{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,13]],"date-time":"2026-03-13T01:50:03Z","timestamp":1773366603263,"version":"3.50.1"},"publisher-location":"Cham","reference-count":19,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783319471594","type":"print"},{"value":"9783319471600","type":"electronic"}],"license":[{"start":{"date-parts":[[2016,1,1]],"date-time":"2016-01-01T00:00:00Z","timestamp":1451606400000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016]]},"DOI":"10.1007\/978-3-319-47160-0_34","type":"book-chapter","created":{"date-parts":[[2016,9,27]],"date-time":"2016-09-27T23:43:07Z","timestamp":1475019787000},"page":"376-385","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Fuzzy Multi-label Classification of Customer Complaint Logs Under Noisy Environment"],"prefix":"10.1007","author":[{"given":"Tirthankar","family":"Dasgupta","sequence":"first","affiliation":[]},{"given":"Lipika","family":"Dey","sequence":"additional","affiliation":[]},{"given":"Ishan","family":"Verma","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2016,9,29]]},"reference":[{"key":"34_CR1","doi-asserted-by":"crossref","unstructured":"Agarwal, S., Godbole, S., Punjani, D., Roy, S.: How much noise is too much: a study in automatic text classification. In: Seventh IEEE International Conference on Data Mining, ICDM, pp. 3\u201312. IEEE (2007)","DOI":"10.1109\/ICDM.2007.21"},{"issue":"3","key":"34_CR2","doi-asserted-by":"publisher","first-page":"225","DOI":"10.1177\/1094670502238917","volume":"5","author":"M Davidow","year":"2003","unstructured":"Davidow, M.: Organizational responses to customer complaints: what works and what doesnt. J. Serv. Res. 5(3), 225\u2013250 (2003)","journal-title":"J. Serv. Res."},{"issue":"4","key":"34_CR3","doi-asserted-by":"publisher","first-page":"1007","DOI":"10.1016\/j.dss.2008.04.001","volume":"45","author":"W Duan","year":"2008","unstructured":"Duan, W., Gu, B., Whinston, A.B.: Do online reviews matter? an empirical investigation of panel data. Decis. Support Syst. 45(4), 1007\u20131016 (2008)","journal-title":"Decis. Support Syst."},{"issue":"7","key":"34_CR4","doi-asserted-by":"publisher","first-page":"592","DOI":"10.1016\/j.knosys.2006.03.006","volume":"19","author":"B Galitsky","year":"2006","unstructured":"Galitsky, B.: Reasoning about attitudes of complaining customers. Knowl.-Based Syst. 19(7), 592\u2013615 (2006)","journal-title":"Knowl.-Based Syst."},{"issue":"3","key":"34_CR5","doi-asserted-by":"publisher","first-page":"717","DOI":"10.1016\/j.dss.2008.11.015","volume":"46","author":"BA Galitsky","year":"2009","unstructured":"Galitsky, B.A., Gonz\u00e1lez, M.P., Ches\u00f1evar, C.I.: A novel approach for classifying customer complaints through graphs similarities in argumentative dialogues. Decis. Support Syst. 46(3), 717\u2013729 (2009)","journal-title":"Decis. Support Syst."},{"key":"34_CR6","unstructured":"Jiang, X., Tan, A.-H.: Mining ontological knowledge from domain-specific text documents. In: Fifth IEEE International Conference on Data Mining, p. 4. IEEE (2005)"},{"issue":"1","key":"34_CR7","doi-asserted-by":"publisher","first-page":"24","DOI":"10.1109\/TSA.2002.807352","volume":"11","author":"H-KJ Kuo","year":"2003","unstructured":"Kuo, H.-K.J., Lee, C.-H.: Discriminative training of natural language call routers. IEEE Trans. Speech Audio Process. 11(1), 24\u201335 (2003)","journal-title":"IEEE Trans. Speech Audio Process."},{"key":"34_CR8","doi-asserted-by":"crossref","unstructured":"Mishne, G., Carmel, D., Hoory, R., Roytman, A., Soffer, A.: Automatic analysis of call-center conversations. In: Proceedings of the 14th ACM International Conference on Information and Knowledge Management, pp. 453\u2013459. ACM (2005)","DOI":"10.1145\/1099554.1099684"},{"key":"34_CR9","doi-asserted-by":"crossref","unstructured":"Park, Y.: Automatic call section segmentation for contact-center calls. In: Proceedings of the Sixteenth ACM Conference on Information and Knowledge Management, pp. 117\u2013126. ACM (2007)","DOI":"10.1145\/1321440.1321459"},{"key":"34_CR10","doi-asserted-by":"crossref","unstructured":"Qiao, X., Li, X., Chen, J.: Telecommunications service domain ontology: semantic interoperation foundation of intelligent integrated services. In: Telecommunications Networks-Current