{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T10:10:01Z","timestamp":1742983801382,"version":"3.40.3"},"publisher-location":"Cham","reference-count":31,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319462943"},{"type":"electronic","value":"9783319462950"}],"license":[{"start":{"date-parts":[[2016,1,1]],"date-time":"2016-01-01T00:00:00Z","timestamp":1451606400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2016,1,1]],"date-time":"2016-01-01T00:00:00Z","timestamp":1451606400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016]]},"DOI":"10.1007\/978-3-319-46295-0_52","type":"book-chapter","created":{"date-parts":[[2016,9,19]],"date-time":"2016-09-19T13:21:04Z","timestamp":1474291264000},"page":"730-744","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Towards More Effective Solution Retrieval in IT Support Services Using Systems Log"],"prefix":"10.1007","author":[{"given":"Rongda","family":"Zhu","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yu","family":"Deng","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Soumitra","family":"Sarkar","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Kaoutar\u00a0","family":"El\u00a0 Maghraoui","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Harigovind V.","family":"Ramasamy","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Alan","family":"Bivens","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2016,9,20]]},"reference":[{"key":"52_CR1","doi-asserted-by":"crossref","unstructured":"Beeferman, D., Berger, A.: Agglomerative clustering of a search engine query log. In: Proceedings of the Sixth ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, KDD 2000, pp. 407\u2013416. ACM, New York, NY, USA (2000). http:\/\/doi.acm.org\/10.1145\/347090.347176","DOI":"10.1145\/347090.347176"},{"key":"52_CR2","doi-asserted-by":"crossref","unstructured":"Billerbeck, B., Scholer, F., Williams, H.E., Zobel, J.: Query expansion using associated queries. In: Proceedings of the Twelfth International Conference on Information and Knowledge Management, CIKM 2003, pp. 2\u20139. ACM, New York, NY, USA (2003). http:\/\/doi.acm.org\/10.1145\/956863.956866","DOI":"10.1145\/956863.956866"},{"key":"52_CR3","unstructured":"Bilotti, M.W., Katz, B., Lin, J.: What works better for question answering: stemming or morphological query expansion? In: Proceedings of the Information Retrieval for Question Answering (IR4QA) Workshop at SIGIR 2004 (2004)"},{"key":"52_CR4","first-page":"993","volume":"3","author":"D Blei","year":"2003","unstructured":"Blei, D., Ng, A., Jordan, M.: Latent dirichlet allocation. J. Mach. Learn. Res. 3, 993\u20131022 (2003). http:\/\/dl.acm.org\/citation.cfm?id=944919.944937","journal-title":"J. Mach. Learn. Res."},{"issue":"4","key":"52_CR5","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1145\/2133806.2133826","volume":"55","author":"DM Blei","year":"2012","unstructured":"Blei, D.M.: Probabilistic topic models. Commun. ACM 55(4), 77\u201384 (2012). http:\/\/doi.acm.org\/10.1145\/2133806.2133826","journal-title":"Commun. ACM"},{"key":"52_CR6","doi-asserted-by":"crossref","unstructured":"Cartright, M.A., Allan, J., Lavrenko, V., McGregor, A.: Fast query expansion using approximations of relevance models. In: Proceedings of the 19th ACM International Conference on Information and Knowledge Management, CIKM 2010, pp. 1573\u20131576. ACM, New York, NY, USA (2010). http:\/\/doi.acm.org\/10.1145\/1871437.1871675","DOI":"10.1145\/1871437.1871675"},{"key":"52_CR7","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"162","DOI":"10.1007\/978-3-642-45005-1_12","volume-title":"Service-Oriented Computing","author":"L Chen","year":"2013","unstructured":"Chen, L., Wang, Y., Yu, Q., Zheng, Z., Wu, J.: WT-LDA: user tagging augmented LDA for web service clustering. In: Basu, S., Pautasso, C., Zhang, L., Fu, X. (eds.) ICSOC 2013. LNCS, vol. 8274, pp. 162\u2013176. Springer, Heidelberg (2013)"},{"issue":"4","key":"52_CR8","doi-asserted-by":"publisher","first-page":"829","DOI":"10.1109\/TKDE.2003.1209002","volume":"15","author":"H Cui","year":"2003","unstructured":"Cui, H., Wen, J.R., Nie, J.Y., Ma, W.Y.: Query expansion by mining user logs. IEEE Trans. Knowl. Data Eng. 15(4), 829\u2013839 (2003). http:\/\/dx.doi.org\/10.1109\/TKDE.2003.1209002","journal-title":"IEEE Trans. Knowl. Data Eng."