{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,5,3]],"date-time":"2025-05-03T22:03:02Z","timestamp":1746309782298,"version":"3.40.3"},"publisher-location":"Cham","reference-count":16,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319676326"},{"type":"electronic","value":"9783319676333"}],"license":[{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017]]},"DOI":"10.1007\/978-3-319-67633-3_16","type":"book-chapter","created":{"date-parts":[[2017,9,16]],"date-time":"2017-09-16T02:32:39Z","timestamp":1505529159000},"page":"193-203","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Public Expectations of Disaster Information Provided by Critical Infrastructure Operators: Lessons Learned from Barreiro, Portugal"],"prefix":"10.1007","author":[{"given":"Laura","family":"Petersen","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Laure","family":"Fallou","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Paul","family":"Reilly","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Elisa","family":"Serafinelli","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2017,9,17]]},"reference":[{"key":"16_CR1","doi-asserted-by":"publisher","first-page":"185","DOI":"10.1016\/j.pubrev.2013.02.010","volume":"39","author":"K Freberg","year":"2013","unstructured":"Freberg, K., Saling, K., Vidoloff, K.G., Eosco, G.: Using value modelling to evaluate social media messages: the case of Hurricane Irene. Public Relat. Rev. 39, 185\u2013192 (2013)","journal-title":"Public Relat. Rev."},{"key":"16_CR2","unstructured":"Petersen, L., Fallou, L., Reilly, P., Serafinelli, E.: Public expectations of social media use by critical infrastructure operators in crisis communication. In: 14th ISCRAM International Conference on Information Systems for Crisis Response and Management Conference on Agility is Coming, IMT Mines Albi-Carmaux (\u00c9cole Mines-T\u00e9l\u00e9com), Albi, France (2017)"},{"key":"16_CR3","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2016.07.038","author":"C Reuter","year":"2016","unstructured":"Reuter, C., Spielhofer, T.: Towards social resilience: A quantitative and qualitative survey on citizens\u2019 perception of social media in emergencies in Europe. Technol. Forecast. Soc. Chang. (2016). doi:10.1016\/j.techfore.2016.07.038","journal-title":"Technol. Forecast. Soc. Chang."},{"key":"16_CR4","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhcs.2016.03.005i","author":"C Reuter","year":"2016","unstructured":"Reuter, C., Ludwig, T., Kaufold, M., Spielhofer, T.: Emergency services\u2019 attitudes towards social media: a quantitative and qualitative survey across Europe. Int. J. Hum Comput Stud. (2016). doi:10.1016\/j.ijhcs.2016.03.005i","journal-title":"Int. J. Hum Comput Stud."},{"key":"16_CR5","volume-title":"# qldfloods and @ QPSMedia: Crisis Communication on Twitter in the 2011 South East Queensland Floods","author":"A Bruns","year":"2012","unstructured":"Bruns, A., Burgess, J., Crawford, K., Shaw, F.: # qldfloods and @ QPSMedia: Crisis Communication on Twitter in the 2011 South East Queensland Floods. ARC Centre of Excellence for Creative Industries and Innovation, Brisbane (2012)"},{"key":"16_CR6","unstructured":"The American Red Cross: Web Users Increasingly Rely on Social Media to Seek Help in a Disaster. Press Release (2009)"},{"key":"16_CR7","unstructured":"Lindsay, B.R.: Social Media and Disasters: Current Uses, Future Options, and Policy Considerations. CRS Report for Congress (2011). https:\/\/www.fas.org\/sgp\/crs\/homesec\/R41987.pdf"},{"issue":"20","key":"16_CR8","doi-asserted-by":"publisher","first-page":"1138","DOI":"10.1080\/15287394.2013.844087","volume":"76","author":"J Burger","year":"2013","unstructured":"Burger, J., Gochfeld, M., Jeitner, C., Pittfield, T., Donio, M.: Trusted information sources used during and after Superstorm Sandy: TV and radio were used more often than social media. J. Toxicol. Environ. Health 76(20), 1138\u20131150 (2013)","journal-title":"J. Toxicol. Environ. Health"},{"key":"16_CR9","unstructured":"Mitomo, H.; Otsuka, T.; Jeon, S.Y.; Cheng W.: The role of ICT and mass media in post-disaster restoration and recovery progress: a case of the Great East Japan Earthquake. In: 24th European Regional Conference of the International Telecommunication Society, Florence, Italy, 20\u201323 October 2013 (2013)"},{"key":"16_CR10","unstructured":"Statistics Portugal (INE - Instituto Nacional de Estat\u00edstica). https:\/\/www.ine.pt\/xportal\/xmain?xpgid=ine_main&xpid=INE"},{"key":"16_CR11","unstructured":"Ioannou, I., Aspinall, W., Bouffier, C., Carreira, E., Honfi, D., Lange, D., Melkunaite, L., Kristine Reitan, N., Rossetto, T., Storesund, K., Teixeira, R.: IMPROVER Deliverable 2.1 Methodology for Identifying Hazard Scenarios to Assess the Resilience of Critical Infrastructure (2016)"},{"key":"16_CR12","unstructured":"Barreiro Municipality: Gota a gota: Agua no barreiro: um tesouro Escondido. A \u00e1gua e o saneamento no concelho do Barreiro, 1 March 2009"},{"key":"16_CR13","unstructured":"Eurostat: digital economy and society statistics - households and individuals (2015). http:\/\/ec.europa.eu\/eurostat\/statistics-explained\/index.php\/Information_society_statistics_-_households_and_individuals. Accessed 20 April 2016"},{"key":"16_CR14","unstructured":"Fire Services Commissioner Victoria: Information Interoperability Blueprint (2013). http:\/\/fire-com-live-wp.s3.amazonaws.com\/wp-content\/uploads\/Information-Interoperability-Blueprint.pdf"},{"issue":"1","key":"16_CR15","doi-asserted-by":"publisher","first-page":"615","DOI":"10.1007\/s11069-014-1512-x","volume":"76","author":"TA Steelman","year":"2014","unstructured":"Steelman, T.A., McCaffrey, S.M., Velez, A.L.K., Briefel, J.A.: What information do people use, trust, and find useful during a disaster? Evidence from five large wildfires. Nat. Hazards 76(1), 615\u2013634 (2014). doi:10.1007\/s11069-014-1512-x","journal-title":"Nat. Hazards"},{"key":"16_CR16","unstructured":"Fallou, F.: Culture and Risk management in Man-made and Natural Disasters. EU H2020 Project CARISMAND (2017)"}],"container-title":["Lecture Notes in Business Information Processing","Information Systems for Crisis Response and Management in Mediterranean Countries"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-67633-3_16","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,3,12]],"date-time":"2024-03-12T15:23:49Z","timestamp":1710257029000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-319-67633-3_16"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017]]},"ISBN":["9783319676326","9783319676333"],"references-count":16,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-67633-3_16","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2017]]},"assertion":[{"value":"17 September 2017","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"ISCRAM-med","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Information Systems for Crisis Response and Management in Mediterranean Countries","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Xanthi","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Greece","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2017","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"18 October 2017","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"20 October 2017","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"4","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"iscram-med2017","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/www.wikicfp.com\/cfp\/servlet\/event.showcfp?eventid=62038&copyownerid=96833","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}