{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,25]],"date-time":"2025-03-25T17:58:09Z","timestamp":1742925489052,"version":"3.40.3"},"publisher-location":"Cham","reference-count":28,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319696430"},{"type":"electronic","value":"9783319696447"}],"license":[{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017]]},"DOI":"10.1007\/978-3-319-69644-7_13","type":"book-chapter","created":{"date-parts":[[2017,11,7]],"date-time":"2017-11-07T12:13:18Z","timestamp":1510056798000},"page":"125-138","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Effect of Instant Messenger Use on Purchase Decision of Consumers: The Role of Communication Quality and Content"],"prefix":"10.1007","author":[{"given":"Zhepeng","family":"Lu","sequence":"first","affiliation":[]},{"given":"Xiaoshan","family":"Wang","sequence":"additional","affiliation":[]},{"given":"Jinghua","family":"Huang","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2017,11,8]]},"reference":[{"unstructured":"IResearch, Online markets in China maintain a stable and rapid growth in 2014 (2014). http:\/\/www.iresearch.com.cn\/view\/245910.html","key":"13_CR1"},{"unstructured":"Ji, R., Meeker, M.: Creating consumer value in digital China. Morgan Stanley (2005)","key":"13_CR2"},{"issue":"1","key":"13_CR3","doi-asserted-by":"crossref","first-page":"209","DOI":"10.25300\/MISQ\/2014\/38.1.10","volume":"38","author":"CX Ou","year":"2014","unstructured":"Ou, C.X., Pavlou, P.A., Davidson, R.M.: Swift guanxi in online marketplaces: the role of computer-mediated communication technologies. MIS Q. 38(1), 209\u2013230 (2014)","journal-title":"MIS Q."},{"issue":"2","key":"13_CR4","doi-asserted-by":"crossref","first-page":"117","DOI":"10.1080\/10919392.2015.1033935","volume":"25","author":"L Kang","year":"2015","unstructured":"Kang, L., Wang, X., Tan, C.H., Zhao, J.L.: Understanding the antecedents and consequences of live chat use in electronic markets. J. Organ. Comput. Electron. Commer. 25(2), 117\u2013139 (2015)","journal-title":"J. Organ. Comput. Electron. Commer."},{"issue":"2","key":"13_CR5","doi-asserted-by":"crossref","first-page":"153","DOI":"10.2307\/257090","volume":"42","author":"JR Carlson","year":"1999","unstructured":"Carlson, J.R., Zmud, R.W.: Channel expansion theory and the experiential nature of media richness perceptions. Acad. Manag. J. 42(2), 153\u2013170 (1999)","journal-title":"Acad. Manag. J."},{"key":"13_CR6","first-page":"191","volume-title":"Research in Organization Behavior","author":"RL Daft","year":"1984","unstructured":"Daft, R.L., Lengel, R.H.: Information richness: a new approach to manager information processing and organization design. In: Staw, B.M., Cummings, L.L. (eds.) Research in Organization Behavior, vol. 6, pp. 191\u2013233. JAI, Greenwich (1984)"},{"issue":"4","key":"13_CR7","doi-asserted-by":"crossref","first-page":"425","DOI":"10.1509\/jmkr.45.4.425","volume":"45","author":"AM Weiss","year":"2008","unstructured":"Weiss, A.M., Lurie, N.H., MacInnis, D.J.: Listening to strangers: whose responses are valuable, how valuable are they, and why? J. Mark. Res. 45(4), 425\u2013436 (2008)","journal-title":"J. Mark. Res."},{"issue":"5","key":"13_CR8","doi-asserted-by":"crossref","first-page":"634","DOI":"10.1007\/s11747-009-0178-5","volume":"38","author":"MT Adjei","year":"2010","unstructured":"Adjei, M.T., Noble, S.M., Noble, C.H.: The influence of c2c communications in online brand communities on customer purchase behavior. J. Acad. Mark. Sci. 38(5), 634\u2013653 (2010)","journal-title":"J. Acad. Mark. Sci."