{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T14:30:44Z","timestamp":1742999444256,"version":"3.40.3"},"publisher-location":"Cham","reference-count":34,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319076348"},{"type":"electronic","value":"9783319076355"}],"license":[{"start":{"date-parts":[[2014,1,1]],"date-time":"2014-01-01T00:00:00Z","timestamp":1388534400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014]]},"DOI":"10.1007\/978-3-319-07635-5_48","type":"book-chapter","created":{"date-parts":[[2014,6,11]],"date-time":"2014-06-11T15:35:41Z","timestamp":1402500941000},"page":"495-506","source":"Crossref","is-referenced-by-count":10,"title":["Using Soft Systems Methodology (SSM) in Understanding Current User-Support Scenario in the Climate Science Domain of Cyber-Infrastructures"],"prefix":"10.1007","author":[{"given":"Hashim Iqbal","family":"Chunpir","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Thomas","family":"Ludwig","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Amgad Ali","family":"Badewi","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"key":"48_CR1","doi-asserted-by":"crossref","unstructured":"Freeman, P.A.: Is It Possible to Define Cyberinfrastructure? First Monday\u00a06(12) (2007)","DOI":"10.5210\/fm.v12i6.1900"},{"key":"48_CR2","unstructured":"Soehner, C., Steeves, C., Ward, J.: E-Science and Data Support Services (August 2010)"},{"key":"48_CR3","series-title":"LNBIP","doi-asserted-by":"publisher","first-page":"317","DOI":"10.1007\/978-3-642-02152-7_24","volume-title":"Product-Focused Software Process Improvement","author":"M. J\u00e4ntti","year":"2009","unstructured":"J\u00e4ntti, M.: Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management. In: Bomarius, F., Oivo, M., Jaring, P., Abrahamsson, P. (eds.) PROFES 2009. LNBIP, vol.\u00a032, pp. 317\u2013331. Springer, Heidelberg (2009)"},{"issue":"04","key":"48_CR4","doi-asserted-by":"publisher","first-page":"263","DOI":"10.1142\/S0218843012500049","volume":"21","author":"J. Hess","year":"2012","unstructured":"Hess, J., Reuter, C., Pipek, V., Wulf, V.: Supporting End-User Articulations in Evolving Business Processes: a Case Study to Explore Intuitive Notations and Interaction Designs. Int. J. Coop. Inf. Syst.\u00a021(04), 263\u2013296 (2012)","journal-title":"Int. J. Coop. Inf. Syst."},{"key":"48_CR5","doi-asserted-by":"publisher","first-page":"218","DOI":"10.1007\/978-3-642-31063-8_17","volume-title":"Product-Focused Software Process Improvement","author":"Marko J\u00e4ntti","year":"2012","unstructured":"J\u00e4ntti, M.: Improving IT Service Desk and Service Management Processes in Finnish Tax Administration: A Case Study on Service Engineering, pp. 218\u2013232 (2012)"},{"key":"48_CR6","unstructured":"J\u00e4ntti, M.: Examining Challenges in IT Service Desk System and Processes: A Case Study, no. c, pp. 105\u2013108 (2012)"},{"key":"48_CR7","unstructured":"Arora, A.: IT Service Desk Process Improvement \u2013 A Narrative Style Case Study s e i t i v i t c a r i e h t d n a s m a e t S S T - 1 e l b a T, no. Pacis (2006)"},{"issue":"5723","key":"48_CR8","doi-asserted-by":"publisher","first-page":"817","DOI":"10.1126\/science.1110410","volume":"308","author":"T. Hey","year":"2005","unstructured":"Hey, T., Trefethen, A.E.: Cyberinfrastructure for e-Science. Science\u00a0308(5723), 817\u2013821 (2005)","journal-title":"Science"},{"key":"48_CR9","unstructured":"Buyya, R., Venugopal, S.: A Gentle Introduction to Grid Computing and Technologies (July 2005)"},{"issue":"2","key":"48_CR10","doi-asserted-by":"publisher","first-page":"135","DOI":"10.1002\/spe.432","volume":"32","author":"K. Krauter","year":"2002","unstructured":"Krauter, K., Buyya, R., Maheswaran, M.: A taxonomy and survey of grid resource management systems for distributed computing. Softw. Pract. Exp.