{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,25]],"date-time":"2025-06-25T04:12:39Z","timestamp":1750824759569,"version":"3.41.0"},"publisher-location":"Cham","reference-count":22,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319659299"},{"type":"electronic","value":"9783319659305"}],"license":[{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017]]},"DOI":"10.1007\/978-3-319-65930-5_45","type":"book-chapter","created":{"date-parts":[[2017,8,14]],"date-time":"2017-08-14T14:18:51Z","timestamp":1502720331000},"page":"579-591","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Towards Managing Key Performance Indicators for Measuring Business Process Performance"],"prefix":"10.1007","author":[{"given":"Emna Ammar","family":"El Hadj Amor","sequence":"first","affiliation":[]},{"given":"Sonia Ayachi","family":"Ghannouchi","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2017,8,15]]},"reference":[{"key":"45_CR1","doi-asserted-by":"crossref","unstructured":"Pual Puah K.Y., Nelson Tang K.H.: Business process management, a consolidation of BPR and TQM. In: ICMIT 2000: Proceeding of the 2000 IEEE International Conference on Management of Innovation and Technology, vol. 110, no. 5. IEEE (2000)","DOI":"10.1109\/ICMIT.2000.917294"},{"issue":"5","key":"45_CR2","doi-asserted-by":"crossref","first-page":"525","DOI":"10.1055\/s-0038-1633911","volume":"43","author":"M Stefanelli","year":"2004","unstructured":"Stefanelli, M.: Knowledge and process management in health care organizations. Methods Inf. Med. 43(5), 525\u2013535 (2004)","journal-title":"Methods Inf. Med."},{"volume-title":"Information Technology Convergence, Secure and Trust Computing, and Data Management: ITCS 2012 & STA 2012","year":"2012","key":"45_CR3","unstructured":"Park, J.H.J., et al. (eds.): Information Technology Convergence, Secure and Trust Computing, and Data Management: ITCS 2012 & STA 2012, vol. 180. Springer Science & Business Media, Heidelberg (2012)"},{"key":"45_CR4","unstructured":"De Bruin, T., Rosemann, M.: Application of a holistic model for determining BPM maturity. In: Akoka, J., Comyn-Wattiau, I., Favier, M. (eds.) Proceedings of the 3rd Pre-ICIS Workshop on Process Management and Information Systems. Washington DC, USA: BPTrends, February 2005"},{"key":"45_CR5","doi-asserted-by":"crossref","unstructured":"Rebuge, \u00c1., Ferreira, D.R.: Business process analysis in healthcare environments: a methodology based on process mining, Inf. Syst. 37(2), 99\u2013116","DOI":"10.1016\/j.is.2011.01.003"},{"key":"45_CR6","unstructured":"Andrikopoulos, V., Benbernou, S., Bitsaki, M., Danylevych, O., Hacid, M., van den Heuvel, W., Karastoyanova, D., Kratz, B., Leymann, F., Mancioppi, M., Mokhtari, K., Nikolaou, C., Papazoglou, M., Wetzstein, B.: Survey on business process management, July 2008"},{"key":"45_CR7","doi-asserted-by":"crossref","unstructured":"Yadav, U., Narula, S.H., Duhan, N., Jain, V., Murthy, B.K.: Development and visualization of domain specific ontology using protege. Indian J. Sci. Technol. 9(16) (2016)","DOI":"10.17485\/ijst\/2016\/v9i16\/88524"},{"issue":"2","key":"45_CR8","doi-asserted-by":"publisher","first-page":"159","DOI":"10.1080\/17517575.2013.867543","volume":"10","author":"A Del R\u00edo-Ortega","year":"2016","unstructured":"Del R\u00edo-Ortega, A., Resinas, A., Dur\u00e1n, A., et al.: Using templates and linguistic patterns to define process performance indicators. Enterp. Inf. Syst. 10(2), 159\u2013192 (2016)","journal-title":"Enterp. Inf. Syst."},{"key":"45_CR9","doi-asserted-by":"crossref","unstructured":"Ahmad, P., Qamar, S., Rizvi, S.Q.A.: Techniques of data mining in healthcare: a review. Int. J. Comput. Appl. 120(15) (2015)","DOI":"10.5120\/21307-4126"},{"key":"45_CR10","doi-asserted-by":"crossref","unstructured":"Abdullah, U., Ahmad, J., Ahmed, A.: Analysis of effectiveness of apriori algorithm in medical billing data mining. In: 2008 International Conference on Emerging Technologies, IEEE-ICET 2008, Rawalpindi, Pakistan, October 18\u201319 (2008)","DOI":"10.1109\/ICET.2008.4777523"},{"key":"45_CR11","doi-asserted-by":"crossref","unstructured":"Patil, M., Joshi, R.C., Toshniwal, D.: Association rule for classification of type-2 diabetic patients. In: Second International Conference on Machine Learning and Computing (2010)","DOI":"10.1109\/ICMLC.2010.67"},{"key":"45_CR12","doi-asserted-by":"crossref","unstructured":"Ilayaraja, M., Meyyappan, T.: Mining medical data to identify frequent diseases using apriori algorithm. In: Proceedings