Status and Future Trends, pp. 183\u2013210 (2012)","DOI":"10.5772\/36794"},{"key":"34_CR11","doi-asserted-by":"crossref","unstructured":"Roy, S., Subramaniam. L.V.: Automatic generation of domain models for call centers from noisy transcriptions. In: Proceedings of the 21st International Conference on Computational Linguistics and the 44th Annual Meeting of the Association for Computational Linguistics, pp. 737\u2013744. Association for Computational Linguistics (2006)","DOI":"10.3115\/1220175.1220268"},{"key":"34_CR12","doi-asserted-by":"crossref","unstructured":"Subramaniam, L.V., Faruquie, T., Ikbal, S., Godbole, S., Mohania, M.K., et al.: Business intelligence from voice of customer. In: IEEE 25th International Conference on Data Engineering, ICDE 2009, pp. 1391\u20131402. IEEE (2009)","DOI":"10.1109\/ICDE.2009.41"},{"key":"34_CR13","doi-asserted-by":"crossref","unstructured":"Subramaniam, L.V., Roy, S., Faruquie, T.A., Negi, S.: A survey of types of text noise and techniques to handle noisy text. In: Proceedings of The Third Workshop on Analytics for Noisy Unstructured Text Data, pp. 115\u2013122. ACM (2009)","DOI":"10.1145\/1568296.1568315"},{"key":"34_CR14","unstructured":"Takeuchi, H., Subramaniam, L.V., Nasukawa, T., Roy, S.: Automatic identification of important segments and expressions for mining of business-oriented conversations at contact centers. In: EMNLP-CoNLL, pp. 458\u2013467 (2007)"},{"issue":"11","key":"34_CR15","doi-asserted-by":"publisher","first-page":"1584","DOI":"10.1016\/j.ins.2008.11.026","volume":"179","author":"H Takeuchi","year":"2009","unstructured":"Takeuchi, H., Subramaniam, L.V., Nasukawa, T., Roy, S.: Getting insights from the voices of customers: conversation mining at a contact center. Inf. Sci. 179(11), 1584\u20131591 (2009)","journal-title":"Inf. Sci."},{"key":"34_CR16","unstructured":"Tang, M., Pellom, B., Hacioglu, K.: Call-type classification and unsupervised training for the call center domain. In: IEEE Workshop on Automatic Speech Recognition and Understanding, ASRU 2003, pp. 204\u2013208. IEEE (2003)"},{"key":"34_CR17","unstructured":"Tsoumakas, G., Katakis, I.: Multi-label classification: an overview. Aristotle University of Thessaloniki, Department of Informatics, Greece (2006)"},{"key":"34_CR18","doi-asserted-by":"crossref","unstructured":"Yu, J., Zha, Z.-J., Wang, M., Wang, K., Chua, T.-S.: Domain-assisted product aspect hierarchy generation: towards hierarchical organization of unstructured consumer reviews. In: Proceedings of the Conference on Empirical Methods in Natural Language Processing, pp. 140\u2013150. Association for Computational Linguistics (2011)","DOI":"10.1145\/1963192.1963279"},{"issue":"1","key":"34_CR19","doi-asserted-by":"publisher","first-page":"11","DOI":"10.1016\/j.tourman.2004.07.007","volume":"27","author":"A Yuksel","year":"2006","unstructured":"Yuksel, A., Kilinc, U., Yuksel, F.: Cross-national analysis of hotel customers attitudes toward complaining and their complaining behaviours. Tour. Manag. 27(1), 11\u201324 (2006)","journal-title":"Tour. Manag."}],"container-title":["Lecture Notes in Computer Science","Rough Sets"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-47160-0_34","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,5,20]],"date-time":"2019-05-20T01:32:48Z","timestamp":1558315968000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-47160-0_34"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016]]},"ISBN":["9783319471594","9783319471600"],"references-count":19,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-47160-0_34","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2016]]},"assertion":[{"value":"29 September 2016","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"IJCRS","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Joint Conference on Rough Sets","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Santiago de Chile","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Chile","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2016","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"7 October 2016","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"11 October 2016","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"ijcrs2016","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}