{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,9]],"date-time":"2024-09-09T01:42:31Z","timestamp":1725846151471},"publisher-location":"Cham","reference-count":45,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319272351"},{"type":"electronic","value":"9783319272375"}],"license":[{"start":{"date-parts":[[2015,1,1]],"date-time":"2015-01-01T00:00:00Z","timestamp":1420070400000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015]]},"DOI":"10.1007\/978-3-319-27237-5_9","type":"book-chapter","created":{"date-parts":[[2015,12,31]],"date-time":"2015-12-31T01:16:28Z","timestamp":1451524588000},"page":"169-196","source":"Crossref","is-referenced-by-count":0,"title":["Next Step: An Online Community for Delivering Human Services"],"prefix":"10.1007","author":[{"given":"C\u00e9cile","family":"Paris","sequence":"first","affiliation":[]},{"given":"Surya","family":"Nepal","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2016,1,1]]},"reference":[{"key":"9_CR1","unstructured":"Sensis. (2015). Available: https:\/\/www.sensis.com.au\/content\/dam\/sas\/PDFdirectory\/Sensis_Social_Media_Report_2015.pdf"},{"key":"9_CR2","doi-asserted-by":"publisher","first-page":"54","DOI":"10.1145\/1226736.1226766","volume":"50","author":"L Palen","year":"2007","unstructured":"Palen, L., Hiltz, S. R., & Liu, S. B. (2007). Online forums supporting grassroots participation in emergency preparedness and response. Communications of the ACM, 50, 54\u201358.","journal-title":"Communications of the ACM"},{"key":"9_CR3","unstructured":"AGIMO. (2008). Consulting with Government\u2014Online. Australian Government, Department of Finance and Deregulation."},{"key":"9_CR4","unstructured":"B\u00f8dker, S., Colineau, N., Gandrup Borchorst, N., Korn, M., & Paris, C. (2011).\u00a0International Reports on Socio-Informatics (IRSI) (Vol. 8). Proceedings of the 2011 Community and Technology (C&T 2011) Workshop on Government and Citizen Engagement. IISI\u2014International Institute for Socio-Informatics Brisbane."},{"key":"9_CR5","doi-asserted-by":"publisher","first-page":"201","DOI":"10.2307\/202051","volume":"1","author":"MS Granoveter","year":"1983","unstructured":"Granoveter, M. S. (1983). The strength of weak ties: A network theory re-visited. Sociological Theory, 1, 201\u2013233.","journal-title":"Sociological Theory"},{"key":"9_CR6","doi-asserted-by":"crossref","unstructured":"Skeels, M. M., Unruh, K. T., Powell, C., & Pratt, W. (2010). Catalyzing social support for breast cancer patients. In 28th International Conference on Human Factors in Computing Systems, Atlanta, Georgia, USA, pp. 173\u2013182.","DOI":"10.1145\/1753326.1753353"},{"key":"9_CR7","unstructured":"Ma, M., & Agarwal, R. (2006, 18th July). With a little help from strangers: Social support and smoking cessation in online communities. Available: http:\/\/www.rhsmith.umd.edu\/news\/releases\/2006\/120406.aspx"},{"key":"9_CR8","doi-asserted-by":"publisher","first-page":"175","DOI":"10.1080\/15531180802178687","volume":"2","author":"KD Sweetser","year":"2008","unstructured":"Sweetser, K. D., & Lariscy, W. (2008). Candidates make good friends: An analysis of candidates\u2019 uses of facebook. International Journal of Strategic Communication, 2, 175\u2013198.","journal-title":"International Journal of Strategic Communication"},{"key":"9_CR9","unstructured":"Vargas, J. A. (2008, Septembre 17th). Obama raised half a billion online. Available: http:\/\/voices.washingtonpost.com\/44\/2008\/11\/obama-raised-half-a-billion-on.html"},{"key":"9_CR10","unstructured":"Williams, C., & Gulati, G. J. (2009). Facebook grows up: An empirical assessment of its role in the 2008 congressional elections. In Midwest Political Science Association, Chicago."},{"key":"9_CR11","unstructured":"Mascaro, C. M., & Goggins, S. P. (2011). Challenges for national civic engagement in the United States.\u00a0International Reports on Socio-Informatics (IRSI) (Vol. 8). Proceedings of the 2011 Community and Technology (C&T 2011) Workshop on Government and Citizen Engagement. Bodker et al. (Eds)."