{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,25]],"date-time":"2025-03-25T22:37:35Z","timestamp":1742942255330,"version":"3.40.3"},"publisher-location":"Cham","reference-count":28,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319696430"},{"type":"electronic","value":"9783319696447"}],"license":[{"start":{"date-parts":[[2017,1,1]],"date-time":"2017-01-01T00:00:00Z","timestamp":1483228800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017]]},"DOI":"10.1007\/978-3-319-69644-7_18","type":"book-chapter","created":{"date-parts":[[2017,11,7]],"date-time":"2017-11-07T07:13:18Z","timestamp":1510038798000},"page":"177-184","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Examining Customer Responses to Fake Online Reviews: The Role of Suspicion and Product Knowledge"],"prefix":"10.1007","author":[{"given":"Jie","family":"Ren","sequence":"first","affiliation":[]},{"given":"Pinar","family":"Ozturk","sequence":"additional","affiliation":[]},{"given":"Shoufu","family":"Luo","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2017,11,8]]},"reference":[{"key":"18_CR1","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1086\/209080","volume":"13","author":"JW Alba","year":"1987","unstructured":"Alba, J.W., Hutchinson, J.W.: Dimensions of consumer expertise. J. Consum. Res. 13, 411\u2013454 (1987)","journal-title":"J. Consum. Res."},{"key":"18_CR2","doi-asserted-by":"crossref","first-page":"373","DOI":"10.1016\/j.jretconser.2013.03.004","volume":"20","author":"S Bambauer-Sachse","year":"2013","unstructured":"Bambauer-Sachse, S., Mangold, S.: Do consumers still believe what is said in online product reviews? A persuasion knowledge approach. J. Retail. Consum. Serv. 20, 373\u2013381 (2013)","journal-title":"J. Retail. Consum. Serv."},{"key":"18_CR3","doi-asserted-by":"crossref","first-page":"103","DOI":"10.1509\/jmkg.67.4.103.18692","volume":"67","author":"S Basuroy","year":"2003","unstructured":"Basuroy, S., Chatterjee, S., Ravid, S.A.: How critical are critical reviews? The box office effects of film critics, star power, and budgets. J. Market. 67, 103\u2013117 (2003)","journal-title":"J. Market."},{"key":"18_CR4","unstructured":"BBC: Samsung probed in Taiwan over \u2018fake web reviews\u2019 (2013). \nhttp:\/\/www.bbc.com\/news\/technology-22166606"},{"key":"18_CR5","doi-asserted-by":"crossref","first-page":"119","DOI":"10.1086\/209052","volume":"13","author":"PH Bloch","year":"1986","unstructured":"Bloch, P.H., Sherrell, D.L., Ridgway, N.M.: Consumer search: an extended framework. J. Consum. Res. 13, 119\u2013126 (1986)","journal-title":"J. Consum. Res."},{"issue":"1","key":"18_CR6","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1086\/209031","volume":"12","author":"M Brucks","year":"1985","unstructured":"Brucks, M.: The effects of product class knowledge on information search behavior. J. Consum. Res. 12(1), 1\u201316 (1985)","journal-title":"J. Consum. Res."},{"key":"18_CR7","doi-asserted-by":"crossref","first-page":"210","DOI":"10.1086\/209158","volume":"15","author":"RL Celsi","year":"1988","unstructured":"Celsi, R.L., Olson, J.C.: The role of involvement in attention and comprehension processes. J. Consum. Res. 15, 210\u2013224 (1988)","journal-title":"J. Consum. Res."},{"key":"18_CR8","doi-asserted-by":"crossref","first-page":"185","DOI":"10.1016\/j.intmar.2010.04.001","volume":"24","author":"A Chakravarty","year":"2010","unstructured":"Chakravarty, A., Liu, Y., Mazumdar, T.: The differential effects of online word-of-mouth and critics\u2019 reviews on pre-release movie evaluation. J. Interact. Market. 24, 185\u2013197 (2010)","journal-title":"J. Interact. Market."