{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,9]],"date-time":"2025-12-09T15:41:14Z","timestamp":1765294874183,"version":"3.40.3"},"publisher-location":"Cham","reference-count":33,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319569246"},{"type":"electronic","value":"9783319569253"}],"license":[{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017]]},"DOI":"10.1007\/978-3-319-56925-3_13","type":"book-chapter","created":{"date-parts":[[2017,4,5]],"date-time":"2017-04-05T12:33:44Z","timestamp":1491395624000},"page":"159-172","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting"],"prefix":"10.1007","author":[{"given":"Bj\u00f6rn","family":"Schmitz","sequence":"first","affiliation":[]},{"given":"Gerhard","family":"Satzger","sequence":"additional","affiliation":[]},{"given":"Ralf","family":"Gitzel","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2017,4,6]]},"reference":[{"key":"13_CR1","doi-asserted-by":"publisher","first-page":"223","DOI":"10.1016\/j.procir.2014.02.010","volume":"16","author":"M Herzog","year":"2014","unstructured":"Herzog, M., Meuris, D., Bender, B., Sadek, T.: The nature of risk management in the early phase of IPS$$^2$$ design. Procedia CIRP 16, 223\u2013228 (2014)","journal-title":"Procedia CIRP"},{"issue":"5","key":"13_CR2","doi-asserted-by":"publisher","first-page":"603","DOI":"10.1108\/JOSM-07-2013-0193","volume":"25","author":"JA Erkoyuncu","year":"2014","unstructured":"Erkoyuncu, J.A., Roy, R., Shehab, E., Kutsch, E.: An innovative uncertainty management framework to support contracting for product-service availability. J. Serv. Manag. 25(5), 603\u2013638 (2014)","journal-title":"J. Serv. Manag."},{"issue":"1","key":"13_CR3","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/S0019-8501(99)00090-5","volume":"30","author":"S Stremersch","year":"2001","unstructured":"Stremersch, S., Wuyts, S., Frambach, R.T.: The purchasing of full-service contracts: an exploratory study within the industrial maintenance market. Ind. Market. Manag. 30(1), 1\u201312 (2001)","journal-title":"Ind. Market. Manag."},{"issue":"4","key":"13_CR4","doi-asserted-by":"publisher","first-page":"460","DOI":"10.1108\/09564231011066114","volume":"21","author":"P Hypko","year":"2010","unstructured":"Hypko, P., Tilebein, M., Gleich, R.: Benefits and uncertainties of performance-based contracting in manufacturing industries: an agency theory perspective. J. Serv. Manag. 21(4), 460\u2013489 (2010)","journal-title":"J. Serv. Manag."},{"issue":"19","key":"13_CR5","doi-asserted-by":"publisher","first-page":"5771","DOI":"10.1080\/00207543.2013.794318","volume":"51","author":"JA Erkoyuncu","year":"2013","unstructured":"Erkoyuncu, J.A., Durugbo, C., Shehab, E., Roy, R., Parker, R., Gath, A., Howell, D.: Uncertainty driven service cost estimation for decision support at the bidding stage. Int. J. Prod. Res. 51(19), 5771\u20135788 (2013)","journal-title":"Int. J. Prod. Res."},{"issue":"1","key":"13_CR6","doi-asserted-by":"publisher","first-page":"113","DOI":"10.1016\/j.ejor.2012.04.012","volume":"222","author":"S Huber","year":"2012","unstructured":"Huber, S., Spinler, S.: Pricing of full-service repair contracts. Eur. J. Operat. Res. 222(1), 113\u2013121 (2012)","journal-title":"Eur. J. Operat. Res."},{"key":"13_CR7","unstructured":"Baglee, D., Marttonen, S., Galar, D.: The need for Big Data collection and analyses to support the development of an advanced maintenance strategy. In: 11th International Conference on Data Mining, pp. 3\u20139. IEEE, Las Vegas (2015)"},{"key":"13_CR8","doi-asserted-by":"crossref","unstructured":"Kaisler, S., Armour, F., Espinosa, J.A., Money, W.: Big data: issues and challenges moving forward. In: 46th Hawaii International Conference on System Sciences. pp. 995\u20131004. IEEE, Wailea (2013)","DOI":"10.1109\/HICSS.2013.645"},{"issue":"6","key":"13_CR9","doi-asserted-by":"publisher","first-page":"946","DOI":"10.1108\/IJOPM-02-2014-0052","volume":"35","author":"O Benedettini","year":"2015","unstructured":"Benedettini, O., Neely, A., Swink, M.: Why do servitized firms fail? A risk-based explanation. Int. J. Operat. Prod. Manag. 35(6), 946\u2013979 (2015)","journal-title":"Int. J. Operat. Prod. Manag."},{"issue":"1","key":"13_CR10","doi-asserted-by":"publisher","first-page":"14","DOI":"10.1016\/j.emj.2004.12.006","volume":"23","author":"H Gebauer","year":"2005","unstructured":"Gebauer, H., Fleisch, E., Friedli, T.: Overcoming the service paradox in manufacturing companies. Eur. Manag. J. 23(1), 14\u201326 (2005)","journal-title":"Eur. Manag. J."