{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,5,2]],"date-time":"2025-05-02T04:14:34Z","timestamp":1746159274470,"version":"3.40.4"},"publisher-location":"Cham","reference-count":26,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319048093"},{"type":"electronic","value":"9783319048109"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014]]},"DOI":"10.1007\/978-3-319-04810-9_9","type":"book-chapter","created":{"date-parts":[[2014,1,31]],"date-time":"2014-01-31T20:02:24Z","timestamp":1391198544000},"page":"108-123","source":"Crossref","is-referenced-by-count":1,"title":["Towards the Consideration of Performance Risks for the Design of Service Offers"],"prefix":"10.1007","author":[{"given":"Bj\u00f6rn","family":"Schmitz","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Axel","family":"Kieninger","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Gerhard","family":"Satzger","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Hansj\u00f6rg","family":"Fromm","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"key":"9_CR1","volume-title":"Betriebswirtschaftliche Entscheidungslehre","author":"G. Bamberg","year":"2012","unstructured":"Bamberg, G., Coenenberg, A.G., Krapp, M.: Betriebswirtschaftliche Entscheidungslehre. Vahlen, M\u00fcnchen (2012)"},{"key":"9_CR2","volume-title":"Service-Level-Agreements: Konzeption und Management von Service-Level-Agreement f\u00fcr IT-Dienstleistung","author":"T.G. Berger","year":"2007","unstructured":"Berger, T.G.: Service-Level-Agreements: Konzeption und Management von Service-Level-Agreement f\u00fcr IT-Dienstleistung. VDM Verlag, Saarbr\u00fccken (2007)"},{"unstructured":"Bogojeska, J., Lanyi, D., Giurgiu, I., Stark, G., Wiesmann, D.: Classifying Server Behavior and Predicting Impact of Modernization Actions. In: Proceedings of the 9th International Conference on Network and Service Management (CNSM) (2002)","key":"9_CR3"},{"doi-asserted-by":"crossref","unstructured":"Breitgand, D., Henis, A.E., Shehory, O., Lake, J.M.: Derivation of Response Time Service Level Objectives for Business Services. In: 2nd IEEE\/IFIP International Workshop on Business Driven IT Management, pp. 29\u201338 (2007)","key":"9_CR4","DOI":"10.1109\/BDIM.2007.375009"},{"issue":"4","key":"9_CR5","doi-asserted-by":"publisher","first-page":"277","DOI":"10.1007\/s11761-010-0071-6","volume":"4","author":"A. Ismail","year":"2010","unstructured":"Ismail, A., Yan, J., Shen, J.: An offer generation approach to SLA negotiation support in service oriented computing. Service Oriented Computing Applications\u00a04(4), 277\u2013289 (2010)","journal-title":"Service Oriented Computing Applications"},{"doi-asserted-by":"crossref","unstructured":"Kieninger, A., Westernhagen, J., Satzger, G.: The Economics of Service Level Engineering. In: Proceedings of the 44th Annual Hawaii International Conference on System Sciences (HICSS), pp. 1\u20139. IEEE (2011)","key":"9_CR6","DOI":"10.1109\/HICSS.2011.407"},{"doi-asserted-by":"crossref","unstructured":"Kieninger, A., Berghoff, F., Fromm, H., Satzger, G.: Simulation-based Quantification of Business Impact Caused by Service Incidents. In: Proceedings of the Third International Conference on Exploring Service Science, Porto, Portugal, pp. 170\u2013185 (2013)","key":"9_CR7","DOI":"10.1007\/978-3-642-36356-6_13"},{"unstructured":"Kieninger, A., Straeten, D., Kimbrough, S., Schmitz, B., Satzger, G.: Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers. In: Proceedings of 11th International Conference on Wirtschaftsinformatik, Leipzig, Germany, pp. 1015\u20131029 (2013)","key":"9_CR8"},{"key":"9_CR9","volume-title":"Kennzahlen der IT: Werkzeuge f\u00fcr Controlling und Management","author":"M. K\u00fctz","year":"2007","unstructured":"K\u00fctz, M.: Kennzahlen der IT: Werkzeuge f\u00fcr Controlling und Management. Dpunkt, Heidelberg (2007)"},{"issue":"1","key":"9_CR10","doi-asserted-by":"publisher","first-page":"2","DOI":"10.1017\/S1472669612000060","volume":"12","author":"M. Lacity","year":"2012","unstructured":"Lacity, M., Willcocks, L.: Outsourcing Business and I.T. Services: the Evidence of Success, Robust Practices and Contractual Challenges. Legal Information Management\u00a012(1), 2\u20138 (2012)","journal-title":"Legal Information Management"},{"key":"9_CR11","series-title":"LNBIP","doi-asserted-by":"publisher","first-page":"375","DOI":"10.1007\/978-3-642-03424-4_45","volume-title":"Business Information Systems Workshops","author":"A. Ludwig","year":"2009","unstructured":"Ludwig, A., Kowalkiewicz, M.: Supporting Service Level Agreement Creation with Past Service Behavior Data. In: Abramowicz, W., Flejter, D. (eds.) BIS 2009. LNBIP, vol.