{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,27]],"date-time":"2025-03-27T19:56:51Z","timestamp":1743105411173,"version":"3.40.3"},"publisher-location":"Cham","reference-count":16,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319579306"},{"type":"electronic","value":"9783319579313"}],"license":[{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017]]},"DOI":"10.1007\/978-3-319-57931-3_16","type":"book-chapter","created":{"date-parts":[[2017,5,13]],"date-time":"2017-05-13T02:25:51Z","timestamp":1494642351000},"page":"192-203","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["The Item-Based Fashion Matching Experience in Online Platform Service Design: A Case Study from Chinese Customers"],"prefix":"10.1007","author":[{"given":"Hao","family":"Tan","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Wei","family":"Li","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Zhengyu","family":"Tan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Shijing","family":"Fang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Shihui","family":"Xu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2017,5,14]]},"reference":[{"key":"16_CR1","unstructured":"Bikshorn, M.: From customer service to customer experience enhancement, Customer Experience Reporting (2011). http:\/\/www.serviceexcellencegroup.com"},{"key":"16_CR2","doi-asserted-by":"publisher","first-page":"734","DOI":"10.1108\/09590550710773273","volume":"35","author":"T Kent","year":"2007","unstructured":"Kent, T.: Creative space: design and the retail environment. Int. J. Retail Distrib. Manag. 35, 734\u2013745 (2007)","journal-title":"Int. J. Retail Distrib. Manag."},{"issue":"3","key":"16_CR3","doi-asserted-by":"publisher","first-page":"345","DOI":"10.1509\/jmkr.43.3.345","volume":"43","author":"JA Chevalier","year":"2006","unstructured":"Chevalier, J.A., Mayzlin, D.: The effect of word of mouth on sales: online book reviews. J. Mark. Res. 43(3), 345\u2013354 (2006)","journal-title":"J. Mark. Res."},{"issue":"4","key":"16_CR4","doi-asserted-by":"publisher","first-page":"23","DOI":"10.1002\/dir.20087","volume":"21","author":"C Dellarocas","year":"2007","unstructured":"Dellarocas, C., Zhang, X.M., Awad, N.F.: Exploring the value of online product reviews in forecasting sales: the case of motion pictures. J. Interact. Mark. 21(4), 23\u201345 (2007)","journal-title":"J. Interact. Mark."},{"issue":"2","key":"16_CR5","doi-asserted-by":"publisher","first-page":"233","DOI":"10.1016\/j.jretai.2008.04.005","volume":"84","author":"W Duan","year":"2008","unstructured":"Duan, W., Gu, B., Whinston, A.B.: The dynamics of online word-of-mouth and product sales \u2014 an empirical investigation of the movie industry. J. Retail. 84(2), 233\u2013242 (2008)","journal-title":"J. Retail."},{"issue":"3","key":"16_CR6","doi-asserted-by":"publisher","first-page":"291","DOI":"10.1287\/isre.1080.0193","volume":"19","author":"C Forman","year":"2008","unstructured":"Forman, C., Ghose, A., Wiesenfeld, B.: Examining the relationship between reviews and sales: the role of reviewer identity disclosure in electronic markets. Inf. Syst. Res. 19(3), 291\u2013313 (2008)","journal-title":"Inf. Syst. Res."},{"issue":"1","key":"16_CR7","doi-asserted-by":"publisher","first-page":"182","DOI":"10.1287\/isre.1100.0343","volume":"23","author":"B Gu","year":"2012","unstructured":"Gu, B., Park, J., Konana, P.: Research note\u2014the impact of external word-of-mouth sources on retailer sales of high-involvement products. Inf. Syst. Res. 23(1), 182\u2013196 (2012)","journal-title":"Inf. Syst. Res."},{"key":"16_CR8","first-page":"78","volume":"67","author":"N Hu","year":"2013","unstructured":"Hu, N., Sian, K.N., Reddy, S.K.: Ratings lead you to the product, reviews help you clinch it? The mediating role of online review sentiments on product sales. Decis. Support Syst. 67, 78\u201389 (2013)","journal-title":"Decis. Support Syst."},{"issue":"1","key":"16_CR9","doi-asserted-by":"publisher","first-page":"180","DOI":"10.1016\/j.ijhm.2008.06.011","volume":"28","author":"Q Ye","year":"2009","unstructured":"Ye, Q., Law, R., Gu, B.: The impact of online user reviews on hotel room sales. Int. J. Hosp. Manag. 28(1), 180\u2013182 (2009)","journal-title":"Int. J. Hosp. Manag."},{"issue":"2","key":"16_CR10","doi-asserted-by":"publisher","first-page":"133","DOI":"10.1509\/jmkg.74.2.133","volume":"74","author":"F Zhu","year":"2010","unstructured":"Zhu, F., Zhang, X.Q.: Impact of online consumer reviews on sales: the moderating role of product and consumer characteristics. J. Mark. 74(2), 133\u2013148 (2010)","journal-title":"J. Mark."},{"key":"16_CR11","unstructured":"PowerReviews: The 2011 Social Shopping Study. http:\/\/www.powerreviews.com\/assets\/download\/Social_Shopping_2011_Brief1.pdf2011"},{"issue":"3","key":"16_CR12","doi-asserted-by":"publisher","first-page":"477","DOI":"10.1287\/mnsc.1070.0810","volume":"54","author":"YB Chen","year":"2008","unstructured":"Chen, Y.B., Xie, J.H.: Online consumer review: word-of-mouth as a news element of marketing communication mix. Manag. Sci. 54(3), 477\u2013491 (2008)","journal-title":"Manag. Sci."},{"issue":"3","key":"16_CR13","first-page":"56","volume":"45","author":"M Kobayashi","year":"2004","unstructured":"Kobayashi, M.: Studies on the color panning of clothing \u2013 existence of the \u2018\u2018ideal skin color\u201d and the effect of the clothing color. J. Jpn. Res. Assoc. Text. End Uses 45(3), 56\u201363 (2004)","journal-title":"J. Jpn. Res. Assoc. Text. End Uses"},{"key":"16_CR14","unstructured":"Ma, J., Shi, M., Tong, W.: Business Press, Shanghai (2010)"},{"issue":"140","key":"16_CR15","first-page":"1","volume":"22","author":"R Likert","year":"1932","unstructured":"Likert, R.: A technique for the measurement of attitudes. Arch. Psychol. 22(140), 1\u201355 (1932)","journal-title":"Arch. Psychol."},{"key":"16_CR16","unstructured":"Xinhua Dictionary Compilation agency. Xinhua Dictionary. The Commercial Press (2004)"}],"container-title":["Lecture Notes in Computer Science","Cross-Cultural Design"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-57931-3_16","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,7,1]],"date-time":"2021-07-01T01:27:44Z","timestamp":1625102864000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-319-57931-3_16"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017]]},"ISBN":["9783319579306","9783319579313"],"references-count":16,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-57931-3_16","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2017]]},"assertion":[{"value":"14 May 2017","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"CCD","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Cross-Cultural Design","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Vancover","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Canada","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2017","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"9 July 2017","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"14 July 2017","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"9","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"ccd2017","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/2017.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}