{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,5,31]],"date-time":"2025-05-31T04:11:08Z","timestamp":1748664668059,"version":"3.41.0"},"publisher-location":"Cham","reference-count":19,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319243658"},{"type":"electronic","value":"9783319243665"}],"license":[{"start":{"date-parts":[[2015,1,1]],"date-time":"2015-01-01T00:00:00Z","timestamp":1420070400000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015]]},"DOI":"10.1007\/978-3-319-24366-5_1","type":"book-chapter","created":{"date-parts":[[2015,9,25]],"date-time":"2015-09-25T07:27:45Z","timestamp":1443166065000},"page":"3-14","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Analysis and Design of IT Service System Based on Service-Dominant Logic"],"prefix":"10.1007","author":[{"given":"Tuomo J.","family":"Lindholm","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Vladimir","family":"Ryabov","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2015,11,29]]},"reference":[{"key":"1_CR1","doi-asserted-by":"publisher","first-page":"151","DOI":"10.1145\/1735223.1735260","volume":"53","author":"H Kim","year":"2010","unstructured":"Kim, H., Lee, J.-N., Han, J.: The role of IT in business ecosystems. Commun. ACM 53, 151\u2013156 (2010)","journal-title":"Commun. ACM"},{"key":"1_CR2","doi-asserted-by":"publisher","first-page":"187","DOI":"10.1057\/jit.2014.2","volume":"29","author":"M-S Pang","year":"2014","unstructured":"Pang, M.-S., Lee, G., DeLone, W.H.: IT resources, organizational capabilities, and value creation in public-sector organizations: a public-value management perspective. J. Inf. Technol. 29, 187\u2013205 (2014)","journal-title":"J. Inf. Technol."},{"key":"1_CR3","unstructured":"Lindholm, T.: IT service management based on service-dominant logic: case Lapland University of Applied Sciences. Master\u2019s thesis, Lapland University of Applied Sciences, Tornio (2015)"},{"key":"1_CR4","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1509\/jmkg.68.1.1.24036","volume":"68","author":"SL Vargo","year":"2004","unstructured":"Vargo, S.L., Lusch, R.F.: Evolving to a new dominant logic for marketing. J. Mark. 68, 1\u201317 (2004)","journal-title":"J. Mark."},{"key":"1_CR5","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1016\/j.jretai.2006.10.002","volume":"83","author":"RF Lusch","year":"2007","unstructured":"Lusch, R.F., Vargo, S.L., O\u2019Brien, M.: Competing through service: insights from service-dominant logic. J. Retail. 83, 5\u201318 (2007)","journal-title":"J. Retail."},{"key":"1_CR6","doi-asserted-by":"crossref","DOI":"10.1017\/CBO9781139043120","volume-title":"Service-Dominant Logic. Premises, Perspectives, Possibilities","author":"RF Lusch","year":"2014","unstructured":"Lusch, R.F., Vargo, S.L.: Service-Dominant Logic. Premises, Perspectives, Possibilities. Cambridge University Press, Cambridge (2014)"},{"volume-title":"Foundations of IT Service Management Based on ITIL V3","year":"2010","key":"1_CR7","unstructured":"Van Bon, J. (ed.): Foundations of IT Service Management Based on ITIL V3. Van Haren, Zaltbommel (2010)"},{"key":"1_CR8","doi-asserted-by":"publisher","first-page":"512","DOI":"10.1016\/j.ijinfomgt.2013.01.004","volume":"33","author":"J Iden","year":"2013","unstructured":"Iden, J., Eikebrokk, T.R.: Implementing IT service management: a systematic literature review. Int. J. Inform. Manag. 33, 512\u2013523 (2013)","journal-title":"Int. J. Inform. Manag."