{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,27]],"date-time":"2025-03-27T20:07:41Z","timestamp":1743106061444,"version":"3.40.3"},"publisher-location":"Cham","reference-count":38,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319569246"},{"type":"electronic","value":"9783319569253"}],"license":[{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017]]},"DOI":"10.1007\/978-3-319-56925-3_10","type":"book-chapter","created":{"date-parts":[[2017,4,5]],"date-time":"2017-04-05T12:33:44Z","timestamp":1491395624000},"page":"115-130","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["A Conceptual Modelling of the Key Components and Relations of Service Systems"],"prefix":"10.1007","author":[{"given":"Bertrand","family":"Verlaine","sequence":"first","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2017,4,6]]},"reference":[{"issue":"1","key":"10_CR1","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1147\/sj.471.0071","volume":"47","author":"S Alter","year":"2008","unstructured":"Alter, S.: Service system fundamentals: work system, value chain, and life cycle. IBM Syst. J. 47(1), 71\u201385 (2008)","journal-title":"IBM Syst. J."},{"issue":"3","key":"10_CR2","doi-asserted-by":"publisher","first-page":"145","DOI":"10.1016\/j.emj.2008.04.003","volume":"26","author":"SL Vargo","year":"2008","unstructured":"Vargo, S.L., Maglio, P.P., Akaka, M.A.: On value and value co-creation: a service systems and service logic perspective. Eur. Manag. J. 26(3), 145\u2013152 (2008)","journal-title":"Eur. Manag. J."},{"key":"10_CR3","doi-asserted-by":"publisher","first-page":"133","DOI":"10.1007\/978-1-4419-1628-0_8","volume-title":"Handbook of Service Science","author":"SL Vargo","year":"2010","unstructured":"Vargo, S.L., Lusch, R.F., Akaka, M.A.: Advancing service science with service-dominant logic: clarifications and conceptual development. In: Maglio, P.P., Kieliszewski, C.A., Spohrer, J.C. (eds.) Handbook of Service Science, pp. 133\u2013156. Springer, Heidelberg (2010)"},{"issue":"1","key":"10_CR4","doi-asserted-by":"publisher","first-page":"18","DOI":"10.1007\/s11747-007-0058-9","volume":"36","author":"PP Maglio","year":"2008","unstructured":"Maglio, P.P., Spohrer, J.: Fundamentals of service science. J. Acad. Mark. Sci. 36(1), 18\u201320 (2008)","journal-title":"J. Acad. Mark. Sci."},{"issue":"20","key":"10_CR5","first-page":"3102","volume":"16","author":"B Thalheim","year":"2010","unstructured":"Thalheim, B.: Towards a theory of conceptual modelling. J. Univ. Comput. Sci. 16(20), 3102\u20133137 (2010)","journal-title":"J. Univ. Comput. Sci."},{"issue":"1","key":"10_CR6","doi-asserted-by":"publisher","first-page":"65","DOI":"10.1111\/j.1551-6708.1987.tb00863.x","volume":"11","author":"JH Larkin","year":"1987","unstructured":"Larkin, J.H., Simon, H.A.: Why a diagram is (sometimes) worth ten thousand words. Cogn. Sci. 11(1), 65\u2013100 (1987)","journal-title":"Cogn. Sci."},{"key":"10_CR7","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/978-3-642-17505-3_1","volume-title":"The Evolution of Conceptual Modeling","author":"R Wieringa","year":"2011","unstructured":"Wieringa, R.: Real-world semantics of conceptual models. In: Kaschek, R., Delcambre, L. (eds.) The Evolution of Conceptual Modeling. LNCS, vol. 6520, pp. 1\u201320. Springer, Heidelberg (2011). doi:10.1007\/978-3-642-17505-3_1"},{"volume-title":"Fundamentals of Service Systems","year":"2015","key":"10_CR8","unstructured":"Cardoso, J., Fromm, H., Nickel, S., Satzger, G., Studer, R., Weinhardt, C. (eds.): Fundamentals of Service Systems. Springer, Cham (2015)"},{"issue":"4","key":"10_CR9","doi-asserted-by":"publisher","first-page":"315","DOI":"10.1111\/j.1475-4991.1977.tb00021.x","volume":"23","author":"TP Hill","year":"1977","unstructured":"Hill, T.P.: On goods and services. Rev. Income Wealth 23(4), 315\u2013352 (1977)","journal-title":"Rev. Income Wealth"},{"issue":"4","key":"10_CR10","doi-asserted-by":"publisher","first-page":"32","DOI":"10.2307\/1249496","volume":"30","author":"JM Rathmell","year":"1966","unstructured":"Rathmell, J.M.: What is meant by services? J. Mark. 30(4), 32\u201336 (1966)","journal-title":"J. Mark."},{"key":"10_CR11","unstructured":"Gr\u00f6nroos, C.: Service management and marketing: managing the moments of truth in service competition. Lexington Books, Issues in Organization and Management Series (1990)"},{"key":"10_CR12","volume-title":"Services Marketing","author":"C Lovelock","year":"1996","unstructured":"Lovelock, C., Vandermerwe, S., Lewis, B.: Services Marketing. Prentice Hall Europe, London (1996)"},{"key":"10_CR13","volume-title":"The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions","author":"SL Vargo","year":"2006","unstructured":"Vargo, S.L., Lusch, R.F.: Service-dominant logic: what it is, what it is not, what it might be? In: Lusch, R.F., Vargo, S.L. (eds.) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions. ME Sharpe, Armonk (2006)"},{"key":"10_CR14","volume-title":"Understanding Services Management","author":"E Gummesson","year":"1995","unstructured":"Gummesson, E.: Relationship marketing: its role in the service economy. In: Glynn, W.J., Barnes, J.G. (eds.) Understanding Services Management. Wiley, New York (1995). Chap. 9"},{"issue":"1","key":"10_CR15","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1509\/jmkg.68.1.1.24036","volume":"68","author":"SL Vargo","year":"2004","unstructured":"Vargo, S.L., Lusch, R.F.: Evolving to a new dominant logic for marketing. J. Mark. 68(1), 1\u201317 (2004)","journal-title":"J. Mark."},{"issue":"1","key":"10_CR16","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s11747-007-0069-6","volume":"36","author":"SL Vargo","year":"2008","unstructured":"Vargo, S.L., Lusch, R.F.: Service-dominant logic: continuing the evolution. J. Acad. Mark. Sci. 36(1), 1\u201310 (2008)","journal-title":"J. Acad. Mark. Sci."},{"key":"10_CR17","unstructured":"Chinnici, R., Moreau, J.J., Ryman, A., Weerawarana, S.: Web Services Description Language (WSDL) version 2.0 part 1: core language. W3C Recommendation, World Wide Web Consortium (W3C), June 2007. http:\/\/www.w3.org\/TR\/wsdl20\/"},{"key":"10_CR18","unstructured":"Editorial group of the object management group: Service oriented architecture Modeling Language (SoaML) Specification. Normative document, The Object Management Group, May 2012. http:\/\/www.omg.org\/spec\/SoaML\/1.0.1\/"},{"key":"10_CR19","unstructured":"World Wide Web Consortium: Service modeling language, version 1.1. W3C Recommendation. The Object Management Group (2009). http:\/\/www.w3.org\/TR\/sml"},{"key":"10_CR20","doi-asserted-by":"crossref","unstructured":"Barros, A., Kylau, U., Oberle, D.: Unified Service Description Language 3.0 (USDL) overview. Technical report, SAP Research (2011)","DOI":"10.1007\/978-1-4614-1864-1"},{"key":"10_CR21","unstructured":"Ferrario, R., Guarino, N., Janiesch, C., Kiemes, T., Oberle, D., Probst, F.: Towards an ontological foundation of services science: the general service model. In: 10th Internationale Tagung Wirtschaftsinformatik, pp. 47\u201356 (2011)"},{"issue":"4","key":"10_CR22","doi-asserted-by":"publisher","first-page":"246","DOI":"10.1002\/bse.414","volume":"13","author":"A Tukker","year":"2004","unstructured":"Tukker, A.: Eight types of product-service system: eight ways to sustainability? Experiences SusProNet. Bus. Strateg. Environ. 