{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,20]],"date-time":"2025-11-20T18:26:06Z","timestamp":1763663166492},"publisher-location":"Cham","reference-count":12,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319060644"},{"type":"electronic","value":"9783319060651"}],"license":[{"start":{"date-parts":[[2014,1,1]],"date-time":"2014-01-01T00:00:00Z","timestamp":1388534400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014]]},"DOI":"10.1007\/978-3-319-06065-1_13","type":"book-chapter","created":{"date-parts":[[2014,4,7]],"date-time":"2014-04-07T21:28:19Z","timestamp":1396906099000},"page":"171-180","source":"Crossref","is-referenced-by-count":7,"title":["When Processes Alienate Customers: Towards a Theory of Process Acceptance"],"prefix":"10.1007","author":[{"given":"Thomas","family":"M\u00fcllerleile","sequence":"first","affiliation":[]},{"given":"Volker","family":"Nissen","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"13_CR1","doi-asserted-by":"crossref","unstructured":"Glaser, B.G., Straus, A.: The Discovery of Grounded Theory: Strategies for Qualitative Research. Aldine, Chicago (1967)","DOI":"10.1097\/00006199-196807000-00014"},{"key":"13_CR2","doi-asserted-by":"crossref","DOI":"10.4135\/9781452230153","volume-title":"Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory","author":"J.M. Corbin","year":"2008","unstructured":"Corbin, J.M., Strauss, A.L.: Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory, 3rd edn. Sage, Thousands Oaks (2008)","edition":"3"},{"issue":"6","key":"13_CR3","doi-asserted-by":"publisher","first-page":"767","DOI":"10.1080\/01411920600989412","volume":"32","author":"G. Thomas","year":"2006","unstructured":"Thomas, G., James, D.: Reinventing Grounded Theory: Some Questions about Theory, Ground and Discovery. British Educational Research Journal\u00a032(6), 767\u2013795 (2006)","journal-title":"British Educational Research Journal"},{"issue":"2","key":"13_CR4","doi-asserted-by":"publisher","first-page":"124","DOI":"10.1145\/1461928.1461960","volume":"52","author":"S. Behrens","year":"2009","unstructured":"Behrens, S.: Shadow Systems: The Good, the Bad and the Ugly. Communications of the ACM\u00a052(2), 124\u2013129 (2009)","journal-title":"Communications of the ACM"},{"key":"13_CR5","doi-asserted-by":"publisher","first-page":"1155","DOI":"10.5465\/AMR.2007.26586086","volume":"32","author":"A.C. Edmondson","year":"2007","unstructured":"Edmondson, A.C., McManus, S.E.: Methodological Fit in Management Field Research. Academy of Management Review\u00a032, 1155\u20131179 (2007)","journal-title":"Academy of Management Review"},{"key":"13_CR6","unstructured":"Charmaz, K.: Constructing Grounded Theory: A Practical Guide through Qualitative Analysis. Sage, London (2006)"},{"key":"13_CR7","unstructured":"Campbell, P.: EasyJet Lures Older Fliers by Ending the Scramble for Seats: Profits Surge by 50% After Change in Policy. Mail Online (2013), \n                    \n                      http:\/\/www.dailymail.co.uk\/news\/article-2510268\/easyJet-lures-older-fliers-ending-scramble-seats-Profits-surge-50-change-policy.html"},{"key":"13_CR8","unstructured":"BBC News: EasyJet Sees Profits Boost Through Seat Booking Option. BBC News (2013), \n                    \n                      http:\/\/www.bbc.co.uk\/news\/business-24997505"},{"key":"13_CR9","unstructured":"Moore, P.: EasyJet to Bring in Allocated Seating on All Flights. easyJet PLC (2012), \n                    \n                      http:\/\/corporate.easyJet.com\/media\/latest-news\/news-year-2012\/05-09-2012-en.aspx"},{"key":"13_CR10","unstructured":"EasyJet plc: Annual Report. easyJet (2013), \n                    \n                      http:\/\/2012annualreport.easyJet.com\/downloads\/PDFs\/Full_Annual_Report_2012.pdf"},{"key":"13_CR11","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"261","DOI":"10.1007\/11837862_26","volume-title":"Business Process Management Workshops","author":"R.E. Giachetti","year":"2006","unstructured":"Giachetti, R.E.: Understanding Interdependence in Enterprise Systems: A Model and Measurement Formalism. In: Eder, J., Dustdar, S. (eds.) BPM Workshops 2006. LNCS, vol.\u00a04103, pp. 261\u2013272. Springer, Heidelberg (2006)"},{"key":"13_CR12","doi-asserted-by":"publisher","first-page":"141","DOI":"10.1177\/002188638602200207","volume":"22","author":"P.Y. Martin","year":"1986","unstructured":"Martin, P.Y., Turner, B.A.: Grounded theory and organizational research. Journal of Applied Behavioral Science\u00a022, 141\u2013157 (1986)","journal-title":"Journal of Applied Behavioral Science"}],"container-title":["Lecture Notes in Business Information Processing","S-BPM ONE - Scientific Research"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-06065-1_13","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,5,26]],"date-time":"2019-05-26T10:24:34Z","timestamp":1558866274000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-06065-1_13"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014]]},"ISBN":["9783319060644","9783319060651"],"references-count":12,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-06065-1_13","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2014]]}}}