{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,6]],"date-time":"2025-08-06T12:18:19Z","timestamp":1754482699707},"publisher-location":"Cham","reference-count":43,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319029573"},{"type":"electronic","value":"9783319029580"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013]]},"DOI":"10.1007\/978-3-319-02958-0_64","type":"book-chapter","created":{"date-parts":[[2013,10,12]],"date-time":"2013-10-12T01:00:06Z","timestamp":1381539606000},"page":"707-717","source":"Crossref","is-referenced-by-count":4,"title":["Engendering Trust through Emotion in Designing Persuasive Application"],"prefix":"10.1007","author":[{"given":"Wan Nooraishya Wan","family":"Ahmad","sequence":"first","affiliation":[]},{"given":"Nazlena Mohamad","family":"Ali","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"64_CR1","doi-asserted-by":"crossref","unstructured":"Fogg, B.J.: Persuasive Technology Using Computers to Change What We Think and Do. Morgan Kaufmann, San Francisco (2003)","DOI":"10.1145\/764008.763957"},{"key":"64_CR2","doi-asserted-by":"crossref","unstructured":"Briggs, P., de Angeli, A., Simpson, B.: Personalisation and Trust: A Reciprocal Relationship? In: Karat, M.C., Blom, J., Karat, J. (eds.) Designing Personalized User Experiences for E-Commerce, pp. 39\u201355. Kluwer (2004)","DOI":"10.1007\/1-4020-2148-8_4"},{"key":"64_CR3","volume-title":"Emotional Design: Why We Love (or Hate) Everyday Things","author":"D. Norman","year":"2004","unstructured":"Norman, D.: Emotional Design: Why We Love (or Hate) Everyday Things. Basic Books, New York (2004)"},{"key":"64_CR4","unstructured":"Gutica, M., Petrina, S.: Emotional design: Perspectives of IT Designers. In: Proceedings of the Technological Learning and Thinking: Culture, Design, Sustainability, Human Ingenuity Conference, Vancouver, BC, pp. 17\u201321 (2010)"},{"key":"64_CR5","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"164","DOI":"10.1007\/978-3-540-68504-3_15","volume-title":"Persuasive Technology","author":"H. Oinas-Kukkonen","year":"2008","unstructured":"Oinas-Kukkonen, H., Harjumaa, M.: A Systematic Framework for Designing and Evaluating Persuasive Systems. In: Oinas-Kukkonen, H., Hasle, P., Harjumaa, M., Segerst\u00e5hl, K., \u00d8hrstr\u00f8m, P. (eds.) PERSUASIVE 2008. LNCS, vol.\u00a05033, pp. 164\u2013176. Springer, Heidelberg (2008)"},{"key":"64_CR6","unstructured":"Sardo, F.: Emotions and Decision Making in Trust Games (2011) (unpublished)"},{"issue":"6","key":"64_CR7","doi-asserted-by":"publisher","first-page":"737","DOI":"10.1016\/S1071-5819(03)00041-7","volume":"58","author":"C.L. Corritore","year":"2003","unstructured":"Corritore, C.L., Kracher, B., Wiedenbeck, S.: Online Trust: Concepts, Evolving Themes, a Model. International Journal of Human Computer Studies\u00a058(6), 737\u2013758 (2003)","journal-title":"International Journal of Human Computer Studies"},{"key":"64_CR8","doi-asserted-by":"crossref","first-page":"211","DOI":"10.1080\/07421222.2002.11045715","volume":"19","author":"A. Bhattacherjee","year":"2002","unstructured":"Bhattacherjee, A.: Individual Trust in Online Firms: Scale Development and Initial Test. Journal of Management Information Systems\u00a019, 211\u2013241 (2002)","journal-title":"Journal of Management Information Systems"},{"issue":"3","key":"64_CR9","doi-asserted-by":"publisher","first-page":"381","DOI":"10.1016\/j.ijhcs.2005.01.001","volume":"62","author":"J. Riegelsberger","year":"2005","unstructured":"Riegelsberger, J., Sasse, M.A., McCarthy, J.D.: The Mechanics of Trust: A Framework for Research and Design. International Journal of Human-Computer Studies\u00a062(3), 381\u2013422 (2005)","journal-title":"International Journal of Human-Computer Studies"},{"key":"64_CR10","doi-asserted-by":"crossref","unstructured":"Fogg, B.J.: Persuasive Computers: Perspectives and Research Directions. