{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,25]],"date-time":"2025-03-25T21:40:25Z","timestamp":1742938825272,"version":"3.40.3"},"publisher-location":"Cham","reference-count":10,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319393988"},{"type":"electronic","value":"9783319393995"}],"license":[{"start":{"date-parts":[[2016,1,1]],"date-time":"2016-01-01T00:00:00Z","timestamp":1451606400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2016,1,1]],"date-time":"2016-01-01T00:00:00Z","timestamp":1451606400000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016]]},"DOI":"10.1007\/978-3-319-39399-5_40","type":"book-chapter","created":{"date-parts":[[2016,6,22]],"date-time":"2016-06-22T18:24:13Z","timestamp":1466619853000},"page":"424-433","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["Understanding User Experience Journeys for a Smart Watch Device"],"prefix":"10.1007","author":[{"given":"Jay","family":"Lundell","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Corrie","family":"Bates","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2016,6,22]]},"reference":[{"key":"40_CR1","unstructured":"All About UX. http:\/\/www.allaboutux.org\/ux-definitions"},{"key":"40_CR2","isbn-type":"print","volume-title":"Emotional Design","author":"D Norman","year":"2005","unstructured":"Norman, D.: Emotional Design. Basic Books, New York (2005). ISBN 0-465-05136-7","ISBN":"https:\/\/id.crossref.org\/isbn\/0465051367"},{"issue":"2","key":"40_CR3","doi-asserted-by":"publisher","first-page":"24","DOI":"10.1145\/1487632.1487638","volume":"16","author":"D Norman","year":"2009","unstructured":"Norman, D.: Memory is more important than actuality. Interactions 16(2), 24\u201326 (2009)","journal-title":"Interactions"},{"key":"40_CR4","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"237","DOI":"10.1007\/978-3-319-22701-6_17","volume-title":"Human-Computer Interaction \u2013 INTERACT 2015","author":"A Bruun","year":"2015","unstructured":"Bruun, A., Ahm, S.: Mind the gap! comparing retrospective and concurrent ratings of emotion in user experience evaluation. In: Abascal, J., Barbosa, S., Fetter, M., Gross, T., Palanque, P., Winckler, M. (eds.) INTERACT 2015. LNCS, vol. 9296, pp. 237\u2013254. Springer, Heidelberg (2015)"},{"key":"40_CR5","doi-asserted-by":"crossref","unstructured":"Schwarz, N., Kahneman, D., Xu, J., Belli, R., Stafford, F., Alwin, D.: Global and episodic reports of hedonic experience. In: Using Calendar and Diary Methods in Life Events Research, pp. 157\u2013174 (2009)","DOI":"10.4135\/9781412990295.d15"},{"key":"40_CR6","doi-asserted-by":"crossref","unstructured":"Kujala, S., Miron-Shatz, T.: Emotions, experiences and usability in real-life mobile phone use. In: Proceedings of ACM CHI 2013 Conference on Human Factors in Computing Systems, vol. 1, pp. 1061\u20131070, 27 April 2013","DOI":"10.1145\/2470654.2466135"},{"key":"40_CR7","doi-asserted-by":"crossref","unstructured":"Karapanos, E., Zimmerman, J., Forlizzi, J., Martens, J.B.: User experience over time: an initial framework. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems, vol. 1, pp. 729\u2013738 04 April 2009","DOI":"10.1145\/1518701.1518814"},{"key":"40_CR8","unstructured":"Pizza, S., Brown, B., McMillan, D., Lampinen, A.: Smartwatch in vivo. In: Proceedings of CHI 2016, San Jos\u00e9, CA, USA (2016)"},{"key":"40_CR9","first-page":"46","volume":"81","author":"FF Reichheld","year":"2003","unstructured":"Reichheld, F.F.: The one number you need to grow. Harvard Bus. Rev. 81, 46\u201354 (2003)","journal-title":"Harvard Bus. Rev."},{"key":"40_CR10","first-page":"36","volume":"20","author":"DB Grisaffe","year":"2007","unstructured":"Grisaffe, D.B.: Questions about the ultimate question: conceptual considerations in evaluating Reichheld\u2019s net promoter score (NPS). J. Consum. Satisf. Dissatisf. Complain. Behav. 20, 36 (2007)","journal-title":"J. Consum. Satisf. Dissatisf. Complain. Behav."}],"container-title":["Lecture Notes in Computer Science","HCI in Business, Government, and Organizations: Information Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-39399-5_40","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,7,2]],"date-time":"2022-07-02T01:33:04Z","timestamp":1656725584000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-39399-5_40"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016]]},"ISBN":["9783319393988","9783319393995"],"references-count":10,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-39399-5_40","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2016]]},"assertion":[{"value":"22 June 2016","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}