},{"key":"13_CR11","unstructured":"Erkoyuncu, J.A., Roy, R., Shehab, E., Wardle, P.: Uncertainty challenges in service cost estimation for product-service systems in the aerospace and defence industries. In: 1st CIRP Industrial Product-Service System (IPS$$^2$$) Conference, pp. 200\u2013206. Cranfield University Press, Cranfield (2009)"},{"key":"13_CR12","volume-title":"Contract Theory","author":"P Bolton","year":"2005","unstructured":"Bolton, P., Dewatripont, M.: Contract Theory. MIT Press, Cambridge (2005)"},{"issue":"3","key":"13_CR13","doi-asserted-by":"publisher","first-page":"529","DOI":"10.1093\/icc\/11.3.529","volume":"11","author":"H Chesbrough","year":"2002","unstructured":"Chesbrough, H., Rosenbloom, R.S.: The role of the business model in capturing value from innovation: evidence from Xerox Corporation\u2019s technology spin-off companies. Ind. Corp. Change 11(3), 529\u2013555 (2002)","journal-title":"Ind. Corp. Change"},{"key":"13_CR14","doi-asserted-by":"publisher","first-page":"261","DOI":"10.1016\/j.jclepro.2013.01.036","volume":"51","author":"J Van Ostaeyen","year":"2013","unstructured":"Van Ostaeyen, J., Van Horenbeek, A., Pintelon, L., Duflou, J.R.: A refined typology of product-service systems based on functional hierarchy modeling. J. Clean. Prod. 51, 261\u2013276 (2013)","journal-title":"J. Clean. Prod."},{"key":"13_CR15","doi-asserted-by":"crossref","unstructured":"Bamberg, G., Coenenberg, A.G., Krapp, M.: Betriebswirtschaftliche Entscheidungslehre, 15th edn. Vahlens Kurzlehrb\u00fccher, Vahlen, M\u00fcnchen, Germany (2012)","DOI":"10.15358\/9783800645190"},{"key":"13_CR16","volume-title":"Risk, Uncertainty, and Profit","author":"FH Knight","year":"1921","unstructured":"Knight, F.H.: Risk, Uncertainty, and Profit. Houghton Mifflin, Boston (1921)"},{"key":"13_CR17","doi-asserted-by":"crossref","unstructured":"Erkoyuncu, J.A., Roy, R., Shehab, E., Cheruvu, K.: Understanding service uncertainties in industrial product-service system cost estimation. Int. J. Adv. Manuf. Technol. 52(9\u201312), 1223\u20131238 (2011)","DOI":"10.1007\/s00170-010-2767-3"},{"key":"13_CR18","unstructured":"Webster, J., Watson, R.T.: Analyzing the past to prepare for the future: writing a literature review. MIS Q. 26(2), xiii\u2013xxiii (2002)"},{"key":"13_CR19","doi-asserted-by":"crossref","unstructured":"Baines, T.S., Lightfoot, H.W., Evans, S., Neely, A., et al.: State-of-the-art in product-service systems. Proc. Inst. Mech. Eng. Part B J. Eng. Manuf. 221(10), 1543\u20131552 (2007)","DOI":"10.1243\/09544054JEM858"},{"key":"13_CR20","doi-asserted-by":"crossref","unstructured":"Schulte, J.K., Steven, M.: Risk management of industrial product-service systems (IPS2) \u2013 how to consider risk and uncertainty over the IPS2 lifecycle? In: Dornfeld, D.A., Linke, B.S. (eds.) 19th CIRP Conference on Life Cycle Engineering, pp. 37\u201342. Springer, Berkeley (2012)","DOI":"10.1007\/978-3-642-29069-5_7"},{"issue":"21","key":"13_CR21","doi-asserted-by":"publisher","first-page":"6295","DOI":"10.1080\/00207543.2013.794316","volume":"51","author":"JA Erkoyuncu","year":"2013","unstructured":"Erkoyuncu, J.A., Durugbo, C., Roy, R.: Identifying uncertainties for industrial service delivery: a systems approach. Int. J. Prod. Res. 51(21), 6295\u20136315 (2013)","journal-title":"Int. J. Prod. Res."},{"issue":"4","key":"13_CR22","doi-asserted-by":"publisher","first-page":"421","DOI":"10.1007\/s11518-013-5233-6","volume":"22","author":"T Sakao","year":"2013","unstructured":"Sakao, T., \u00d6hrwall R\u00f6nnb\u00e4ck, A., \u00d6lundh Sandstr\u00f6m, G.: Uncovering benefits and risks of integrated product service offerings - using a case of technology encapsulation. J. Syst. Sci. Syst. Eng. 22(4), 421\u2013439 (2013)","journal-title":"J. Syst. Sci. Syst. Eng."},{"key":"13_CR23","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.paerosci.2015.06.002","volume":"77","author":"O Schwabe","year":"2015","unstructured":"Schwabe, O., Shehab, E., Erkoyuncu, J.: Uncertainty quantification metrics for whole product life cycle cost estimates in aerospace innovation. Prog. Aerosp. Sci. 77, 1\u201324 (2015)","journal-title":"Prog. Aerosp. Sci."