{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,28]],"date-time":"2025-03-28T05:32:02Z","timestamp":1743139922833,"version":"3.40.3"},"publisher-location":"Cham","reference-count":10,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319199405"},{"type":"electronic","value":"9783319199412"}],"license":[{"start":{"date-parts":[[2015,1,1]],"date-time":"2015-01-01T00:00:00Z","timestamp":1420070400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015]]},"DOI":"10.1007\/978-3-319-19941-2_6","type":"book-chapter","created":{"date-parts":[[2015,6,21]],"date-time":"2015-06-21T23:07:32Z","timestamp":1434928052000},"page":"54-64","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":4,"title":["Hierarchical Agglomerative Method for Improving NPS"],"prefix":"10.1007","author":[{"given":"Jieyan","family":"Kuang","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Zbigniew W.","family":"Ra\u015b","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Albert","family":"Daniel","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2015,6,23]]},"reference":[{"key":"6_CR1","series-title":"Lecture Notes in Computer Science (Lecture Notes in Artificial Intelligence)","first-page":"347","volume-title":"Rough Sets and Current Trends in Computing","author":"J Kuang","year":"2014","unstructured":"Kuang, J., Daniel, A., Johnston, J., Ra\u015b, Z.W.: Hierarchically Structured Recommender System for Improving NPS of a Company. In: Cornelis, C., Kryszkiewicz, M., \u015al\u0229zak, D., Ruiz, E.M., Bello, R., Shang, L. (eds.) RSCTC 2014. LNCS (LNAI), vol. 8536, pp. 347\u2013357. Springer, Heidelberg (2014)"},{"key":"6_CR2","series-title":"Lecture Notes in Computer Science (Lecture Notes in Artificial Intelligence)","doi-asserted-by":"publisher","first-page":"76","DOI":"10.1007\/978-3-642-04125-9_11","volume-title":"Foundations of Intelligent Systems","author":"J Rauch","year":"2009","unstructured":"Rauch, J., \u0160im\u016fnek, M.: Action rules and the GUHA method: preliminary considerations and results. In: Rauch, J., Ra\u015b, Z.W., Berka, P., Elomaa, T. (eds.) ISMIS 2009. LNCS (LNAI), vol. 5722, pp. 76\u201387. Springer, Heidelberg (2009)"},{"key":"6_CR3","doi-asserted-by":"crossref","unstructured":"Paul, R., Hoque, A.S.: Mining irregular association rules based on action and non-action type data. In: Proceedings of the Fifth International Conference on Digital Information Management (ICDIM), pp. 63\u201368 (2010)","DOI":"10.1109\/ICDIM.2010.5664641"},{"key":"6_CR4","doi-asserted-by":"crossref","unstructured":"Qiao, Y., Zhong, K., Wang, H.-A., Li, X.: Developing event-condition-action rules in real time active database. In: Proceedings of the 2007 ACM Symposium on Applied Computing, Seoul, pp. 511\u2013516 (2007)","DOI":"10.1145\/1244002.1244120"},{"issue":"3","key":"6_CR5","doi-asserted-by":"publisher","first-page":"691","DOI":"10.1016\/j.eswa.2005.04.031","volume":"29","author":"Z He","year":"2005","unstructured":"He, Z., Xu, X., Deng, S., Ma, R.: Mining action rules from scratch. Expert Syst. Appl. 29(3), 691\u2013699 (2005). Elsevier","journal-title":"Expert Syst. Appl."},{"key":"6_CR6","series-title":"Lecture Notes in Computer Science (Lecture Notes in Artificial Intelligence)","doi-asserted-by":"publisher","first-page":"587","DOI":"10.1007\/3-540-45372-5_70","volume-title":"Principles of Data Mining and Knowledge Discovery","author":"ZW Ra\u015b","year":"2000","unstructured":"Ra\u015b, Z.W., Wieczorkowska, A.A.: Action-Rules: how to increase profit of a company. In: Zighed, D.A., Komorowski, J., \u017bytkow, J.M. (eds.) PKDD 2000. LNCS (LNAI), vol. 1910, pp. 587\u2013592. Springer, Heidelberg (2000)"},{"key":"6_CR7","first-page":"46","volume":"18","author":"FF Reichheld","year":"2003","unstructured":"Reichheld, F.F.: The one number you need to grow. Harvard Bus. Rev. 18, 46\u201354 (2003)","journal-title":"Harvard Bus. Rev."},{"key":"6_CR8","unstructured":"SATMETRIX, NET Promoter (2014). \n                      http:\/\/www.satmetrix.com\/net-promoter\/"},{"key":"6_CR9","unstructured":"SATMETRIX: Improving your net promoter scores through strategic account management, White paper (2012)"},{"key":"6_CR10","doi-asserted-by":"crossref","unstructured":"Tzacheva, A., Ras, Z.W.: Association action rules and action paths triggered by meta-actions. In: Proceedings of 2010 IEEE Conference on Granular Computing, Silicon Valley, CA, pp. 772\u2013776. IEEE Computer Society (2010)","DOI":"10.1109\/GrC.2010.64"}],"container-title":["Lecture Notes in Computer Science","Pattern Recognition and Machine Intelligence"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-19941-2_6","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,6,9]],"date-time":"2019-06-09T20:03:08Z","timestamp":1560110588000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-19941-2_6"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015]]},"ISBN":["9783319199405","9783319199412"],"references-count":10,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-19941-2_6","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2015]]},"assertion":[{"value":"23 June 2015","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}