{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,13]],"date-time":"2026-10-13T11:24:40Z","timestamp":1791890680126,"version":"4.3.4"},"publisher-location":"Cham","reference-count":52,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783319593357","type":"print"},{"value":"9783319593364","type":"electronic"}],"license":[{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017]]},"DOI":"10.1007\/978-3-319-59336-4_12","type":"book-chapter","created":{"date-parts":[[2017,5,27]],"date-time":"2017-05-27T00:53:39Z","timestamp":1495846419000},"page":"165-178","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":22,"title":["Potentials of Digitization in the Tourism Industry \u2013 Empirical Results from German Experts"],"prefix":"10.1007","author":[{"given":"Ralf-Christian","family":"H\u00e4rting","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Christopher","family":"Reichstein","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Nina","family":"H\u00e4rtle","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"J\u00fcrgen","family":"Stiefl","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2017,5,28]]},"reference":[{"issue":"1","key":"12_CR1","doi-asserted-by":"publisher","first-page":"22","DOI":"10.1108\/JTF-11-2015-0048","volume":"2","author":"L Oskan","year":"2015","unstructured":"Oskan, L., Boawijk, A.: Airbnb the future of networked hospitality business. J. Tourism Futures 2(1), 22\u201342 (2015)","journal-title":"J. Tourism Futures"},{"key":"12_CR2","first-page":"522","volume-title":"Information and Communication technologies in tourism: proceedings of the international conference in Innsbruck 2008","author":"L Bauer","year":"2008","unstructured":"Bauer, L., Boksberger, P., Herget, J.: The virtual dimension in tourism: criteria catalogue for the assessment of eTourism applications. In: O\u2019Connor, P., H\u00f6pken, W., Gretzel, U. (eds.) Information and Communication technologies in tourism: proceedings of the international conference in Innsbruck 2008, pp. 522\u2013532. Springer, Wien (2008)"},{"key":"12_CR3","unstructured":"Rezdy (2017). https:\/\/www.rezdy.com\/resource\/travel-statistics-for-tour-operators\/"},{"key":"12_CR4","unstructured":"Schubert, P., Williams, S.P.: Realising benefits from current ERP and CRM systems implementations: an empirical study. In: Proceedings of the 23rd Bled eConference (eTrust: Implications for the Individual, Enterprises and Society), pp. 476\u2013480 (2010)"},{"issue":"2","key":"12_CR5","doi-asserted-by":"publisher","first-page":"201","DOI":"10.1177\/0047287505278992","volume":"44","author":"P Phillips","year":"2005","unstructured":"Phillips, P., Louvieris, P.: Performance measurement systems in tourism, hospitality, and leisure small medium-sized enterprises: a balanced scorecard perspective. J. Travel Res. 44(2), 201\u2013211 (2005)","journal-title":"J. Travel Res."},{"key":"12_CR6","unstructured":"Businessdictionary (2017). http:\/\/www.businessdictionary.com\/definition\/digitization.html"},{"key":"12_CR7","unstructured":"H\u00e4rting, R., Schmidt, R., M\u00f6hring, M.: Nutzenpotenziale von Industrie 4.0 und Digitalisierung. In: H\u00e4rting, R. (ed.) Industrie 4.0 und Digitalisierung \u2013 Innovative Gesch\u00e4ftsmodelle wagen! Tagungsband, 8. Transfertag, Aalen 2016, pp. 19\u201332. BOD, Norderstedt (2016)"},{"key":"12_CR8","volume-title":"The Principles of Scientific Management","author":"FW Taylor","year":"1911","unstructured":"Taylor, F.W.: The Principles of Scientific Management. Harper and Brothers, New York (1911)"},{"key":"12_CR9","series-title":"Lecture Notes in Business Information Processing","doi-asserted-by":"publisher","first-page":"16","DOI":"10.1007\/978-3-319-19027-3_2","volume-title":"Business Information Systems","author":"R Schmidt","year":"2015","unstructured":"Schmidt, R., M\u00f6hring, M., H\u00e4rting, R.