\u00a037, pp. 375\u2013385. Springer, Heidelberg (2009)"},{"doi-asserted-by":"crossref","unstructured":"Marques, F.T., Sauv\u00e9, J.A., Moura, B.: Service Level Agreement Design and Service Provisioning for Outsourced Services. In: Network Operations and Management Symposium, pp. 106\u2013113 (2007)","key":"9_CR12","DOI":"10.1109\/LANOMS.2007.4362465"},{"issue":"1","key":"9_CR13","doi-asserted-by":"publisher","first-page":"73","DOI":"10.1007\/s10922-009-9115-7","volume":"17","author":"F.T. Marques","year":"2009","unstructured":"Marques, F.T., Sauv\u00e9, J.A., Moura, B.: SLA Design and Service Provisioning for Outsourced Services. Journal of Network Systems Management\u00a017(1), 73\u201390 (2009)","journal-title":"Journal of Network Systems Management"},{"unstructured":"Mastroeni, L., Naldi, N.: Network Protection through Insurance: Premium Compution for ON-OFF Service Model. In: 8th International Workshop on the Design of Reliable Communication Networks (DRCN), pp. 46\u201353. IEEE (2009)","key":"9_CR14"},{"issue":"2","key":"9_CR15","doi-asserted-by":"publisher","first-page":"247","DOI":"10.1007\/s10257-010-0145-1","volume":"9","author":"W. Michalk","year":"2011","unstructured":"Michalk, W., Blau, B.: Risk in agreement networks: Decision support for service-intermediaries. Information Systems and E-Business Management\u00a09(2), 247\u2013266 (2011)","journal-title":"Information Systems and E-Business Management"},{"doi-asserted-by":"crossref","unstructured":"Michalk, W., Blau, B., Stosser, J., Weinhardt, C.: Risk-Based Support in Service Value Networks. In: 43rd Annual Hawaii International Conference on System Sciences (HICSS), pp. 1\u20139. IEEE (2010)","key":"9_CR16","DOI":"10.1109\/HICSS.2010.474"},{"issue":"3","key":"9_CR17","doi-asserted-by":"publisher","first-page":"206","DOI":"10.1287\/serv.3.3.206","volume":"3","author":"W. Michalk","year":"2011","unstructured":"Michalk, W., Filipova-Neumann, L., Blau, B., Weinhard, C.: Reducing Risk or Increasing Profit? Provider Decisions in Agreement Networks. Service Science\u00a03(3), 206\u2013222 (2011)","journal-title":"Service Science"},{"doi-asserted-by":"crossref","unstructured":"Satzger, G., Kieninger, A.: Risk-Reward Sharing in IT Service Contracts - A Service System View. In: Proceedings of the 44th Hawaii International Conference on System Sciences (HICSS). IEEE (2011)","key":"9_CR18","DOI":"10.1109\/HICSS.2011.365"},{"doi-asserted-by":"crossref","unstructured":"Sauv\u00e9, J.A., Marques, F.T., Moura, A.J., Sampaio, M., Jornada, J., Radziuk, E.: SLA Design from a Business Perspective. In: Proceedings of the 16th IFIP\/IEEE International Workshop on Distributed Systems: Operations and Management (DSOM), pp. 72\u201383 (2005)","key":"9_CR19","DOI":"10.1007\/11568285_7"},{"doi-asserted-by":"crossref","unstructured":"Sauv\u00e9, J.A., Marques, F.T., Moura, A.J., Sampaio, M., Jornada, J., Radziuk, E.: Optimal Design of E-Commerce Site Infrastructure from a Business Perspective. In: Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS) (2006)","key":"9_CR20","DOI":"10.1109\/HICSS.2006.371"},{"doi-asserted-by":"crossref","unstructured":"Schulz, F.: Decision support for business-related design of service level agreements. In: 2nd International Conference on Software Engineering and Service Science (ICSESS), pp. 35\u201338. IEEE (2011)","key":"9_CR21","DOI":"10.1109\/ICSESS.2011.5982248"},{"doi-asserted-by":"crossref","unstructured":"Snow, A.P., Weckman, G.R.: What Are The Chances An Availability SLA Will Be Violated? In: 6th International Conference on Networking, pp. 35\u201340. IEEE (2007)","key":"9_CR22","DOI":"10.1109\/ICN.2007.106"},{"unstructured":"Sturm, R.: Foundations of Service Level Management. SAMS, Indianapolis (2000)","key":"9_CR23"},{"key":"9_CR24","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4614-6022-0","volume-title":"Essentials of Monte Carlo Simulation: Statistical Methods for Building Simulation Models","author":"N.T. Thomopoulos","year":"2013","unstructured":"Thomopoulos, N.T.: Essentials of Monte Carlo Simulation: Statistical Methods for Building Simulation Models. Springer, New York (2013)"},{"unstructured":"Webster, J., Watson, R.T.: Analyzing the past to prepare for the future: Writing a literature review. MIS Quarterly\u00a026(2), xiii\u2013xxiii (2002)","key":"9_CR25"},{"doi-asserted-by":"crossref","unstructured":"Zhang, L., Zhan, Z., Li, X.: BDIM-Based Optimal Design of Response Time SLO for SaaS. In: 3rd IEEE International Conference on Broadband Network and Multimedia Technology (ICBNMT), pp. 228\u2013232 (2010)","key":"9_CR26","DOI":"10.1109\/ICBNMT.2010.5705085"}],"container-title":["Lecture Notes in Business Information Processing","Exploring Services Science"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-04810-9_9","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,5,1]],"date-time":"2025-05-01T18:41:53Z","timestamp":1746124913000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-04810-9_9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014]]},"ISBN":["9783319048093","9783319048109"],"references-count":26,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-04810-9_9","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2014]]}}}