, vol.\u00a03775, pp. 72\u201383. Springer, Heidelberg (2005)"},{"issue":"1","key":"19_CR8","doi-asserted-by":"publisher","first-page":"159","DOI":"10.1147\/sj.431.0159","volume":"43","author":"M.J. Buco","year":"2004","unstructured":"Buco, M.J., Chang, R.N., Luan, L.Z., Ward, C., Wolf, J.L., Yu, P.S.: Utility computing SLA management based upon business objectives. IBM Systems Journal\u00a043(1), 159\u2013178 (2004)","journal-title":"IBM Systems Journal"},{"issue":"4","key":"19_CR9","doi-asserted-by":"publisher","first-page":"793","DOI":"10.1287\/mnsc.1070.0804","volume":"54","author":"S. Hasija","year":"2008","unstructured":"Hasija, S., Pinker, E.J., Shumsky, R.A.: Call center outsourcing contracts under information asymmetry. Management Science\u00a054(4), 793\u2013807 (2008)","journal-title":"Management Science"},{"key":"19_CR10","unstructured":"Williams, D.: The Challenges and Approaches of Establishing IT Infrastructure Monitoring SLAs in IT Operations. Technical report, Gartner, Inc. (September 2010)"},{"key":"19_CR11","unstructured":"Taylor, S., Lloyd, V., Rudd, C.: Service Design (ITIL). The Stationery Office, TSO (2007)"},{"issue":"2","key":"19_CR12","doi-asserted-by":"crossref","first-page":"163","DOI":"10.1023\/A:1009944326196","volume":"1","author":"C. Camerer","year":"1998","unstructured":"Camerer, C.: Bounded rationality in individual decision making. Experimental Economics\u00a01(2), 163\u2013183 (1998)","journal-title":"Experimental Economics"},{"issue":"1","key":"19_CR13","doi-asserted-by":"crossref","first-page":"119","DOI":"10.2307\/20650281","volume":"33","author":"J. Goo","year":"2009","unstructured":"Goo, J., Kishore, R., Rao, H.R., Nam, K.: The role of service level agreements in relational management of information technology outsourcing: An empirical study. MIS Quarterly\u00a033(1), 119\u2013145 (2009)","journal-title":"MIS Quarterly"},{"key":"19_CR14","unstructured":"Vetter, J., Benlian, A., Hess, T.: Overconfidence in IT investment decisions: why knowledge can be a boon and bane at the same time. In: Proc. Thirty Second International Conference on Information Systems, ICIS (2011)"},{"issue":"1","key":"19_CR15","doi-asserted-by":"publisher","first-page":"22","DOI":"10.1109\/TNSM.2011.110811.110122","volume":"9","author":"U. Franke","year":"2012","unstructured":"Franke, U.: Optimal IT Service Availability: Shorter Outages, or Fewer? IEEE Transactions on Network and Service Management\u00a09(1), 22\u201333 (2012)","journal-title":"IEEE Transactions on Network and Service Management"},{"issue":"1","key":"19_CR16","doi-asserted-by":"publisher","first-page":"58","DOI":"10.1109\/TNSM.2010.I9P0305","volume":"7","author":"T. Setzer","year":"2010","unstructured":"Setzer, T., Bhattacharya, K., Ludwig, H.: Change scheduling based on business impact analysis of change-related risk. IEEE Transactions on Network and Service Management\u00a07(1), 58\u201371 (2010)","journal-title":"IEEE Transactions on Network and Service Management"},{"key":"19_CR17","unstructured":"Courcoubetis, C., Siris, V.: Managing and pricing service level agreements for differentiated services. In: 1999 Seventh International Workshop on Quality of Service, IWQoS 1999, pp. 165\u2013173 (1999)"},{"key":"19_CR18","doi-asserted-by":"publisher","first-page":"43","DOI":"10.1023\/B:SQJO.0000013358.61395.96","volume":"12","author":"J.J. Trienekens","year":"2004","unstructured":"Trienekens, J.J., Bouman, J.J., van der Zwan, M.: Specification of service level agreements: Problems, principles and practices. Software Quality Journal\u00a012, 43\u201357 (2004)","journal-title":"Software Quality Journal"},{"key":"19_CR19","unstructured":"Kieninger, A., Schmitz, B., Straeten, D., Satzger, G.: Incorporating business impact into service offers\u2013a procedure to select cost-optimal service contracts. In: AMCIS, Proceedings, Paper 19 (2012)"},{"key":"19_CR20","unstructured":"Demirkan, H., Goul, M., Soper, D.S.: Service level agreement negotiation: A theory-based exploratory study as a starting point for identifying negotiation support system requirements. In: Hawaii International Conference on System Sciences, vol. 1, p. 37b (2005)"},{"key":"19_CR21","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"60","DOI":"10.1007\/978-3-642-03864-8_5","volume-title":"Grid Economics and Business Models","author":"I. Brandic","year":"2009","unstructured":"Brandic, I., Music, D., Leitner, P., Dustdar, S.: VieSLAF framework: Enabling adaptive and versatile SLA-management. In: Altmann, J., Buyya, R., Rana, O.F. (eds.) GECON 2009. LNCS, vol.