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 225\u2013232. ACM Press\/Addison-Wesley Publishing Co., Los Angeles, California (1998)","DOI":"10.1145\/274644.274677"},{"key":"64_CR11","unstructured":"Wiafe, I.: A Framework for Designing persuasive Technology Based on Levels of Cognitive Dissonance (2010), \n                    \n                      http:\/\/reading.academia.edu\/IsaacWiafe\/Papers\/509281\/PhD_Transfer_Report"},{"key":"64_CR12","unstructured":"Wu, J.J., Shu, H.C., Ying, H.C., Hsin, T.C.: The Role of Positive Emotion in Trust Repair. In: International Conference on Financial Management and Economics IPEDR, vol. 11. IACSIT Press, Singapore (2011)"},{"key":"64_CR13","unstructured":"Colesca, S.E.: Understanding Trust in e-Government. Inzinerine Ekonomika-Engineering Economics, 3 (2009)"},{"issue":"3","key":"64_CR14","doi-asserted-by":"crossref","first-page":"531","DOI":"10.5465\/amr.1998.926625","volume":"23","author":"G. Jones","year":"1998","unstructured":"Jones, G., George, J.M.: The Experience and Evolution of Trust: Implications for Cooperation and Teamwork. Academy of Management Review\u00a023(3), 531\u2013546 (1998)","journal-title":"Academy of Management Review"},{"key":"64_CR15","doi-asserted-by":"crossref","first-page":"61","DOI":"10.1080\/10864415.2000.11044201","volume":"5","author":"Y. Tan","year":"2000","unstructured":"Tan, Y., Thoen, W.: Toward a Generic Model of Trust for Electronic Commerce. International Journal of Electronics Commerce\u00a05, 61\u201374 (2000)","journal-title":"International Journal of Electronics Commerce"},{"key":"64_CR16","doi-asserted-by":"publisher","first-page":"190","DOI":"10.1037\/a0018421","volume":"10","author":"V. Griskevicius","year":"2010","unstructured":"Griskevicius, V., Shiota, M.N., Neufeld, S.L.: Influence of Different Positive Emotions on Persuasion Processing: A Functional Evolutionary Approach. Emotion\u00a010, 190\u2013206 (2010)","journal-title":"Emotion"},{"issue":"5","key":"64_CR17","doi-asserted-by":"publisher","first-page":"736","DOI":"10.1037\/0022-3514.88.5.736","volume":"88","author":"J.R. Dunn","year":"2005","unstructured":"Dunn, J.R., Schweitzer, M.E.: Feeling and Believing: The Influence of Emotion on Trust. Journal of Personality and Social Psychology\u00a088(5), 736\u2013748 (2005)","journal-title":"Journal of Personality and Social Psychology"},{"issue":"5","key":"64_CR18","doi-asserted-by":"publisher","first-page":"857","DOI":"10.1016\/j.chb.2010.03.013","volume":"26","author":"A. Beldad","year":"2010","unstructured":"Beldad, A., De Jong, M., Steehouder, M.: How Shall I Trust the Faceless and the Intangible? A Literature Review on the Antecedents of Online Trust. Computers in Human Behavior\u00a026(5), 857\u2013869 (2010)","journal-title":"Computers in Human Behavior"},{"key":"64_CR19","unstructured":"Scaffer, E.: PET Research: Looking Deeper to Understand Motivations. A White Paper published by Human Factors International Inc. (2010)"},{"key":"64_CR20","unstructured":"Janssen, R.: Persuasive Technology to Support Self-directed Learning in Adult Learning Programs (Master thesis). Available from University of Utrect Master Thesis database (2012)"},{"key":"64_CR21","unstructured":"Jimison, H., Gorman, P., Wood, S., Nygren, P., Walker, M., Norris, S., Hersh, W.: Barriers and Drivers of Health Information Technology Use for the Elderly, Chronically Ill and Underserved. Evidence Report\/Technology Assessment No. 175 (Prepared by the Oregon Evidence-based Practice Center under Contract No. 290-02-0024). AHRQ Publication No. 09-E004, Agency for Healthcare Research and Quality, Rockville, MD (November 2008)"},{"key":"64_CR22","unstructured":"McGraa, K.L.: The Effects of Persuasive Motivational Text Messaging on Adherence to Diet and Exercise Programs Across Different Personality Traits (Doctoral Dissertation). Available from ProQuest Dissertation and Thesis Database (2010)"},{"issue":"3","key":"64_CR23","doi-asserted-by":"crossref","first-page":"377","DOI":"10.5465\/amr.2001.4845794","volume":"26","author":"M. Williams","year":"2001","unstructured":"Williams, M.: In Whom We Trust: Group membership as an Affective Context for Trust Development. The Academy of Management Review\u00a026(3), 377\u2013396 (2001)","journal-title":"The Academy of Management Review"},{"issue":"1","key":"64_CR24","doi-asserted-by":"publisher","first-page":"85","DOI":"10.5465\/AMR.2009.35713291","volume":"34","author":"E.C. Tomlinson","year":"2009","unstructured":"Tomlinson, E.C., Mayer, R.C.: The Role of Causal Attribution Dimensions in Trust Repair. The Academy of Management Review\u00a034(1), 85\u2013104 (2009)","journal-title":"The Academy of Management Review"},{"issue":"4","key":"64_CR25","doi-asserted-by":"publisher","first-page":"522","DOI":"10.1016\/j.indmarman.2004.10.010","volume":"35","author":"P.H. Andersen","year":"2006","unstructured":"Andersen, P.H., Kumar, R.: Emotions, Trust and Relationship Development in Business Relationships: A Conceptual Model for Buyer\u2013Seller Dyads. Industrial Marketing Management\u00a035(4), 522\u2013535 (2006)","journal-title":"Industrial Marketing Management"},{"key":"64_CR26","doi-asserted-by":"publisher","first-page":"913","DOI":"10.1016\/j.ijhcs.2010.08.003","volume":"68","author":"C.X. Ou","year":"2010","unstructured":"Ou, C.X., Sia, C.L.: Consumer Trust and Distrust: An Issue of Website Design. International Journal of Human Computer-Studies\u00a068, 913\u2013934 (2010)","journal-title":"International Journal of Human Computer-Studies"},{"key":"64_CR27","doi-asserted-by":"publisher","first-page":"839","DOI":"10.1016\/j.ijhcs.2011.06.006","volume":"69","author":"D. Park","year":"2011","unstructured":"Park, D., Lee, J.H., Kim, S.: Investigating the Affective Quality of Interactivity by Motion Feedback in Mobile Touch Screen User Interfaces. International Journal of Human-Computer Studies\u00a069, 839\u2013853 (2011)","journal-title":"International Journal of Human-Computer Studies"},{"issue":"3","key":"64_CR28","doi-asserted-by":"crossref","first-page":"709","DOI":"10.5465\/amr.1995.9508080335","volume":"20","author":"R.C. Mayer","year":"1995","unstructured":"Mayer, R.C., Davis, J.H., Schoorman, F.F.: An Integrative Model of Organizational Trust. Academy of Management Review\u00a020(3), 709\u2013734 (1995)","journal-title":"Academy of Management Review"},{"key":"64_CR29","volume-title":"Handbook of Affective Sciences","author":"M. Lewis","year":"2009","unstructured":"Lewis, M., Haviland-Jones, J.M., Barrett, L.F.: Handbook of Affective Sciences. Oxford University Press, Oxford (2009)"},{"key":"64_CR30","unstructured":"Myers, D., Tingley, D.: The Influence of Emotion on Trust (2011), \n                    \n                      http:\/\/scholar.harvard.edu\/files\/dtingley\/files\/emotionmanipulationm11.pdf"},{"key":"64_CR31","unstructured":"Lee, W.S., Selart, M.: The Impact of Emotions on Trust Decisions. In: Moore, K.O., Gonzalez, N.P. (eds.) Handbook on Psychology of Decision-Making, pp. 1\u201316. Nova Science Publishers, Inc. (2011)"},{"key":"64_CR32","doi-asserted-by":"crossref","unstructured":"Lim, Y.-K., Donaldson, J., Jung, H., Kunz, B., Royer, D., Ramalingam, S., Thirumaran, S., Stolterman, E.: Emotional Experience and Interaction Design. In: Peter, C., Beale, R. (eds.) Affect and Emotion in HCI. LNCS, vol.