{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,5,3]],"date-time":"2025-05-03T04:12:03Z","timestamp":1746245523633,"version":"3.40.4"},"publisher-location":"Cham","reference-count":46,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319067001"},{"type":"electronic","value":"9783319067018"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014]]},"DOI":"10.1007\/978-3-319-06701-8_17","type":"book-chapter","created":{"date-parts":[[2014,5,8]],"date-time":"2014-05-08T02:25:29Z","timestamp":1399515929000},"page":"257-272","source":"Crossref","is-referenced-by-count":2,"title":["CM2: A Case-Based Conflict Management System"],"prefix":"10.1007","author":[{"given":"Guangxuan","family":"Zhang","sequence":"first","affiliation":[]},{"given":"Sandeep","family":"Purao","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"17_CR1","doi-asserted-by":"crossref","unstructured":"De Dreu, C.K.W., Gelfand, M.J.: Conflict in the Workplace: Sources, Functions, and Dynamics across Multiple Levels of Analysis. In: De Dreu, C.K.W., Gelfand, M.J. (eds.) The Psychology of Conflict and Conflict Management in Organizations, pp. 3\u201354. Psychology Press (2008)","DOI":"10.4324\/9780203810125"},{"key":"17_CR2","unstructured":"Putnam, L.L., Poole, M.S.: Conflict and Negotiation. In: Jablin, F.M., Putnam, L.L., Roberts, K.H., and Porter, L.W. (eds.) Handbook of Organizational Communication: An Interdisciplinary Perspective, pp. 549\u2013599. Sage Publications (1987)"},{"key":"17_CR3","unstructured":"Thomas, K.: Conflict and Negotiation Process in Organizations. In: Dunnette, M.D., Hough, L.M. (eds.) Handbook of Industrial and Organizational Psychology, pp. 651\u2013717. Consulting Psychologists Press (1992)"},{"key":"17_CR4","doi-asserted-by":"publisher","first-page":"238","DOI":"10.2307\/3069453","volume":"44","author":"K.A. Jehn","year":"2001","unstructured":"Jehn, K.A., Mannix, E.A.: The Dynamic Nature of Conflict: A Longitudinal Study of Intragroup Conflict and Group Performance. Acad. Manag. J.\u00a044, 238\u2013251 (2001)","journal-title":"Acad. Manag. J."},{"key":"17_CR5","unstructured":"Rahim, M.A.: Managing Conflict in Organizations. Transaction Publishers (2010)"},{"key":"17_CR6","unstructured":"Alderma, N., Ivory, C., McLoughlin, I., Thwaites, A., Vaughan, R.: Managing Complex Projects: Networks, Knowledge and Innovation. Routledge (2013)"},{"key":"17_CR7","doi-asserted-by":"publisher","first-page":"966","DOI":"10.1108\/01443571111165848","volume":"31","author":"J. Geraldi","year":"2011","unstructured":"Geraldi, J., Maylor, H., Williams, T.: Now, let\u2019s make it really complex (complicated): A systematic review of the complexities of projects. Int. J. Oper. Prod. Manag.\u00a031, 966\u2013990 (2011)","journal-title":"Int. J. Oper. Prod. Manag."},{"key":"17_CR8","unstructured":"Kahneman, D.: Thinking, fast and slow. Macmillan (2011)"},{"key":"17_CR9","doi-asserted-by":"publisher","first-page":"240","DOI":"10.1016\/j.envsoft.2013.09.029","volume":"51","author":"K. Madani","year":"2014","unstructured":"Madani, K., Rouhani, O.M., Mirchi, A., Gholizadeh, S.: A negotiation support system for resolving an international trans-boundary natural resource conflict. Environ. Model. Softw.\u00a051, 240\u2013249 (2014)","journal-title":"Environ. Model. Softw."},{"key":"17_CR10","doi-asserted-by":"publisher","first-page":"369","DOI":"10.1016\/S0952-1976(02)00065-9","volume":"15","author":"S. Ross","year":"2002","unstructured":"Ross, S., Fang, L., Hipel, K.W.: A case-based reasoning system for conflict resolution: design and implementation. Eng. Appl. Artif. Intell.\u00a015, 369\u2013383 (2002)","journal-title":"Eng. Appl. Artif. Intell."