{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,8]],"date-time":"2024-09-08T05:14:04Z","timestamp":1725772444273},"publisher-location":"Cham","reference-count":33,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319054759"},{"type":"electronic","value":"9783319054766"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014]]},"DOI":"10.1007\/978-3-319-05476-6_42","type":"book-chapter","created":{"date-parts":[[2014,2,28]],"date-time":"2014-02-28T10:17:54Z","timestamp":1393582674000},"page":"412-421","source":"Crossref","is-referenced-by-count":1,"title":["Performance Measurement of Higher Education Information System Using IT Balanced Scorecard"],"prefix":"10.1007","author":[{"given":"Nunik","family":"Afriliana","sequence":"first","affiliation":[]},{"given":"Ford Lumban","family":"Gaol","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"42_CR1","unstructured":"Kaplan, R., Norton, D.: The balanced scorecard \u2013 measures that drive performance. Harvard Business Review, 71\u201379 (January-February 1992)"},{"key":"42_CR2","unstructured":"Kaplan, R., Norton, D.: Putting the balanced scorecard to work. Harvard Business Review, 134\u2013142 (September-October 1993)"},{"key":"42_CR3","unstructured":"Kaplan, R., Norton, D.: Using the balanced scorecard as a strategic management system. Harvard Business Review, 75\u201385 (January-February 1996)"},{"key":"42_CR4","unstructured":"Kaplan, R., Norton, D.: The balanced scorecard: Translating vision into action. Harvard Business School Press, Boston (1996)"},{"key":"42_CR5","unstructured":"Balanced Scorecard Institute, \n                    \n                      http:\/\/balancedscorecard.org\/Resources\/AbouttheBalancedScorecard\/tabid\/55\/\n                    \n                    \n                   (accessed December 30, 2013)"},{"key":"42_CR6","unstructured":"Van Grembergen, W., Van Bruggen, R.: Measuring and improving corporate information technology through the balanced scorecard technique. In: Proceedings of the Fourth European Conference on the Evaluation of Information Technology, Deflt, pp. 163\u2013171 (October 1997)"},{"key":"42_CR7","unstructured":"Van Grembergen, W., De Haes, S.: The Balanced Scorecard and IT Governance. Information Systems Control Journal\u00a02 (2000)"},{"key":"42_CR8","doi-asserted-by":"crossref","unstructured":"Van Grembergen, W., Saull, R., De Haes, S.: Linking the IT balanced scorecard to the business objectives at a major Canadian financial group. Journal of Information Technology Cases and Applications\u00a05(1TY-JOUR) (2003)","DOI":"10.1080\/15228053.2003.10856015"},{"key":"42_CR9","unstructured":"Van Grembergen, W., De Haes, S.: Measuring and Improving IT Governance Through the Balanced Scorecard. Information Systems Control Journal\u00a02 (2005)"},{"key":"42_CR10","unstructured":"Saull, R.: The IT Balanced Scorecard: A Roadmap to Effective Governance of Shared IT Organization. Information Systems Control Journal\u00a02 (2000)"},{"key":"42_CR11","doi-asserted-by":"publisher","DOI":"10.1201\/9781420031348","volume-title":"Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy","author":"J. Keyes","year":"2005","unstructured":"Keyes, J.: Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy. Auerbach Publications, Boca Raton (2005)"},{"key":"42_CR12","unstructured":"Cram, A.: The IT Balanced Scorecard Revisited. Information Systems Control Journal 3 (2007)"},{"key":"42_CR13","doi-asserted-by":"crossref","first-page":"71","DOI":"10.1016\/S0167-9236(98)00086-4","volume":"25","author":"M. Martinsons","year":"1999","unstructured":"Martinsons, M., Davison, R., Tse, D.: The balanced scorecard: A foundation for the strategic management of information systems. Decision Support Systems 25, 71\u201388 (1999)","journal-title":"Decision Support Systems"},{"issue":"2","key":"42_CR14","first-page":"177","volume":"23","author":"D.J. Kim","year":"2012","unstructured":"Kim, D.J., Yue, K.