{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,27]],"date-time":"2026-03-27T17:06:19Z","timestamp":1774631179176,"version":"3.50.1"},"publisher-location":"Cham","reference-count":19,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783319255231","type":"print"},{"value":"9783319255248","type":"electronic"}],"license":[{"start":{"date-parts":[[2015,1,1]],"date-time":"2015-01-01T00:00:00Z","timestamp":1420070400000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015]]},"DOI":"10.1007\/978-3-319-25524-8_48","type":"book-chapter","created":{"date-parts":[[2015,10,21]],"date-time":"2015-10-21T18:57:56Z","timestamp":1445453876000},"page":"650-659","source":"Crossref","is-referenced-by-count":6,"title":["Integrating Conversation Trees and Cognitive Models Within an ECA for Aggression De-escalation Training"],"prefix":"10.1007","author":[{"given":"Tibor","family":"Bosse","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Simon","family":"Provoost","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2015,11,28]]},"reference":[{"key":"48_CR1","volume-title":"Agressie en geweld tegen werknemers met een publieke taak (in Dutch)","author":"M Abraham","year":"2011","unstructured":"Abraham, M., Flight, S., Roorda, W.: Agressie en geweld tegen werknemers met een publieke taak (in Dutch). DSP, Amsterdam (2011)"},{"key":"48_CR2","unstructured":"Anderson, L.N., Clarke, J.T.: De-escalating verbal aggression in primary care settings. Nurse Pract. 21(10), 95, 98, 101\u2013102 (1996)"},{"issue":"7","key":"48_CR3","doi-asserted-by":"publisher","first-page":"122","DOI":"10.1145\/176789.176803","volume":"37","author":"J Bates","year":"1994","unstructured":"Bates, J.: The role of emotions in believable agents. Communications of the ACM 37(7), 122\u2013125 (1994)","journal-title":"Communications of the ACM"},{"issue":"13","key":"48_CR4","doi-asserted-by":"publisher","first-page":"810","DOI":"10.12968\/bjon.2007.16.13.24248","volume":"16","author":"G Bonner","year":"2007","unstructured":"Bonner, G., McLaughlin, S.: The psychological impact of aggression on nursing staff. Br. J. Nurs. 16(13), 810\u2013814 (2007)","journal-title":"Br. J. Nurs."},{"key":"48_CR5","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"crossref","first-page":"375","DOI":"10.1007\/978-3-319-07485-6_37","volume-title":"Learning and Collaboration Technologies","author":"Tibor Bosse","year":"2014","unstructured":"Bosse, Tibor, Provoost, Simon: Towards aggression de-escalation training with virtual agents: a computational model. In: Zaphiris, Panayiotis, Ioannou, Andri (eds.) LCT. LNCS, vol. 8524, pp. 375\u2013387. Springer, Heidelberg (2014)"},{"key":"48_CR6","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"60","DOI":"10.1007\/978-3-319-21996-7_6","volume-title":"Intelligent Virtual Agents","author":"Tibor Bosse","year":"2015","unstructured":"Bosse, Tibor, Provoost, Simon: On conversational agents with mental states. In: Brinkman, Willem-Paul, Broekens, Joost, Heylen, Dirk (eds.) IVA 2015. LNCS, vol. 9238, pp. 60\u201364. Springer, Heidelberg (2015)"},{"key":"48_CR7","doi-asserted-by":"crossref","DOI":"10.7551\/mitpress\/2697.001.0001","volume-title":"Embodied Conversational Agents","author":"J Cassell","year":"2000","unstructured":"Cassell, J., Sullivan, J., Prevost, S., Churchill, E.: Embodied Conversational Agents. MIT Press, Cambridge (2000)"},{"key":"48_CR8","unstructured":"De Angeli, A., Lynch, P., Johnson, G.: Personifying the e-market: a framework for social agents. In: Hirose, M. (ed.) Proc. of Interact 2001, pp. 198\u2013205. IOS Press (2001)"},{"issue":"10","key":"48_CR9","doi-asserted-by":"publisher","first-page":"1219","DOI":"10.1016\/j.artint.2008.02.002","volume":"172","author":"K Deemter van","year":"2008","unstructured":"van Deemter, K., Krenn, B., Piwek, P., Klesen, M., Schroeder, M., Baumann, S.: Fully generated scripted dialogue for embodied agents. Artificial Intelligence 172(10), 1219\u20131244 (2008)","journal-title":"Artificial Intelligence"},{"key":"48_CR10","series-title":"Lecture Notes in Computer Science (Lecture Notes in Artificial