},{"key":"9_CR12","unstructured":"Muhamad, R. (2011). Political blogging and the public sphere in Malaysia. \u00a0International Reports on Socio-Informatics (IRSI) (Vol. 8). Proceedings of the 2011 Community and Technology (C&T 2011) Workshop on Government and Citizen Engagement. Bodker et al. (Eds)."},{"key":"9_CR13","unstructured":"Toland, J. (2011). E-petitions in local government: The case of Wellington City Council. International Reports on Socio-Informatics (IRSI) (Vol. 8). Proceedings of the 2011 Community and Technology (C&T 2011) Workshop on Government and Citizen Engagement. Bodker et al. (Eds).15\u201322."},{"key":"9_CR14","doi-asserted-by":"publisher","first-page":"676","DOI":"10.1037\/0003-066X.59.8.676","volume":"59","author":"S Cohen","year":"2004","unstructured":"Cohen, S. (2004). Social relationship and health. The American Psychologist, 59, 676\u2013684.","journal-title":"The American Psychologist"},{"key":"9_CR15","doi-asserted-by":"publisher","first-page":"201","DOI":"10.1145\/1067860.1067864","volume":"12","author":"D Maloney-Krichmar","year":"2005","unstructured":"Maloney-Krichmar, D., & Preece, J. (2005). A multilevel analysis of sociability, usability, and community dynamics in an online health community. ACM Transactions on Computer-Human Interaction, 12, 201\u2013232.","journal-title":"ACM Transactions on Computer-Human Interaction"},{"key":"9_CR16","unstructured":"Shirky, C. (2008). Here comes health. Presented at the Health 2.0 Conference: User-Generated Healthcare, San Francisco, CA, USA."},{"key":"9_CR17","doi-asserted-by":"publisher","first-page":"405","DOI":"10.1146\/annurev.soc.34.040507.134601","volume":"34","author":"KP Smith","year":"2008","unstructured":"Smith, K. P., & Christakis, N. A. (2008). Social networks and health. Annual Review of Sociology, 34, 405\u2013429.","journal-title":"Annual Review of Sociology"},{"key":"9_CR18","doi-asserted-by":"crossref","unstructured":"Welbourne, J. L., Blanchard, A. L., & Boughton, M. D. (2009). Supportive communication, sense of virtual community and health outcomes in online infertility groups. In International Conference on Communities and Technologies (C&T\u201909), University Park, Pennsylvania, USA, pp. 31\u201338.","DOI":"10.1145\/1556460.1556466"},{"key":"9_CR19","unstructured":"Baroni, A. (2011). Deliberation and empowerment in Rio de Janeiro\u2019s favelas. International Reports on Socio-Informatics (IRSI) (Vol. 8). Proceedings of the 2011 Community and Technology (C&T 2011) Workshop on Government and Citizen Engagement. Bodker et al. (Eds)."},{"key":"9_CR20","unstructured":"Sawer, H. (2006). One fundamental value: Work for the dole participants\u2019 views about work and mutual obligation. In Proceedings of the Road to Where? The Politics and Practice of Welfare to Work Conference, School of Social Work and Applied Human Sciences, University of Queensland, Brisbane."},{"key":"9_CR21","unstructured":"Cameron, H. (2006). Single parent family under welfare-to-work. In Proceedings of the Road to Where? The Politics and Practice of Welfare to Work Conference, School of Social Work and Applied Human Sciences, University of Queensland, Brisbane."},{"key":"9_CR22","unstructured":"Cox, E., & Priest, T. (2008, Dec 15, 2010). Welfare to work: At what cost to parenting? Report available at: http:\/\/www.women.nsw.gov.au\/women_and_work\/partnership_projects\/welfare_to_work"},{"key":"9_CR23","doi-asserted-by":"publisher","first-page":"99","DOI":"10.1111\/j.1559-1816.1983.tb02325.x","volume":"13","author":"S Cohen","year":"1983","unstructured":"Cohen, S., & Hoberman, H. M. (1983). Positive events and social supports as buffers of life change stress1. Journal of Applied Social Psychology, 13, 99\u2013125.","journal-title":"Journal of Applied Social Psychology"},{"key":"9_CR24","doi-asserted-by":"publisher","first-page":"102","DOI":"10.1037\/0021-9010.71.1.102","volume":"71","author":"DC