13(4), 246\u2013260 (2004)","journal-title":"Experiences SusProNet. Bus. Strateg. Environ."},{"issue":"4","key":"10_CR23","doi-asserted-by":"publisher","first-page":"395","DOI":"10.1007\/s10257-008-0105-1","volume":"7","author":"PP Maglio","year":"2009","unstructured":"Maglio, P.P., Vargo, S.L., Caswell, N., Spohrer, J.: The service system is the basic abstraction of service science. Inf. Syst. e-Bus. Manag. 7(4), 395\u2013406 (2009)","journal-title":"Inf. Syst. e-Bus. Manag."},{"issue":"6","key":"10_CR24","doi-asserted-by":"publisher","first-page":"479","DOI":"10.1016\/j.emj.2010.07.002","volume":"28","author":"D Kindstr\u00f6m","year":"2010","unstructured":"Kindstr\u00f6m, D.: Towards a service-based business model - key aspects for future competitive advantage. Eur. Manag. J. 28(6), 479\u2013490 (2010)","journal-title":"Eur. Manag. J."},{"key":"10_CR25","unstructured":"Zolnowski, A., Semmann, M., B\u00f6hmann, T.: Metamodels for representing service business models. In: Proceedings of SIGSVC Workshop, paper 477 (2011)"},{"issue":"4","key":"10_CR26","doi-asserted-by":"publisher","first-page":"11","DOI":"10.1109\/5254.941353","volume":"16","author":"J Gordijn","year":"2001","unstructured":"Gordijn, J., Akkermans, H., Van Vliet, J.: Designing and evaluating e-business models. IEEE Intell. Syst. 16(4), 11\u201317 (2001)","journal-title":"IEEE Intell. Syst."},{"issue":"2","key":"10_CR27","doi-asserted-by":"publisher","first-page":"133","DOI":"10.1007\/s11747-012-0308-3","volume":"41","author":"C Gr\u00f6nroos","year":"2013","unstructured":"Gr\u00f6nroos, C., Voima, P.: Critical service logic: making sense of value creation and co-creation. J. Acad. Mark. Sci. 41(2), 133\u2013150 (2013)","journal-title":"J. Acad. Mark. Sci."},{"issue":"1","key":"10_CR28","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1109\/MC.2007.33","volume":"40","author":"JC Spohrer","year":"2007","unstructured":"Spohrer, J.C., Maglio, P.P., Bailey, J.H., Gruhl, D.: Steps toward a science of service systems. IEEE Comp. Soc. 40(1), 71\u201377 (2007)","journal-title":"IEEE Comp. Soc."},{"issue":"3","key":"10_CR29","doi-asserted-by":"publisher","first-page":"238","DOI":"10.3401\/poms.1080.0027","volume":"17","author":"J Spohrer","year":"2008","unstructured":"Spohrer, J., Maglio, P.P.: The emergence of service science: toward systematic service innovations to accelerate co-creation of value. Prod. Oper. Manag. 17(3), 238\u2013246 (2008)","journal-title":"Prod. Oper. Manag."},{"issue":"7","key":"10_CR30","doi-asserted-by":"publisher","first-page":"81","DOI":"10.1145\/1139922.1139955","volume":"49","author":"PP Maglio","year":"2006","unstructured":"Maglio, P.P., Srinivasan, S., Kreulen, J.T., Spohrer, J.: Service systems, service scientists, SSME, and innovation. Commun. ACM 49(7), 81\u201385 (2006)","journal-title":"Commun. ACM"},{"issue":"3","key":"10_CR31","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1002\/dir.20015","volume":"18","author":"CK Prahalad","year":"2004","unstructured":"Prahalad, C.K., Ramaswamy, V.: Co-creation experiences: the next practice in value creation. J. Interact. Mark. 18(3), 5\u201314 (2004)","journal-title":"J. Interact. Mark."