{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,5]],"date-time":"2025-12-05T12:12:55Z","timestamp":1764936775913,"version":"3.40.3"},"publisher-location":"Cham","reference-count":39,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319192369"},{"type":"electronic","value":"9783319192376"}],"license":[{"start":{"date-parts":[[2015,1,1]],"date-time":"2015-01-01T00:00:00Z","timestamp":1420070400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2015,1,1]],"date-time":"2015-01-01T00:00:00Z","timestamp":1420070400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015]]},"DOI":"10.1007\/978-3-319-19237-6_14","type":"book-chapter","created":{"date-parts":[[2015,5,26]],"date-time":"2015-05-26T13:15:31Z","timestamp":1432646131000},"page":"217-230","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":10,"title":["Identifying Quality Issues in BPMN Models: an Exploratory Study"],"prefix":"10.1007","author":[{"given":"Cornelia","family":"Haisjackl","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jakob","family":"Pinggera","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Pnina","family":"Soffer","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Stefan","family":"Zugal","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Shao Yi","family":"Lim","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Barbara","family":"Weber","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2015,5,27]]},"reference":[{"key":"14_CR1","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"30","DOI":"10.1007\/3-540-45594-9_3","volume-title":"Business Process Management","author":"J Becker","year":"2000","unstructured":"Becker, J., Rosemann, M., von Uthmann, C.: Guidelines of business process modeling. In: van der Aalst, W.M.P., Desel, J., Oberweis, A. (eds.) Business Process Management. LNCS, vol. 1806, pp. 30\u201349. Springer, Heidelberg (2000)"},{"key":"14_CR2","doi-asserted-by":"crossref","unstructured":"Rittgen, P.: Quality and perceived usefulness of process models. Proc. SAC 2010, pp. 65\u201372 (2010)","DOI":"10.1145\/1774088.1774105"},{"key":"14_CR3","doi-asserted-by":"crossref","unstructured":"Scheer, A.W.: ARIS\u2013Business Process Modeling, 3rd ed. Springer (2000)","DOI":"10.1007\/978-3-642-57108-4"},{"key":"14_CR4","doi-asserted-by":"publisher","first-page":"467","DOI":"10.1016\/j.compind.2010.12.012","volume":"62","author":"B Weber","year":"2011","unstructured":"Weber, B., Reichert, M., Mendling, J., Reijers, H.A.: Refactoring large process model repositories. Computers in Industry 62, 467\u2013486 (2011)","journal-title":"Computers in Industry"},{"key":"14_CR5","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"208","DOI":"10.1007\/978-3-642-00899-3_12","volume-title":"Transactions on Petri Nets and Other Models of Concurrency II","author":"J Mendling","year":"2009","unstructured":"Mendling, J.: Empirical studies in process model verification. In: Jensen, K., van der Aalst, W.M.P. (eds.) Transactions on Petri Nets and Other Models of Concurrency II. LNCS, vol. 5460, pp. 208\u2013224. Springer, Heidelberg (2009)"},{"key":"14_CR6","doi-asserted-by":"publisher","first-page":"467","DOI":"10.1016\/j.is.2009.03.009","volume":"35","author":"J Mendling","year":"2010","unstructured":"Mendling, J., Reijers, H., Recker, J.: Activity Labeling in Process Modeling: Empirical Insights and Recommendations. Information Systems 35, 467\u2013482 (2010)","journal-title":"Information Systems"},{"key":"14_CR7","doi-asserted-by":"publisher","first-page":"255","DOI":"10.1109\/TII.2011.2124467","volume":"7","author":"ML Rosa","year":"2011","unstructured":"Rosa, M.L., ter Hofstede, A., Wohed, P., Reijers, H., Mendling, J., van der Aalst, W.P.: Managing Process Model Complexity via Concrete