-B., Al-Mubaid, H., Hall, S.P., Abeysekera, K.: Assessing Information Systems and Computer Information Systems Programs from a Balanced Scorecard Perspective. Journal of Information Systems Education 23(2), 177 (2012)","journal-title":"Journal of Information Systems Education"},{"issue":"1","key":"42_CR15","doi-asserted-by":"publisher","first-page":"63","DOI":"10.4018\/jitbag.2012010104","volume":"3","author":"W. Brenner","year":"2012","unstructured":"Brenner, W., Uebernickel, F., Gy\u00f6ry, A., Cleven, A.: Finding Balanced Scorecards for Business Driven IT Service Portfolio Management: A Literature Review. International Journal of IT\/Business Alignment and Governance\u00a03(1), 63\u201378 (2012)","journal-title":"International Journal of IT\/Business Alignment and Governance"},{"key":"42_CR16","unstructured":"Rosemann, M., Wiese, J.: Measuring the Performance of ERP Software \u2013 A Balanced Scorecard Approach. In: Proceedings of the 10th Australasian Conference on Information Systems, pp. 773\u2013784 (1999)"},{"issue":"6","key":"42_CR17","doi-asserted-by":"publisher","first-page":"558","DOI":"10.1016\/j.compind.2005.02.011","volume":"56","author":"D. Chand","year":"2005","unstructured":"Chand, D., Hachey, G., Hunton, J., Owhoso, V., Vasudevan, S.: A balanced scorecard based framework for assessing the strategic impacts of ERP systems. Computers in Industry\u00a056(6), 558\u2013572 (2005)","journal-title":"Computers in Industry"},{"issue":"3","key":"42_CR18","first-page":"215","volume":"38","author":"H.-Y. Lin","year":"2006","unstructured":"Lin, H.-Y., Hsu, P.-Y., Ting, P.-H.: ERP Systems Success: An Integration of IS Success Model and Balanced Scorecard. Journal of Research and Practice in Information Technology\u00a038(3), 215\u2013228 (2006)","journal-title":"Journal of Research and Practice in Information Technology"},{"issue":"2","key":"42_CR19","doi-asserted-by":"publisher","first-page":"281","DOI":"10.4301\/S1807-17752010000200003","volume":"7","author":"S.A. Kronbichler","year":"2010","unstructured":"Kronbichler, S.A., Ostermann, H., Staudinger, R.: A Comparison of ERP-Success Measurement Approaches. Journal of Information Systems and Technology Management\u00a07(2), 281\u2013310 (2010)","journal-title":"Journal of Information Systems and Technology Management"},{"key":"42_CR20","doi-asserted-by":"crossref","unstructured":"Batada, I., Rahman, A.: Measuring System Performance & User Satisfaction after Implementation of ERP. In: Proceedings of Informing Science & IT Education Conference (InSITE), pp. 603\u2013611 (2012)","DOI":"10.28945\/1679"},{"issue":"3","key":"42_CR21","first-page":"9","volume":"3:3","author":"E. Maria","year":"2012","unstructured":"Maria, E., Fibriani, C., Sinatra, L.: The Measurement of Information Technology Performance in Indonesian Higher Education Institutions in the Context of Achieving Institution Business Goals Using Cobit Framework Version 4.1 (Case Study: Satya Wacana Christian University, Salatiga). Researchers World \u2013 Journal of Arts Science & Commerce\u00a03:3(3), 9\u201319 (2012)","journal-title":"Researchers World \u2013 Journal of Arts Science & Commerce"},{"issue":"5","key":"42_CR22","doi-asserted-by":"publisher","first-page":"263","DOI":"10.1108\/10650740510632181","volume":"22","author":"J. Kettunen","year":"2005","unstructured":"Kettunen, J., Kantola, I.: Management information system based on the balanced scorecard. Campus-Wide Information Systems\u00a022(5), 263\u2013274 (2005)","journal-title":"Campus-Wide Information Systems"},{"key":"42_CR23","unstructured":"Likert, R.: A Technique for the Measurement of Attitudes. Archives of