},{"key":"1_CR9","doi-asserted-by":"publisher","first-page":"83","DOI":"10.4018\/ijitsa.2014070105","volume":"7","author":"M Mora","year":"2014","unstructured":"Mora, M., Raisinghani, M., O\u2019Connor, V., Gomez, J.M., Gelman, O.: An extensive review of IT service design in seven international ITSM processes frameworks: part I. Int. J. Inf. Technol. Syst. Approach 7, 83\u2013107 (2014)","journal-title":"Int. J. Inf. Technol. Syst. Approach"},{"key":"1_CR10","doi-asserted-by":"crossref","unstructured":"Brocke, H., Hau, T., Vogedes, A., Schindlholzer, B., Uebernickel, F., Brenner, W.: Design rules for user-oriented IT service descriptions. In: 42nd Hawaii International Conference on System Sciences, pp. 1\u201310. IEEE Computer Society, Washington (2009)","DOI":"10.1109\/HICSS.2009.147"},{"key":"1_CR11","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1108\/09564231111106893","volume":"22","author":"C Gr\u00f6nroos","year":"2011","unstructured":"Gr\u00f6nroos, C., Ravald, A.: Service as business logic: implications for value creation and marketing. J. Serv. Manag. 22, 5\u201322 (2011)","journal-title":"J. Serv. Manag."},{"key":"1_CR12","doi-asserted-by":"publisher","first-page":"367","DOI":"10.1007\/s10257-013-0220-5","volume":"12","author":"MA Akaka","year":"2013","unstructured":"Akaka, M.A., Vargo, S.L.: Technology as an operant resource in service (eco)systems. Inf. Syst. E-Bus. Manag. 12, 367\u2013384 (2013)","journal-title":"Inf. Syst. E-Bus. Manag."},{"key":"1_CR13","first-page":"8","volume":"2","author":"E Gummesson","year":"2010","unstructured":"Gummesson, E., Lusch, R.F., Vargo, S.L.: Transitioning from service management to service-dominant logic: observations and recommendations. Int. J. Qual. Serv. Sci. 2, 8\u201322 (2010)","journal-title":"Int. J. Qual. Serv. Sci."},{"key":"1_CR14","doi-asserted-by":"publisher","first-page":"190","DOI":"10.1287\/serv.2014.0077","volume":"6","author":"H L\u00f6bler","year":"2014","unstructured":"L\u00f6bler, H., Lusch, R.F.: Signs and practices as resources in IT-related service innovation. Serv. Sci. 6, 190\u2013205 (2014)","journal-title":"Serv. Sci."},{"key":"1_CR15","unstructured":"Edman, K.W.: Exploring overlaps and differences in service dominant logic and design thinking. In: 1st Nordic Conference on Service Design and Service Innovation, Oslo, Norway (2009)"},{"key":"1_CR16","unstructured":"Takeyama, M., Kahoru, T., Yoshitaka, S.: Resource oriented service ideation: integrating SD logic with service design techniques. In: Proceedings of the 4th Service Design and Service Innovation Conference, pp. 344\u2013353. Link\u00f6ping University Electronic Press, Lancaster, United Kingdom (2014)"},{"key":"1_CR17","unstructured":"Holmlid, S.: Participative, co-operative, emancipatory: from participatory design to service design. In: 1st Nordic Conference on Service Design and Service Innovation, Oslo, Norway (2009)"},{"key":"1_CR18","doi-asserted-by":"publisher","first-page":"81","DOI":"10.1016\/j.ijhcs.2014.09.003","volume":"74","author":"K Halskov","year":"2015","unstructured":"Halskov, K., Hansen, B.N.: The diversity of participatory design research practice at PDC 2002\u20132012. Int. J. Hum. Comput. St. 74, 81\u201392 (2015)","journal-title":"Int. J. Hum. Comput. St."},{"key":"1_CR19","doi-asserted-by":"publisher","first-page":"93","DOI":"10.1016\/j.ijhcs.2014.09.004","volume":"74","author":"C Frauenberger","year":"2015","unstructured":"Frauenberger, C., Good, J., Fitzpatrick, G., Iversen, O.S.: In pursuit of rigour and accountability in participatory design. Int. J. Hum. Comput. St. 74, 93\u2013106 (2015)","journal-title":"Int. J. Hum. Comput. St."}],"container-title":["Lecture Notes in Business Information Processing","Information Systems: Development, Applications, Education"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-24366-5_1","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,5,30]],"date-time":"2025-05-30T20:14:06Z","timestamp":1748636046000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-24366-5_1"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015]]},"ISBN":["9783319243658","9783319243665"],"references-count":19,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-24366-5_1","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2015]]},"assertion":[{"value":"29 November 2015","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}