Ganster","year":"1986","unstructured":"Ganster, D. C., Fusilier, M. R., & Mayes, B. T. (1986). Role of social support in the experience of stress at work. Journal of Applied Psychology, 71, 102\u2013110.","journal-title":"Journal of Applied Psychology"},{"key":"9_CR25","doi-asserted-by":"publisher","first-page":"53","DOI":"10.2307\/2626957","volume":"35","author":"PA Thoits","year":"1995","unstructured":"Thoits, P. A. (1995). Stress, coping, and social support processes: Where are we? What next? Journal of Health and Social Behavior, 35, 53\u201379.","journal-title":"Journal of Health and Social Behavior"},{"key":"9_CR26","doi-asserted-by":"publisher","first-page":"874","DOI":"10.1037\/0021-9010.84.6.874","volume":"84","author":"C Dormann","year":"1999","unstructured":"Dormann, C., & Zapf, D. (1999). Social support, social stressors at work, and depressive symptoms: Testing for main and moderating effects with structural equations in a three-wave longitudinal study. Journal of Applied Psychology, 84, 874\u2013884.","journal-title":"Journal of Applied Psychology"},{"key":"9_CR27","doi-asserted-by":"crossref","unstructured":"Colineau, N., Paris, C., & Dennett, A. (2011). Exploring the use of an online community in welfare transition programs. In 25th BCS Conference on Human-Computer Interaction, Newcastle-upon-Tyne, United Kingdom, pp. 455\u2013460.","DOI":"10.14236\/ewic\/HCI2011.76"},{"key":"9_CR28","unstructured":"Colineau, N., Paris, C., & Dennett, A. (2011). Capitalising on the potential of online communities to help welfare recipients. In International Reports on Socio-Informatics (IRSI) (Vol. 8). Proceedings of the 2011 Community and Technology (C&T 2011) Workshop on Government and Citizen Engagement. Bodker et al. (Eds). pp. 59\u201365."},{"key":"9_CR29","doi-asserted-by":"crossref","unstructured":"Bista, S. K., Colineau, N., Nepal, S., & Paris, C. (2012). The design of an online community for welfare recipients. In Proceedings of the 24th Australian Computer-Human Interaction Conference, Melbourne, Australia, pp. 38\u201341.","DOI":"10.1145\/2414536.2414543"},{"key":"9_CR30","unstructured":"Colineau, N., Paris, C., & Nepal, S. (2013). Providing support through reflection and collaboration in online communities. In Proceedings of the 16th ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW), San Antonio, Texas, pp. 471\u2013476."},{"key":"9_CR31","first-page":"301","volume":"15","author":"C Paris","year":"2013","unstructured":"Paris, C., Colineau, N., Nepal, S., Bista, S. K., & Beschorner, G. (2013). Ethical considerations in an online community: The balancing act. Ethics in Information Technology, Special Issue on Ethics of Social Networks for Special Needs Users, 15, 301\u2013316.","journal-title":"Ethics in Information Technology, Special Issue on Ethics of Social Networks for Special Needs Users"},{"key":"9_CR32","doi-asserted-by":"publisher","first-page":"401","DOI":"10.1145\/1096737.1096740","volume":"12","author":"L Terveen","year":"2005","unstructured":"Terveen, L., & McDonald, D. W. (2005). Social matching: A framework and research agenda. ACM Transactions on Computer-Human Interaction (TOCHI), 12, 401\u2013434.","journal-title":"ACM Transactions on Computer-Human Interaction (TOCHI)"},{"key":"9_CR33","doi-asserted-by":"crossref","unstructured":"Colineau, N. (2012). A buddy matching program to help build an online support network. In OzCHI\u201912 Proceedings of the 24th Australian Computer-Human Interaction Conference Melbourne, pp. 85\u201388.","DOI":"10.1145\/2414536.2414550"},{"key":"9_CR34","doi-asserted-by":"publisher","first-page":"415","DOI":"10.1146\/annurev.soc.27.1.415","volume":"27","author":"M McPherson","year":"2001","unstructured":"McPherson, M., Lovin, L., & Cook, J. (2001). Birds of a feather: Homophily in social networks. Annual Review of Sociology, 27, 415\u2013444.","journal-title":"Annual Review of Sociology"},{"key":"9_CR35","doi-asserted-by":"crossref","unstructured":"Nepal, S., Paris, C., Pour, P. A., Freyne, J., & Bista, S. K. (2015). Interaction based recommendations for online communities. ACM Transaction on Internet Technology (TOIT). 