},{"key":"18_CR9","doi-asserted-by":"crossref","unstructured":"Chen, C., Wu, K., Srinivasan, V., Zhang, X.: Battling the Internet water army: detection of hidden paid posters. In: Advances in Social Networks Analysis and Mining (ASONAM), pp. 116\u2013120. IEEE Press (2013)","DOI":"10.1145\/2492517.2492637"},{"key":"18_CR10","doi-asserted-by":"crossref","first-page":"85","DOI":"10.1111\/j.1365-2575.2012.00407.x","volume":"24","author":"CM Chiu","year":"2014","unstructured":"Chiu, C.M., Wang, E.T., Fang, Y.H., Huang, H.Y.: Understanding customers\u2019 repeat purchase intentions in B2C e-commerce: the roles of utilitarian value, hedonic value and perceived risk. Inf. Syst. J. 24, 85\u2013114 (2014)","journal-title":"Inf. Syst. J."},{"key":"18_CR11","doi-asserted-by":"crossref","first-page":"23","DOI":"10.1002\/dir.20087","volume":"21","author":"C Dellarocas","year":"2007","unstructured":"Dellarocas, C., Zhang, X.M., Awad, N.F.: Exploring the value of online product reviews in forecasting sales: the case of motion pictures. J. Interact. Market. 21, 23\u201345 (2007)","journal-title":"J. Interact. Market."},{"key":"18_CR12","doi-asserted-by":"crossref","first-page":"265","DOI":"10.1177\/002200275800200401","volume":"2","author":"M Deutsch","year":"1958","unstructured":"Deutsch, M.: Trust and suspicion. J. Confl. Resolut. 2, 265\u2013279 (1958)","journal-title":"J. Confl. Resolut."},{"key":"18_CR13","doi-asserted-by":"crossref","first-page":"1007","DOI":"10.1016\/j.dss.2008.04.001","volume":"45","author":"W Duan","year":"2008","unstructured":"Duan, W., Gu, B., Whinston, A.B.: Do online reviews matter?\u2014An empirical investigation of panel data. Decis. Support Syst. 45, 1007\u20131016 (2008)","journal-title":"Decis. Support Syst."},{"key":"18_CR14","doi-asserted-by":"crossref","first-page":"1164","DOI":"10.1037\/0022-3514.70.6.1164","volume":"70","author":"S Fein","year":"1996","unstructured":"Fein, S.: Effects of suspicion on attributional thinking and the correspondence bias. J. Personal. Soc. Psychol. 70, 1164\u20131184 (1996)","journal-title":"J. Personal. Soc. Psychol."},{"key":"18_CR15","doi-asserted-by":"crossref","first-page":"487","DOI":"10.1111\/j.1540-4560.1997.tb02124.x","volume":"53","author":"S Fein","year":"1997","unstructured":"Fein, S., Morgan, S.J., Norton, M.I., Sommers, S.R.: Hype and suspicion: the effects of pretrial publicity, race, and suspicion on jurors\u2019 verdicts. J. Soc. Issues 53, 487\u2013502 (1997)","journal-title":"J. Soc. Issues"},{"key":"18_CR16","first-page":"98","volume":"12","author":"S Feng","year":"2012","unstructured":"Feng, S., Xing, L., Gogar, A., Choi, Y.: Distributional footprints of deceptive product reviews. ICWSM 12, 98\u2013105 (2012)","journal-title":"ICWSM"},{"key":"18_CR17","doi-asserted-by":"crossref","first-page":"38","DOI":"10.1002\/dir.10073","volume":"18","author":"T Hennig-Thurau","year":"2004","unstructured":"Hennig-Thurau, T., Gwinner, K.P., Walsh, G., Gremler, D.D.: Electronic word-of-mouth via consumer-opinion platforms: what motivates consumers to articulate themselves on the internet? J. Interact. Market. 18, 38\u201352 (2004)","journal-title":"J. Interact. Market."},{"issue":"4","key":"18_CR18","first-page":"454","volume":"17","author":"PM Herr","year":"1991","unstructured":"Herr, P.M., Kardes, F.R., Kim, J.: Effects of word-of-mouth and product-attribute information on persuasion: an accessibility-diagnosticity perspective. J. Cust. Res. 17(4), 454\u2013462 (1991)","journal-title":"J. Cust. Res."