{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,25]],"date-time":"2025-03-25T14:26:13Z","timestamp":1742912773814,"version":"3.40.3"},"publisher-location":"Cham","reference-count":15,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319250120"},{"type":"electronic","value":"9783319250137"}],"license":[{"start":{"date-parts":[[2015,1,1]],"date-time":"2015-01-01T00:00:00Z","timestamp":1420070400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015]]},"DOI":"10.1007\/978-3-319-25013-7_29","type":"book-chapter","created":{"date-parts":[[2015,10,7]],"date-time":"2015-10-07T22:36:30Z","timestamp":1444257390000},"page":"366-371","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["The Conceptual Confusion Around \u201ce-service\u201d: Practitioners\u2019 Conceptions"],"prefix":"10.1007","author":[{"given":"Eva","family":"S\u00f6derstr\u00f6m","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jesper","family":"Holgersson","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Beatrice","family":"Alenljung","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Hannes","family":"G\u00f6bel","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Carina","family":"Hallqvist","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2015,11,26]]},"reference":[{"key":"29_CR1","doi-asserted-by":"publisher","first-page":"814","DOI":"10.1016\/j.indmarman.2013.01.006","volume":"42","author":"MS Janita","year":"2013","unstructured":"Janita, M.S., Miranda, F.J.: The antecedents of client loyalty in business-to-business (B2B) electronic marketplaces. Ind. Mark. Manag. 42, 814\u2013823 (2013)","journal-title":"Ind. Mark. Manag."},{"key":"29_CR2","doi-asserted-by":"publisher","first-page":"12","DOI":"10.1016\/j.dss.2015.03.008","volume":"74","author":"J Lu","year":"2015","unstructured":"Lu, J., et al.: Recommender system application developments: a survey. Decis. Support Syst. 74, 12\u201332 (2015)","journal-title":"Decis. Support Syst."},{"key":"29_CR3","doi-asserted-by":"publisher","first-page":"346","DOI":"10.1016\/j.ijinfomgt.2015.02.002","volume":"35","author":"R Fakhoury","year":"2015","unstructured":"Fakhoury, R., Aubert, B.: Citizenship, trust, and behavioural intentions to use public e-services: the case of Lebanon. Int. J. Inf. Manag. 35, 346\u2013351 (2015)","journal-title":"Int. J. Inf. Manag."},{"issue":"6","key":"29_CR4","first-page":"879","volume":"16","author":"J Rowley","year":"2006","unstructured":"Rowley, J.: An analysis of the e-service literature: towards a research agenda. Internet Res. Electron. Netw. Appl. Policy 16(6), 879\u2013897 (2006)","journal-title":"Internet Res. Electron. Netw. Appl. Policy"},{"issue":"3","key":"29_CR5","doi-asserted-by":"crossref","first-page":"85","DOI":"10.1080\/10864415.2001.11044216","volume":"5","author":"RT Rust","year":"2001","unstructured":"Rust, R.T., Lemon, K.N.: E-service and the consumer. Int. J. Electron. Commer. 5(3), 85\u2013101 (2001)","journal-title":"Int. J. Electron. Commer."},{"key":"29_CR6","doi-asserted-by":"publisher","first-page":"298","DOI":"10.1108\/09555340810886585","volume":"20","author":"C Gr\u00f6nroos","year":"2008","unstructured":"Gr\u00f6nroos, C.: Service logic revisited: who creates value? And who co-creates? Eur. Bus. Rev. 20, 298\u2013314 (2008)","journal-title":"Eur. Bus. Rev."},{"issue":"7","key":"29_CR7","doi-asserted-by":"publisher","first-page":"560","DOI":"10.1108\/08876040410561884","volume":"18","author":"R Javalgi","year":"2004","unstructured":"Javalgi, R., Martin, C., Todd, P.: The export of e-services in the age of technology transformation: challenges and implications for international service providers. J. Serv. Mark. 18(7), 560\u2013573 (2004)","journal-title":"J. Serv. Mark."},{"issue":"2","key":"29_CR8","doi-asserted-by":"publisher","first-page":"184","DOI":"10.1108\/09564230110387542","volume":"12","author":"K Ruyter de","year":"2001","unstructured":"de Ruyter, K., Wetzels, M., Kleijnen, M.: Customer adoption of e-service: an experimental study. Int. J. Serv. Ind. Manag. 12(2), 184\u2013207 (2001)","journal-title":"Int. J. Serv. Ind. Manag."},{"issue":"3","key":"29_CR9","doi-asserted-by":"publisher","first-page":"477","DOI":"10.1016\/j.giq.2009.02.007","volume":"26","author":"L Velsen van","year":"2009","unstructured":"van Velsen, L., et al.: Requirements engineering for e-Government services: a citizen-centric approach and case study. Gov. Inf. Q. 26(3), 477\u2013486 (2009)","journal-title":"Gov. Inf. Q."},{"key":"29_CR10","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1509\/jmkg.68.1.1.24036","volume":"68","author":"SL Vargo","year":"2004","unstructured":"Vargo, S.L., Lusch, R.F.: Evolving to a new dominant logic for marketing. J. Mark. 68, 1\u201317 (2004)","journal-title":"J. Mark."},{"issue":"1","key":"29_CR11","doi-asserted-by":"crossref","first-page":"135","DOI":"10.25300\/MISQ\/2015\/39:1.03","volume":"39","author":"M Barret","year":"2015","unstructured":"Barret, M., Davidson, E., Prabhu, J., Vargo, S.L.: Service innovation in the digital age: key contribution and future directions. MIS Q. 39(1), 135\u2013154 (2015)","journal-title":"MIS Q."},{"key":"29_CR12","volume-title":"ITIL Service Strategy","author":"D Cannon","year":"2011","unstructured":"Cannon, D.: ITIL Service Strategy. The Stationary Office, Norwich (2011)"},{"issue":"1","key":"29_CR13","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1016\/j.jsis.2012.10.001","volume":"22","author":"R Jia","year":"2013","unstructured":"Jia, R., Reich, B.H.: IT service climate, antecedents and IT service quality outcomes: some initial evidence. J. Strateg. Inf. Syst. 22(1), 51\u201369 (2013)","journal-title":"J. Strateg. Inf. Syst."},{"key":"29_CR14","first-page":"532","volume-title":"Qualitative Evaluation and Research Methods","author":"MQ Patton","year":"1990","unstructured":"Patton, M.Q.: Qualitative Evaluation and Research Methods, 2nd edn, p. 532. Sage, Newbury Park (1990)","edition":"2"},{"key":"29_CR15","unstructured":"SKL, Strategy for the e-society (in Swedish), S.A.o.L.A.a. Regions, Editor (2011)"}],"container-title":["Lecture Notes in Computer Science","Open and Big Data Management and Innovation"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-25013-7_29","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,10,7]],"date-time":"2019-10-07T20:03:58Z","timestamp":1570478638000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-25013-7_29"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015]]},"ISBN":["9783319250120","9783319250137"],"references-count":15,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-25013-7_29","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2015]]},"assertion":[{"value":"26 November 2015","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}