\u00a032(2), 135\u2013164 (2002)","journal-title":"Softw. Pract. Exp."},{"key":"48_CR11","doi-asserted-by":"crossref","unstructured":"Hey, A., Trefethen, A.: The data deluge: An e-science perspective, pp. 1\u201317 (January 2003)","DOI":"10.1002\/0470867167.ch36"},{"issue":"4-6","key":"48_CR12","doi-asserted-by":"publisher","first-page":"667","DOI":"10.1007\/s10606-012-9184-0","volume":"22","author":"Marina Jirotka","year":"2013","unstructured":"Jirotka, M., Lee, C.P., Olson, G.M.: Supporting Scientific Collaboration: Methods, Tools and Concepts. Comput. Support. Coop. Work, no. Ci (January 2013)","journal-title":"Computer Supported Cooperative Work (CSCW)"},{"key":"48_CR13","unstructured":"Kendall, H.: \u2018Prehistoric Help Desk!!\u2019. Support World. Help Desk Institute, pp. 6\u20138 (October-November 2002)"},{"key":"48_CR14","unstructured":"Leung, N., Lau, S.: Information technology help desk survey: To identify the classification of simple and routine enquiries. J. Comput. Inf. Syst. (2007)"},{"key":"48_CR15","doi-asserted-by":"crossref","unstructured":"Underwood, J.A., Hegdahl, D., Gimbel, J.: A proper set of tools are needed to corral support. In: Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services - SIGUCCS 2003, pp. 23\u201326 (2003)","DOI":"10.1145\/947469.947478"},{"key":"48_CR16","unstructured":"Czegel, B.: Help Desk Practitioner\u2019s Handbook. John Wiley (1998)"},{"issue":"4","key":"48_CR17","doi-asserted-by":"publisher","first-page":"4","DOI":"10.1108\/10650759610153993","volume":"12","author":"R. Marcella","year":"1996","unstructured":"Marcella, R., Middleton, I.: The role of the help desk in the strategic management of information systems. OCLC Syst. Serv.\u00a012(4), 4\u201319 (1996)","journal-title":"OCLC Syst. Serv."},{"issue":"2","key":"48_CR18","doi-asserted-by":"publisher","first-page":"389","DOI":"10.1016\/j.dss.2004.04.013","volume":"40","author":"L.M. Gonz\u00e1lez","year":"2005","unstructured":"Gonz\u00e1lez, L.M., Giachetti, R.E., Ramirez, G.: Knowledge management-centric help desk: specification and performance evaluation. Decis. Support Syst.\u00a040(2), 389\u2013405 (2005)","journal-title":"Decis. Support Syst."},{"key":"48_CR19","doi-asserted-by":"crossref","unstructured":"Aamodt, A.: Case-Based Reasoning: Foundational Issues, Methodological Variations, and System Approaches\u00a07(1), 39\u201359 (1994)","DOI":"10.3233\/AIC-1994-7104"},{"key":"48_CR20","doi-asserted-by":"crossref","unstructured":"Roth-Berghofer, T.: Learning from HOMER, a case-based help desk support system. Adv. Learn. Softw. Organ., 88\u201397 (2004)","DOI":"10.1007\/978-3-540-25983-1_9"},{"key":"48_CR21","first-page":"890","volume-title":"Lecture Notes in Computer Science","author":"Yuval Marom","year":"2005","unstructured":"Marom, Y., Zukerman, I.: Analysis and Synthesis of Help-Desk Responses, pp. 890\u2013897 (2005)"},{"key":"48_CR22","first-page":"546","volume-title":"Lecture Notes in Computer Science","author":"Ingrid Zukerman","year":"2006","unstructured":"Zukerman, I., Marom, Y.: A Comparative Study of Information-Gathering Approaches for Answering Help-Desk Email Inquiries, pp. 546\u2013556 (2006)"},{"key":"48_CR23","doi-asserted-by":"crossref","unstructured":"Dworman, G., Rosenbaum, S.: Helping Users to Use Help: Improving Interaction with Help Systems, pp. 1717\u20131718 (2004)","DOI":"10.1145\/985921.986198"},{"key":"48_CR24","unstructured":"Williams, D.N.: Earth System Grid Federation (ESGF): Future and Governance World Climate