{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,27]],"date-time":"2025-03-27T23:52:06Z","timestamp":1743119526399,"version":"3.40.3"},"publisher-location":"Cham","reference-count":20,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319302423"},{"type":"electronic","value":"9783319302430"}],"license":[{"start":{"date-parts":[[2016,1,1]],"date-time":"2016-01-01T00:00:00Z","timestamp":1451606400000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016]]},"DOI":"10.1007\/978-3-319-30243-0_10","type":"book-chapter","created":{"date-parts":[[2016,2,13]],"date-time":"2016-02-13T10:36:25Z","timestamp":1455359785000},"page":"180-194","source":"Crossref","is-referenced-by-count":0,"title":["Improving Mobile Banking Usability Based on Sentiments"],"prefix":"10.1007","author":[{"given":"Lalit","family":"Mohan","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Neeraj","family":"Mathur","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Y. Raghu","family":"Reddy","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","reference":[{"issue":"2","key":"10_CR1","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1145\/1746259.1746263","volume":"17","author":"Georg Apitz","year":"2010","unstructured":"Apitz, G., Guimbretire, F., Zhai, S.: Foundations for designing and evaluating user interfaces based on the crossing paradigm. ACM Trans. Comp. Hum. Interact. (TOCHI), 17(9) (2010)","journal-title":"ACM Transactions on Computer-Human Interaction"},{"key":"10_CR2","doi-asserted-by":"crossref","unstructured":"Bostrm, F., Nurmi, P.; Floren, P., Liu, T., Oikarinen, T.-K., Vetek, A., Boda, P.: Capricorn - an intelligent user interface for mobile widgets. In: Proceedings of the 10th International Conference on Human Computer Interaction with Mobile Devices and Services, pp. 327\u2013330. ACM (2008)","DOI":"10.1145\/1409240.1409280"},{"key":"10_CR3","unstructured":"Conn, B.: The evolution of mobile marketing in india: current trends and best practices. In: IAMAI Mobile Marketing Summit report (2014)"},{"key":"10_CR4","unstructured":"iOS Human Interface Guidelines: Designing for iOS. \n                  https:\/\/developer.apple.com\/library\/ios\/documentation\/userexperience\/conceptual\/mobilehig"},{"key":"10_CR5","unstructured":"Mobile App Design from Android. \n                  https:\/\/developer.android.com\/design\/material\/index.html"},{"key":"10_CR6","unstructured":"Google report on the Mobile App Usability survey. \n                  https:\/\/docs.google.com\/forms\/d\/1ZYAOQF2sAAEwYR26bbp8B3_vCZaJMtaKVUaWQK3ULZU\/viewanalytics"},{"key":"10_CR7","unstructured":"Ergonomics of Human System Interaction Guidance on World Wide User Interfaces, ISO 9241-151: ISO\/TC 159\/SC (2011)"},{"key":"10_CR8","doi-asserted-by":"publisher","first-page":"381","DOI":"10.1037\/h0055392","volume":"47","author":"P Fitts","year":"1954","unstructured":"Fitts, P.: The information capacity of the human motor system in controlling the amplitude of movement. J. Exp. Psychol. 47, 381\u2013391 (1954)","journal-title":"J. Exp. Psychol."},{"key":"10_CR9","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1186\/2194-0827-1-1","volume":"1","author":"R Harrison","year":"2013","unstructured":"Harrison, R., Flood, D., Duce, D.: Usability of mobile applications: literature review and rationale for a new usability model. J. Interact. Sci. 1, 1\u201316 (2013)","journal-title":"J. Interact. Sci."},{"issue":"2","key":"10_CR10","doi-asserted-by":"publisher","first-page":"81","DOI":"10.1037\/h0043158","volume":"63","author":"G Miller","year":"1956","unstructured":"Miller, G.: The magical number seven, plus or minus two. Psychol. Rev. 63(2), 81\u201397 (1956)","journal-title":"Psychol. Rev."},{"key":"10_CR11","unstructured":"Usability Guidelines. \n                  http:\/\/msdn.microsoft.com\/en-us\/library\/bb158578.aspx"},{"key":"10_CR12","first-page":"1","volume-title":"Cognitive Skills and Their Acquisition","author":"A Newell","year":"1993","unstructured":"Newell, A., Rosenbloom, P.S.: Mechanisms of skill acquisition and the law of practice. In: Anderson, J.R. (ed.) Cognitive Skills and Their Acquisition, pp. 1\u201355. Erlbaum, Hillsdale (1993)"},{"key":"10_CR13","unstructured":"Nielsen Norman Group. Mobile Website and Application Usability \u2013 Nielsen Norman Group report"},{"key":"10_CR14","unstructured":"Khan, H.R.: Customizing mobile banking in India: issues & challenges. In: FICCI-IBA (FIBAC) 2012 Conference on - Sustainable Excellence Through Customer Engagement, Employee Engagement and Right Use of Technology"},{"key":"10_CR15","unstructured":"List of Banks permitted to provide Mobile Banking Service in India - Report from Reserve Bank of India (2014). \n                  http:\/\/www.rbi.org.in\/scripts\/bs_viewcontent.aspx?Id=2463"},{"key":"10_CR16","unstructured":"Banks wise volumes in ECS\/NEFT\/RTGS\/MobileTransaction- Report from Reserve Bank of India (2014). \n                  http:\/\/www.rbi.org.in\/scripts\/NEFTView.aspx"},{"key":"10_CR17","unstructured":"Rosati, L.: How to design interfaces for choice: Hick- Hyman law and classification for information architecture. In: Slavic, A., Salah, A., Davies, C. (eds.) Classification and Visualization: Interfaces to Knowledge: Proceedings of the International UDC Seminar The Hague, The Netherlands, pp. 125\u2013138, (2013)"},{"issue":"5","key":"10_CR18","doi-asserted-by":"publisher","first-page":"390","DOI":"10.1080\/10447310902865008","volume":"25","author":"L Seongil","year":"2009","unstructured":"Seongil, L.: Mobile internet services from consumers perspectives. Int. J. Hum. Comput. Interact. 25(5), 390\u2013413 (2009)","journal-title":"Int. J. Hum. Comput. Interact."},{"key":"10_CR19","unstructured":"Mobile phone internet user penetration 2012-2018 - Statistic. \n                  http:\/\/www.statista.com\/statistics\/309019\/india-mobile-phone-internet-user-penetration\/"},{"key":"10_CR20","doi-asserted-by":"crossref","unstructured":"Mohan, L., Neeraj Mathur, Y., Reddy, R.: Mobile App Usability Index (MAUI) for Improving Mobile Banking Adoption. In: ENASE, pp. 313\u2013320 (2015)","DOI":"10.5220\/0005363003130320"}],"container-title":["Communications in Computer and Information Science","Evaluation of Novel Approaches to Software Engineering"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-30243-0_10","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,6,1]],"date-time":"2019-06-01T10:01:26Z","timestamp":1559383286000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-30243-0_10"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016]]},"ISBN":["9783319302423","9783319302430"],"references-count":20,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-30243-0_10","relation":{},"ISSN":["1865-0929","1865-0937"],"issn-type":[{"type":"print","value":"1865-0929"},{"type":"electronic","value":"1865-0937"}],"subject":[],"published":{"date-parts":[[2016]]}}}