},{"key":"52_CR9","unstructured":"ElasticSearch: https:\/\/www.elastic.co"},{"key":"52_CR10","unstructured":"Halpin, H., Lavrenko, V., St, C.: Relevance feedback between hypertext search and semantic search. In: Proceedings of the Semantic Search Workshop at the World Wide Web Conference (2009)"},{"issue":"7","key":"52_CR11","doi-asserted-by":"publisher","first-page":"638","DOI":"10.1002\/asi.10256","volume":"54","author":"CK Huang","year":"2003","unstructured":"Huang, C.K., Chien, L.F., Oyang, Y.J.: Relevant term suggestion in interactive web search based on contextual information in query session logs. J. Am. Soc. Inf. Sci. Technol. 54(7), 638\u2013649 (2003). http:\/\/dx.doi.org\/10.1002\/asi.10256","journal-title":"J. Am. Soc. Inf. Sci. Technol."},{"issue":"1","key":"52_CR12","doi-asserted-by":"crossref","first-page":"70","DOI":"10.1002\/(SICI)1097-4571(199601)47:1<70::AID-ASI7>3.0.CO;2-#","volume":"47","author":"David A. Hull","year":"1996","unstructured":"Hull, D.A.: Stemming algorithms: a case study for detailed evaluation. J. Am. Soc. Inf. Sci. 47(1), 70\u201384 (1996). http:\/\/dx.doi.org\/10.1002\/(SICI)1097--4571(199601)47:1<70:AID-ASI7>3.3.CO;2-Q","journal-title":"Journal of the American Society for Information Science"},{"key":"52_CR13","unstructured":"Indri: http:\/\/www.lemurproject.org\/"},{"key":"52_CR14","doi-asserted-by":"crossref","unstructured":"Jones, R., Rey, B., Madani, O., Greiner, W.: Generating query substitutions. In: Proceedings of the 15th International Conference on World Wide Web, WWW 2006, pp. 387\u2013396. ACM, New York, NY, USA (2006). http:\/\/doi.acm.org\/10.1145\/1135777.1135835","DOI":"10.1145\/1135777.1135835"},{"key":"52_CR15","doi-asserted-by":"crossref","unstructured":"Krovetz, R.: Viewing morphology as an inference process. In: Proceedings of the 16th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 1993, pp. 191\u2013202. ACM, New York, NY, USA (1993). http:\/\/doi.acm.org\/10.1145\/160688.160718","DOI":"10.1145\/160688.160718"},{"key":"52_CR16","doi-asserted-by":"crossref","unstructured":"Lavrenko, V., Choquette, M., Croft, W.B.: Cross-lingual relevance models. In: Proceedings of the 25th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 2002, pp. 175\u2013182. ACM, New York, NY, USA (2002). http:\/\/doi.acm.org\/10.1145\/564376.564408","DOI":"10.1145\/564376.564408"},{"key":"52_CR17","doi-asserted-by":"crossref","unstructured":"Lavrenko, V., Croft, W.B.: Relevance based language models. In: Proceedings of the 24th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 2001, pp. 120\u2013127. ACM, New York, NY, USA (2001). http:\/\/doi.acm.org\/10.1145\/383952.383972","DOI":"10.1145\/383952.383972"},{"key":"52_CR18","doi-asserted-by":"crossref","unstructured":"Liu, Y., Li, C., Zhang, P., Xiong, Z.: A query expansion algorithm based on phrases semantic similarity. In: 2008 International Symposiums on Information Processing (ISIP), pp. 31\u201335, May 2008","DOI":"10.1109\/ISIP.2008.57"},{"key":"52_CR19","unstructured":"Lucene: https:\/\/lucene.apache.org\/"},{"key":"52_CR20","unstructured":"McCallum, A.K.: Mallet: a machine learning for language toolkit (2002). http:\/\/mallet.cs.umass.edu"},{"key":"52_CR21","unstructured":"Navigli, R., Velardi, P.: An analysis of ontology-based query expansion strategies. In: Workshop on Adaptive Text Extraction and Mining, Cavtat Dubrovnik, Croatia, 23 September 2003"},{"key":"52_CR22","doi-asserted-by":"crossref","unstructured":"Oliveira, V., Gomes, G., Bel\u00e9m, F., Brand\u00e3o, W., Almeida, J., Ziviani, N., Gon\u00e7alves, M.: Automatic query expansion