Research Programme (WCRP), Working Group on Coupled Modelling (WGCM)\u2014 Stakeholders and ESGF, pp. 1\u201317 (2012)"},{"key":"48_CR25","doi-asserted-by":"crossref","unstructured":"Williams, D.N., Bell, G., Cinquini, L., Fox, P., Harney, J., Goldstone, R.: Earth System Grid Federation: Federated and Integrated Climate Data from Multiple Sources\u00a06, 61\u201377 (2013)","DOI":"10.1007\/978-3-642-37244-5_7"},{"issue":"3","key":"48_CR26","doi-asserted-by":"publisher","first-page":"485","DOI":"10.1109\/JPROC.2004.842745","volume":"93","author":"D. Bernholdt","year":"2005","unstructured":"Bernholdt, D., Bharathi, S., Brown, D., Chanchio, K., Chen, M., Chervenak, A., Cinquini, L., Drach, B., Foster, I., Fox, P., Garcia, J., Kesselman, C., Markel, R., Middleton, D., Nefedova, V., Pouchard, L., Shoshani, A., Sim, A., Strand, G., Williams, D.: The Earth System Grid: Supporting the Next Generation of Climate Modeling Research. Proc. IEEE\u00a093(3), 485\u2013495 (2005)","journal-title":"Proc. IEEE"},{"key":"48_CR27","doi-asserted-by":"crossref","unstructured":"Cinquini, L., Crichton, D., Mattmann, C., Harney, J., Shipman, G., Wang, F., Ananthakrishnan, R., Miller, N., Denvil, S., Morgan, M., Pobre, Z., Bell, G.M., Drach, B., Williams, D., Kershaw, P., Pascoe, S., Gonzalez, E., Fiore, S., Schweitzer, R.: The Earth System Grid Federation: An open infrastructure for access to distributed geospatial data. In: 2012 IEEE 8th International Conference on E-Science, pp. 1\u201310 (2012)","DOI":"10.1109\/eScience.2012.6404471"},{"key":"48_CR28","unstructured":"Earth System Grid Federation, \u201cESGF\u201d (2013), http:\/\/esgf.org\/ (accessed: June 10, 2013)"},{"key":"48_CR29","unstructured":"\u201cIS-ENES portal\u201d (2013), https:\/\/verc.enes.org\/ (accessed: August 22, 2013)"},{"key":"48_CR30","unstructured":"Vu, L.: Earth System Grid Federation: A Modern Day \u2018Silk Road\u2019 for Climate Data. Energy Science Network (2013), https:\/\/es.net\/news-and-publications\/esnet-news\/2012\/ESGF\/ (accessed: August 23, 2013)"},{"key":"48_CR31","unstructured":"Yin, R.: Case Study Research: Design and Methods. Sage Publishing (1994)"},{"issue":"1","key":"48_CR32","first-page":"19","volume":"21","author":"T.S. Rocco","year":"2003","unstructured":"Rocco, T.S., Bliss, L.A., P\u00e9rez-Prado, A., Gallagher, S.: Taking the Next Step: Mixed Methods Research in Organizational Systems\u00a021(1), 19\u201329 (2003)","journal-title":"Taking the Next Step: Mixed Methods Research in Organizational Systems"},{"key":"48_CR33","doi-asserted-by":"crossref","unstructured":"Buchanan, D.A.: Case studies in oranisational research. Qualitative Organisational Research: Core methods and current challenges. Sage Publishing (2012)","DOI":"10.4135\/9781526435620.n20"},{"key":"48_CR34","doi-asserted-by":"crossref","unstructured":"Checkland, P., Poulter, J.: Systems Approaches to Managing Change: A Practical Guide, pp. 191\u2013242. Springer, London (2010)","DOI":"10.1007\/978-1-84882-809-4_5"}],"container-title":["Lecture Notes in Computer Science","Design, User Experience, and Usability. User Experience Design for Everyday Life Applications and Services"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-07635-5_48","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,5,27]],"date-time":"2024-05-27T17:21:57Z","timestamp":1716830517000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-07635-5_48"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014]]},"ISBN":["9783319076348","9783319076355"],"references-count":34,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-07635-5_48","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2014]]}}}