{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,19]],"date-time":"2026-03-19T11:55:28Z","timestamp":1773921328747,"version":"3.50.1"},"publisher-location":"Cham","reference-count":42,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783319270470","type":"print"},{"value":"9783319270487","type":"electronic"}],"license":[{"start":{"date-parts":[[2015,1,1]],"date-time":"2015-01-01T00:00:00Z","timestamp":1420070400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015]]},"DOI":"10.1007\/978-3-319-27048-7_10","type":"book-chapter","created":{"date-parts":[[2015,12,9]],"date-time":"2015-12-09T06:50:58Z","timestamp":1449643858000},"page":"141-152","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":15,"title":["Contextual Personas as a Method for Understanding Digital Work Environments"],"prefix":"10.1007","author":[{"given":"\u00c5sa","family":"Cajander","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Marta","family":"Larusdottir","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Elina","family":"Eriksson","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Gerolf","family":"Nauwerck","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2015,12,9]]},"reference":[{"key":"10_CR1","volume-title":"Healthy Work: Stress, Productivity and the Reconstruction of Working Life","author":"R Karasek","year":"1992","unstructured":"Karasek, R., Theorell, T.: Healthy Work: Stress, Productivity and the Reconstruction of Working Life. Basic Books, New York (1992)"},{"key":"10_CR2","unstructured":"Cajander, \u00c5.: Usability\u2013who cares? the introduction of user-centred systems design in organisations (2010)"},{"issue":"6","key":"10_CR3","doi-asserted-by":"publisher","first-page":"375","DOI":"10.1080\/01449290310001624356","volume":"22","author":"B Sandblad","year":"2003","unstructured":"Sandblad, B., Gulliksen, J., \u00c5borg, C., Boivie, I., Persson, J., G\u00f6ransson, B., et al.: Work environment and computer systems development. Behav. Inf. Technol. 22(6), 375\u2013387 (2003)","journal-title":"Behav. Inf. Technol."},{"key":"10_CR4","unstructured":"\u00c5borg, C.: How does IT feel@ work? And how to make IT better: Computer use, stress and health in office work (2002)"},{"issue":"3","key":"10_CR5","doi-asserted-by":"publisher","first-page":"453","DOI":"10.1016\/S0953-5438(02)00060-7","volume":"15","author":"C \u00c5borg","year":"2003","unstructured":"\u00c5borg, C., Sandblad, B., Gulliksen, J., Lif, M.: Integrating work environment considerations into usability evaluation methods\u2014the ADA approach. Interact. Comput. 15(3), 453\u2013471 (2003)","journal-title":"Interact. Comput."},{"issue":"3","key":"10_CR6","doi-asserted-by":"publisher","first-page":"201","DOI":"10.1016\/0169-8141(94)00093-I","volume":"16","author":"U Bergqvist","year":"1995","unstructured":"Bergqvist, U.: Visual display terminal work\u2014a perspective on long-term changes and discomforts. Int. J. Ind. Ergon. 16(3), 201\u2013209 (1995)","journal-title":"Int. J. Ind. Ergon."},{"key":"10_CR7","unstructured":"Punnett, L., Bergqvist, U.: Visual display unit work and upper extremity musculoskeletal disorders Ergonomic expert committee document\/National institute for working life (Solna), Solna, p. 16 (1997)"},{"key":"10_CR8","unstructured":"Marklund, S., Arbetsmilj\u00f6verket, S.: Worklife and health in Sweden 2000. Arbetslivsinstitutet (2001)"},{"issue":"3","key":"10_CR9","doi-asserted-by":"publisher","first-page":"459","DOI":"10.2190\/N6KQ-HWA0-H7CJ-KUPQ","volume":"19","author":"G Aronsson","year":"1989","unstructured":"Aronsson, G.: Dimensions of control as related to work organization, stress, and health. Int. J. Health Serv. 19(3), 459\u2013468 (1989)","journal-title":"Int. J. Health Serv."