},{"key":"17_CR11","doi-asserted-by":"publisher","first-page":"311","DOI":"10.2753\/MIS0742-1222280110","volume":"28","author":"A. Chiravuri","year":"2011","unstructured":"Chiravuri, A., Nazareth, D., Ramamurthy, K.: Cognitive Conflict and Consensus Generation in Virtual Teams During Knowledge Capture: Comparative Effectiveness of Techniques. J. Manag. Inf. Syst.\u00a028, 311\u2013350 (2011)","journal-title":"J. Manag. Inf. Syst."},{"key":"17_CR12","doi-asserted-by":"publisher","first-page":"165","DOI":"10.2307\/249394","volume":"22","author":"M. El-Shinnawy","year":"1998","unstructured":"El-Shinnawy, M., Vinze, A.S.: Polarization and Persuasive Argumentation: A Study of Decision Making in Group Settings. MIS Q.\u00a022, 165\u2013198 (1998)","journal-title":"MIS Q."},{"key":"17_CR13","doi-asserted-by":"publisher","first-page":"22","DOI":"10.1287\/inte.11.2.22","volume":"11","author":"N.M. Fraser","year":"1981","unstructured":"Fraser, N.M., Hipel, K.W.: Computer Assistance in Labor-Management Negotiations. Interfaces (Providence)\u00a011, 22\u201330 (1981)","journal-title":"Interfaces (Providence)"},{"key":"17_CR14","first-page":"312","volume":"8","author":"S. Gregor","year":"2007","unstructured":"Gregor, S., Jones, D.: The anatomy of a design theory. J. Assoc. Inf. Syst.\u00a08, 312\u2013335 (2007)","journal-title":"J. Assoc. Inf. Syst."},{"key":"17_CR15","doi-asserted-by":"publisher","first-page":"36","DOI":"10.1287\/isre.3.1.36","volume":"3","author":"J.G. Walls","year":"1992","unstructured":"Walls, J.G., Widmeyer, G.R., El Sawy, O.A.: Building an information system design theory for vigilant EIS. Inf. Syst. Res.\u00a03, 36\u201359 (1992)","journal-title":"Inf. Syst. Res."},{"key":"17_CR16","doi-asserted-by":"crossref","first-page":"337","DOI":"10.25300\/MISQ\/2013\/37.2.01","volume":"37","author":"S. Gregor","year":"2013","unstructured":"Gregor, S., Hevner, A.R.: Positioning and presenting design science research for maximum impact. MIS Q.\u00a037, 337\u2013355 (2013)","journal-title":"MIS Q."},{"key":"17_CR17","unstructured":"Zhang, G., Purao, S.: Using Vignettes to Study Conflict Management Practices in Enterprise Architecture Initiative. In: iConference 2013 Proceedings (2013)"},{"key":"17_CR18","doi-asserted-by":"publisher","first-page":"256","DOI":"10.2307\/2393638","volume":"40","author":"K.A. Jehn","year":"1995","unstructured":"Jehn, K.A.: A Multimethod Examination of the Benefits and Detriments of Intragroup Conflict. Adm. Sci. Q.\u00a040, 256\u2013282 (1995)","journal-title":"Adm. Sci. Q."},{"key":"17_CR19","doi-asserted-by":"publisher","first-page":"9","DOI":"10.2307\/256496","volume":"31","author":"C.J.G. Gersick","year":"1988","unstructured":"Gersick, C.J.G.: Time and Transition in Work Teams: Toward a New Model of Group Development. Acad. Manag. J.\u00a031, 9\u201341 (1988)","journal-title":"Acad. Manag. J."},{"key":"17_CR20","doi-asserted-by":"publisher","first-page":"275","DOI":"10.1111\/j.1571-9979.2004.00023.x","volume":"20","author":"L.L. Putnam","year":"2004","unstructured":"Putnam, L.L.: Transformations and Critical Moments in Negotiations. Negot. J.\u00a020, 275\u2013295 (2004)","journal-title":"Negot. J."},{"key":"17_CR21","unstructured":"Pruitt, D.G.: Conflict Escalation in Organizations. In: De Dreu, C.K.W., Gelfand, M.J. (eds.) The Psychology of Conflict and Conflict Management in Organizations, pp. 245\u2013266. Psychology Press (2008)"},{"key":"17_CR22","unstructured":"Pruitt, D.G., Kim, S.H.: Social Conflict: Escalation, Stalemate, and Settlement. McGraw-Hill Higher Education (2004)"},{"key":"17_CR23","unstructured":"Olekalns, M., Putnam, L.L., Weingart, L.R., Metcalf, L.: Communication Processes and Conflict Management. In: De Dreu, C.K.W., Gelfand, M.J. (eds.) The Psychology of Conflict and Conflict Management in Organizations, pp. 81\u2013114. Psychology Press (2008)"},{"key":"17_CR24","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1007\/BF00155578","volume":"6","author":"J.L. Kolodner","year":"1992","unstructured":"Kolodner, J.L.: An introduction to case-based reasoning. Artif. Intell. Rev.