-C., Reichstein, C., Neumaier, P., Jozinovi\u0107, P.: Industry 4.0 - potentials for creating smart products: empirical research results. In: Abramowicz, W. (ed.) BIS 2015. LNBIP, vol. 208, pp. 16\u201327. Springer, Cham (2015). doi:10.1007\/978-3-319-19027-3_2"},{"key":"12_CR10","unstructured":"Breuer, P., Forina, L., Moulton, J. (2017). http:\/\/cmsoforum.mckin-sey.com\/article\/beyond-the-hype-capturing-value-from-big-data-and-advanced-analytics"},{"key":"12_CR11","series-title":"Lecture Notes in Business Information Processing,","doi-asserted-by":"publisher","first-page":"50","DOI":"10.1007\/978-3-319-06695-0_5","volume-title":"Business Information Systems","author":"R Schmidt","year":"2014","unstructured":"Schmidt, R., M\u00f6hring, M., Maier, S., Pietsch, J., H\u00e4rting, R.: Big data as strategic enabler \u2013 insights from central european enterprises. In: Abramowicz, W., Kokkinaki, A. (eds.) BIS 2014. LNBIP, vol. 176, pp. 50\u201360. Springer, Cham (2014)"},{"key":"12_CR12","volume-title":"Tourism and Development in the Developing World","author":"DJ Telfer","year":"2016","unstructured":"Telfer, D.J., Sharpley, R.: Tourism and Development in the Developing World. Routledge, London (2016)"},{"key":"12_CR13","doi-asserted-by":"publisher","DOI":"10.1049\/PBBT008E","volume-title":"Location and Personalisation Delivering Online and Mobility Services","author":"D Ralph","year":"2004","unstructured":"Ralph, D., Searby, S.: Location and Personalisation Delivering Online and Mobility Services. Institution of Engineering and Technology, London (2004)"},{"issue":"1","key":"12_CR14","doi-asserted-by":"crossref","first-page":"63","DOI":"10.1080\/0976691X.2014.11884826","volume":"5","author":"M Ighalo","year":"2014","unstructured":"Ighalo, M.: The changing concept of advertising and promotional technology. J. Commun. 5(1), 63\u201367 (2014)","journal-title":"J. Commun."},{"key":"12_CR15","doi-asserted-by":"publisher","first-page":"142","DOI":"10.1016\/j.tourman.2015.05.017","volume":"51","author":"JE Souto","year":"2015","unstructured":"Souto, J.E.: Business model innovation and business concept innovation as the context of incremental innovation and radical innovation. Tour. Manage. 51, 142\u2013155 (2015)","journal-title":"Tour. Manage."},{"key":"12_CR16","volume-title":"Business Research Methods","author":"DR Cooper","year":"2006","unstructured":"Cooper, D.R., Schindler, P.S., Sun, J.: Business Research Methods. McGraw-Hill, New York (2006)"},{"key":"12_CR17","doi-asserted-by":"publisher","first-page":"146","DOI":"10.1177\/004728750003900204","volume":"39","author":"U Gretzel","year":"2000","unstructured":"Gretzel, U., Yuan, Y.-L., Fesenmaier, D.R.: Preparing for the new economy: advertising strategies and change in destination marketing organizations. J. Travel Res. 39, 146\u2013156 (2000)","journal-title":"J. Travel Res."},{"issue":"10","key":"12_CR18","doi-asserted-by":"publisher","first-page":"1407","DOI":"10.1287\/mnsc.49.10.1407.17308","volume":"49","author":"C Dellarocas","year":"2003","unstructured":"Dellarocas, C.: The digitization of word of mouth: promise and challenges of online feedback mechanisms. Manage. Sci. 49(10), 1407\u20131424 (2003)","journal-title":"Manage. Sci."},{"key":"12_CR19","unstructured":"Tiefenbeck, V., Goette, L., Degen, K.: Overcoming Salience Bias: How Real-Time Feedback Fosters Resource Conservation Management Science (Articles in Advance), pp. 1\u201319 (2016)"},{"issue":"6","key":"12_CR20","doi-asserted-by":"publisher","first-page":"778","DOI":"10.1177\/0047287514522874","volume":"53","author":"N Mistliis","year":"2014","unstructured":"Mistliis, N., Buhalis, D., Gretzel, U.: Future eDestination marketing: perspective of an australian tourism stakeholder network. J. Travel Res. 53(6), 778\u2013785 (2014)","journal-title":"J. Travel Res."