{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,21]],"date-time":"2026-03-21T20:25:14Z","timestamp":1774124714937,"version":"3.50.1"},"publisher-location":"Cham","reference-count":16,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783319583068","type":"print"},{"value":"9783319583075","type":"electronic"}],"license":[{"start":{"date-parts":[[2017,8,11]],"date-time":"2017-08-11T00:00:00Z","timestamp":1502409600000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018]]},"DOI":"10.1007\/978-3-319-58307-5_11","type":"book-chapter","created":{"date-parts":[[2017,8,10]],"date-time":"2017-08-10T06:32:40Z","timestamp":1502346760000},"page":"187-204","source":"Crossref","is-referenced-by-count":3,"title":["Kiss the Documents! How the City of Ghent Digitizes Its Service Processes"],"prefix":"10.1007","author":[{"given":"Amy","family":"Van Looy","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Sabine","family":"Rotthier","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2017,8,11]]},"reference":[{"key":"11_CR1","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-642-33143-5","volume-title":"Fundamentals of business process management","author":"M Dumas","year":"2013","unstructured":"Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. (2013). Fundamentals of business process management. Berlin: Springer."},{"issue":"3","key":"11_CR2","doi-asserted-by":"crossref","first-page":"220","DOI":"10.1016\/j.giq.2009.12.009","volume":"27","author":"J Lee","year":"2010","unstructured":"Lee, J. (2010). 10 year retrospect on stage models of e-Government: A qualitative meta-synthesis. Government Information Quarterly, 27(3), 220\u2013230.","journal-title":"Government Information Quarterly"},{"issue":"1","key":"11_CR3","doi-asserted-by":"crossref","first-page":"50","DOI":"10.1080\/17517575.2014.923514","volume":"10","author":"O M\u00fcller","year":"2016","unstructured":"M\u00fcller, O., Schmiedel, T., Gorbacheva, E., & vom Brocke, J. (2016). Toward a typology of business process management professionals: Identifying patterns of competences through latent semantic analysis. Enterprise Information Systems, 10(1), 50\u201380.","journal-title":"Enterprise Information Systems"},{"key":"11_CR4","volume-title":"Toyota production system beyong large-sclae production","author":"T Ohno","year":"1988","unstructured":"Ohno, T. (1988). Toyota production system beyong large-sclae production. New York: Productivity Press."},{"key":"11_CR5","unstructured":"OMG. (2011). Business process model and notation (version 2.0). Retrieved March, 2016, from http:\/\/www.omg.org\/spec\/BPMN\/2.0\/PDF\/"},{"key":"11_CR6","doi-asserted-by":"crossref","first-page":"105","DOI":"10.1007\/978-3-642-45100-3_5","volume-title":"Handbook on business process management. Introduction, methods and information systems","author":"M Rosemann","year":"2015","unstructured":"Rosemann, M., & vom Brocke, J. (2015). The six core elements of business process management. In J. vom Brocke & M. Rosemann (Eds.), Handbook on business process management. Introduction, methods and information systems (Vol. 1, 2nd ed., pp. 105\u2013122). Berlin: Springer.","edition":"2nd"},{"key":"11_CR7","volume-title":"Applied SOA: Service-oriented architecture and design strategies","author":"M Rosen","year":"2012","unstructured":"Rosen, M., Lublinsky, B., Smith, K. T., & Balcer, M. J. (2012). Applied SOA: Service-oriented architecture and design strategies. Indianapolis: John Wiley Publishing."},{"key":"11_CR8","unstructured":"Rotthier, S. (2004). e-Government policies, strategies and implementation: e-Government in the federal country Belgium. In R. Traunm\u00fcller (Ed.), Electronic Government, EGOV proceedings (LNCS 3183, pp. 549\u2013551). Berlin: Springer."},{"key":"11_CR9","unstructured":"Stad Gent. (2014). Stuurgroep eDienstverlening 14 okt 2014. Retreived February, 2016, from https:\/\/stad.gent\/"},{"key":"11_CR10","unstructured":"Stad Gent. (2016). Ghent in statistics. Retrieved March, 2016, from https:\/\/visit.gent.be\/en\/"},{"issue":"3","key":"11_CR11","doi-asserted-by":"crossref","first-page":"474","DOI":"10.1016\/j.clsr.2016.02.001","volume":"32","author":"C Sullivan","year":"2016","unstructured":"Sullivan, C. (2016). Digital citizenship and the right to digital identity under international law. Computer Law and Security Review, 32(3), 474\u2013481.","journal-title":"Computer Law and Security Review"},{"key":"11_CR12","volume-title":"Systems analysis and design with UML","author":"D Tegarden","year":"2013","unstructured":"Tegarden, D., Dennis, A., & Wixom, B. H. (2013). Systems analysis and design with UML. Singapore: John Wiley & Sons."},{"issue":"2","key":"11_CR13","doi-asserted-by":"crossref","first-page":"188","DOI":"10.1080\/17517575.2012.688222","volume":"8","author":"A Looy Van","year":"2014","unstructured":"Van Looy, A., De Backer, M., & Poels, G. (2014). A conceptual framework and classification of capability areas for business process maturity. Enterprise Information Systems, 8(2), 188\u2013224.","journal-title":"Enterprise Information Systems"},{"issue":"7","key":"11_CR14","doi-asserted-by":"crossref","first-page":"466","DOI":"10.1016\/j.im.2013.06.002","volume":"50","author":"A Looy Van","year":"2013","unstructured":"Van Looy, A., De Backer, M., Poels, G., & Snoeck, M. (2013). Choosing the right business process maturity model. Information and Management, 50(7), 466\u2013488.","journal-title":"Information and Management"},{"key":"11_CR15","doi-asserted-by":"publisher","unstructured":"vom Brocke, J., Zelt, S., & Schmiedel, T. (2016). On the role of context in business process management. International Journal of Information Management. doi: 10.1016\/j.ijinfomgt.2015.10.002 .","DOI":"10.1016\/j.ijinfomgt.2015.10.002"},{"key":"11_CR16","volume-title":"Lean thinking. Banish waste and create wealth in your corporation","author":"JP Womack","year":"2003","unstructured":"Womack, J. P., & Jones, D. T. (2003). Lean thinking. Banish waste and create wealth in your corporation. London: Simon & Schuster."}],"container-title":["Management for Professionals","Business Process Management Cases"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-58307-5_11","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,10,2]],"date-time":"2019-10-02T02:56:23Z","timestamp":1569984983000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-58307-5_11"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017,8,11]]},"ISBN":["9783319583068","9783319583075"],"references-count":16,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-58307-5_11","relation":{},"ISSN":["2192-8096","2192-810X"],"issn-type":[{"value":"2192-8096","type":"print"},{"value":"2192-810X","type":"electronic"}],"subject":[],"published":{"date-parts":[[2017,8,11]]}}}