{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,21]],"date-time":"2026-03-21T20:25:37Z","timestamp":1774124737853,"version":"3.50.1"},"publisher-location":"Cham","reference-count":10,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783319583068","type":"print"},{"value":"9783319583075","type":"electronic"}],"license":[{"start":{"date-parts":[[2017,8,11]],"date-time":"2017-08-11T00:00:00Z","timestamp":1502409600000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018]]},"DOI":"10.1007\/978-3-319-58307-5_9","type":"book-chapter","created":{"date-parts":[[2017,8,10]],"date-time":"2017-08-10T06:32:40Z","timestamp":1502346760000},"page":"149-166","source":"Crossref","is-referenced-by-count":2,"title":["Fast Fish Eat Slow Fish: Business Transformation at Autogrill"],"prefix":"10.1007","author":[{"given":"Stijn","family":"Viaene","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Joachim","family":"Van den Bergh","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2017,8,11]]},"reference":[{"key":"9_CR1","first-page":"3","volume-title":"Transformational and charismatic leadership: The road ahead","author":"J Antonakis","year":"2002","unstructured":"Antonakis, J., & House, R. J. (2002). The full-range leadership theory: The way forward. In B. Avolio & F. Yammarino (Eds.), Transformational and charismatic leadership: The road ahead (pp. 3\u201334). Amsterdam: JAI."},{"key":"9_CR2","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1108\/03090599110143366","volume":"15","author":"BJ Avolio","year":"1991","unstructured":"Avolio, B. J., Walderman, D. A., & Yanimarina, F. J. (1991). Leading in the 1990s: The four is of transformational leadership. Journal of European Industrial Training, 15, 9\u201316.","journal-title":"Journal of European Industrial Training"},{"key":"9_CR3","volume-title":"Designing complex organizations","author":"JR Galbraith","year":"1973","unstructured":"Galbraith, J. R. (1973). Designing complex organizations. Boston: Addison-Wesley."},{"key":"9_CR4","volume-title":"Transforming the organisation","author":"FJ Gouillart","year":"1995","unstructured":"Gouillart, F. J., & Kelly, J. N. (1995). Transforming the organisation. New York: McGraw-Hill."},{"key":"9_CR5","doi-asserted-by":"crossref","first-page":"105","DOI":"10.1007\/978-3-642-45100-3_5","volume-title":"Handbook on business process management: Introduction, methods, and information systems (International handbooks on information systems)","author":"M Rosemann","year":"2015","unstructured":"Rosemann, M., & vom Brocke, J. (2015). Six core elements of business process management. In J. vom Brocke & M. Rosemann (Eds.), Handbook on business process management: Introduction, methods, and information systems (International handbooks on information systems) (Vol. 1, 2nd ed., pp. 105\u2013122). Berlin: Springer.","edition":"2nd"},{"key":"9_CR6","doi-asserted-by":"crossref","first-page":"121","DOI":"10.1007\/BF01384942","volume":"2","author":"D Rousseau","year":"1989","unstructured":"Rousseau, D. (1989). Psychological and implied contracts in organizations. Employee Responsibilities and Rights Journal, 2, 121\u2013139.","journal-title":"Employee Responsibilities and Rights Journal"},{"key":"9_CR7","volume-title":"Organizational culture and leadership","author":"E Schein","year":"1992","unstructured":"Schein, E. (1992). Organizational culture and leadership. San Francisco, CA: Jossey-Bass."},{"key":"9_CR8","unstructured":"Shook, J. (2010, January 1). How to change a culture: Lessons from NUMMI. Retrieved December 2, 2014, from http:\/\/sloanreview.mit.edu\/article\/how-to-change-a-culture-lessons-from-nummi\/"},{"issue":"2","key":"9_CR9","doi-asserted-by":"crossref","first-page":"187","DOI":"10.1177\/014920630302900204","volume":"29","author":"WH Turnley","year":"2003","unstructured":"Turnley, W. H., Bolino, M. C., Lester, S. W., & Bloodgood, J. M. (2003). The impact of psychological contract fulfillment on the performance of in-role and organizational citizenship behaviors. Journal of Management, 29(2), 187\u2013206.","journal-title":"Journal of Management"},{"issue":"3","key":"9_CR10","doi-asserted-by":"crossref","first-page":"486","DOI":"10.1016\/j.ijinfomgt.2015.10.002","volume":"36","author":"J vom Brocke","year":"2016","unstructured":"vom Brocke, J., Zelt, S., & Schmiedel, T. (2016). On the role of context in business process management. International Journal of Information Management, 36(3), 486\u2013495.","journal-title":"International Journal of Information Management"}],"container-title":["Management for Professionals","Business Process Management Cases"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-58307-5_9","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,10,2]],"date-time":"2019-10-02T02:56:16Z","timestamp":1569984976000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-58307-5_9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017,8,11]]},"ISBN":["9783319583068","9783319583075"],"references-count":10,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-58307-5_9","relation":{},"ISSN":["2192-8096","2192-810X"],"issn-type":[{"value":"2192-8096","type":"print"},{"value":"2192-810X","type":"electronic"}],"subject":[],"published":{"date-parts":[[2017,8,11]]}}}