},{"issue":"4","key":"10_CR32","doi-asserted-by":"publisher","first-page":"444","DOI":"10.1108\/03684920010322055","volume":"29","author":"A Backlund","year":"2000","unstructured":"Backlund, A.: The definition of system. Kybernetes 29(4), 444\u2013451 (2000)","journal-title":"Kybernetes"},{"key":"10_CR33","first-page":"3","volume-title":"Introduction to Service Engineering","author":"J Spohrer","year":"2010","unstructured":"Spohrer, J., Maglio, P.P.: Service science: toward a smarter planet. In: Salvendy, G., Karwowski, W. (eds.) Introduction to Service Engineering, pp. 3\u201330. Wiley, New York (2010). Chap. 1"},{"key":"10_CR34","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-349-17729-5","volume-title":"The Division of Labor in Society","author":"E Durkheim","year":"1984","unstructured":"Durkheim, E.: The Division of Labor in Society. The Free Press, New York (1984). Translation of \u201cDe la division du travail social\u201d published in 1933"},{"issue":"1","key":"10_CR35","doi-asserted-by":"publisher","first-page":"107","DOI":"10.1108\/09564230510587177","volume":"16","author":"B Edvardsson","year":"2005","unstructured":"Edvardsson, B., Gustafsson, A., Roos, I.: Service portraits in service research: a critical review. Int. J. Serv. Ind. Manag. 16(1), 107\u2013121 (2005)","journal-title":"Int. J. Serv. Ind. Manag."},{"key":"10_CR36","doi-asserted-by":"publisher","first-page":"157","DOI":"10.1007\/978-1-4419-1628-0_9","volume-title":"Handbook of Service Science","author":"JC Spohrer","year":"2010","unstructured":"Spohrer, J.C., Maglio, P.P.: Toward a science of service systems: value and symbols. In: Maglio, P.P., Kieliszewski, C.A., Spohrer, J.C. (eds.) Handbook of Service Science, pp. 157\u2013194. Springer, Heidelberg (2010)"},{"issue":"1","key":"10_CR37","doi-asserted-by":"publisher","first-page":"19","DOI":"10.1007\/s11747-008-0131-z","volume":"38","author":"RF Lusch","year":"2010","unstructured":"Lusch, R.F., Vargo, S.L., Tanniru, M.: Service, value networks and learning. J. Acad. Mark. Sci. 38(1), 19\u201331 (2010)","journal-title":"J. Acad. Mark. Sci."},{"key":"10_CR38","doi-asserted-by":"crossref","unstructured":"Baines, T.S., Lightfoot, H.W., Evans, S., Neely, A., Greenough, R., Peppard, J., Roy, R., Shehab, E., Braganza, A., Tiwari, A., et al.: State-of-the-art in product-service systems. In: Proceedings of the Institution of Mechanical Engineers, pp. 1543\u20131552. Sage Publications (2007)","DOI":"10.1243\/09544054JEM858"}],"container-title":["Lecture Notes in Business Information Processing","Exploring Services Science"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-56925-3_10","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,3,12]],"date-time":"2024-03-12T13:28:12Z","timestamp":1710250092000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-319-56925-3_10"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017]]},"ISBN":["9783319569246","9783319569253"],"references-count":38,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-56925-3_10","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2017]]},"assertion":[{"value":"6 April 2017","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"IESS","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Exploring Services Science","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Rome","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Italy","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2017","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24 May 2017","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"26 May 2017","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"8","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"icexss2017","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/www.itais.org\/conference\/iess2017\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}