},{"issue":"1","key":"13_CR9","doi-asserted-by":"crossref","first-page":"105","DOI":"10.2307\/25148783","volume":"31","author":"PA Pavlou","year":"2007","unstructured":"Pavlou, P.A., Liang, H., Xue, Y.: Understanding and mitigating uncertainty in online exchange relationships: a principal-agent perspective. MIS Q. 31(1), 105\u2013136 (2007)","journal-title":"MIS Q."},{"issue":"2","key":"13_CR10","doi-asserted-by":"crossref","first-page":"395","DOI":"10.2307\/41703461","volume":"32","author":"A Dimoka","year":"2012","unstructured":"Dimoka, A., Hong, Y., Pavlou, P.A.: On product uncertainty in online markets: theory and evidence. MIS Q. 32(2), 395\u2013426 (2012)","journal-title":"MIS Q."},{"issue":"2","key":"13_CR11","doi-asserted-by":"crossref","first-page":"328","DOI":"10.1287\/isre.2014.0520","volume":"25","author":"Y Hong","year":"2014","unstructured":"Hong, Y., Pavlou, P.A.: Product fit uncertainty in online markets: nature, effects and antecedents. Inf. Syst. Res. 25(2), 328\u2013344 (2014)","journal-title":"Inf. Syst. Res."},{"issue":"4","key":"13_CR12","doi-asserted-by":"crossref","first-page":"5","DOI":"10.2753\/MIS0742-1222240400","volume":"24","author":"I Benbasat","year":"2008","unstructured":"Benbasat, I., Gefen, D., Pavlou, P.A.: Special issue: trust in online environments. J. Manag. Information Syst. 24(4), 5\u201311 (2008)","journal-title":"J. Manag. Information Syst."},{"issue":"5","key":"13_CR13","first-page":"941","volume":"53","author":"KJ Arrow","year":"1963","unstructured":"Arrow, K.J.: Uncertainty and the welfare economics of medical care. Am. Econ. Rev. 53(5), 941\u2013973 (1963)","journal-title":"Am. Econ. Rev."},{"issue":"2","key":"13_CR14","doi-asserted-by":"crossref","first-page":"263","DOI":"10.2307\/20650292","volume":"33","author":"A Ghose","year":"2009","unstructured":"Ghose, A.: Internet exchanges for used goods: an empirical analysis of trade patterns and adverse selection. MIS Q. 33(2), 263\u2013291 (2009)","journal-title":"MIS Q."},{"issue":"2","key":"13_CR15","first-page":"35","volume":"61","author":"PM Doney","year":"1997","unstructured":"Doney, P.M., Cannon, J.P.: An examination of the nature of trust in buyer-seller relationships. J. Mark. 61(2), 35\u201351 (1997)","journal-title":"J. Mark."},{"key":"13_CR16","first-page":"39","volume-title":"Interpersonal Processes: New Directions in Communication Research","author":"CR Berger","year":"1987","unstructured":"Berger, C.R.: Communicating under uncertainty. In: Rolloff, M.E., Miller, G.R. (eds.) Interpersonal Processes: New Directions in Communication Research, pp. 39\u201362. Sage, Newbury Park (1987)"},{"issue":"2","key":"13_CR17","doi-asserted-by":"crossref","first-page":"99","DOI":"10.1111\/j.1468-2958.1975.tb00258.x","volume":"1","author":"CR Berger","year":"1975","unstructured":"Berger, C.R., Calabrese, R.J.: Some explorations in initial interaction and beyond: toward a developmental theory of interpersonal communication. Hum. Commun. Res. 1(2), 99\u2013112 (1975)","journal-title":"Hum. Commun. Res."},{"issue":"3","key":"13_CR18","doi-asserted-by":"crossref","first-page":"103","DOI":"10.2307\/1251844","volume":"60","author":"J Mohr","year":"1996","unstructured":"Mohr, J., Fisher, R., Nevin, J.R.: Collaborative communication in interfirm relationships: moderating effects of integration and control. J. Mark. 60(3), 103\u2013115 (1996)","journal-title":"J. Mark."},{"issue":"2","key":"13_CR19","doi-asserted-by":"crossref","first-page":"135","DOI":"10.1002\/smj.4250150205","volume":"15","author":"J Mohr","year":"1994","unstructured":"Mohr, J., Spekman, R.: Characteristics of partnership success: partnership attributes, communication behavior and conflict resolution techniques. Strateg. Manag. J. 15(2), 135\u2013152 (1994)","journal-title":"Strateg. Manag. J."