{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,28]],"date-time":"2025-03-28T06:30:23Z","timestamp":1743143423506,"version":"3.40.3"},"publisher-location":"Cham","reference-count":28,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319039725"},{"type":"electronic","value":"9783319039732"}],"license":[{"start":{"date-parts":[[2013,1,1]],"date-time":"2013-01-01T00:00:00Z","timestamp":1356998400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2013,1,1]],"date-time":"2013-01-01T00:00:00Z","timestamp":1356998400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013]]},"DOI":"10.1007\/978-3-319-03973-2_50","type":"book-chapter","created":{"date-parts":[[2014,1,8]],"date-time":"2014-01-08T01:42:25Z","timestamp":1389145345000},"page":"693-706","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Examining Online Brand Image Dimensions from Hotel Managers and Customers Perspectives in Relation to Herzberg\u2019s Two-Factor Theory"],"prefix":"10.1007","author":[{"given":"Duangthida","family":"Nunthapirat","sequence":"first","affiliation":[]},{"given":"Andrew","family":"Lockwood","sequence":"additional","affiliation":[]},{"given":"Brigitte","family":"Stangl","sequence":"additional","affiliation":[]},{"given":"Hesham","family":"Al-Sabbahy","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2014,1,9]]},"reference":[{"issue":"3","key":"50_CR1","doi-asserted-by":"publisher","first-page":"347","DOI":"10.2307\/3151897","volume":"34","author":"JL Aaker","year":"1997","unstructured":"Aaker, J. L. (1997). Dimensions of brand personality. Journal of Marketing Research,\n                34(3), 347\u2013356.","journal-title":"Journal of Marketing Research"},{"issue":"3","key":"50_CR2","doi-asserted-by":"publisher","first-page":"31","DOI":"10.1002\/dir.1014","volume":"15","author":"B Bickart","year":"2001","unstructured":"Bickart, B., & Schindler, R. M. (2001). Internet forums as influential sources of consumer information. Journal of Interactive Marketing,\n                15(3), 31\u201340.","journal-title":"Journal of Interactive Marketing"},{"issue":"6","key":"50_CR3","first-page":"6","volume":"32","author":"AL Biel","year":"1992","unstructured":"Biel, A. L. (1992). How brand image drive brand equity. Journal of Advertising Research,\n                32(6), 6\u201312.","journal-title":"Journal of Advertising Research"},{"issue":"3","key":"50_CR4","doi-asserted-by":"publisher","first-page":"168","DOI":"10.1108\/10610420410538069","volume":"13","author":"G Christodoulides","year":"2004","unstructured":"Christodoulides, G., & de Chernatony, L. (2004). Dimensionalising on- and offline brands\u2019 composite equity. Journal of Product and Brand Management,\n                13(2\/3), 168\u2013179.","journal-title":"Journal of Product and Brand Management"},{"issue":"7\/8","key":"50_CR5","doi-asserted-by":"publisher","first-page":"799","DOI":"10.1362\/026725706778612149","volume":"22","author":"G Christodoulides","year":"2006","unstructured":"Christodoulides, G., de Chernatony, L., Furrer, O., Shiu, E., & Abimbola, T. (2006). Conceptualising and measuring the equity of online brands. Journal of Marketing Management,\n                22(7\/8), 799\u2013825.","journal-title":"Journal of Marketing Management"},{"key":"50_CR6","unstructured":"Coupland J. C., Tekchandaney, J. R., Rngaswamy, A. & Simpson, T. W. (2003). Websites as personalities and playgrounds: Their effects on brand image. A Preliminary Report. Working paper 1-2003. Pennstate: eBusiness Research Center."},{"issue":"2","key":"50_CR7","doi-asserted-by":"publisher","first-page":"230","DOI":"10.1016\/j.indmarman.2005.08.013","volume":"36","author":"AE Cretu","year":"2007","unstructured":"Cretu, A. E., & Brodie, R. J. (2007). The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective. Industrial Marketing Management,\n                36(2), 230\u2013240.","journal-title":"Industrial Marketing Management"},{"key":"50_CR8","volume-title":"Research design: qualitative, quantitative, and mixed methods approaches","author":"JW Creswell","year":"2009","unstructured":"Creswell, J. W. (2009). Research design: qualitative, quantitative, and mixed methods approaches. London: Sage Publications."