},{"issue":"6289","key":"12_CR21","doi-asserted-by":"publisher","first-page":"1056","DOI":"10.1126\/science.aaf7781","volume":"352","author":"EM Azevedo","year":"2016","unstructured":"Azevedo, E.M., Weyl, E.G.: Matching markets in the digital age. Science 352(6289), 1056\u20131057 (2016)","journal-title":"Science"},{"key":"12_CR22","unstructured":"PWC: The Sharing Economy. PricewaterhouseCoopers LL (2015)"},{"key":"12_CR23","unstructured":"Liu, Z. http:\/\/www.hotel-online.com\/Trends\/ChiangMaiJun00\/InternetConstraints.html"},{"issue":"2","key":"12_CR24","doi-asserted-by":"publisher","first-page":"7","DOI":"10.1080\/02508281.2005.11081482","volume":"30","author":"D Buhalis","year":"2005","unstructured":"Buhalis, D., O\u00b4Connor, P.: Information communication technology revolutionizing tourism. Tour. Recreation Res. 30(2), 7\u201316 (2005)","journal-title":"Tour. Recreation Res."},{"key":"12_CR25","unstructured":"Sundararajan, A.: Peer-to-Peer businesses and the sharing (collaborative) economy: overview, economic effects and regulatory issues. NYU Center for Urban Science and Progress (2014)"},{"key":"12_CR26","first-page":"97","volume-title":"Iscontour 2015 - Tourism Research Perspectives: Proceedings of the International Student Conference in Tourism Research","author":"PM Harasymowicz","year":"2015","unstructured":"Harasymowicz, P.M.: Outernet technologies in tourism: a conceptual framework and applications for the travel industry. In: Egger, R., Maurer, C. (eds.) Iscontour 2015 - Tourism Research Perspectives: Proceedings of the International Student Conference in Tourism Research, pp. 97\u2013110. BOD, Norderstedt (2015)"},{"key":"12_CR27","doi-asserted-by":"publisher","first-page":"553","DOI":"10.1007\/978-3-319-03973-2_40","volume-title":"Information and Communication Technologies in Tourism 2014","author":"D Buhalis","year":"2013","unstructured":"Buhalis, D., Amaranggana, A.: Smart tourism destinations. In: Xiang, Z., Tussyadiah, I. (eds.) Information and Communication Technologies in Tourism 2014, pp. 553\u2013564. Springer, Cham (2013)"},{"key":"12_CR28","unstructured":"Bennet, S. (2017). http:\/\/www.adweek.com\/socialtimes\/social-media-travel-hospitality\/466163"},{"issue":"1\u20132","key":"12_CR29","doi-asserted-by":"publisher","first-page":"156","DOI":"10.1080\/10548408.2013.751276","volume":"30","author":"S Hudson","year":"2013","unstructured":"Hudson, S., Thal, K.: The impact of social media on the consumer decision process: implications for tourism marketing. J. Travel Tour. Mark. 30(1\u20132), 156\u2013160 (2013)","journal-title":"J. Travel Tour. Mark."},{"key":"12_CR30","unstructured":"Kroll, L. (2017). http:\/\/socialmedia-institute.com\/uebersicht-aktueller-social-media-nutzerzahlen\/"},{"issue":"8","key":"12_CR31","doi-asserted-by":"publisher","first-page":"993","DOI":"10.1177\/0047287515606810","volume":"55","author":"LA Book","year":"2016","unstructured":"Book, L.A., Tanford, S., Chen, Y.S.: Understanding the impact of negative and positive traveler reviews: social influence and price anchoring effects. J. Travel Res. 55(8), 993\u20131007 (2016)","journal-title":"J. Travel Res."