based on tag recommendation. In: Proceedings of the 21st ACM International Conference on Information and Knowledge Management, CIKM 2012, pp. 1985\u20131989. ACM, New York, NY, USA (2012). http:\/\/doi.acm.org\/10.1145\/2396761.2398557","DOI":"10.1145\/2396761.2398557"},{"key":"52_CR23","series-title":"Lecture Notes in Computer Science (Lecture Notes in Artificial Intelligence)","doi-asserted-by":"publisher","first-page":"224","DOI":"10.1007\/978-3-540-71701-0_24","volume-title":"Advances in Knowledge Discovery and Data Mining","author":"LAF Park","year":"2007","unstructured":"Park, L.A.F.: Query expansion using a collection dependent probabilistic latent semantic thesaurus. In: Zhou, Z.-H., Li, H., Yang, Q. (eds.) PAKDD 2007. LNCS (LNAI), vol. 4426, pp. 224\u2013235. Springer, Heidelberg (2007)"},{"key":"52_CR24","unstructured":"Riezler, S., Vasserman, A., Tsochantaridis, I., Mittal, V., Liu, Y.: Statistical machine translation for query expansion in answer retrieval. In: Proceedings of the 45th Annual Meeting of the Association for Computational Linguistics (ACL2007). Prague, Czech Republic (2007). http:\/\/www.stefanriezler.com\/PAPERS\/ACL07.pdf"},{"key":"52_CR25","unstructured":"Solr: http:\/\/lucene.apache.org\/solr\/"},{"key":"52_CR26","unstructured":"Sphinx: http:\/\/sphinxsearch.com\/"},{"key":"52_CR27","doi-asserted-by":"crossref","unstructured":"Symonds, M., Zuccon, G., Koopman, B., Bruza, P., Sitbon, L.: Term associations in query expansion: a structural linguistic perspective. In: Proceedings of the 22nd ACM International Conference on Information and Knowledge Management, CIKM 2013, pp. 1189\u20131192. ACM, New York, NY, USA (2013). http:\/\/doi.acm.org\/10.1145\/2505515.2507852","DOI":"10.1145\/2505515.2507852"},{"key":"52_CR28","unstructured":"Systems, I.P.: www.ibm.com\/systems\/power\/"},{"key":"52_CR29","unstructured":"Xapian: http:\/\/xapian.org\/"},{"key":"52_CR30","doi-asserted-by":"crossref","unstructured":"Xu, J., Croft, W.B.: Query expansion using local and global document analysis. In: Proceedings of the 19th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 1996, pp. 4\u201311. ACM, New York, NY, USA (1996). http:\/\/doi.acm.org\/10.1145\/243199.243202","DOI":"10.1145\/243199.243202"},{"key":"52_CR31","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"362","DOI":"10.1007\/978-3-642-00958-7_33","volume-title":"Advances in Information Retrieval","author":"Z Yin","year":"2009","unstructured":"Yin, Z., Shokouhi, M., Craswell, N.: Query expansion using external evidence. In: Boughanem, M., Berrut, C., Mothe, J., Soule-Dupuy, C. (eds.) ECIR 2009. LNCS, vol. 5478, pp. 362\u2013374. Springer, Heidelberg (2009)"}],"container-title":["Lecture Notes in Computer Science","Service-Oriented Computing"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-46295-0_52","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,9,20]],"date-time":"2021-09-20T00:17:44Z","timestamp":1632097064000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-319-46295-0_52"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016]]},"ISBN":["9783319462943","9783319462950"],"references-count":31,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-46295-0_52","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2016]]},"assertion":[{"value":"20 September 2016","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"ICSOC","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Service-Oriented Computing","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Banff","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Canada","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2016","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"10 October 2016","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"13 October 2016","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"14","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"icsoc2016","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}