Syntax Modifications. IEEE Trans. Industrial Informatics 7, 255\u2013265 (2011)","journal-title":"IEEE Trans. Industrial Informatics"},{"key":"14_CR8","doi-asserted-by":"publisher","first-page":"74","DOI":"10.1108\/14637150910931479","volume":"15","author":"MT Wynn","year":"2009","unstructured":"Wynn, M.T., Verbeek, H.M.W., van der Aalst, W.M.P., ter Hofstede, A.H.M., Edmond, D.: Business process verification - finally a reality!. Business Proc. Manag. Journal 15, 74\u201392 (2009)","journal-title":"Business Proc. Manag. Journal"},{"key":"14_CR9","doi-asserted-by":"publisher","first-page":"1","DOI":"10.4018\/jdm.2011070101","volume":"22","author":"P Soffer","year":"2011","unstructured":"Soffer, P., Kaner, M.: Complementing business process verification by validity analysis: A theoretical and empirical evaluation. J. Database Manag. 22, 1\u201323 (2011)","journal-title":"J. Database Manag."},{"key":"14_CR10","doi-asserted-by":"crossref","unstructured":"Krogstie, J.: Model-Based Development and Evolution of Information Systems: A Quality Approach. Springer (2012)","DOI":"10.1007\/978-1-4471-2936-3"},{"key":"14_CR11","unstructured":"Koehler, J., Vanhatalo, J.: Process Anti-Patterns: How to Avoid the Common Traps of Business Process Modeling. Technical report, IBM ZRL Research Report 3678 (2007)"},{"key":"14_CR12","doi-asserted-by":"crossref","unstructured":"Mendling, J.: Metrics for Process Models: Empirical Foundations of Verification, Error Prediction and Guidelines for Correctness. Springer (2008)","DOI":"10.1007\/978-3-540-89224-3_5"},{"key":"14_CR13","doi-asserted-by":"publisher","unstructured":"Roy, S., Sajeev, A., Bihary, S., Ranjan, A.: An Empirical Study of Error Patterns in Industrial Business Process Models. IEEE Transactions on Services Computing 99(2013). doi:10.1109\/TSC.2013.10","DOI":"10.1109\/TSC.2013.10"},{"key":"14_CR14","doi-asserted-by":"crossref","unstructured":"Soffer, P., Kaner, M., Wand, Y.: Towards understanding the process of process modeling: theoretical and empirical considerations. In: Proc. ER-BPM 2011. (2011) 357\u2013369","DOI":"10.1007\/978-3-642-28108-2_35"},{"key":"14_CR15","doi-asserted-by":"publisher","first-page":"449","DOI":"10.1109\/TSMCA.2010.2087017","volume":"41","author":"HA Reijers","year":"2011","unstructured":"Reijers, H.A., Mendling, J.: A Study into the Factors that Influence the Understandability of Business Process Models. IEEE Transactions on Systems, Man and Cybernetics, Part A 41, 449\u2013462 (2011)","journal-title":"IEEE Transactions on Systems, Man and Cybernetics, Part A"},{"key":"14_CR16","doi-asserted-by":"crossref","unstructured":"Zugal, S., Soffer, P., Haisjackl, C., Pinggera, J., Reichert, M., Weber, B.: Investigating expressiveness and understandability of hierarchy in declarative business process models. Software & Systems Modeling 1\u201323 (2013)","DOI":"10.1007\/s10270-013-0356-2"},{"key":"14_CR17","series-title":"Lecture Notes in Business Information Processing","doi-asserted-by":"publisher","first-page":"167","DOI":"10.1007\/978-3-642-31072-0_12","volume-title":"Enterprise, Business-Process and Information Systems Modeling","author":"S Zugal","year":"2012","unstructured":"Zugal, S., Soffer, P., Pinggera, J., Weber, B.: Expressiveness and understandability considerations of hierarchy in declarative business process models. In: Bider, I., Halpin, T., Krogstie, J., Nurcan, S., Proper, E., Schmidt, R., Soffer, P., Wrycza, S. (eds.) EMMSAD 2012 and BPMDS 2012. LNBIP, vol. 113, pp. 167\u2013181. Springer, Heidelberg (2012)"},{"key":"14_CR18","doi-asserted-by":"crossref","unstructured":"Zugal, S., Pinggera, J., Mendling, J., Reijers, H., Weber, B.: Assessing the impact of hierarchy on model understandability-a cognitive perspective. In: Proc. EESSMod 2011, pp. 123\u2013133 (2011)","DOI":"10.1007\/978-3-642-29645-1_14"},{"key":"14_CR19","series-title":"Lecture Notes in Business Information Processing","doi-asserted-by":"publisher","first-page":"161","DOI":"10.1007\/978-3-642-05352-8_13","volume-title":"The Practice of Enterprise Modeling","author":"M Schrepfer","year":"2009","unstructured":"Schrepfer, M., Wolf, J., Mendling, J., Reijers, H.A.: The impact of secondary notation on process model understanding. In: Persson, A., Stirna, J. (eds.) PoEM 2009. LNBIP, vol. 39, pp. 161\u2013175. Springer, Heidelberg (2009)"},{"key":"14_CR20","doi-asserted-by":"publisher","first-page":"127","DOI":"10.1016\/j.infsof.2009.08.004","volume":"52","author":"J Mendling","year":"2010","unstructured":"Mendling, J., Reijers, H.A., van der Aalst, W.M.P.: Seven process modeling guidelines (7pmg). Information & Software Technology 52, 127\u2013136 (2010)","journal-title":"Information & Software Technology"},{"key":"14_CR21","doi-asserted-by":"publisher","first-page":"619","DOI":"10.1016\/j.is.2012.07.002","volume":"38","author":"M Dumas","year":"2013","unstructured":"Dumas, M., Garc\u00eda-Ba\u00f1uelos, L., La Rosa, M., Uba, R.: Fast Detection of Exact Clones in Repositories of Business Process Models. Information Systems 38, 619\u2013633 (2013)","journal-title":"Information Systems"},{"key":"14_CR22","doi-asserted-by":"crossref","unstructured":"Purchase, H.: Which aesthetic has the greatest effect on human understanding? In: Proc. GD 1997. (1997) 248\u2013261","DOI":"10.1007\/3-540-63938-1_67"},{"key":"14_CR23","unstructured":"Bassey, M.: Case study research in educational settings. Doing qualitative research in educational settings. Open University Press (1999)"},{"key":"14_CR24","doi-asserted-by":"crossref","unstructured":"Ericsson, K.A., Simon, H.A.: Protocol Analysis: Verbal Reports as Data. MIT Press (1993)","DOI":"10.7551\/mitpress\/5657.001.0001"},{"key":"14_CR25","doi-asserted-by":"crossref","unstructured":"Corbin, J., Strauss, A.: Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory. SAGE Publications (2007)","DOI":"10.4135\/9781452230153"},{"key":"14_CR26","doi-asserted-by":"publisher","first-page":"23","DOI":"10.4018\/jismd.2013040102","volume":"4","author":"S Zugal","year":"2013","unstructured":"Zugal, S., Haisjackl, C., Pinggera, J., Weber, B.: Empirical Evaluation of Test Driven Modeling. International Journal of Information System Modeling and Design 4, 23\u201343 (2013)","journal-title":"International Journal of Information System Modeling and Design"},{"key":"14_CR27","doi-asserted-by":"publisher","first-page":"81","DOI":"10.1287\/isre.1060.0081","volume":"17","author":"V Khatri","year":"2006","unstructured":"Khatri, V., Vessey, I., Ramesh, P.C.V., Park, S.J.: Understanding Conceptual Schemas: Exploring the Role of Application and IS Domain Knowledge. Information Systems Research 17, 81\u201399 (2006)","journal-title":"Information Systems Research"},{"key":"14_CR28","doi-asserted-by":"crossref","unstructured":"Figl, K., Strembeck, M.: On the importance of flow direction in business process models (2014) Poster presented at ICSOFT-EA","DOI":"10.5220\/0005090401320136"},{"key":"14_CR29","first-page":"484","volume":"8","author":"AH Schoenfeld","year":"1982","unstructured":"Schoenfeld, A.H., Herrmann, D.: Problem perception and knowledge structure in expert and novice mathematical problem solvers. Journal of Experimental Psychology: Learning, Memory, Cognition 8, 484\u2013494 (1982)","journal-title":"Journal of Experimental Psychology: Learning, Memory, Cognition"},{"key":"14_CR30","doi-asserted-by":"publisher","first-page":"181","DOI":"10.1108\/14637151011018001","volume":"16","author":"J Recker","year":"2010","unstructured":"Recker, J.: Opportunities and constraints: the current struggle with bpmn. Business Process Management Journal 16, 181\u2013201 (2010)","journal-title":"Business Process Management Journal"},{"key":"14_CR31","unstructured":"Costain, G.F.: Cognitive Support During Object oriented Software Development: The Case of UML Diagrams, Ph.D thesis, University of Auckland (2007)"},{"key":"14_CR32","doi-asserted-by":"publisher","first-page":"385","DOI":"10.1006\/ijhc.1994.1065","volume":"41","author":"J Nielsen","year":"1994","unstructured":"Nielsen, J.: Estimating the number of subjects needed for a thinking aloud test. Int. J. Hum.-Comput. Stud. 41, 385\u2013397 (1994)","journal-title":"Int. J. Hum.-Comput. Stud."},{"key":"14_CR33","first-page":"547","volume":"22","author":"S K\u00fchne","year":"2010","unstructured":"K\u00fchne, S., Kern, H., Gruhn, V., Laue, R.: Business process modeling with continuous validation. JSEP 22, 547\u2013566 (2010)","journal-title":"JSEP"},{"key":"14_CR34","doi-asserted-by":"publisher","first-page":"148","DOI":"10.1016\/j.compind.2011.11.003","volume":"63","author":"M Becker","year":"2012","unstructured":"Becker, M., Laue, R.: A comparative survey of business process similarity measures. Computers in Industry 63, 148\u2013167 (2012)","journal-title":"Computers in Industry"},{"key":"14_CR35","unstructured":"Levenshtein, W.: Binary codes capable of correcting deletions, insertions and reversals. Soviet Physics Doklady, 707\u2013710 (1966)"},{"key":"14_CR36","doi-asserted-by":"publisher","first-page":"498","DOI":"10.1016\/j.is.2010.09.006","volume":"36","author":"RM Dijkman","year":"2011","unstructured":"Dijkman, R.M., Dumas, M., van Dongen, B.F., K\u00e4\u00e4rik, R., Mendling, J.: Similarity of business process models: Metrics and evaluation. Inf. Syst. 36, 498\u2013516 (2011)","journal-title":"Inf. Syst."},{"key":"14_CR37","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"483","DOI":"10.1007\/978-3-642-13094-6_37","volume-title":"Advanced Information Systems Engineering","author":"M Weidlich","year":"2010","unstructured":"Weidlich, M., Dijkman, R., Mendling, J.: The ICoP framework: identification of correspondences between process models. In: Pernici, B. (ed.) CAiSE 2010. LNCS, vol. 6051, pp. 483\u2013498. Springer, Heidelberg (2010)"},{"key":"14_CR38","doi-asserted-by":"publisher","first-page":"410","DOI":"10.1109\/TSE.2010.96","volume":"37","author":"M Weidlich","year":"2011","unstructured":"Weidlich, M., Mendling, J., Weske, M.: Efficient Consistency Measurement Based on Behavioral Profiles of Process Models. IEEE Trans. Software Eng. 37, 410\u2013429 (2011)","journal-title":"IEEE Trans. Software Eng."},{"key":"14_CR39","doi-asserted-by":"publisher","first-page":"784","DOI":"10.1016\/j.is.2012.05.007","volume":"37","author":"S Smirnov","year":"2012","unstructured":"Smirnov, S., Reijers, H., Weske, M.: From fine-grained to abstract process models: A semantic approach. Inf. Syst. 37, 784\u2013797 (2012)","journal-title":"Inf. Syst."}],"container-title":["Lecture Notes in Business Information Processing","Enterprise, Business-Process and Information Systems Modeling"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-19237-6_14","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,1,31]],"date-time":"2023-01-31T03:50:49Z","timestamp":1675137049000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-319-19237-6_14"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015]]},"ISBN":["9783319192369","9783319192376"],"references-count":39,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-19237-6_14","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2015]]},"assertion":[{"value":"27 May 2015","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}