{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,25]],"date-time":"2025-03-25T22:59:40Z","timestamp":1742943580727,"version":"3.40.3"},"publisher-location":"Cham","reference-count":39,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319291321"},{"type":"electronic","value":"9783319291338"}],"license":[{"start":{"date-parts":[[2015,1,1]],"date-time":"2015-01-01T00:00:00Z","timestamp":1420070400000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015]]},"DOI":"10.1007\/978-3-319-29133-8_8","type":"book-chapter","created":{"date-parts":[[2016,2,2]],"date-time":"2016-02-02T02:38:55Z","timestamp":1454380735000},"page":"153-167","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["International Standard ISO 9001 \u2013 A Soft Computing View"],"prefix":"10.1007","author":[{"given":"Jos\u00e9","family":"Neves","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ana","family":"Fernandes","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Guida","family":"Gomes","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mariana","family":"Neves","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ant\u00f3nio","family":"Abelha","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Henrique","family":"Vicente","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2016,2,3]]},"reference":[{"key":"8_CR1","volume-title":"NP EN ISO 9001:2008 \u2013 quality management systems \u2013 requirements","author":"Portuguese Institute of Quality","year":"2008","unstructured":"Portuguese Institute of Quality: NP EN ISO 9001:2008 \u2013 quality management systems \u2013 requirements, 3rd edn. Portuguese Institute of Quality Edition, Caparica (2008)","edition":"3"},{"key":"8_CR2","doi-asserted-by":"publisher","first-page":"426","DOI":"10.1108\/02656711111121825","volume":"28","author":"M Parast","year":"2011","unstructured":"Parast, M., Adams, S., Jones, E.: Improving Operation- al and business performance in the petroleum industry through quality management. Int. J. Q. Reliab. Manage. 28, 426\u2013450 (2011)","journal-title":"Int. J. Q. Reliab. Manage."},{"key":"8_CR3","first-page":"258","volume":"4","author":"A Shahin","year":"2011","unstructured":"Shahin, A., Dabestani, R.: A feasibility study of the implementation of total quality management based on soft factor. J. Ind. Eng. Manag. 4, 258\u2013280 (2011)","journal-title":"J. Ind. Eng. Manag."},{"key":"8_CR4","doi-asserted-by":"publisher","first-page":"405","DOI":"10.1016\/S0272-6963(03)00004-4","volume":"21","author":"H Kaynak","year":"2003","unstructured":"Kaynak, H.: The relationship between total quality management practices and their effects on firm performance. J. Oper. Manage. 21, 405\u2013435 (2003)","journal-title":"J. Oper. Manage."},{"key":"8_CR5","doi-asserted-by":"crossref","first-page":"66","DOI":"10.12660\/joscmv1n1p66-77","volume":"1","author":"A Pignanelli","year":"2008","unstructured":"Pignanelli, A., Csillag, J.: The impact of quality management on profitability: an empirical study. J. Oper. Supply Chain Manage. 1, 66\u201377 (2008)","journal-title":"J. Oper. Supply Chain Manage."},{"key":"8_CR6","first-page":"3","volume-title":"Linking Industries Across the World","author":"B Braun","year":"2005","unstructured":"Braun, B.: Building global institutions: the diffusion of management standards in the world economy \u2013 an institutional perspective. In: Alvstam, C., Schamp, E. (eds.) Linking Industries Across the World, pp. 3\u201327. Ashgate, London (2005)"},{"key":"8_CR7","doi-asserted-by":"publisher","first-page":"72","DOI":"10.1108\/02686900210412270","volume":"17","author":"I Heras","year":"2002","unstructured":"Heras, I., Casades\u00fas, M., Dick, G.M.: ISO 9000 certification and the bottom line: a comparative study of the profitability of Basque region companies. Managerial Auditing J. 17, 72\u201378 (2002)","journal-title":"Managerial Auditing J."},{"key":"8_CR8","doi-asserted-by":"publisher","first-page":"579","DOI":"10.1016\/j.jebo.2004.09.012","volume":"60","author":"A Terlaak","year":"2006","unstructured":"Terlaak, A., King, A.: The effect of certification with the ISO 9000 quality management standard: a signaling approach. J. Econ. Behav. Organ. 60, 579\u2013602 (2006)","journal-title":"J. Econ. Behav. Organ."