{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,9]],"date-time":"2024-09-09T01:42:30Z","timestamp":1725846150454},"publisher-location":"Cham","reference-count":35,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319272351"},{"type":"electronic","value":"9783319272375"}],"license":[{"start":{"date-parts":[[2015,1,1]],"date-time":"2015-01-01T00:00:00Z","timestamp":1420070400000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015]]},"DOI":"10.1007\/978-3-319-27237-5_8","type":"book-chapter","created":{"date-parts":[[2015,12,30]],"date-time":"2015-12-30T20:16:28Z","timestamp":1451506588000},"page":"151-166","source":"Crossref","is-referenced-by-count":5,"title":["Webcare in Public Services: Deliver Better with Less?"],"prefix":"10.1007","author":[{"given":"Arthur","family":"Edwards","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Dennis","family":"de Kool","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2016,1,1]]},"reference":[{"key":"8_CR1","doi-asserted-by":"crossref","first-page":"65","DOI":"10.3233\/IP-2005-0068","volume":"10","author":"F Bannister","year":"2005","unstructured":"Bannister, F. (2005). The panoptic state: Privacy, surveillance and the balance of risk. Information Polity, 10, 65\u201378.","journal-title":"Information Polity"},{"key":"8_CR2","unstructured":"Beer, D., & Burrows, R. (2007). Sociology and, of and in Web 2.0: Some initial considerations. Retrieved from \n                  http:\/\/www.socresonline.org.uk\/12\/5\/17.html"},{"key":"8_CR3","doi-asserted-by":"publisher","first-page":"1003","DOI":"10.1080\/14719037.2011.589615","volume":"13","author":"VJJM Bekkers","year":"2011","unstructured":"Bekkers, V. J. J. M., Edwards, A. R., Moody, R., & Beunders, H. (2011). Caught by surprise? Micro-mobilization, new media and the management of strategic surprises. Public Management Review, 13, 1003\u20131021.","journal-title":"Public Management Review"},{"key":"8_CR4","doi-asserted-by":"publisher","first-page":"335","DOI":"10.1016\/j.giq.2013.05.024","volume":"30","author":"V Bekkers","year":"2013","unstructured":"Bekkers, V., Edwards, A., & de Kool, D. (2013). Social media monitoring: Responsive governance in the shadow of surveillance. Government Information Quarterly, 30, 335\u2013342.","journal-title":"Government Information Quarterly"},{"key":"8_CR5","unstructured":"Carr, N. (2005). The amorality of Web 2.0, Nicolas Carr\u2019s blog. Retrieved from \n                  http:\/\/www.roughtype.com\/archives\/2005\/10\/the_amorality_o.php"},{"key":"8_CR6","first-page":"9","volume":"5","author":"A Chadwick","year":"2009","unstructured":"Chadwick, A. (2009). Web 2.0. New challenges for the study of e-democracy in an era of informational exuberance. I\/S: A Journal of Law and Policy for the Information Society, 5, 9\u201341.","journal-title":"I\/S: A Journal of Law and Policy for the Information Society"},{"key":"8_CR7","doi-asserted-by":"crossref","first-page":"1","DOI":"10.3233\/IP-2010-0205","volume":"15","author":"SA Chun","year":"2010","unstructured":"Chun, S. A., Shulman, S., Sandoval, R., & Hovy, E. (2010). Government 2.0. Making connections between citizens, data and government. Information Polity, 15, 1\u20139.","journal-title":"Information Polity"},{"key":"8_CR8","doi-asserted-by":"publisher","first-page":"319","DOI":"10.1016\/j.giq.2013.10.003","volume":"30","author":"JI Criado","year":"2013","unstructured":"Criado, J. I., Sandoval-Almazan, R., & Gil-Garcia, J. R. (2013). Government innovation through social media. Government Information Quarterly, 30, 319\u2013326.","journal-title":"Government Information Quarterly"},{"key":"8_CR9","volume-title":"Complete web monitoring","author":"A Croll","year":"2009","unstructured":"Croll, A., & Power, S. (2009). Complete web monitoring. Sebastopol: O\u2019Reilly."},{"key":"8_CR10","unstructured":"de Koster, W. (2010). \u2018Nowhere I could talk like that\u2019: Togetherness and identity on online forums. PhD dissertation, Erasmus University, Rotterdam."},{"key":"8_CR11","volume-title":"Government 2.0: Using technology to improve education, cut red tape, reduce gridlock, and enhance democracy","author":"WD Eggers","year":"2007","unstructured":"Eggers, W. D. (2007). Government 2.0: Using technology to improve education, cut red tape, reduce gridlock, and enhance democracy. Lanham, MD: Rowman & Littlefield."