},{"issue":"9\/10","key":"50_CR9","doi-asserted-by":"publisher","first-page":"1039","DOI":"10.1108\/03090560810891136","volume":"42","author":"RV Da Silva","year":"2008","unstructured":"Da Silva, R. V., & Syed Aiwi, S. F. (2008). Online brand attributes and online corporate brand images. European Journal of Marketing,\n                42(9\/10), 1039\u20131058.","journal-title":"European Journal of Marketing"},{"issue":"2","key":"50_CR10","doi-asserted-by":"publisher","first-page":"125","DOI":"10.1057\/palgrave.crr.1540216","volume":"7","author":"G Davies","year":"2004","unstructured":"Davies, G., Chun, R., Da Silva, R., & Roper, S. (2004). Corporate character scale to assess employee and customer views of organisation reputation. Corporate Reputation Review,\n                7(2), 125\u2013146.","journal-title":"Corporate Reputation Review"},{"key":"50_CR11","volume-title":"Online marketing a customer-led approach","author":"R Gay","year":"2007","unstructured":"Gay, R., Charlesworth, A., & Esen, R. (2007). Online marketing a customer-led approach. Oxford: Oxford University Press."},{"issue":"1","key":"50_CR12","doi-asserted-by":"publisher","first-page":"38","DOI":"10.1002\/dir.10073","volume":"18","author":"T Hennig-Thurau","year":"2004","unstructured":"Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremier, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the internet. Journal of Interactive Marketing,\n                18(1), 38\u201352.","journal-title":"Journal of Interactive Marketing"},{"key":"50_CR13","volume-title":"The motivation to work","author":"F Herzberg","year":"1959","unstructured":"Herzberg, F., Mausner, B., & Snyderman, B. B. (1959). The motivation to work. New York: Wiley."},{"issue":"1","key":"50_CR14","doi-asserted-by":"publisher","first-page":"46","DOI":"10.1016\/j.dss.2007.02.009","volume":"44","author":"BJ Jansen","year":"2007","unstructured":"Jansen, B. J., Brown, A., & Resnick, M. (2007). Factors relating to the decision to click on a sponsored link. Decision Support Systems,\n                44(1), 46\u201359.","journal-title":"Decision Support Systems"},{"issue":"1","key":"50_CR15","doi-asserted-by":"publisher","first-page":"1","DOI":"10.2307\/1252054","volume":"57","author":"KL Keller","year":"1993","unstructured":"Keller, K. L. (1993). Conceptualizing, measuring, managing customer-based brand equity. Journal of Marketing,\n                57(1), 1\u201322.","journal-title":"Journal of Marketing"},{"issue":"3","key":"50_CR16","doi-asserted-by":"publisher","first-page":"376","DOI":"10.1016\/j.jretai.2009.05.011","volume":"85","author":"WS Kwon","year":"2009","unstructured":"Kwon, W. S., & Lennon, S. J. (2009). Reciprocal effects between multichannel retailers\u2019 offline and online brand images. Journal of Retailing,\n                85(3), 376\u2013390.","journal-title":"Journal of Retailing"},{"issue":"3","key":"50_CR17","doi-asserted-by":"crossref","first-page":"33","DOI":"10.1177\/0010880402433003","volume":"43","author":"P O\u2019Connor","year":"2010","unstructured":"O\u2019Connor, P. (2010). The future of hotel electronic distribution: expert and industry perspectives. The Cornell Hotel and Restaurant Administration Quarterly,\n                43(3), 33\u201345.","journal-title":"The Cornell Hotel and Restaurant Administration Quarterly"},{"key":"50_CR18","doi-asserted-by":"publisher","first-page":"151","DOI":"10.1287\/isre.13.2.151.88","volume":"13","author":"JW Palmer","year":"2002","unstructured":"Palmer, J. W. (2002). Website usability, design, and performance metrics. Information System Research,\n                13, 151\u2013167.","journal-title":"Information System Research"},{"issue":"4","key":"50_CR19","doi-asserted-by":"publisher","first-page":"135","DOI":"10.2307\/1251291","volume":"50","author":"CW Park","year":"1986","unstructured":"Park, C. W., Jaworski, B. J., & Maclnnis, D. J. (1986). Strategic brand concept-image management. Journal of Marketing,\n                50(4), 135\u2013145.","journal-title":"Journal of Marketing"},{"issue":"2\/3","key":"50_CR20","doi-asserted-by":"publisher","first-page":"21","DOI":"10.1300\/J073v11n02_02","volume":"11","author":"RR Perdue","year":"2001","unstructured":"Perdue, R. R. (2001). Internet site evaluations: The influence of behavioural experience, existing images, and selected Website characteristics. Journal of Travel and Tourism Marketing,\n                11(2\/3), 21\u201338.","journal-title":"Journal of Travel and Tourism Marketing"},{"key":"50_CR21","volume-title":"Qualitative research practice: A guide for social science students and researchers","author":"J Ritchie","year":"2003","unstructured":"Ritchie, J., Lewis, J., & Elam, G. (2003). Designing and selecting samples. In J. Ritchie & J. Lewis (Eds.), Qualitative research practice: A guide for social science students and researchers. London: Sage Publications."