},{"key":"10_CR10","unstructured":"Tornqvist, E.W., Eriksson, N., Bergqvist, U.: Risks factors at computer and office workplaces. In: Worklife and Health in Sweden 2000, p. 189 (2000)"},{"key":"10_CR11","unstructured":"Danielsson, C.B.: The Office\u2013an explorative study. Architectural design\u2019s impact on health, job satisfaction and well-being. (Doctoral thesis), KTH Royal Institute of Technology, Stockholm (2010). http:\/\/urn.kb.se\/resolve?urn:nbn:se:kth:diva-24429"},{"issue":"2","key":"10_CR12","doi-asserted-by":"publisher","first-page":"122","DOI":"10.1108\/14630011111136830","volume":"13","author":"R Appel-Meulenbroek","year":"2011","unstructured":"Appel-Meulenbroek, R., Groenen, P., Janssen, I.: An end-user\u2019s perspective on activity-based office concepts. J. Corp. Real Estate 13(2), 122\u2013135 (2011). doi: 10.1108\/14630011111136830","journal-title":"J. Corp. Real Estate"},{"issue":"4","key":"10_CR13","doi-asserted-by":"crossref","first-page":"303","DOI":"10.69554\/LHXI3919","volume":"1","author":"R Koetsveld van","year":"2011","unstructured":"van Koetsveld, R., Kamperman, L.: How flexible workplace strategies can be made successful at the operational level. J. Corp. Real Estate 1(4), 303\u2013319 (2011)","journal-title":"J. Corp. Real Estate"},{"key":"10_CR14","unstructured":"Gates, B.: The New World of Work. Accessed 17 October 2014 (2005). https:\/\/www.microsoft.com\/mscorp\/execmail\/2005\/05-19newworldofwork.mspx"},{"issue":"3","key":"10_CR15","doi-asserted-by":"publisher","first-page":"171","DOI":"10.1108\/14630011211285834","volume":"14","author":"L Too","year":"2012","unstructured":"Too, L., Harvey, M.: \u201cTOXIC\u201d workplaces: the negative interface between the physical and social environments. J. Corp. Real Estate 14(3), 171\u2013181 (2012). doi: 10.1108\/14630011211285834","journal-title":"J. Corp. Real Estate"},{"issue":"3","key":"10_CR16","doi-asserted-by":"publisher","first-page":"351","DOI":"10.1177\/0163443713517730","volume":"36","author":"J Humphry","year":"2014","unstructured":"Humphry, J.: Visualising the future of work: myth, media and mobilities. Media Cult. Soc. 36(3), 351\u2013366 (2014). doi: 10.1177\/0163443713517730","journal-title":"Media Cult. Soc."},{"issue":"4","key":"10_CR17","doi-asserted-by":"publisher","first-page":"262","DOI":"10.1108\/14725960610702947","volume":"4","author":"K Alexander","year":"2006","unstructured":"Alexander, K.: The application of usability concepts in the built environment. J. Facil. Manag. 4(4), 262\u2013270 (2006). doi: 10.1108\/14725960610702947","journal-title":"J. Facil. Manag."},{"issue":"2","key":"10_CR18","doi-asserted-by":"publisher","first-page":"143","DOI":"10.1108\/14725961011041189","volume":"8","author":"H Rasila","year":"2010","unstructured":"Rasila, H., Rothe, P., Kerosuo, H.: Dimensions of usability assessment in built environments. J. Facil. Manag. 8(2), 143\u2013153 (2010). doi: 10.1108\/14725961011041189","journal-title":"J. Facil. Manag."