{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,3]],"date-time":"2026-08-03T06:27:43Z","timestamp":1785738463757,"version":"3.56.0"},"publisher-location":"Cham","reference-count":12,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783319514680","type":"print"},{"value":"9783319514697","type":"electronic"}],"license":[{"start":{"date-parts":[[2016,1,1]],"date-time":"2016-01-01T00:00:00Z","timestamp":1451606400000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016]]},"DOI":"10.1007\/978-3-319-51469-7_19","type":"book-chapter","created":{"date-parts":[[2016,12,24]],"date-time":"2016-12-24T21:23:01Z","timestamp":1482614581000},"page":"224-235","source":"Crossref","is-referenced-by-count":1,"title":["A Customer Relationship Management Case Study Based on Banking Data"],"prefix":"10.1007","author":[{"given":"Ivan Luciano","family":"Danesi","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Cristina","family":"Rea","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2016,12,25]]},"reference":[{"key":"19_CR1","doi-asserted-by":"crossref","DOI":"10.1017\/CBO9781139565868","volume-title":"Statistical Methods for Recommender Systems","author":"DK Agarwal","year":"2015","unstructured":"Agarwal, D.K., Chen, B.C.: Statistical Methods for Recommender Systems. Cambridge University Press, Cambridge (2015)"},{"issue":"4","key":"19_CR2","doi-asserted-by":"crossref","first-page":"43","DOI":"10.4018\/IJCRMM.2015100103","volume":"6","author":"NC Baser","year":"2015","unstructured":"Baser, N.C., Thakar, D.G.: A literature review on customer relationship management in banks. Int. J. Customer Relat. Mark. Manage. (IJCRMM) 6(4), 43\u201356 (2015)","journal-title":"Int. J. Customer Relat. Mark. Manage. (IJCRMM)"},{"issue":"14","key":"19_CR3","doi-asserted-by":"crossref","first-page":"2225","DOI":"10.1016\/j.patrec.2010.03.014","volume":"31","author":"R Genuer","year":"2010","unstructured":"Genuer, R., Poggi, J.M., Tuleau-Malot, C.: Variable selection using random forests. Pattern Recogn. Lett. 31(14), 2225\u20132236 (2010)","journal-title":"Pattern Recogn. Lett."},{"key":"19_CR4","volume-title":"Applied Multivariate Statistical Analysis","author":"W Hardle","year":"2007","unstructured":"Hardle, W., Simar, L.: Applied Multivariate Statistical Analysis. Springer, Heidelberg (2007)"},{"key":"19_CR5","doi-asserted-by":"crossref","DOI":"10.1007\/978-1-4614-7138-7","volume-title":"An Introduction to Statistical Learning","author":"G James","year":"2013","unstructured":"James, G., Witten, D., Hastie, T., Tibshirani, R.: An Introduction to Statistical Learning. Springer, Heidelberg (2013)"},{"issue":"1","key":"19_CR6","doi-asserted-by":"crossref","first-page":"48","DOI":"10.1108\/02634500910928362","volume":"27","author":"EK Kevork","year":"2009","unstructured":"Kevork, E.K., Vrechopoulos, A.P.: CRM literature: conceptual and functional insights by keyword analysis. Mark. Intell. Plann. 27(1), 48\u201385 (2009)","journal-title":"Mark. Intell. Plann."},{"key":"19_CR7","doi-asserted-by":"crossref","DOI":"10.1007\/978-1-4899-3242-6","volume-title":"Generalized Linear Models","author":"P McCullagh","year":"1989","unstructured":"McCullagh, P., Nelder, J.A.: Generalized Linear Models, vol. 37. CRC Press, Boca Raton (1989)"},{"key":"19_CR8","doi-asserted-by":"crossref","first-page":"2592","DOI":"10.1016\/j.eswa.2008.02.021","volume":"36","author":"EWT Ngai","year":"2009","unstructured":"Ngai, E.W.T., Xiu, L., Chau, D.C.K.: Application of data mining techniques in customer relationship management: a literature review and classification. Expert Syst. Appl. 36, 2592\u20132602 (2009)","journal-title":"Expert Syst. Appl."},{"key":"19_CR9","doi-asserted-by":"crossref","first-page":"10059","DOI":"10.1016\/j.eswa.2012.02.038","volume":"39","author":"DH Park","year":"2012","unstructured":"Park, D.H., Kim, H.K., Choi, I.Y., Kim, J.K.: A literature review and classification of recommender systems research. Expert Syst. Appl. 39, 10059\u201310072 (2012)","journal-title":"Expert Syst. Appl."},{"issue":"1","key":"19_CR10","doi-asserted-by":"crossref","first-page":"307","DOI":"10.1186\/1471-2105-9-307","volume":"9","author":"C Strobl","year":"2008","unstructured":"Strobl, C., Boulesteix, A.L., Kneib, T., Augustin, T., Zeileis, A.: Conditional variable importance for random forests. BMC Bioinf. 9(1), 307 (2008)","journal-title":"BMC Bioinf."},{"key":"19_CR11","unstructured":"Welling, S.H., Refsgaard, H.H.F., Brockhoff, P.B., Clemmensen, L.H.: Forest floor visualizations of random forests. arXiv preprint. arXiv:1605.09196 (2016)"},{"key":"19_CR12","doi-asserted-by":"crossref","unstructured":"Zineldin, M., Vasicheva, V.: Banking and financial sector in the cloud: knowledge, quality and innovation management. In: Cloud Systems in Supply Chains, pp. 178\u2013194 (2015)","DOI":"10.1057\/9781137324245_11"}],"container-title":["Lecture Notes in Computer Science","Machine Learning, Optimization, and Big Data"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-51469-7_19","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,7,19]],"date-time":"2022-07-19T22:45:31Z","timestamp":1658270731000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-51469-7_19"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016]]},"ISBN":["9783319514680","9783319514697"],"references-count":12,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-51469-7_19","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2016]]}}}