},{"issue":"2","key":"13_CR24","doi-asserted-by":"publisher","first-page":"155","DOI":"10.1108\/02635570910930073","volume":"109","author":"R Bose","year":"2009","unstructured":"Bose, R.: Advanced analytics: opportunities and challenges. Ind. Manag. Data Syst 109(2), 155\u2013172 (2009)","journal-title":"Ind. Manag. Data Syst"},{"key":"13_CR25","unstructured":"Kl\u00f6pper, B., Schlake, J.C.: Aufbrechen der Datensilos-Big Data Forschungsfragen aus dem Bereich Industrial Analytics. Lecture Notes in Informatics - INFORMATIK 2014, pp. 79\u201381. German Informatics Society, Stuttgart, Germany (2014)"},{"key":"13_CR26","doi-asserted-by":"crossref","unstructured":"Koronios, A., Redman, T., Gao, J.: Internal data markets: the opportunity and first steps. In: 4th International Conference on Cooperation and Promotion of Information Resources in Science and Technology, pp. 127\u2013130. IEEE, Beijing (2009)","DOI":"10.1109\/COINFO.2009.57"},{"key":"13_CR27","unstructured":"Jess, T., Woodal, P., McFarlane, D.: A framework for identifying suitable cases for using market-based approaches in industrial data acquisition. In: 1st International Data and Information Management Conference, pp. 113\u2013124. Library and Information Statistics Unit, Loughborough University, Loughborough (2014)"},{"issue":"4","key":"13_CR28","first-page":"330","volume":"5","author":"C Durugbo","year":"2010","unstructured":"Durugbo, C., Erkoyuncu, J.A., Tiwari, A., Alcock, J.R., Roy, R., Shehab, E.: Data uncertainty assessment and information flow analysis for product-service systems in a library case study. Int. J. Serv. Operat. Informat. 5(4), 330\u2013350 (2010)","journal-title":"Int. J. Serv. Operat. Informat."},{"key":"13_CR29","doi-asserted-by":"crossref","unstructured":"Schmitz, B., D\u00fcffort, F., Satzger, G.: Managing uncertainty in industrial full service contracts: digital support for design and delivery. In: 18th IEEE Conference on Business Informatics, pp. 123\u2013132. IEEE, Paris (2016)","DOI":"10.1109\/CBI.2016.22"},{"key":"13_CR30","unstructured":"Gitzel, R., Turrin, S., Maczey, S., Shaomin, W., Schmitz, B.: A data quality metrics hierarchy for reliability data. In: 9th IMA International Conference on Modeling in Industrial Maintenance and Reliability, pp. 1\u20136. Kent Academic Repository, London (2016)"},{"key":"13_CR31","unstructured":"Gitzel, R.: Data quality in time series data - an experience report. In: Proceedings of the 18th IEEE Conference on Business Informatics - Industrial Track, pp. 41\u201349. CEUR, Paris (2016)"},{"key":"13_CR32","doi-asserted-by":"crossref","unstructured":"Fromm, H., Habryn, F., Satzger, G.: Service analytics leveraging data across enterprise boundaries for competitive advantage. In: B\u00e4umer, U., Kreutter, P., Messner, W. (eds.) Globalization of Professional Services, Chap. 13, pp. 139\u2013149. Springer, Heidelberg (2012)","DOI":"10.1007\/978-3-642-29181-4_13"},{"key":"13_CR33","unstructured":"Deutsche Kommission Elektrotechnik Elektronik Informationstechnik im DIN und VDE: International Standard IEC 62264-1:2013 Enterprise-control system integration - Part 1: Models and Terminology. Beuth, Berlin (2013)"}],"container-title":["Lecture Notes in Business Information Processing","Exploring Services Science"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-56925-3_13","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,3,12]],"date-time":"2024-03-12T13:29:03Z","timestamp":1710250143000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-319-56925-3_13"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017]]},"ISBN":["9783319569246","9783319569253"],"references-count":33,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-56925-3_13","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2017]]},"assertion":[{"value":"6 April 2017","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"IESS","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Exploring Services Science","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Rome","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Italy","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2017","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24 May 2017","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"26 May 2017","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"8","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"icexss2017","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/www.itais.org\/conference\/iess2017\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}