},{"key":"13_CR20","first-page":"46","volume":"2","author":"T Li","year":"2012","unstructured":"Li, T., Ye, Q., Li, Y.: An investigation regarding stickiness & purchase conversion from the perspective of traffic source. China J. Inf. Syst. 2, 46\u201353 (2012)","journal-title":"China J. Inf. Syst."},{"issue":"1","key":"13_CR21","doi-asserted-by":"crossref","first-page":"177","DOI":"10.1207\/153276603768344898","volume":"13","author":"KP Chiang","year":"2003","unstructured":"Chiang, K.P., Dholakia, R.R.: Factors driving consumer intention to shop online: an empirical investigation. J. Consum. Psychol. 13(1), 177\u2013183 (2003)","journal-title":"J. Consum. Psychol."},{"issue":"4","key":"13_CR22","doi-asserted-by":"crossref","first-page":"811","DOI":"10.2307\/25148873","volume":"32","author":"A Abbasi","year":"2008","unstructured":"Abbasi, A., Chen, H.: Cybergate: a design framework and system for text analysis of computer-mediated communication. MIS Q. 32(4), 811\u2013837 (2008)","journal-title":"MIS Q."},{"issue":"3","key":"13_CR23","doi-asserted-by":"crossref","first-page":"331","DOI":"10.1007\/s10660-012-9097-5","volume":"12","author":"AC Valvi","year":"2012","unstructured":"Valvi, A.C., Fragkos, K.C.: Critical review of the e-loyalty literature: a purchase-centred framework. Electron. Commer. Res. 12(3), 331\u2013378 (2012)","journal-title":"Electron. Commer. Res."},{"issue":"4","key":"13_CR24","doi-asserted-by":"crossref","first-page":"729","DOI":"10.1086\/260231","volume":"82","author":"P Nelson","year":"1974","unstructured":"Nelson, P.: Advertising as information. J. Polit. Econ. 82(4), 729\u2013754 (1974)","journal-title":"J. Polit. Econ."},{"issue":"6","key":"13_CR25","first-page":"82","volume":"34","author":"E Qin","year":"2012","unstructured":"Qin, E., Lu, X.: The initial buyers and repeat buyers in online retailing: an empirical Study on Taobao.com. Econ. Manag. J. 34(6), 82\u201390 (2012)","journal-title":"Econ. Manag. J."},{"key":"13_CR26","first-page":"46","volume":"1","author":"T Li","year":"2012","unstructured":"Li, T., Ye, Q., Li, Y.: An investigation regarding stickiness and purchase conversion from the perspective of traffic source. China J. Inf. Syst. 1, 46\u201353 (2012)","journal-title":"China J. Inf. Syst."},{"issue":"1","key":"13_CR27","doi-asserted-by":"crossref","first-page":"93","DOI":"10.1287\/mksc.1.1.93","volume":"1","author":"RJ Meyer","year":"1982","unstructured":"Meyer, R.J.: A descriptive model of consumer information search behavior. Mark. Sci. 1(1), 93\u2013121 (1982)","journal-title":"Mark. Sci."},{"issue":"4","key":"13_CR28","first-page":"509","volume":"10","author":"MD Reilly","year":"1997","unstructured":"Reilly, M.D., Conover, J.N.: Meta -analysis: integrating results from consumer research studies. Adv. Consum. Res. 10(4), 509\u2013513 (1997)","journal-title":"Adv. Consum. Res."}],"container-title":["Lecture Notes in Business Information Processing","Internetworked World"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-69644-7_13","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,8,28]],"date-time":"2023-08-28T03:31:58Z","timestamp":1693193518000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-69644-7_13"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017]]},"ISBN":["9783319696430","9783319696447"],"references-count":28,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-69644-7_13","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2017]]}}}