15 (2), article 6. June 2015.","DOI":"10.1145\/2774974"},{"key":"9_CR36","doi-asserted-by":"crossref","unstructured":"Colineau, N., Paris, C., & Nepal, S. (2013). Designing for reflection and collaboration to support a transition from welfare to work. In Proceedings of the 2013 conference on Computer Supported Cooperative Work\u00a0(CSCW), San Antonio, Texas, pp. 471\u2013476.","DOI":"10.1145\/2441776.2441830"},{"key":"9_CR37","unstructured":"Bunchball. (2010). Gamification 101: An introduction to the use of game dynamics to influence behaviour. Available: http:\/\/www.bunchball.com\/gamification101"},{"key":"9_CR38","doi-asserted-by":"crossref","unstructured":"Deterding, S., Sicart, M., Nacke, L., O\u2019Hara, K., & Dixon, D. (2011). Gamification: Using game-design elements in non-gaming contexts. In PART 2 Proceedings of the 2011 Annual Conference on Human Factors in Computing Systems, Vancouver, BC, Canada, pp. 2425\u20132428.","DOI":"10.1145\/1979742.1979575"},{"key":"9_CR39","volume-title":"Gamification by design: Implementing game mechanics in web and mobile apps","author":"G Zichermann","year":"2011","unstructured":"Zichermann, G., & Cunningham, C. (2011). Gamification by design: Implementing game mechanics in web and mobile apps. Canada: OReilly."},{"key":"9_CR40","doi-asserted-by":"crossref","unstructured":"Schein, A. I., Popescul, A., Ungar, L. H., & Pennock, D. M. (2002). Methods and metrics for cold-start recommendations. In Proceedings of the 25th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval, Tampere, Finland, pp. 253\u2013260.","DOI":"10.1145\/564376.564421"},{"key":"9_CR41","doi-asserted-by":"publisher","first-page":"805","DOI":"10.1037\/0022-3514.53.4.805","volume":"53","author":"C Storm","year":"1987","unstructured":"Storm, C., & Storm, T. (1987). A taxonomic study of the vocabulary of emotions. Journal of Personality and Social Psychology, 53, 805\u2013816.","journal-title":"Journal of Personality and Social Psychology"},{"key":"9_CR42","doi-asserted-by":"crossref","unstructured":"Scott, W. A. (1955). Reliability of content analysis: The case of nominal scale coding. Public Opinion Quarterly.","DOI":"10.1086\/266577"},{"key":"9_CR43","doi-asserted-by":"publisher","first-page":"526","DOI":"10.1037\/h0080202","volume":"66","author":"MG Brooks","year":"1996","unstructured":"Brooks, M. G., & Buckner, J. C. (1996). Work and welfare: Job histories, barriers to employment, and predictors of work among low-income single mothers. American Journal of Orthopsychiatry, 66, 526.","journal-title":"American Journal of Orthopsychiatry"},{"key":"9_CR44","unstructured":"Oanziger, S., Corcoran, M., Danziger, S., Heflin, C., Kalil, A., Levine, J., Rosen, D., Seefeldt, K., Siefert, K., & Tolman, R. (2000). Barriers to the employment of welfare recipients. Prosperity for all?: The economic boom and African Americans, 245."},{"key":"9_CR45","doi-asserted-by":"publisher","first-page":"165","DOI":"10.1353\/dem.2002.0008","volume":"39","author":"MK Meyers","year":"2002","unstructured":"Meyers, M. K., Heintze, T., & Wolf, D. A. (2002). Child care subsidies and the employment of welfare recipients. Demography, 39, 165\u2013179.","journal-title":"Demography"}],"container-title":["Social Media for Government Services"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-27237-5_9","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,9,13]],"date-time":"2020-09-13T11:19:10Z","timestamp":1599995950000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-27237-5_9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015]]},"ISBN":["9783319272351","9783319272375"],"references-count":45,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-27237-5_9","relation":{},"subject":[],"published":{"date-parts":[[2015]]}}}