},{"key":"18_CR19","doi-asserted-by":"crossref","unstructured":"Li, H., Chen, Z., Liu, B., Wei, X., Shao, J.: Spotting fake reviews via collective positive-unlabeled learning. In: IEEE International Conference on Data Mining (ICDM), pp. 899\u2013904 (2014)","DOI":"10.1109\/ICDM.2014.47"},{"key":"18_CR20","doi-asserted-by":"crossref","unstructured":"McKnight, D.H., Chervany, N.L.: Conceptualizing trust: a typology and e-commerce customer relationships model. In: Proceedings of the 34th Annual Hawaii International Conference on System Sciences, p. 10 (2001)","DOI":"10.1109\/HICSS.2001.927053"},{"key":"18_CR21","doi-asserted-by":"crossref","unstructured":"Mukherjee, A., Kumar, A., Liu, B., Wang, J., Hsu, M., Castellanos, M., Ghosh, R.: Spotting opinion spammers using behavioral footprints. In: Proceedings of the 19th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, pp. 632\u2013640. ACM Press (2013)","DOI":"10.1145\/2487575.2487580"},{"key":"18_CR22","unstructured":"Ren, J., Nickerson, J.V.: Online review systems: how emotional language drives sales. In: Twentieth Americas Conference on Information Systems (2014)"},{"key":"18_CR23","doi-asserted-by":"crossref","first-page":"538","DOI":"10.1037\/a0014038","volume":"96","author":"T Richter","year":"2009","unstructured":"Richter, T., Schroeder, S., W\u00f6hrmann, B.: You don\u2019t have to believe everything you read: background knowledge permits fast and efficient validation of information. J. Personal. Soc. Psychol. 96, 538 (2009)","journal-title":"J. Personal. Soc. Psychol."},{"key":"18_CR24","doi-asserted-by":"crossref","unstructured":"Ross, J., Irani, L., Silberman, M., Zaldivar, A., Tomlinson, B.: Who are the crowdworkers?: shifting demographics in Mechanical Turk. Paper presented at the CHI 2010 Extended Abstracts on Human Factors in Computing (2010)","DOI":"10.1145\/1753846.1753873"},{"key":"18_CR25","unstructured":"Sasaki, K.: (2016). \nhttp:\/\/www.bleachbypass.com\/batman-v-superman-fake-imdb-ratings\/"},{"key":"18_CR26","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1509\/jmkg.70.2.133","volume":"70","author":"AE Schlosser","year":"2006","unstructured":"Schlosser, A.E., White, T.B., Lloyd, S.M.: Converting web site visitors into buyers: how web site investment increases consumer trusting beliefs and online purchase intentions. J. Market. 70, 133\u2013148 (2006)","journal-title":"J. Market."},{"key":"18_CR27","doi-asserted-by":"crossref","first-page":"237","DOI":"10.1016\/j.jml.2008.05.001","volume":"59","author":"S Schroeder","year":"2008","unstructured":"Schroeder, S., Richter, T., Hoever, I.: Getting a picture that is both accurate and stable: situation models and epistemic validation. J. Mem. Lang. 59, 237\u2013255 (2008)","journal-title":"J. Mem. Lang."},{"key":"18_CR28","doi-asserted-by":"crossref","first-page":"697","DOI":"10.1016\/j.ijhcs.2006.02.007","volume":"64","author":"E Sillence","year":"2006","unstructured":"Sillence, E., Briggs, P., Harris, P., Fishwick, L.: A framework for understanding trust factors in web-based health advice. Int. J. Hum.-Comput. Stud. 64, 697\u2013713 (2006)","journal-title":"Int. J. Hum.-Comput. Stud."}],"container-title":["Lecture Notes in Business Information Processing","Internetworked World"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-69644-7_18","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2018,1,22]],"date-time":"2018-01-22T08:42:18Z","timestamp":1516610538000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-69644-7_18"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017]]},"ISBN":["9783319696430","9783319696447"],"references-count":28,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-69644-7_18","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2017]]}}}