},{"issue":"3","key":"50_CR22","doi-asserted-by":"publisher","first-page":"233","DOI":"10.1108\/09604520310476490","volume":"13","author":"J Santos","year":"2003","unstructured":"Santos, J. (2003). E-service quality: A model of virtual service quality dimensions. Managing Service Quality,\n                13(3), 233\u2013246.","journal-title":"Managing Service Quality"},{"issue":"8","key":"50_CR23","doi-asserted-by":"publisher","first-page":"1219","DOI":"10.1287\/mnsc.1050.0427","volume":"51","author":"J Song","year":"2005","unstructured":"Song, J., & Zahedi, (2005). A theoretical approach to web design in e-commerce: A brief reinforcement model. Management Science,\n                51(8), 1219\u20131235.","journal-title":"Management Science"},{"issue":"3","key":"50_CR24","doi-asserted-by":"publisher","first-page":"367","DOI":"10.1287\/mnsc.1050.0442","volume":"52","author":"V Venkatesh","year":"2006","unstructured":"Venkatesh, V., & Agarwal, R. (2006). Turning visitors into customers: a usability-centric perspective on purchase behavior in electronic channels. Management Science,\n                52(3), 367\u2013382.","journal-title":"Management Science"},{"issue":"3","key":"50_CR25","doi-asserted-by":"publisher","first-page":"183","DOI":"10.1016\/S0022-4359(03)00034-4","volume":"79","author":"M Wolfinbarger","year":"2003","unstructured":"Wolfinbarger, M., & Gilly, C. M. (2003). eTailQ: dimensionalising, measuring and predicting eTail quality. Journal of Retailing,\n                79(3), 183\u2013198.","journal-title":"Journal of Retailing"},{"issue":"1","key":"50_CR28","doi-asserted-by":"publisher","first-page":"180","DOI":"10.1016\/j.ijhm.2008.06.011","volume":"28","author":"Q Ye","year":"2009","unstructured":"Ye, Q., Law, R., & Gu, B. (2009). The impact of online user reviews on hotel room sales. International Journal of Hospitality Management,\n                28(1), 180\u2013182.","journal-title":"International Journal of Hospitality Management"},{"key":"50_CR26","doi-asserted-by":"publisher","first-page":"362","DOI":"10.1177\/009207002236911","volume":"30","author":"VA Zeithaml","year":"2002","unstructured":"Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002). Service quality delivery through web sites: a critical review of extant knowledge. Journal of the Academic of Marketing Science,\n                30, 362\u2013375.","journal-title":"Journal of the Academic of Marketing Science"},{"issue":"14","key":"50_CR27","doi-asserted-by":"publisher","first-page":"1253","DOI":"10.1002\/1097-4571(2000)9999:9999<::AID-ASI1039>3.0.CO;2-O","volume":"51","author":"P Zhang","year":"2000","unstructured":"Zhang, P., & von Dran, G. M. (2000). Satisfiers and dissatisfiers: A two-factor model for website design and evaluation. Journal of the American Society for Information Science,\n                51(14), 1253\u20131268.","journal-title":"Journal of the American Society for Information Science"}],"container-title":["Information and Communication Technologies in Tourism 2014"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-03973-2_50","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,2,7]],"date-time":"2023-02-07T21:02:02Z","timestamp":1675803722000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-319-03973-2_50"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013]]},"ISBN":["9783319039725","9783319039732"],"references-count":28,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-03973-2_50","relation":{},"subject":[],"published":{"date-parts":[[2013]]},"assertion":[{"value":"9 January 2014","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}