\u00a05745, pp. 60\u201373. Springer, Heidelberg (2009)"},{"key":"19_CR22","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"48","DOI":"10.1007\/978-3-642-15681-6_4","volume-title":"Economics of Grids, Clouds, Systems, and Services","author":"G.C. Silaghi","year":"2010","unstructured":"Silaghi, G.C., \u015eerban, L.D., Litan, C.M.: A framework for building intelligent SLA negotiation strategies under time constraints. In: Altmann, J., Rana, O.F. (eds.) GECON 2010. LNCS, vol.\u00a06296, pp. 48\u201361. Springer, Heidelberg (2010)"},{"key":"19_CR23","unstructured":"Figueroa, C., Figueroa, N., Jofre, A., Sahai, A., Chen, Y., Iyer, S.: A game theoretic framework for SLA negotiation. Technical report, HP Laboratories (2008)"},{"issue":"3","key":"19_CR24","doi-asserted-by":"publisher","first-page":"155","DOI":"10.1016\/0001-6918(73)90011-5","volume":"37","author":"W. Davenport","year":"1973","unstructured":"Davenport, W., Middleton, M.: Expectation theories of decision making for duplex gambles. Acta Psychologica\u00a037(3), 155\u2013172 (1973)","journal-title":"Acta Psychologica"},{"issue":"2","key":"19_CR25","doi-asserted-by":"publisher","first-page":"146","DOI":"10.1016\/0030-5073(78)90046-6","volume":"21","author":"H. Lindman","year":"1978","unstructured":"Lindman, H., Lyons, J.: Stimulus complexity and choice inconsistency among gambles. Organizational Behavior and Human Performance\u00a021(2), 146\u2013159 (1978)","journal-title":"Organizational Behavior and Human Performance"},{"key":"19_CR26","volume-title":"System reliability theory: models and statistical methods","author":"A. H\u00f8yland","year":"1994","unstructured":"H\u00f8yland, A., Rausand, M.: System reliability theory: models and statistical methods. Wiley, New York (1994)"},{"key":"19_CR27","unstructured":"Patterson, D.: A simple way to estimate the cost of downtime. In: Proc. 16th Systems Administration Conf.\u2014 LISA, pp. 185\u2013188 (2002)"},{"key":"19_CR28","unstructured":"Bergstr\u00f6m, F., Arnberg, J.: N\u00e4r handlar vi? \u2013 Om konsumtionsm\u00f6nster i den traditionella detaljhandeln. Technical report, Handelns Utredningsinstitut (March 2005) (in Swedish)"},{"key":"19_CR29","volume-title":"Blueprints for high availability","author":"E. Marcus","year":"2003","unstructured":"Marcus, E., Stern, H.: Blueprints for high availability, 2nd edn. John Wiley & Sons, Inc., Indianapolis (2003)","edition":"2"},{"key":"19_CR30","unstructured":"Malik, B., Scott, D.: How to Calculate the Cost of Continuously Available IT Services. Technical report, Gartner, Inc. (November 2010)"},{"key":"19_CR31","unstructured":"Franke, U., Johnson, P., K\u00f6nig, J.: An architecture framework for enterprise IT service availability analysis. In: Software & Systems Modeling, pp. 1\u201329 (2013)"},{"key":"19_CR32","unstructured":"K\u00f6ppel, A., B\u00f6ning, D., Abeck, S.: How to support the negotiation of service level agreements (SLAs) for your client\/server application. In: Proc. SCI 1999 and ISAS (1999)"}],"container-title":["Lecture Notes in Computer Science","Economics of Grids, Clouds, Systems, and Services"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-02414-1_19","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,5,16]],"date-time":"2019-05-16T20:46:03Z","timestamp":1558039563000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-02414-1_19"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013]]},"ISBN":["9783319024134","9783319024141"],"references-count":32,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-02414-1_19","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2013]]}}}