{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,28]],"date-time":"2025-03-28T02:26:11Z","timestamp":1743128771141,"version":"3.40.3"},"publisher-location":"Cham","reference-count":22,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319534794"},{"type":"electronic","value":"9783319534800"}],"license":[{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017]]},"DOI":"10.1007\/978-3-319-53480-0_101","type":"book-chapter","created":{"date-parts":[[2017,2,22]],"date-time":"2017-02-22T10:12:19Z","timestamp":1487758339000},"page":"1031-1040","source":"Crossref","is-referenced-by-count":0,"title":["Using Intelligent Systems to Improve Case Flow in Court Systems"],"prefix":"10.1007","author":[{"given":"Ana L\u00facia","family":"Martins","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2017,2,23]]},"reference":[{"key":"101_CR1","unstructured":"Pekkanen, P., Pekkanen, J., Pirttila, T.: Justice system process as a supply chain \u2013 analysis of throughput-times, queues and capacity bottlenecks. In: 14th International Symposium on Inventories. Hungary, Budapest (2007)"},{"key":"101_CR2","unstructured":"Martins, A.L., Carvalho, J.C.: Creating value in a services supply chain. In: 10th International Symposium on Logistics, pp. 708\u2013713 (2005)"},{"issue":"3","key":"101_CR3","doi-asserted-by":"crossref","first-page":"123","DOI":"10.24867\/IJIEM-2013-3-116","volume":"4","author":"AL Martins","year":"2013","unstructured":"Martins, A.L., Carvalho, J.C.: Sliming lead times in courts of law \u2013 a case study. Int. J. Ind. Eng. Man. 4(3), 123\u2013130 (2013)","journal-title":"Int. J. Ind. Eng. Man."},{"issue":"2","key":"101_CR4","first-page":"131","volume":"6","author":"P Seppala","year":"2013","unstructured":"Seppala, P., Kerkkanen, A., Pekkanen, P., Pirttila, T.: Applying the operations management \u2013 approach to reduce process delays in justice courts. Int. J. Bus. Ex. 6(2), 131\u2013147 (2013)","journal-title":"Int. J. Bus. Ex."},{"key":"101_CR5","unstructured":"Martins, A.L.: Visiting legal systems using S-D logic lens: the impact on operations. In: 23rd EurOMA Conference (2016)"},{"key":"101_CR6","doi-asserted-by":"crossref","first-page":"211","DOI":"10.1007\/s10462-011-9305-z","volume":"41","author":"D Carneiro","year":"2014","unstructured":"Carneiro, D., Novais, P., Andrade, F., Zeleznikow, J., Nevez, J.: Online dispute resolution: an artificial intelligence perspective. Artif. Intell. Rev. 41, 211\u2013240 (2014)","journal-title":"Artif. Intell. Rev."},{"issue":"1","key":"101_CR7","first-page":"81","volume":"1","author":"M Kalinauskas","year":"2011","unstructured":"Kalinauskas, M.: Problematic aspects of the use of expert systems in law. Socialin\u00e9s Technologijos 1(1), 81\u201390 (2011)","journal-title":"Socialin\u00e9s Technologijos"},{"key":"101_CR8","unstructured":"CSCMP. http:\/\/cscmp.org . Accessed 16 Sept 2016"},{"key":"101_CR9","volume-title":"Process Innovation: Reengineering Work Through Information Technology","author":"TH Davenport","year":"1993","unstructured":"Davenport, T.H.: Process Innovation: Reengineering Work Through Information Technology. Harvard Business School Press, Boston (1993)"},{"key":"101_CR10","volume-title":"Supply Chain Logistics Management","author":"DJ Bowersox","year":"2012","unstructured":"Bowersox, D.J., Closs, D.J., Cooper, M.B., Bowersox, J.C.: Supply Chain Logistics Management, 4th edn. McGraw-Hill International Edition, Boston (2012)","edition":"4"},{"key":"101_CR11","volume-title":"The Handbook of Logistics & Distribution Management \u2013 Understanding the Supply Chain","author":"A Rushton","year":"2014","unstructured":"Rushton, A., Croucher, P., Baker, P.: The Handbook of Logistics & Distribution Management \u2013 Understanding the Supply Chain, 4th edn. Kogan Page, London (2014)","edition":"4"},{"key":"101_CR12","volume-title":"Logistics Management & Strategy \u2013 Competing Through the Supply Chain","author":"A Harrison","year":"2014","unstructured":"Harrison, A., van Hoek, R., Skipworth, H.: Logistics Management & Strategy \u2013 Competing Through the Supply Chain, 5th edn. Pearson, London (2014)","edition":"5"},{"key":"101_CR13","volume-title":"Service Management: Operations, Strategy, Information Technology","author":"J Fitzsimmons","year":"2014","unstructured":"Fitzsimmons, J., Fitzsimmons, M., Bordoloi, S.: Service Management: Operations, Strategy, Information Technology, 8th edn. McGraw-Hill International Edition, Hardcover (2014)","edition":"8"},{"key":"101_CR14","volume-title":"Operations Management","author":"N Slack","year":"2010","unstructured":"Slack, N., Chambers, S., Johnston, R.: Operations Management, 6th edn. Prentice Hall\/Financial Times, Upper (2010)","edition":"6"},{"key":"101_CR15","volume-title":"Lean Thinking","author":"J Womack","year":"2003","unstructured":"Womack, J., Jones, D.: Lean Thinking, 2nd edn. Free Press Business, London (2003)","edition":"2"},{"issue":"1","key":"101_CR16","first-page":"35","volume":"28","author":"P Hines","year":"2008","unstructured":"Hines, P., Martins, A.L., Beale, J.: Testing the Boundaries of Lean Thinking: Observations from the Legal Public Sector. Pub. Mon. Man. 28(1), 35\u201340 (2008)","journal-title":"Pub. Mon. Man."},{"key":"101_CR17","doi-asserted-by":"crossref","first-page":"221","DOI":"10.1007\/978-1-84882-748-6_18","volume-title":"Rapid Modelling for Increasing Competitiveness - Tools and Mindsets","author":"P Pekkanen","year":"2009","unstructured":"Pekkanen, P., Karppinen, H., Pirttil\u00e4, T.: What causes prolonged lead-times in courts of law? In: Reiner, G. (ed.) Rapid Modelling for Increasing Competitiveness - Tools and Mindsets, pp. 221\u2013231. Springer-Verlag, London (2009)"},{"key":"101_CR18","unstructured":"Martins, A.L., Carvalho, J.C.: The court system and its dynamics \u2013 a case study. In: 9th International Symposium on Logistics, pp. 29\u201333 (2004)"},{"issue":"5","key":"101_CR19","doi-asserted-by":"crossref","first-page":"298","DOI":"10.1108\/09555340810886585","volume":"20","author":"C Gronross","year":"2008","unstructured":"Gronross, C.: Service logic revisited: Who creates value? And who co-creates? Eur. Bus. Rev. 20(5), 298\u2013314 (2008)","journal-title":"Eur. Bus. Rev."},{"key":"101_CR20","unstructured":"Regulation (EC) no 861\/2007, Official Journal of the European Union, L 199, p. 1 of 31.7.2007"},{"key":"101_CR21","unstructured":"Storsjo, I., Martins, A.L., Zanoni, S.: Leanness and agility in the judicial supply chain. In: 22nd EurOMA Conference (2015)"},{"key":"101_CR22","volume-title":"The Routledge Companion to Lean Management, Chap. 31","author":"AL Martins","year":"2016","unstructured":"Martins, A.L., Storsjo, I., Zanoni, S.: Lean justice. In: Netland, T., Powell, D. (eds.) The Routledge Companion to Lean Management, Chap. 31. Routledge, London (2016)"}],"container-title":["Advances in Intelligent Systems and Computing","Intelligent Systems Design and Applications"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-53480-0_101","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,8,22]],"date-time":"2023-08-22T09:33:23Z","timestamp":1692696803000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-53480-0_101"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017]]},"ISBN":["9783319534794","9783319534800"],"references-count":22,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-53480-0_101","relation":{},"ISSN":["2194-5357","2194-5365"],"issn-type":[{"type":"print","value":"2194-5357"},{"type":"electronic","value":"2194-5365"}],"subject":[],"published":{"date-parts":[[2017]]}}}