},{"key":"8_CR9","first-page":"297","volume":"5","author":"J Tar\u00ed","year":"2012","unstructured":"Tar\u00ed, J., Azor\u00edn, J., Heras, I.: Benefits of the ISO 9001 and ISO 14001 standards: a literature review. J. Ind. Eng. Manag. 5, 297\u2013322 (2012)","journal-title":"J. Ind. Eng. Manag."},{"key":"8_CR10","doi-asserted-by":"publisher","first-page":"1046","DOI":"10.1287\/mnsc.1040.0358","volume":"51","author":"CJ Corbett","year":"2005","unstructured":"Corbett, C.J., Kirsch, D.A.: The financial impact of ISO 9000 certification in the United States: an empirical analysis. Manage. Sci. 51, 1046\u20131059 (2005)","journal-title":"Manage. Sci."},{"key":"8_CR11","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.jom.2005.01.004","volume":"24","author":"E Naveh","year":"2005","unstructured":"Naveh, E., Marcus, A.: Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000. J. Oper. Manage. 24, 1\u201326 (2005)","journal-title":"J. Oper. Manage."},{"key":"8_CR12","doi-asserted-by":"publisher","first-page":"978","DOI":"10.1287\/mnsc.1100.1159","volume":"56","author":"D Levine","year":"2010","unstructured":"Levine, D., Toffel, M.: Quality management and job quality: How the ISO 9001 standard for quality management systems affects employees and employers. Manage. Sci. 56, 978\u2013996 (2010)","journal-title":"Manage. Sci."},{"key":"8_CR13","doi-asserted-by":"publisher","first-page":"180","DOI":"10.1108\/09544780110384871","volume":"13","author":"FM Aarts","year":"2001","unstructured":"Aarts, F.M., Vos, E.: The impact of ISO registration on New Zealand firms\u2019 performance: a financial perspective. TQM Mag. 13, 180\u2013191 (2001)","journal-title":"TQM Mag."},{"key":"8_CR14","doi-asserted-by":"publisher","first-page":"1600","DOI":"10.1287\/orsc.1110.0652","volume":"22","author":"AC Yeung","year":"2011","unstructured":"Yeung, A.C., Lo, C.K., Cheng, T.C.: Behind the Iron Cage: An Institutional Perspective on ISO 9000 Adoption and CEO Compensation. Organ. Sci. 22, 1600\u20131612 (2011)","journal-title":"Organ. Sci."},{"key":"8_CR15","doi-asserted-by":"publisher","first-page":"143","DOI":"10.1016\/S0925-5273(99)00118-8","volume":"66","author":"M Lima","year":"2000","unstructured":"Lima, M., Resende, M., Hasenclever, L.: Quality certification and performance of Brazilian firms: An empirical study. Int. J. Prod. Econ. 66, 143\u2013147 (2000)","journal-title":"Int. J. Prod. Econ."},{"key":"8_CR16","doi-asserted-by":"publisher","first-page":"83","DOI":"10.1016\/j.jom.2006.02.003","volume":"25","author":"I Sila","year":"2007","unstructured":"Sila, I.: Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: an empirical study. J. Oper. Manage. 25, 83\u2013109 (2007)","journal-title":"J. Oper. Manage."},{"key":"8_CR17","doi-asserted-by":"publisher","first-page":"687","DOI":"10.1108\/01443570810881811","volume":"28","author":"G Dick","year":"2008","unstructured":"Dick, G., Heras, I., Casades\u00fas, M.: Shedding light on causation between ISO 9001 and improved business performance. Int. J. Oper. Prod. Manage. 28, 687\u2013708 (2008)","journal-title":"Int. J. Oper. Prod. Manage."},{"key":"8_CR18","doi-asserted-by":"publisher","first-page":"495","DOI":"10.1016\/j.jom.2009.04.002","volume":"27","author":"M Mart\u00ednez-Costa","year":"2009","unstructured":"Mart\u00ednez-Costa, M., Choi, T.Y., Mart\u00ednez, J.A., Mart\u00ednez-Lorente, \u00c1.R.: ISO 9000\/1994, ISO 9001\/2000 and TQM: The performance debate revisited. J. Oper. Manage. 27, 495\u2013511 (2009)","journal-title":"J. Oper. Manage."},{"key":"8_CR19","doi-asserted-by":"publisher","first-page":"49","DOI":"10.1016\/j.jom.2010.04.002","volume":"29","author":"P Singh","year":"2011","unstructured":"Singh, P., Power, D., Chuong, S.: A resource dependence theory perspective of ISO 9000 in managing organizational environment. J. Oper. Manage. 29, 49\u201364 (2011)","journal-title":"J. Oper. Manage."},{"key":"8_CR20","doi-asserted-by":"publisher","first-page":"62","DOI":"10.1108\/02656710110364477","volume":"18","author":"J Singels","year":"2001","unstructured":"Singels, J., Ruel, G., van de Water, H.: ISO 9000 series \u2013 Certification and performance. Int. J. Q. Reliab. Manage. 18, 62\u201375 (2001)","journal-title":"Int. J. Q. Reliab. Manage."