},{"key":"10_CR19","doi-asserted-by":"publisher","DOI":"10.4324\/9780203223109","volume-title":"New Environments for Working: The Re-Design of Offices and Environmental Systems for New Ways of Working","author":"A Laing","year":"1998","unstructured":"Laing, A., Duffy, F., Jaunzens, D.: New Environments for Working: The Re-Design of Offices and Environmental Systems for New Ways of Working. Construction Research Communications Ltd., Watford (1998)"},{"key":"10_CR20","unstructured":"Grudin, J., Pruitt, J.: Personas, participatory design and product development: an infrastructure for engagement. In: Paper presented at the PDC 2002 (2002)"},{"key":"10_CR21","unstructured":"Gu\u00f0j\u00f3nsd\u00f3ttir, R.: Personas and Scenarios in Use (Doctoral thesis Trita-CSC-A), KTH, Sweden (2010)"},{"key":"10_CR22","volume-title":"The Inmates are Running the Asylum","author":"A Cooper","year":"2004","unstructured":"Cooper, A.: The Inmates are Running the Asylum. SAMS publishing, Indianapolis (2004)"},{"key":"10_CR23","doi-asserted-by":"crossref","unstructured":"Pruitt, J., Grudin, J.: Personas: practice and theory. In: Paper presented at the Designing for User Experiences (2003)","DOI":"10.1145\/997078.997089"},{"key":"10_CR24","doi-asserted-by":"crossref","unstructured":"Faily, S., Fl\u00e9chais, I.: The secret lives of assumptions: developing and refining assumption personas for secure system design. In: Paper presented at the Human-Centred Software Engineering (2010)","DOI":"10.1007\/978-3-642-16488-0_9"},{"key":"10_CR25","doi-asserted-by":"crossref","unstructured":"Sinha, R.: Persona development for information-rich domains. In: Paper presented at the CHI 2003 Extended Abstracts on Human Factors in Computing Systems (2003)","DOI":"10.1145\/765891.766017"},{"issue":"1","key":"10_CR26","doi-asserted-by":"publisher","first-page":"12","DOI":"10.1080\/17493460802276836","volume":"2","author":"IR Floyd","year":"2008","unstructured":"Floyd, I.R., Jones, M.C., Twidale, M.B.: Resolving incommensurable debates: a preliminary identification of persona kinds, attributes, and characteristics. Artifact 2(1), 12\u201326 (2008)","journal-title":"Artifact"},{"key":"10_CR27","doi-asserted-by":"crossref","unstructured":"Matthews, T., Whittaker, S., Moran, T., Yuen, S.: Collaboration personas: a new approach to designing workplace collaboration tools. In: Paper presented at the CHI 2011 (2011)","DOI":"10.1145\/1978942.1979272"},{"issue":"1","key":"10_CR28","doi-asserted-by":"publisher","first-page":"72","DOI":"10.1145\/1330526.1330550","volume":"15","author":"S Portigal","year":"2008","unstructured":"Portigal, S.: Persona non grata. Interactions 15(1), 72\u201373 (2008)","journal-title":"Interactions"},{"key":"10_CR29","doi-asserted-by":"crossref","unstructured":"Chapman, C.N., Milham, R.P.: The personas\u2019 new clothes: methodological and practical arguments against a popular method. In: Paper presented at the Human Factors and Ergonomics Society Annual Meeting (2006)","DOI":"10.1037\/e577592012-003"},{"issue":"1","key":"10_CR30","doi-asserted-by":"publisher","first-page":"30","DOI":"10.1016\/j.destud.2010.06.002","volume":"32","author":"P Turner","year":"2011","unstructured":"Turner, P., Turner, S.: Is stereotyping inevitable when designing with personas? Des. Stud. 32(1), 30\u201344 (2011)","journal-title":"Des. Stud."},{"key":"10_CR31","doi-asserted-by":"crossref","unstructured":"Blomquist, \u00c5., Arvola, M.: Personas in action: ethnography in an interaction design team. In: Paper presented at the NordiCHI 2002 (2002)","DOI":"10.1145\/572020.572044"},{"key":"10_CR32","doi-asserted-by":"crossref","unstructured":"R\u00f6nkk\u00f6, K., Hellman, M., Kilander, B., Dittrich, Y.: Personas is not applicable: local remedies interpreted in a wider context. In: Paper presented at the Participatory Design Conference (2004)","DOI":"10.1145\/1011870.1011884"},{"key":"10_CR33","doi-asserted-by":"crossref","unstructured":"Friess, E.: Personas and decision making in the design process: an ethnographic case study. In: Paper Presented at the CHI 2012, Austin, Texas, USA (2012)","DOI":"10.1145\/2207676.2208572"},{"key":"10_CR34","doi-asserted-by":"crossref","unstructured":"Markensten, E., Artman, H.: Procuring a usable system using unemployed personas. In: Paper presented at the Third Nordic Conference on Human-Computer Interaction, Tampere, Finland (2004)","DOI":"10.1145\/1028014.1028017"},{"key":"10_CR35","unstructured":"Cajander, \u00c5., Nauwerck, G., Lind, T.: Things take time: establishing usability work in a university context. EUNIS J. High. Educ. IT 2(1) (2015)"},{"key":"10_CR36","unstructured":"Heron, J., Reason, P.: The practice of co-operative inquiry: research \u2018with\u2019 rather than \u2018on\u2019 people. In: Handbook of Action Research, pp. 144\u2013154 (2006)"},{"issue":"1","key":"10_CR37","doi-asserted-by":"publisher","first-page":"46","DOI":"10.1108\/09593840110384771","volume":"14","author":"J McKay","year":"2001","unstructured":"McKay, J., Marshall, P., McKay, J., Marshall, P.: The dual imperatives of action research. Inf. Technol. People 14(1), 46\u201359 (2001)","journal-title":"Inf. Technol. People"},{"key":"10_CR38","volume-title":"Rapid Contextual Design: A How-to Guide to Key Techniques For User-Centered Design","author":"K Holtzblatt","year":"2004","unstructured":"Holtzblatt, K., Wendell, J.B., Wood, S.: Rapid Contextual Design: A How-to Guide to Key Techniques For User-Centered Design. Elsevier, San Francisco (2004)"},{"issue":"8","key":"10_CR39","doi-asserted-by":"publisher","first-page":"1483","DOI":"10.1016\/S0277-9536(03)00351-4","volume":"58","author":"J Siegrist","year":"2004","unstructured":"Siegrist, J., Starke, D., Chandola, T., Godin, I., Marmot, M., Niedhammer, I., et al.: The measurement of effort\u2013reward imbalance at work: European comparisons. Soc. Sci. Med. 58(8), 1483\u20131499 (2004)","journal-title":"Soc. Sci. Med."},{"key":"10_CR40","unstructured":"Eriksson, E.: Situated Reflexive Change : User-Centred Design in(to) Practice (Doctoral thesis), KTH Royal Institute of Technology, Stockholm (2013). http:\/\/urn.kb.se\/resolve?urn=urn:nbn:se:kth:diva-116403"},{"key":"10_CR41","volume-title":"User and Task Analysis for Interface Design","author":"JT Hackos","year":"1998","unstructured":"Hackos, J.T., Redish, J.: User and Task Analysis for Interface Design. Wiley, New York (1998)"},{"issue":"11","key":"10_CR42","doi-asserted-by":"publisher","first-page":"1118","DOI":"10.1080\/0144929X.2013.857430","volume":"33","author":"MK Larusdottir","year":"2014","unstructured":"Larusdottir, M.K., Cajander, A., Gulliksen, J.: Informal feedback rather than performance measurements \u2013 user centred evaluation in scrum projects. Behav. Inf. Technol. 33(11), 1118\u20131135 (2014). doi: 10.1080\/0144929X.2013.857430","journal-title":"Behav. Inf. Technol."}],"container-title":["IFIP Advances in Information and Communication Technology","Human Work Interaction Design. Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-27048-7_10","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,5,31]],"date-time":"2025-05-31T18:15:54Z","timestamp":1748715354000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-27048-7_10"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015]]},"ISBN":["9783319270470","9783319270487"],"references-count":42,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-27048-7_10","relation":{},"ISSN":["1868-4238","1868-422X"],"issn-type":[{"value":"1868-4238","type":"print"},{"value":"1868-422X","type":"electronic"}],"subject":[],"published":{"date-parts":[[2015]]},"assertion":[{"value":"9 December 2015","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}