\u00a06, 3\u201334 (1992)","journal-title":"Artif. Intell. Rev."},{"key":"17_CR25","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/978-1-4471-0687-6_1","volume-title":"Soft Computing in Case Based Reasoning SE - 1","author":"J. Main","year":"2001","unstructured":"Main, J., Dillon, T., Shiu, S.K.: A Tutorial on Case Based Reasoning. In: Pal, S., Dillon, T., Yeung, D. (eds.) Soft Computing in Case Based Reasoning SE - 1, pp. 1\u201328. Springer, London (2001)"},{"key":"17_CR26","doi-asserted-by":"publisher","first-page":"507","DOI":"10.1207\/s15516709cog1304_2","volume":"13","author":"J.L. Kolodner","year":"1989","unstructured":"Kolodner, J.L., Simpson, R.L.: The MEDIATOR: Analysis of an early case-based problem solver. Cogn. Sci.\u00a013, 507\u2013549 (1989)","journal-title":"Cogn. Sci."},{"key":"17_CR27","unstructured":"Erickson, F.: Qualitative methods in research on teaching. In: Wittrock, M.C. (ed.) Handbook of Research on Teaching, pp. 119\u2013161. MacMillan Reference Books (1986)"},{"key":"17_CR28","doi-asserted-by":"publisher","first-page":"107","DOI":"10.1016\/S0959-8022(98)00001-0","volume":"8","author":"D. McCabe","year":"1998","unstructured":"McCabe, D., Knights, D., Wilkinson, A.: The politics of IT-enabled restructuring and the restructuring of politics through total quality management. Accounting, Manag. Inf. Technol.\u00a08, 107\u2013126 (1998)","journal-title":"Accounting, Manag. Inf. Technol."},{"key":"17_CR29","doi-asserted-by":"publisher","first-page":"153","DOI":"10.1016\/S1471-7727(02)00026-X","volume":"13","author":"R. Sabherwal","year":"2003","unstructured":"Sabherwal, R.: The evolution of coordination in outsourced software development projects: a comparison of client and vendor perspectives. Inf. Organ.\u00a013, 153\u2013202 (2003)","journal-title":"Inf. Organ."},{"key":"17_CR30","doi-asserted-by":"publisher","first-page":"50","DOI":"10.1080\/13632750100507655","volume":"6","author":"M. Poulou","year":"2001","unstructured":"Poulou, M.: The role of vignettes in the research of emotional and behavioural difficulties. Emot. Behav. Difficulties.\u00a06, 50\u201362 (2001)","journal-title":"Emot. Behav. Difficulties."},{"key":"17_CR31","doi-asserted-by":"crossref","unstructured":"Huebner, E.S.: Bias in special education decisions: The contribution of analogue research (1991)","DOI":"10.1037\/h0088240"},{"key":"17_CR32","first-page":"111","volume":"33","author":"P. Angelides","year":"2006","unstructured":"Angelides, P., Gibbs, P.: Supporting the Continued Professional Development of Teachers through the Use of Vignettes. Teach. Educ. Q.\u00a033, 111\u2013121 (2006)","journal-title":"Teach. Educ. Q."},{"key":"17_CR33","doi-asserted-by":"crossref","unstructured":"Herring, S.C.: Computer-mediated communication: Linguistic, social, and cross-cultural perspectives. John Benjamins Publishing (1996)","DOI":"10.1075\/pbns.39"},{"key":"17_CR34","doi-asserted-by":"publisher","first-page":"73","DOI":"10.1201\/1078\/43193.17.4.20000901\/31258.14","volume":"17","author":"W. Sack","year":"2000","unstructured":"Sack, W.: Conversation map: an interface for very-large-scale conversations. J. Manag. Inf. Syst.\u00a017, 73\u201392 (2000)","journal-title":"J. Manag. Inf. Syst."},{"key":"17_CR35","doi-asserted-by":"publisher","first-page":"1195","DOI":"10.1002\/asi.20827","volume":"59","author":"T. Fu","year":"2008","unstructured":"Fu, T., Abbasi, A., Chen, H.: A hybrid approach to Web forum interactional coherence analysis. J. Am. Soc. Inf. Sci. Technol.\u00a059, 1195\u20131209 (2008)","journal-title":"J. Am. Soc. Inf. Sci. Technol."