},{"key":"8_CR12","unstructured":"Fensel, D., Leiter, B. & Stavrakantonakis, I. (2012). Social media monitoring. Innsbruck: Semantic Technology Institute. Retrieved from \n                  http:\/\/oc.sti2.at\/sites\/default\/files\/SMM%20Handouts.pdf"},{"key":"8_CR13","doi-asserted-by":"publisher","first-page":"606","DOI":"10.1177\/0894439314524701","volume":"32","author":"GF Khan","year":"2014","unstructured":"Khan, G. F., Swar, B., & Lee, S. K. (2014). Social media risks and benefits: A public sector perspective. Social Science Computer Review, 32, 606\u2013627.","journal-title":"Social Science Computer Review"},{"key":"8_CR14","doi-asserted-by":"publisher","first-page":"119","DOI":"10.1080\/713856145","volume":"12","author":"SA King","year":"1996","unstructured":"King, S. A. (1996). Researching internet communities: Proposed ethical guidelines for the reporting of results. The Information Society: An International Journal, 12, 119\u2013127.","journal-title":"The Information Society: An International Journal"},{"key":"8_CR15","doi-asserted-by":"publisher","first-page":"446","DOI":"10.1016\/j.giq.2012.06.003","volume":"29","author":"D Linders","year":"2012","unstructured":"Linders, D. (2012). From e-government to we-government: Defining a typology for citizen coproduction in the age of social media. Government Information Quarterly, 29, 446\u2013454.","journal-title":"Government Information Quarterly"},{"key":"8_CR16","volume-title":"Twitter Analyse Belastingdienst","author":"Media Intelligence","year":"2012","unstructured":"Intelligence, Media. (2012). Twitter Analyse Belastingdienst. Leiden: Media Intelligence."},{"key":"8_CR17","doi-asserted-by":"publisher","first-page":"327","DOI":"10.1016\/j.giq.2013.05.015","volume":"30","author":"I Mergel","year":"2013","unstructured":"Mergel, I. (2013). A framework for interpreting social media interactions in the public sector. Government Information Quarterly, 30, 327\u2013334.","journal-title":"Government Information Quarterly"},{"key":"8_CR18","unstructured":"Meijer, A. J., Grimmelikhuijsen, S. G., Bos, A., & Fictorie, D. (2011). Burgernet via Twitter: onderzoek naar de waarde van dit nieuwe medium. Utrecht: USBO, Universiteit van Utrecht. Retrieved from \n                  http:\/\/socialmediadna.nl\/burgernet-via-twitter\/"},{"key":"8_CR19","volume-title":"Politie & sociale media","author":"AJ Meijer","year":"2013","unstructured":"Meijer, A. J., et al. (2013). Politie & sociale media. Utrecht, Rotterdam: Universiteit Utrecht, Center for Public Innovation."},{"key":"8_CR20","doi-asserted-by":"publisher","unstructured":"Meijer, A. J., & Torenvlied R. (2014). Social media and the new organization of government communications: An empirical analysis of twitter usage by the Dutch police. American Review of Public Administration, 1\u201319. doi:\n                  10.1177\/0275074014551381","DOI":"10.1177\/0275074014551381"},{"key":"8_CR21","unstructured":"Mickoleit, A. (2014). Social media use by governments: A policy primer to discuss trends, identify policy opportunities and guide decision makers. OECD Working Papers on Public Governance, No. 26. Paris: OECD Publishing"},{"key":"8_CR22","doi-asserted-by":"publisher","first-page":"285","DOI":"10.1111\/j.1540-6210.2011.02505.x","volume":"72","author":"S Mizrahi","year":"2011","unstructured":"Mizrahi, S. (2011). Self-provision of public services: Its evolution and impact. Public Administration Review, 72, 285\u2013291.","journal-title":"Public Administration Review"},{"key":"8_CR23","volume-title":"Managing with power: Politics and influence in organizations","author":"J Pfeffer","year":"1992","unstructured":"Pfeffer, J. (1992). Managing with power: Politics and influence in organizations. Boston, MA: Harvard Business School Press."},{"key":"8_CR24","doi-asserted-by":"crossref","DOI":"10.26530\/OAPEN_401759","volume-title":"iGovernment","author":"C Prins","year":"2011","unstructured":"Prins, C., Broeder, D., Griffioen, H., Keizer, H. G., & Keymolen, E. (2011). iGovernment. Amsterdam: Amsterdam University Press."