},{"key":"12_CR32","volume-title":"Social Media Marketing for Dummies","author":"S Singh","year":"2012","unstructured":"Singh, S., Diamond, S.: Social Media Marketing for Dummies. Wiley, Hoboken (2012)"},{"key":"12_CR33","doi-asserted-by":"crossref","unstructured":"Hu, M., Liu, B.: Mining and summarizing customer reviews. In: Proceedings of the tenth ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, pp. 168\u2013177. ACM, New York (2004)","DOI":"10.1145\/1014052.1014073"},{"key":"12_CR34","doi-asserted-by":"crossref","first-page":"125","DOI":"10.1007\/978-3-319-14343-9_10","volume-title":"Information and Communication Technologies in Tourism 2015","author":"A Garc\u00eda-Pablos","year":"2015","unstructured":"Garc\u00eda-Pablos, A., Cuadros, M., Linaza, M.T.: OpeNER: open tools to perform natural language processing on accommodation reviews. In: Tussyadiah, I., Inversini, A. (eds.) Information and Communication Technologies in Tourism 2015, pp. 125\u2013137. Springer, Cham (2015)"},{"key":"12_CR35","doi-asserted-by":"crossref","unstructured":"Spiller, S.A., Belogolova, L.: On consumer beliefs about quality and taste. J. Consum. Res. (2016) (in press)","DOI":"10.1093\/jcr\/ucw065"},{"issue":"2","key":"12_CR36","doi-asserted-by":"publisher","first-page":"179","DOI":"10.1016\/j.tourman.2009.02.016","volume":"31","author":"Z Xiang","year":"2010","unstructured":"Xiang, Z., Gretzel, U.: Role of social media in online travel information search. Tour. Manage. 31(2), 179\u2013188 (2010)","journal-title":"Tour. Manage."},{"key":"12_CR37","unstructured":"Giridharan, N. (2017). http:\/\/www.sciencemag.org\/news\/2013\/07\/virtual-reality-allows-adults-see-world-through-childs-eyes"},{"issue":"2","key":"12_CR38","doi-asserted-by":"publisher","first-page":"116","DOI":"10.1002\/jtr.2038","volume":"18","author":"YC Huang","year":"2016","unstructured":"Huang, Y.C., Backman, K.F., Backman, S.J., Chang, L.L.: Exploring the implications of virtual reality technology in tourism marketing: an integrated research framework. Int. J. Tour. Res. 18(2), 116\u2013128 (2016)","journal-title":"Int. J. Tour. Res."},{"issue":"9","key":"12_CR39","doi-asserted-by":"publisher","first-page":"520","DOI":"10.1007\/BF03372748","volume":"56","author":"T Hennig-Thurau","year":"2004","unstructured":"Hennig-Thurau, T., Walsh, G., Schrader, U.: VHB-JOURQUAL: Ein Ranking von betriebswirtschaftlich-relevanten Zeitschriften auf der Grundlage von Expertenurteilen. Zeitschrift f\u00fcr betriebswirtschaftliche Forschung 56(9), 520\u2013545 (2004)","journal-title":"Zeitschrift f\u00fcr betriebswirtschaftliche Forschung"},{"key":"12_CR40","volume-title":"Research Methodology: Methods and Techniques","author":"CR Kothari","year":"2004","unstructured":"Kothari, C.R.: Research Methodology: Methods and Techniques. New Age International, New Delhi (2004)"},{"key":"12_CR41","doi-asserted-by":"publisher","DOI":"10.4135\/9781849209298","volume-title":"Internet research methods: a practical guide for the social and behavioural sciences","author":"C Hewson","year":"2003","unstructured":"Hewson, C.: Internet research methods: a practical guide for the social and behavioural sciences. Sage, London (2003)"},{"key":"12_CR42","volume-title":"Designing and Conducting Survey Research: A Comprehensive Guide","author":"LM Rea","year":"2014","unstructured":"Rea, L.M., Parker, R.A.: Designing and Conducting Survey Research: A Comprehensive Guide. Wiley, San Francisco (2014)"},{"key":"12_CR43","unstructured":"Projectteam, T.L. (2017). https:\/\/www.limesurvey.org\/de\/"},{"issue":"1","key":"12_CR44","first-page":"1","volume":"24","author":"KKK Wong","year":"2013","unstructured":"Wong, K.K.K.: Partial least squares structural equation modeling (PLS-SEM) techniques using SmartPLS. Mark. Bull. 24(1), 1\u201332 (2013)","journal-title":"Mark. Bull."