},{"key":"17_CR36","doi-asserted-by":"publisher","first-page":"109","DOI":"10.1002\/aris.1440360104","volume":"36","author":"S.C. Herring","year":"2002","unstructured":"Herring, S.C.: Computer-mediated communication on the internet. Annu. Rev. Inf. Sci. Technol.\u00a036, 109\u2013168 (2002)","journal-title":"Annu. Rev. Inf. Sci. Technol."},{"key":"17_CR37","doi-asserted-by":"crossref","unstructured":"Viegas, F.B., Smith, M.: Newsgroup Crowds and AuthorLines: visualizing the activity of individuals in conversational cyberspaces. In: Proceedings of the 37th Annual Hawaii International Conference on System Sciences (2004)","DOI":"10.1109\/HICSS.2004.1265288"},{"key":"17_CR38","doi-asserted-by":"crossref","first-page":"811","DOI":"10.2307\/25148873","volume":"32","author":"A. Abbasi","year":"2008","unstructured":"Abbasi, A., Chen, H.: CyberGate: a design framework and system for text analysis of computer-mediated communication. Mis Q.\u00a032, 811\u2013837 (2008)","journal-title":"Mis Q."},{"key":"17_CR39","doi-asserted-by":"publisher","first-page":"483","DOI":"10.1109\/91.940962","volume":"9","author":"P. Subasic","year":"2001","unstructured":"Subasic, P., Huettner, A.: Affect analysis of text using fuzzy semantic typing. IEEE Trans. Fuzzy Syst.\u00a09, 483\u2013496 (2001)","journal-title":"IEEE Trans. Fuzzy Syst."},{"key":"17_CR40","unstructured":"Nigam, K., Hurst, M.: Towards a robust metric of opinion. In: AAAI Spring Symposium on Exploring Attitude and Affect in Text, pp. 598\u2013603 (2004)"},{"key":"17_CR41","doi-asserted-by":"publisher","first-page":"766","DOI":"10.1016\/j.chb.2007.04.004","volume":"24","author":"D. Derks","year":"2008","unstructured":"Derks, D., Fischer, A.H., Bos, A.E.R.: The role of emotion in computer-mediated communication: A review. Comput. Human Behav.\u00a024, 766\u2013785 (2008)","journal-title":"Comput. Human Behav."},{"key":"17_CR42","doi-asserted-by":"crossref","first-page":"147","DOI":"10.2307\/20650282","volume":"33","author":"N.A. Johnson","year":"2009","unstructured":"Johnson, N.A., Cooper, R.B.: Power and Concession in Computer-mediated Negotiations: An Examination of First Offers. MIS Q.\u00a033, 147\u2013170 (2009)","journal-title":"MIS Q."},{"key":"17_CR43","unstructured":"Karger, D.: SIMILE Project, http:\/\/www.simile-widgets.org\/"},{"key":"17_CR44","first-page":"714","volume":"12","author":"F. M\u00fcller-Wienbergen","year":"2011","unstructured":"M\u00fcller-Wienbergen, F., M\u00fcller, O., Seidel, S., Becker, J.: Leaving the Beaten Tracks in Creative Work \u2013 A Design Theory for Systems that Support Convergent and Divergent Thinking. J. Assoc. Inf. Syst.\u00a012, 714\u2013740 (2011)","journal-title":"J. Assoc. Inf. Syst."},{"key":"17_CR45","doi-asserted-by":"publisher","first-page":"926","DOI":"10.1287\/mnsc.37.8.926","volume":"37","author":"M.S. Poole","year":"1991","unstructured":"Poole, M.S., Holmes, M., Desanctis, G.: Conflict Management in a Computer-Supported Meeting Environment. Manage. Sci.\u00a037, 926\u2013953 (1991)","journal-title":"Manage. Sci."},{"key":"17_CR46","doi-asserted-by":"crossref","unstructured":"Socher, R., Perelygin, A., Wu, J.Y., Chuang, J., Manning, C.D., Ng, A.Y., Potts, C.: Recursive Deep Models for Semantic Compositionality Over a Sentiment Treebank. In: EMNLP (2013)","DOI":"10.18653\/v1\/D13-1170"}],"container-title":["Lecture Notes in Computer Science","Advancing the Impact of Design Science: Moving from Theory to Practice"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-06701-8_17","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,5,2]],"date-time":"2025-05-02T20:51:01Z","timestamp":1746219061000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-06701-8_17"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014]]},"ISBN":["9783319067001","9783319067018"],"references-count":46,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-06701-8_17","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2014]]}}}