{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,27]],"date-time":"2025-03-27T22:03:13Z","timestamp":1743112993622,"version":"3.40.3"},"publisher-location":"Cham","reference-count":9,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319680583"},{"type":"electronic","value":"9783319680590"}],"license":[{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017]]},"DOI":"10.1007\/978-3-319-68059-0_58","type":"book-chapter","created":{"date-parts":[[2017,9,20]],"date-time":"2017-09-20T12:54:10Z","timestamp":1505912050000},"page":"492-495","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["IVR Wizard of OZ Field Experiment with Less-Literate Telecom Customers"],"prefix":"10.1007","author":[{"given":"Deepak Ranjan","family":"Padhi","sequence":"first","affiliation":[]},{"given":"Rohit","family":"Gupta","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2017,9,21]]},"reference":[{"key":"58_CR1","doi-asserted-by":"crossref","unstructured":"Barnard, E., Plauch\u00e9, M., Davel, M.: The utility of spoken dialog systems. In: Spoken Language Technology Workshop, SLT 2008. IEEE, pp. 13\u201316 (2008)","DOI":"10.1109\/SLT.2008.4777828"},{"key":"58_CR2","doi-asserted-by":"crossref","unstructured":"Kumar, A., Rajput, N., Chakraborty, D., Agarwal, S. K., Nanavati, A.A.: WWTW: the world wide telecom web. In: Proceedings of the 2007 Workshop on Networked Systems for Developing Regions, p. 7. ACM (2007)","DOI":"10.1145\/1326571.1326582"},{"key":"58_CR3","doi-asserted-by":"crossref","unstructured":"Plauche, M., Nallasamy, U., Pal, J., Wooters, C., Ramachandran, D.: Speech recognition for illiterate access to information and technology. In: International Conference on Information and Communication Technologies and Development, ICTD 2006, pp. 83\u201392. IEEE (2006)","DOI":"10.1109\/ICTD.2006.301842"},{"key":"58_CR4","doi-asserted-by":"crossref","unstructured":"Shrivastava, A., Joshi, A.: Effects of visuals, menu depths, and menu positions on IVR usage by non-tech savvy users. In: Proceedings of the India HCI 2014 Conference on Human Computer Interaction, p. 35. ACM (2014)","DOI":"10.1145\/2676702.2676707"},{"key":"58_CR5","unstructured":"ICT Facts and Figures. https:\/\/www.itu.int\/en\/ITUD\/Statistics\/Documents\/facts\/ICTFactsFigures2015.pdf"},{"key":"58_CR6","doi-asserted-by":"crossref","unstructured":"Marics, M.A., Engelbeck, G.: Designing voice menu applications for telephones. In: Handbook of human-computer interaction, pp. 1085\u20131102 (1997)","DOI":"10.1016\/B978-044481862-1.50111-4"},{"key":"58_CR7","doi-asserted-by":"crossref","unstructured":"Resnick, P., Virzi, R.A.: Skip and scan: cleaning up telephone interface. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 419\u2013426. ACM (1992)","DOI":"10.1145\/142750.142881"},{"key":"58_CR8","doi-asserted-by":"crossref","unstructured":"Yin, M., Zhai, S.: Dial and see: tackling the voice menu navigation problem with cross-device user experience integration. In: Proceedings of the 18th Annual ACM Symposium on User Interface Software and Technology, pp. 187\u2013190. ACM (2005)","DOI":"10.1145\/1095034.1095066"},{"key":"58_CR9","doi-asserted-by":"crossref","unstructured":"Tatchell, G.R.: Problems with the existing telephony customer interface: the pending eclipse of touch-tone and dial-tone. In: Conference Companion on Human Factors in Computing Systems, pp. 242\u2013243. ACM (1996)","DOI":"10.1145\/257089.257302"}],"container-title":["Lecture Notes in Computer Science","Human-Computer Interaction \u2013 INTERACT 2017"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-68059-0_58","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,9,20]],"date-time":"2021-09-20T00:25:07Z","timestamp":1632097507000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-319-68059-0_58"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017]]},"ISBN":["9783319680583","9783319680590"],"references-count":9,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-68059-0_58","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2017]]},"assertion":[{"value":"21 September 2017","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"INTERACT","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"IFIP Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Bombay","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"India","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2017","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"25 September 2017","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"29 September 2017","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"16","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"interact2017","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}