of the 2013 International Conference on Pattern Recognition, Informatics and Mobile Engineering (2013)","DOI":"10.1109\/ICPRIME.2013.6496471"},{"key":"45_CR13","volume-title":"Application of Data mining in Medical Applications","author":"AG Eapen","year":"2004","unstructured":"Eapen, A.G.: Application of Data mining in Medical Applications. University of Waterloo, Waterloo (2004)"},{"key":"45_CR14","doi-asserted-by":"publisher","unstructured":"Kai, E., et al.: Empowering the healthcare worker using the portable health clinic. In: IEEE Transactions (2014). doi:10.1109\/AINA.2014.108","DOI":"10.1109\/AINA.2014.108"},{"key":"45_CR15","volume-title":"Mastering jBPM6","author":"S Fiorini","year":"2015","unstructured":"Fiorini, S., Gopalakrishnan, A.V.: Mastering jBPM6. Packt Publishing, Birmingham (2015)"},{"issue":"2","key":"45_CR16","doi-asserted-by":"publisher","first-page":"99","DOI":"10.1016\/j.is.2011.01.003","volume":"37","author":"\u00c1 Rebuge","year":"2012","unstructured":"Rebuge, \u00c1., Ferreira, D.R.: Business process analysis in healthcare environments: a methodology based on process mining. Inf. Syst. 37(2), 99\u2013116 (2012)","journal-title":"Inf. Syst."},{"key":"45_CR17","unstructured":"Agrawal, R., Srikant, R.: Fast algorithms for mining association rules. In: Proceedings of the 20th International Conference on Very Large Data Bases (VLDB 1994), pp. 487\u2013499. Morgan Kaufmann, Santiago (1994)"},{"key":"45_CR18","doi-asserted-by":"crossref","unstructured":"Pitzos, G., Matsas, M., Chryssolouris, G.: Defining manufacturing performance indicators using semantic ontology representation. In: Proceedings of CIRP 3 2012, Athens, Greece, vol. 3, pp. 8\u201313 (2012)","DOI":"10.1016\/j.procir.2012.07.003"},{"key":"45_CR19","unstructured":"Opoku-Anokye, S., Tang, Y.: The design of a semantic-oriented organizational performance measurement system. In: 14th International Conference on Informatics and Semiotics in Organisation (ICISO), Stockholm, Sweden, pp. 45\u201349 (2013). http:\/\/centaur.reading.ac.uk\/31975. Accessed 10 Mar 2014"},{"issue":"1","key":"45_CR20","doi-asserted-by":"publisher","first-page":"21","DOI":"10.1007\/s13198-011-0051-z","volume":"2","author":"Y Shen","year":"2011","unstructured":"Shen, Y., Ruan, D., Hermans, E.: Modeling qualitative data in data envelopment analysis for composite indicators. Int. J. Syst. Assur. Eng. 2(1), 21\u201330 (2011)","journal-title":"Int. J. Syst. Assur. Eng."},{"key":"45_CR21","doi-asserted-by":"publisher","first-page":"3948","DOI":"10.1002\/cpe.3726","volume":"28","author":"C Diamantini","year":"2015","unstructured":"Diamantini, C., Potena, D., Storti, E.: Extended drill-down operator: digging into the structure of performance indicators. Concurr. Comput. Pract. Exp. 28, 3948\u20133968 (2015)","journal-title":"Concurr. Comput. Pract. Exp."},{"key":"45_CR22","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-33143-5","volume-title":"Fundamentals of Business Process Management","author":"M Dumas","year":"2013","unstructured":"Dumas, M., et al.: Fundamentals of Business Process Management, vol. 1. Springer, Heidelberg (2013)"}],"container-title":["Lecture Notes in Business Information Processing","Information Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-65930-5_45","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,24]],"date-time":"2025-06-24T22:46:26Z","timestamp":1750805186000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-319-65930-5_45"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017]]},"ISBN":["9783319659299","9783319659305"],"references-count":22,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-65930-5_45","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2017]]},"assertion":[{"value":"15 August 2017","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"EMCIS","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"European, Mediterranean, and Middle Eastern Conference on Information Systems","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Coimbra","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Portugal","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2017","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"7 September 2017","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"8 September 2017","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"14","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"emcis2017","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/emcis.eu\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}