},{"key":"8_CR21","doi-asserted-by":"publisher","first-page":"941","DOI":"10.1108\/02656710110407127","volume":"18","author":"S Yahya","year":"2001","unstructured":"Yahya, S., Goh, W.: The implementation of an ISO 9000 quality system. Int. J. Q. Reliab. Manage. 18, 941\u2013966 (2001)","journal-title":"Int. J. Q. Reliab. Manage."},{"key":"8_CR22","doi-asserted-by":"publisher","first-page":"141","DOI":"10.1108\/02656710710722266","volume":"24","author":"M Terziovski","year":"2007","unstructured":"Terziovski, M., Power, D.: Increasing ISO 9000 certification benefits: a continuous improvement approach. Int. J. Q. Reliab. Manage. 24, 141\u2013163 (2007)","journal-title":"Int. J. Q. Reliab. Manage."},{"key":"8_CR23","doi-asserted-by":"publisher","first-page":"611","DOI":"10.1016\/j.jom.2007.10.005","volume":"26","author":"MJ Benner","year":"2008","unstructured":"Benner, M.J., Veloso, F.M.: ISO 9000 practices and financial performance: a technology coherence perspective. J. Oper. Manage. 26, 611\u2013629 (2008)","journal-title":"J. Oper. Manage."},{"key":"8_CR24","first-page":"50","volume-title":"Proceedings of the 1984 Annual Conference of the ACM on the 5th Generation Challenge","author":"J Neves","year":"1984","unstructured":"Neves, J.: A logic interpreter to handle time and negation in logic databases. In: Muller, R., Pottmyer, J. (eds.) Proceedings of the 1984 Annual Conference of the ACM on the 5th Generation Challenge, pp. 50\u201354. Association for Computing Machinery, New York (1984)"},{"key":"8_CR25","series-title":"Lecture Notes in Computer Science (Lecture Notes in Artificial Intelligence)","doi-asserted-by":"publisher","first-page":"160","DOI":"10.1007\/978-3-540-77002-2_14","volume-title":"Progress in Artificial Intelligence","author":"J Neves","year":"2007","unstructured":"Neves, J., Machado, J., Analide, C., Abelha, A., Brito, L.: The Halt Condition in Genetic Programming. In: Neves, J., Santos, M.F., Machado, J.M. (eds.) EPIA 2007. LNCS (LNAI), vol. 4874, pp. 160\u2013169. Springer, Heidelberg (2007)"},{"key":"8_CR26","doi-asserted-by":"publisher","first-page":"415","DOI":"10.1023\/B:HEUR.0000034714.09838.1e","volume":"10","author":"P Cortez","year":"2004","unstructured":"Cortez, P., Rocha, M., Neves, J.: Evolving time series forecasting ARMA models. J. Heuristics 10, 415\u2013429 (2004)","journal-title":"J. Heuristics"},{"key":"8_CR27","doi-asserted-by":"publisher","first-page":"42","DOI":"10.1016\/j.cageo.2006.05.011","volume":"33","author":"R Li","year":"2007","unstructured":"Li, R., Bhanu, B., Ravishankar, C., Kurth, M., Ni, J.: Uncertain spatial data handling: modeling, indexing and query. Comput. Geosci. 33, 42\u201361 (2007)","journal-title":"Comput. Geosci."},{"key":"8_CR28","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"330","DOI":"10.1007\/3-540-48482-5_20","volume-title":"Advances in Spatial Databases","author":"M Schneider","year":"1999","unstructured":"Schneider, M.: Uncertainty management for spatial data in databases: fuzzy spatial data types. In: G\u00fcting, R.H., Papadias, D., Lochovsky, F.H. (eds.) SSD 1999. LNCS, vol. 1651, pp. 330\u2013351. Springer, Heidelberg (1999)"},{"key":"8_CR29","doi-asserted-by":"publisher","first-page":"470","DOI":"10.1109\/TMI.2002.1009383","volume":"21","author":"L Freire","year":"2002","unstructured":"Freire, L., Roche, A., Mangin, J.-F.: What is the best similarity measure for motion correction in fMRI time series? IEEE Trans. Med. Imaging 21, 470\u2013484 (2002)","journal-title":"IEEE Trans. Med. Imaging"},{"key":"8_CR30","doi-asserted-by":"publisher","first-page":"1857","DOI":"10.1016\/j.patcog.2005.01.025","volume":"38","author":"T Liao","year":"2005","unstructured":"Liao, T.: Clustering of time series data?\u2013 A survey. Pattern Recogn. 38, 1857\u20131874 (2005)","journal-title":"Pattern Recogn."