{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,28]],"date-time":"2025-08-28T12:32:38Z","timestamp":1756384358252,"version":"3.40.3"},"publisher-location":"Cham","reference-count":5,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319208978"},{"type":"electronic","value":"9783319208985"}],"license":[{"start":{"date-parts":[[2015,1,1]],"date-time":"2015-01-01T00:00:00Z","timestamp":1420070400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015]]},"DOI":"10.1007\/978-3-319-20898-5_7","type":"book-chapter","created":{"date-parts":[[2015,7,20]],"date-time":"2015-07-20T12:49:10Z","timestamp":1437396550000},"page":"66-74","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["A Study Customer Journey Map for User Experience Analysis of Information and Communications Technology Service"],"prefix":"10.1007","author":[{"given":"Jin Ho","family":"Lee","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Min Ji","family":"Kim","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Sung Woo","family":"Kim","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2015,7,21]]},"reference":[{"key":"7_CR1","unstructured":"Dongwoo, O.: Perspective-taking method for user experience research. J. Korean Soc. Design Sci. 25(3) (2012)"},{"key":"7_CR2","unstructured":"Song, J.-W.: Participatory design as a user research method for understanding design problems - focused on a user research case study for a smart home network system. J. Korean Soc. Design Sci. 21(3) (2007)"},{"key":"7_CR3","volume-title":"Human Computer Interaction","author":"J Kim","year":"2012","unstructured":"Kim, J.: Human Computer Interaction. Ahn graphics, Beaumont (2012)"},{"key":"7_CR4","volume-title":"Information Architecture for the World Wide Web","author":"L Rosenfeld","year":"1998","unstructured":"Rosenfeld, L., Morville, P.: Information Architecture for the World Wide Web. O\u2019REILLY, USA (1998)"},{"key":"7_CR5","volume-title":"Information Visualization","author":"R Spence","year":"2001","unstructured":"Spence, R.: Information Visualization. Addison-Wesley, Reading (2001)"}],"container-title":["Lecture Notes in Computer Science","Design, User Experience, and Usability: Users and Interactions"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-20898-5_7","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,3,6]],"date-time":"2020-03-06T16:05:36Z","timestamp":1583510736000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-20898-5_7"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015]]},"ISBN":["9783319208978","9783319208985"],"references-count":5,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-20898-5_7","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2015]]},"assertion":[{"value":"21 July 2015","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}