\u00a04868, pp. 116\u2013129. Springer, Heidelberg (2008)","DOI":"10.1007\/978-3-540-85099-1_10"},{"key":"64_CR33","unstructured":"Riegelsberger, J.: Trust in Mediated Interactions. University College London (Doctoral Thesis) (2005), \n                    \n                      http:\/\/hornbeam.cs.ucl.ac.uk\/hcs\/publications\/Riegelsberger_Trust%20in%20Mediated%20Interactions_PhDThesis2005.pdf"},{"key":"64_CR34","first-page":"1","volume-title":"Proceedings of CHI 2008","author":"T. Aleahmad","year":"2008","unstructured":"Aleahmad, T., Balakrishnan, A.D., Wong, J., Fussell, S.R., Kiesler, S.: Fishing for Sustainability?: The Effects of Indirect and Direct Persuasion. In: Proceedings of CHI 2008, pp. 1\u20136. ACM, Florence (2008)"},{"key":"64_CR35","doi-asserted-by":"crossref","unstructured":"Oinas-Kukkonen, H., Harjumaa, M.: Towards Deeper Understanding of Persuasion in Software and Information Systems. In: 1st International Conference on Advances in Computer-Human Interaction, pp. 200\u2013205. IEEE (2008)","DOI":"10.1109\/ACHI.2008.31"},{"key":"64_CR36","unstructured":"Verbeek, P.: Persuasive Technology and Moral Responsibility Toward an Ethical Framework for Persuasive Technologies. In: Persuasive 2006, pp. 1\u201315. Eindhoven University of Technology (2006)"},{"key":"64_CR37","doi-asserted-by":"publisher","first-page":"105","DOI":"10.1016\/j.chb.2003.11.008","volume":"21","author":"Y.D. Wang","year":"2005","unstructured":"Wang, Y.D., Emurian, H.H.: An Overview of Online Trust: Concepts, Elements and Implications. Journal of Computers in Human Behavior\u00a021, 105\u2013125 (2005)","journal-title":"Journal of Computers in Human Behavior"},{"key":"64_CR38","unstructured":"Svanaes, D.: Understanding Interactivity: Steps to a Phenomenology of Human-Computer Interaction. (Doctoral Thesis) Norges Teknisk-naturvitenskapelige Universitet (2000)"},{"issue":"3","key":"64_CR39","doi-asserted-by":"publisher","first-page":"429","DOI":"10.1037\/0033-2909.116.3.429","volume":"116","author":"A. Feingold","year":"1994","unstructured":"Feingold, A.: Gender Differences in Personality: A Meta-Analysis. Psychological Bulletin\u00a0116(3), 429\u2013456 (1994), \n                    \n                      http:\/\/www.ncbi.nlm.nih.gov\/pubmed\/7809307","journal-title":"Psychological Bulletin"},{"key":"64_CR40","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"199","DOI":"10.1007\/978-3-540-77006-0_25","volume-title":"Persuasive Technology","author":"B.J. Fogg","year":"2007","unstructured":"Fogg, B.J., Eckles, D.: The Behavior Chain for Online Participation: How Successful Web Services Structure Persuasion. In: de Kort, Y.A.W., IJsselsteijn, W.A., Midden, C., Eggen, B., Fogg, B.J. (eds.) PERSUASIVE 2007. LNCS, vol.\u00a04744, pp. 199\u2013209. Springer, Heidelberg (2007)"},{"key":"64_CR41","doi-asserted-by":"publisher","first-page":"145","DOI":"10.1037\/0033-295X.110.1.145","volume":"110","author":"J.A. Russell","year":"2003","unstructured":"Russell, J.A.: Core Affect and the Psychological Construction of Emotion. Psychological Review\u00a0110, 145\u2013172 (2003)","journal-title":"Psychological Review"},{"issue":"3-4","key":"64_CR42","doi-asserted-by":"publisher","first-page":"466","DOI":"10.1016\/j.jebo.2007.10.006","volume":"68","author":"N.R. Buchan","year":"2008","unstructured":"Buchan, N.R., Croson, R.T.A., Solnick, S.: Trust and Gender: An Examination of Behavior and Beliefs in the Investment Game. Journal of Economic Behavior & Organization\u00a068(3-4), 466\u2013476 (2008)","journal-title":"Journal of Economic Behavior & Organization"},{"key":"64_CR43","unstructured":"Eckel, C., Wilson, R.: Attractiveness and Trust: Does Beauty Confound Intuition? Virginia Tech University Department of Economics. Working Paper (2005)"}],"container-title":["Lecture Notes in Computer Science","Advances in Visual Informatics"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-02958-0_64","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,5,23]],"date-time":"2019-05-23T06:32:36Z","timestamp":1558593156000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-02958-0_64"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013]]},"ISBN":["9783319029573","9783319029580"],"references-count":43,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-02958-0_64","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2013]]}}}