},{"key":"8_CR31","first-page":"235","volume-title":"Handbook of Logic in Artificial Intelligence and Logic Programming","author":"A Kakas","year":"1998","unstructured":"Kakas, A., Kowalski, R., Toni, F.: The role of abduction in logic programming. In: Gabbay, D., Hogger, C., Robinson, I. (eds.) Handbook of Logic in Artificial Intelligence and Logic Programming, vol. 5, pp. 235\u2013324. Oxford University Press, Oxford (1998)"},{"key":"8_CR32","series-title":"Studies in Computational Intelligence","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1007\/978-3-642-00909-9_6","volume-title":"New Advances in Intelligent Decision Technologies","author":"LM Pereira","year":"2009","unstructured":"Pereira, L.M., Anh, H.T.: Evolution prospection. In: Nakamatsu, K., Phillips-Wren, G., Jain, L.C., Howlett, R.J. (eds.) New Advances in Intelligent Decision Technologies. SCI, vol. 199, pp. 51\u201363. Springer, Heidelberg (2009)"},{"key":"8_CR33","first-page":"309","volume-title":"Proceedings of AI-2003 (Research and Developments in Intelligent Systems XX)","author":"P Lucas","year":"2003","unstructured":"Lucas, P.: Quality checking of medical guidelines through logical abduction. In: Coenen, F., Preece, A., Mackintosh, A. (eds.) Proceedings of AI-2003 (Research and Developments in Intelligent Systems XX), pp. 309\u2013321. Springer, London (2003)"},{"key":"8_CR34","doi-asserted-by":"publisher","first-page":"436","DOI":"10.1504\/IJCAET.2010.035396","volume":"2","author":"J Machado","year":"2010","unstructured":"Machado, J., Abelha, A., Novais, P., Neves, J., Neves, J.: Quality of service in healthcare units. Int. J. Comput. Aided Eng. Technol. 2, 436\u2013449 (2010)","journal-title":"Int. J. Comput. Aided Eng. Technol."},{"key":"8_CR35","doi-asserted-by":"publisher","first-page":"421","DOI":"10.5220\/0005328904210428","volume-title":"Proceedings of the 17th International Conference on Enterprise Information Systems (ICEIS 2015)","author":"J Neves","year":"2015","unstructured":"Neves, J., Fernandes, A., Gomes, G., Neves, J., Neves, M., Vicente, H.: International standard ISO 9001 \u2013 an artificial intelligence view. In: Hammoudi, S., Maciaszek, L., Teniente, E. (eds.) Proceedings of the 17th International Conference on Enterprise Information Systems (ICEIS 2015), vol. 1, pp. 421\u2013428. Scitepress \u2013 Science and Technology Publications, Lisbon (2015)"},{"key":"8_CR36","doi-asserted-by":"publisher","first-page":"446","DOI":"10.2166\/aqua.2012.014","volume":"61","author":"H Vicente","year":"2012","unstructured":"Vicente, H., Dias, S., Fernandes, A., Abelha, A., Machado, J., Neves, J.: Prediction of the quality of public water supply using artificial neural networks. J. Water Supply: Res. Technol. \u2013 AQUA 61, 446\u2013459 (2012)","journal-title":"J. Water Supply: Res. Technol. \u2013 AQUA"},{"key":"8_CR37","doi-asserted-by":"publisher","first-page":"309","DOI":"10.2495\/DNE-V7-N3-309-318","volume":"7","author":"H Vicente","year":"2012","unstructured":"Vicente, H., Couto, C., Machado, J., Abelha, A., Neves, J.: Prediction of water quality parameters in a reservoir using artificial neural networks. Int. J. Design Nat. Ecodyn. 7, 309\u2013318 (2012)","journal-title":"Int. J. Design Nat. Ecodyn."},{"key":"8_CR38","doi-asserted-by":"publisher","first-page":"789","DOI":"10.1007\/s10115-012-0563-0","volume":"36","author":"D Carneiro","year":"2013","unstructured":"Carneiro, D., Novais, P., Andrade, F., Zeleznikow, J., Neves, J.: Using case-based reasoning and principled negotiation to provide decision support for dispute resolution. Knowl. Inf. Syst. 36, 789\u2013826 (2013)","journal-title":"Knowl. Inf. Syst."},{"key":"8_CR39","doi-asserted-by":"publisher","first-page":"204","DOI":"10.1109\/TEVC.2004.826074","volume":"8","author":"R Mendes","year":"2004","unstructured":"Mendes, R., Kennedy, J., Neves, J.: The fully informed particle swarm: simpler, maybe better. IEEE Trans. Evol. Comput. 8, 204\u2013210 (2004)","journal-title":"IEEE Trans. Evol. Comput."}],"container-title":["Lecture Notes in Business Information Processing","Enterprise Information Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-29133-8_8","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,6,1]],"date-time":"2019-06-01T08:30:45Z","timestamp":1559377845000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-29133-8_8"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015]]},"ISBN":["9783319291321","9783319291338"],"references-count":39,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-29133-8_8","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2015]]},"assertion":[{"value":"3 February 2016","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}