Intelligence)","doi-asserted-by":"publisher","first-page":"48","DOI":"10.1007\/978-3-540-39396-2_9","volume-title":"Intelligent Virtual Agents","author":"Patrick Gebhard","year":"2003","unstructured":"Gebhard, Patrick, Kipp, Michael, Klesen, Martin, Rist, Thomas: Adding the emotional dimension to scripting character dialogues. In: Rist, Thomas, Aylett, Ruth S., Ballin, Daniel, Rickel, Jeff (eds.) IVA 2003. LNCS (LNAI), vol. 2792, pp. 48\u201356. Springer, Heidelberg (2003)"},{"key":"48_CR11","unstructured":"Kenny, P., Hartholt, A., Gratch, J., Swartout, W., Traum, D., Marsella, S., Piepol, D.: Building interactive virtual humans for training environments. In: Proc. of 2007 Interservice\/Industry Training, Simulation and Education Conference, Orlando, FL (2007)"},{"issue":"3","key":"48_CR12","first-page":"289","volume":"19","author":"J Kim","year":"2009","unstructured":"Kim, J., Hill, R.W., Durlach, P., Lane, H.C., Forbell, E., Core, C., Marsella, S., Pynadath, D., Hart, J.: BiLAT: A game-based environment for practicing negotiation in a cultural context. International Journal of AI in Education 19(3), 289\u2013308 (2009)","journal-title":"International Journal of AI in Education"},{"key":"48_CR13","series-title":"Lecture Notes in Computer Science (Lecture Notes in Artificial Intelligence)","doi-asserted-by":"publisher","first-page":"243","DOI":"10.1007\/11821830_20","volume-title":"Intelligent Virtual Agents","author":"Jina Lee","year":"2006","unstructured":"Lee, Jina, Marsella, Stacy C.: Nonverbal behavior generator for embodied conversational agents. In: Gratch, Jonathan, Young, Michael, Aylett, Ruth S., Ballin, Daniel, Olivier, Patrick (eds.) IVA 2006. LNCS (LNAI), vol. 4133, pp. 243\u2013255. Springer, Heidelberg (2006)"},{"key":"48_CR14","unstructured":"Mateas, M., Stern, A.: Fa\u00e7ade: an experiment in building a fully-realized interactive drama. In: Game Developers Conference (GDC 2003), San Jose, CA, USA (2003)"},{"issue":"8","key":"48_CR15","doi-asserted-by":"publisher","first-page":"1469","DOI":"10.1016\/j.paid.2006.06.004","volume":"41","author":"JD Miller","year":"2006","unstructured":"Miller, J.D., Lyna, D.R.: Reactive and proactive aggression: Similarities and differences. Personality and Individual Differences 41(8), 1469\u20131480 (2006)","journal-title":"Personality and Individual Differences"},{"key":"48_CR16","unstructured":"Muller, T.J., Heuvelink, A., van den Bosch, K., Swartjes, I.: Glengarry glen ross: using BDI for sales game dialogues. In: The Eighth Annual AAAI Conference on Artificial Intelligence and Interactive Digital Entertainment (2012)"},{"issue":"4","key":"48_CR17","doi-asserted-by":"publisher","first-page":"343","DOI":"10.1023\/A:1020913109256","volume":"5","author":"A Nijholt","year":"2002","unstructured":"Nijholt, A., Heylen, D.: Multimodal Communication in Inhabited Virtual Environments. International Journal of Speech Technology 5(4), 343\u2013354 (2002)","journal-title":"International Journal of Speech Technology"},{"key":"48_CR18","unstructured":"Provoost, S.: A computational model of aggression de-escalation. M.Sc. Thesis, VU University Amsterdam (2014). \n                      http:\/\/hdl.handle.net\/1871\/50480"},{"issue":"5","key":"48_CR19","doi-asserted-by":"publisher","first-page":"395","DOI":"10.1162\/PRES_a_00063","volume":"20","author":"C Smith","year":"2011","unstructured":"Smith, C., et al.: Interaction Strategies for an Affective Conversational Agent. Presence 20(5), 395\u2013411 (2011)","journal-title":"Presence"}],"container-title":["Lecture Notes in Computer Science","PRIMA 2015: Principles and Practice of Multi-Agent Systems"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-25524-8_48","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,5,31]],"date-time":"2019-05-31T04:37:54Z","timestamp":1559277474000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-25524-8_48"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015]]},"ISBN":["9783319255231","9783319255248"],"references-count":19,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-25524-8_48","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2015]]}}}