Psychology\u00a0(140) (1932)"},{"issue":"5","key":"42_CR24","doi-asserted-by":"publisher","first-page":"567","DOI":"10.1197\/jamia.M2096","volume":"13","author":"M.N. Ray","year":"2006","unstructured":"Ray, M.N., Houston, T.K., Yu, F.B., Menachemi, N., Maisiak, R.S., Allison, J.J., Berner, E.S.: Development and Testing of a Scale to Assess Physician Attitudes about Handheld Computers with Decision Support. Journal of the American Medical Informatics Association\u00a013(5), 567\u2013572 (2006)","journal-title":"Journal of the American Medical Informatics Association"},{"issue":"2","key":"42_CR25","first-page":"17","volume":"6","author":"M.S. Wong","year":"2011","unstructured":"Wong, M.S., Nishimoto, H., Philip, G.: The Use of Importance-Performance Analysis (IPA) in Evaluating Japan\u2019s E-government Services. Journal of Theoretical and Applied Electronic Commerce Research\u00a06(2), 17\u201330 (2011)","journal-title":"Journal of Theoretical and Applied Electronic Commerce Research"},{"key":"42_CR26","first-page":"36","volume":"8","author":"D. Gupta","year":"2013","unstructured":"Gupta, D.: Impact of Computer Based Information Systems on Organisation Performance in Videocon Ltd. Research Cell: An International Journal of Engineering Sciences\u00a08, 36\u201343 (2013)","journal-title":"Research Cell: An International Journal of Engineering Sciences"},{"issue":"1","key":"42_CR27","doi-asserted-by":"publisher","first-page":"145","DOI":"10.4301\/S1807-17752013000100008","volume":"10","author":"J.A.S. Suzar","year":"2013","unstructured":"Suzar, J.A.S.: End-user satisfaction with the Integrated System of the Federal Government Financial Administration (SIAFI): A case study. JJISTEM - Journal of Information Systems and Technology Management\u00a010(1), 145\u2013160 (2013)","journal-title":"JJISTEM - Journal of Information Systems and Technology Management"},{"key":"42_CR28","doi-asserted-by":"crossref","unstructured":"Boulianne, E.: Empirical Analysis of the Reliability and Validity of Balanced Scorecard Measures and Dimensions. In: Epstein, M.J., Lee, J.Y. (eds.) Advances in Management Accounting, vol.\u00a015, pp. 127\u2013142. Emerald Group Publishing Limited (2006)","DOI":"10.1016\/S1474-7871(06)15006-6"},{"key":"42_CR29","volume-title":"Research Methods for Business","author":"U. Sekaran","year":"2009","unstructured":"Sekaran, U., Bougie, R.: Research Methods for Business, 5th edn. John Willey & Sons Ltd., West Sussex (2009)","edition":"5"},{"key":"42_CR30","doi-asserted-by":"publisher","first-page":"297","DOI":"10.1007\/BF02310555","volume":"16","author":"L.J. Cronbach","year":"1951","unstructured":"Cronbach, L.J.: Coefficient alpha and the internal structure of tests. Psychometrika\u00a016, 297\u2013334 (1951)","journal-title":"Psychometrika"},{"key":"42_CR31","unstructured":"Nunnaly, J.: Psychometric theory. McGraw-Hill, New York (1978)"},{"key":"42_CR32","unstructured":"Gliem, J.A., Gliem, R.R.: Calculating, Interpreting, and Reporting Cronbach\u2019s Alpha Reliability Coefficient for Likert-Type Scales. In: Proceedings of the 2003 Midwest Research to Practice Conference in Adult, Continuing, and Community Education, pp. 82\u201388 (2003)"},{"key":"42_CR33","unstructured":"Santos, J.R.A.: Cronbach\u2019s Alpha: A Tool for Assessing the Reliability of Scales. Journal of Extension\u00a037(2) (1999)"}],"container-title":["Lecture Notes in Computer Science","Intelligent Information and Database Systems"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-05476-6_42","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,5,26]],"date-time":"2019-05-26T10:22:55Z","timestamp":1558866175000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-05476-6_42"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014]]},"ISBN":["9783319054759","9783319054766"],"references-count":33,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-05476-6_42","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2014]]}}}