},{"key":"8_CR25","volume-title":"Paradox of choices: Why more is less","author":"B Schwartz","year":"2004","unstructured":"Schwartz, B. (2004). Paradox of choices: Why more is less. New York: Reed."},{"key":"8_CR26","volume-title":"Social media monitoring f\u00fcr Unternehmen","author":"E Sen","year":"2011","unstructured":"Sen, E. (2011). Social media monitoring f\u00fcr Unternehmen. Cologne: Social Media Verlag."},{"key":"8_CR27","first-page":"28","volume":"90","author":"C Shirky","year":"2011","unstructured":"Shirky, C. (2011). The political power of social media. Foreign Affairs, 90, 28\u201341.","journal-title":"Foreign Affairs"},{"key":"8_CR28","doi-asserted-by":"crossref","DOI":"10.1057\/9780230625006","volume-title":"Theories of democratic network governance","author":"E S\u00f8rensen","year":"2007","unstructured":"S\u00f8rensen, E., & Torfing, J. (2007). Theories of democratic network governance. Houndsmills, UK: Palgrave MacMillan."},{"key":"8_CR29","volume-title":"Social media monitoring: Erst zuh\u00f6ren, dann mitreden in den Mitmachmedien!","author":"B Steimel","year":"2010","unstructured":"Steimel, B., Halemba, Chr, & Dimitrova, T. (2010). Social media monitoring: Erst zuh\u00f6ren, dann mitreden in den Mitmachmedien!. Meerbusch, Germany: MIND."},{"key":"8_CR30","volume-title":"The wisdom of crowds: Why the many are smarter than the few and how collective wisdom shapes business, economies, societies, and nations","author":"J Surowiecki","year":"2004","unstructured":"Surowiecki, J. (2004). The wisdom of crowds: Why the many are smarter than the few and how collective wisdom shapes business, economies, societies, and nations. New York: Doubleday."},{"key":"8_CR31","doi-asserted-by":"publisher","first-page":"1","DOI":"10.2202\/1547-7355.1601","volume":"6","author":"JN Sutton","year":"2009","unstructured":"Sutton, J. N. (2009). Social media monitoring and the democratic national convention: New tasks and emergent processes. Journal of Homeland Security and Emergency Management, 6, 1\u201320.","journal-title":"Journal of Homeland Security and Emergency Management"},{"key":"8_CR32","doi-asserted-by":"publisher","first-page":"283","DOI":"10.1080\/03050069927838","volume":"35","author":"Chr Teelken","year":"1999","unstructured":"Teelken, Chr. (1999). Market mechanisms in education: School choice in the Netherlands, England and Scotland in a comparative perspective. Comparative Education, 35, 283\u2013302.","journal-title":"Comparative Education"},{"key":"8_CR33","doi-asserted-by":"publisher","first-page":"131","DOI":"10.1016\/j.intmar.2011.07.001","volume":"26","author":"G Noort van","year":"2011","unstructured":"van Noort, G., & Willemsen, L. M. (2011). Online damage control: The effects of proactive versus reactive webcare interventions in consumer-generated and brand-generated platforms. Online first. Journal of Interactive Marketing, 26, 131\u2013140.","journal-title":"Journal of Interactive Marketing"},{"key":"8_CR34","doi-asserted-by":"publisher","first-page":"415","DOI":"10.1017\/S1474746413000158","volume":"12","author":"I Verhoeven","year":"2013","unstructured":"Verhoeven, I., & Tonkens, E. (2013). Talking active citizenship: Framing welfare state reform in England and the Netherlands. Social Policy and Society, 12, 415\u2013426.","journal-title":"Social Policy and Society"},{"key":"8_CR35","volume-title":"Case study research: Design and methods","author":"R Yin","year":"2003","unstructured":"Yin, R. (2003). Case study research: Design and methods (3rd ed.). Thousand Oaks, CA: Sage.","edition":"3"}],"container-title":["Social Media for Government Services"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-27237-5_8","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,6,1]],"date-time":"2019-06-01T03:40:48Z","timestamp":1559360448000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-27237-5_8"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015]]},"ISBN":["9783319272351","9783319272375"],"references-count":35,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-27237-5_8","relation":{},"subject":[],"published":{"date-parts":[[2015]]}}}