},{"key":"12_CR45","doi-asserted-by":"publisher","first-page":"39","DOI":"10.2307\/3151312","volume":"18","author":"C Fornell","year":"1981","unstructured":"Fornell, C.: Larcker, D.F: Evaluating structural equation models with unobservable variables and measurement error. J. Mark. Res. 18, 39\u201350 (1981)","journal-title":"J. Mark. Res."},{"issue":"3","key":"12_CR46","doi-asserted-by":"publisher","first-page":"509","DOI":"10.1080\/10705511.2012.687667","volume":"19","author":"KA Markus","year":"2012","unstructured":"Markus, K.A.: Principles and practice of structural equation modeling by Rex B. Kline. Struct. Eqn. Model.: Multidisc. J. 19(3), 509\u2013512 (2012)","journal-title":"Struct. Eqn. Model.: Multidisc. J."},{"issue":"2","key":"12_CR47","first-page":"295","volume":"295","author":"WW Chin","year":"1998","unstructured":"Chin, W.W.: The partial least squares approach to structural equation modeling. Mod. Methods Bus. Res. 295(2), 295\u2013336 (1998)","journal-title":"Mod. Methods Bus. Res."},{"key":"12_CR48","unstructured":"Ringle, C., Wende, S., Will, A. (2017). www.smartpls.de"},{"key":"12_CR49","unstructured":"Hubona, G.S.: Structural equation modeling (SEM) using SmartPLS software: analyzing path models using partial least squares (PLS) based SEM. In: AMCIS 2009 Proceedings 80, (2009)"},{"issue":"1","key":"12_CR50","doi-asserted-by":"crossref","first-page":"iii","DOI":"10.2307\/41410402","volume":"36","author":"CM Ringle","year":"2012","unstructured":"Ringle, C.M., Sarstedt, M., Straub, D.: A critical look at the use of PLS-SEM in MIS quarterly. MIS Q. 36(1), iii\u2013xiv (2012)","journal-title":"MIS Q."},{"issue":"6","key":"12_CR51","doi-asserted-by":"publisher","first-page":"37","DOI":"10.1509\/jm.11.0011","volume":"77","author":"NN Ho-Dac","year":"2013","unstructured":"Ho-Dac, N.N., Carson, S.J., Moore, W.L.: The effects of positive and negative online customer reviews: do brand strength and category maturity matter? J. Mark. 77(6), 37\u201353 (2013)","journal-title":"J. Mark."},{"key":"12_CR52","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s40558-014-0021-9","volume":"15","author":"H Werthner","year":"2015","unstructured":"Werthner, H., Alzua-Sorzabal, A., Dickinger, A., Gretzel, U., Jannach, D., Neidhardt, J., Pr\u00f6ll, B., Ricci, F., Scaglione, M., Stangl, B., Stock, O., Zanker, M.: Future research issues in IT and tourism. Inf. Technol. Tour. 15, 1\u201315 (2015)","journal-title":"Inf. Technol. Tour."}],"container-title":["Lecture Notes in Business Information Processing","Business Information Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-59336-4_12","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,3,12]],"date-time":"2024-03-12T13:35:09Z","timestamp":1710250509000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-319-59336-4_12"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017]]},"ISBN":["9783319593357","9783319593364"],"references-count":52,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-59336-4_12","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"value":"1865-1348","type":"print"},{"value":"1865-1356","type":"electronic"}],"subject":[],"published":{"date-parts":[[2017]]},"assertion":[{"value":"28 May 2017","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"BIS","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Business Information Systems","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Poznan","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Poland","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2017","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"28 June 2017","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"30 June 2017","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"20","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"bis2017","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}