{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,25]],"date-time":"2025-03-25T14:48:10Z","timestamp":1742914090612,"version":"3.40.3"},"publisher-location":"Cham","reference-count":12,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319326887"},{"type":"electronic","value":"9783319326894"}],"license":[{"start":{"date-parts":[[2016,1,1]],"date-time":"2016-01-01T00:00:00Z","timestamp":1451606400000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016]]},"DOI":"10.1007\/978-3-319-32689-4_29","type":"book-chapter","created":{"date-parts":[[2016,5,18]],"date-time":"2016-05-18T09:18:24Z","timestamp":1463563104000},"page":"384-391","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Modeling a Manager\u2019s Work as a Service Activity"],"prefix":"10.1007","author":[{"given":"Yuval","family":"Cohen","sequence":"first","affiliation":[]},{"given":"Shai","family":"Rozenes","sequence":"additional","affiliation":[]},{"given":"Maurizio","family":"Faccio","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2016,5,19]]},"reference":[{"key":"29_CR1","doi-asserted-by":"publisher","first-page":"156","DOI":"10.1111\/jonm.12107","volume":"23","author":"CA Wong","year":"2015","unstructured":"Wong, C.A., Elliott-Miller, P., Laschinger, H., Cuddihy, M., Meyer, R.M., Keatings, M., Burnett, C., Szudy, N.: Examining the relationships between span of control and manager job and unit performance outcomes. J. Nurs. Manage. 23, 156\u2013168 (2015)","journal-title":"J. Nurs. Manage."},{"issue":"3","key":"29_CR2","doi-asserted-by":"publisher","first-page":"296","DOI":"10.1007\/s10588-015-9187-8","volume":"21","author":"WF Nasrallah","year":"2015","unstructured":"Nasrallah, W.F., Ouba, C.J., Yassine, A.A., Srour, I.M.: Modeling the span of control of leaders with different skill sets. Comput. Math. Organ. Theory 21(3), 296\u2013317 (2015)","journal-title":"Comput. Math. Organ. Theory"},{"key":"29_CR3","volume-title":"Mintzberg on Management","author":"H Mintzberg","year":"2007","unstructured":"Mintzberg, H.: Mintzberg on Management. Free Press, New-York (2007)"},{"issue":"1","key":"29_CR4","doi-asserted-by":"crossref","first-page":"145","DOI":"10.1111\/j.2517-6161.1950.tb00051.x","volume":"12","author":"H Ashcroft","year":"1950","unstructured":"Ashcroft, H.: The productivity of several machines under the care of one operator. J. R. Stat. Soc. B 12(1), 145\u2013151 (1950)","journal-title":"J. R. Stat. Soc. B"},{"key":"29_CR5","doi-asserted-by":"publisher","first-page":"399","DOI":"10.1016\/0377-2217(80)90192-7","volume":"4","author":"BD Bunday","year":"1980","unstructured":"Bunday, B.D., Scraton, R.E.: The G\/M\/r machine interference model. Eur. J. Oper. Res. 4, 399\u2013402 (1980)","journal-title":"Eur. J. Oper. Res."},{"key":"29_CR6","doi-asserted-by":"publisher","first-page":"469","DOI":"10.1016\/j.ejor.2006.02.036","volume":"179","author":"L Haque","year":"2007","unstructured":"Haque, L., Armstrong, M.J.: A survey of the machine interference problem. Eur. J. Oper. Res. 179, 469\u2013482 (2007)","journal-title":"Eur. J. Oper. Res."},{"issue":"9","key":"29_CR7","first-page":"2441","volume":"9","author":"J Gong","year":"2014","unstructured":"Gong, J., Li, M.: Queuing time decision model with the consideration on call center customer abandonment behavior. J. Netw. 9(9), 2441\u20132447 (2014)","journal-title":"J. Netw."},{"issue":"1","key":"29_CR8","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1016\/S0377-2217(03)00095-X","volume":"153","author":"AT Ernst","year":"2004","unstructured":"Ernst, A.T., Jiang, H., Krishnamoorthy, M., Sier, D.: Staff scheduling and rostering: a review of applications, methods and models. Eur. J. Oper. Res. 153(1), 3\u201327 (2004)","journal-title":"Eur. J. Oper. Res."},{"issue":"5","key":"29_CR9","doi-asserted-by":"publisher","first-page":"243","DOI":"10.1097\/NNA.0000000000000193","volume":"45","author":"J Dawndra","year":"2015","unstructured":"Dawndra, J., McLaughlin, M., Gebbens, C., Terhorst, L.: Utilizing a scope and span of control tool to measure workload and determine supporting resources for nurse manager. J. Nurs. Adm. 45(5), 243\u2013249 (2015)","journal-title":"J. Nurs. Adm."},{"key":"29_CR10","doi-asserted-by":"publisher","first-page":"169","DOI":"10.1007\/978-0-8176-8421-1","volume-title":"An Introduction to Queueing Theory","author":"UN Bhat","year":"2015","unstructured":"Bhat, U.N.: The general queue G\/G\/1 and approximations. In: Bhat, U.N. (ed.) An Introduction to Queueing Theory, 2nd edn, pp. 169\u2013183. Birkhauser, Boston (2015)","edition":"2"},{"key":"29_CR11","doi-asserted-by":"publisher","DOI":"10.1002\/9781118625651","volume-title":"Fundamentals of Queueing Theory","author":"D Gross","year":"2008","unstructured":"Gross, D., John, F., Shortle, J., Thompson, M., Harris, C.M.: Fundamentals of Queueing Theory, 4th edn. Wiley-Interscience, Haboken (2008)","edition":"4"},{"key":"29_CR12","volume-title":"Queues: A Course in Queueing Theory","author":"M Haviv","year":"2015","unstructured":"Haviv, M.: Queues: A Course in Queueing Theory. Springer, New York (2015)"}],"container-title":["Lecture Notes in Business Information Processing","Exploring Services Science"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-32689-4_29","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,6,16]],"date-time":"2024-06-16T12:29:57Z","timestamp":1718540997000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-32689-4_29"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016]]},"ISBN":["9783319326887","9783319326894"],"references-count":12,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-32689-4_29","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2016]]},"assertion":[{"value":"19 May 2016","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}