{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,28]],"date-time":"2025-03-28T07:47:52Z","timestamp":1743148072967,"version":"3.40.3"},"publisher-location":"Cham","reference-count":6,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319078533"},{"type":"electronic","value":"9783319078540"}],"license":[{"start":{"date-parts":[[2014,1,1]],"date-time":"2014-01-01T00:00:00Z","timestamp":1388534400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014]]},"DOI":"10.1007\/978-3-319-07854-0_96","type":"book-chapter","created":{"date-parts":[[2014,5,19]],"date-time":"2014-05-19T02:46:08Z","timestamp":1400467568000},"page":"550-555","source":"Crossref","is-referenced-by-count":3,"title":["Expanded Customer Journey Map: Interaction Mapping Framework Based on Scenario"],"prefix":"10.1007","author":[{"given":"Jaeyeon","family":"Yoo","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Younghwan","family":"Pan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"key":"96_CR1","doi-asserted-by":"crossref","unstructured":"Dongseok, L.: Holistic, collaborative, ecological, and coevolutionary characteristics of service design process. Ergonomic Society of Korea\u00a031(1) (2012)","DOI":"10.5143\/JESK.2012.31.1.7"},{"key":"96_CR2","unstructured":"Nakyung, L.: Spatio-temporal centered Evaluation model for service design (2012)"},{"key":"96_CR3","unstructured":"Sangyong, P.: Application of emotion words customer journey map (2013)"},{"key":"96_CR4","unstructured":"Seungju, K.: A study on the development of service experience frame according to the customer journey of ICT service with applied kano model (2013)"},{"key":"96_CR5","unstructured":"Moritz, S.: Service Design: Practical access to an evolving field (2005)"},{"key":"96_CR6","unstructured":"Brown, T.: Change by design. HarperCollins (2009)"}],"container-title":["Communications in Computer and Information Science","HCI International 2014 - Posters\u2019 Extended Abstracts"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-07854-0_96","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,3,6]],"date-time":"2020-03-06T15:09:25Z","timestamp":1583507365000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-07854-0_96"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014]]},"ISBN":["9783319078533","9783319078540"],"references-count":6,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-07854-0_96","relation":{},"ISSN":["1865-0929","1865-0937"],"issn-type":[{"type":"print","value":"1865-0929"},{"type":"electronic","value":"1865-0937"}],"subject":[],"published":{"date-parts":[[2014]]}}}