{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T19:35:23Z","timestamp":1743017723779,"version":"3.40.3"},"publisher-location":"Cham","reference-count":54,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319765860"},{"type":"electronic","value":"9783319765877"}],"license":[{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018]]},"DOI":"10.1007\/978-3-319-76587-7_4","type":"book-chapter","created":{"date-parts":[[2018,3,2]],"date-time":"2018-03-02T04:46:15Z","timestamp":1519965975000},"page":"51-64","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Information Systems as a Service (ISaaS): Consumer Co-creation of Value"],"prefix":"10.1007","author":[{"given":"Saradhi","family":"Motamarri","sequence":"first","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2018,3,3]]},"reference":[{"issue":"3","key":"4_CR1","first-page":"1","volume":"15","author":"G Alaa","year":"2013","unstructured":"Alaa, G., Fitzgerald, G.: Re-conceptualizing agile information systems development using complex adaptive systems theory. Emergence Complexity Organ. 15(3), 1\u201323 (2013)","journal-title":"Emergence Complexity Organ."},{"key":"4_CR2","first-page":"195","volume":"26","author":"S Alter","year":"2010","unstructured":"Alter, S.: Viewing systems as services: a fresh approach in the IS field. Commun. Assoc. Inf. Syst. 26, 195\u2013224 (2010). Article no. 11","journal-title":"Commun. Assoc. Inf. Syst."},{"issue":"1","key":"4_CR3","first-page":"4","volume":"1","author":"JS Babb Jr","year":"2012","unstructured":"Babb Jr., J.S., Keith, M.: Co-creating value in systems development: a shift towards service-dominant logic. J. Inf. Syst. Appl. Res. (JISAR) 1(1), 4\u201315 (2012)","journal-title":"J. Inf. Syst. Appl. Res. (JISAR)"},{"key":"4_CR4","unstructured":"Baskerville, R.: Design theorizing individual information systems. In: PACIS 2011 (2011)"},{"issue":"1","key":"4_CR53","doi-asserted-by":"publisher","first-page":"12","DOI":"10.1108\/09593840610649952","volume":"19","author":"H Benbya","year":"2006","unstructured":"Benbya, H., McKelvey, B.: Toward a complexity theory of information systems development. Inf. Technol. People 19(1), 12\u201334 (2006)","journal-title":"Inf. Technol. People"},{"key":"4_CR5","first-page":"257","volume":"34","author":"SK Boell","year":"2014","unstructured":"Boell, S.K., Cecez-Kecmanovic, D.: A hermeneutic approach for conducting literature reviews and literature searches. Commun. Assoc. Inf. Syst. 34, 257\u2013286 (2014)","journal-title":"Commun. Assoc. Inf. Syst."},{"key":"4_CR6","doi-asserted-by":"crossref","unstructured":"Boell, S.K., Cecez-Kecmanovic, D.: What is an information system? In: 48th Hawaii International Conference on System Sciences, pp. 4959\u20134968 (2015)","DOI":"10.1109\/HICSS.2015.587"},{"issue":"3","key":"4_CR7","doi-asserted-by":"publisher","first-page":"809","DOI":"10.25300\/MISQ\/2014\/38:3.3","volume":"38","author":"D Cecez-Kecmanovic","year":"2014","unstructured":"Cecez-Kecmanovic, D., Galliers, D.R., Henfridsson, O., Newell, S., Vidgen, R.: The sociomateriality of information systems: current status, future directions. MIS Q. 38(3), 809\u2013830 (2014)","journal-title":"MIS Q."},{"issue":"3","key":"4_CR8","doi-asserted-by":"publisher","first-page":"196","DOI":"10.1057\/palgrave.ejis.3000666","volume":"16","author":"PY Chau","year":"2007","unstructured":"Chau, P.Y., Kuan, K.K., Liang, T.: Research on it value: what we have done in Asia and Europe. Eur. J. Inf. Syst. 16(3), 196 (2007)","journal-title":"Eur. J. Inf. Syst."},{"issue":"2","key":"4_CR9","first-page":"85","volume":"52","author":"H Chesbrough","year":"2011","unstructured":"Chesbrough, H.: Bringing open innovation to services. MIT Sloan Manag. Rev. 52(2), 85\u201390 (2011)","journal-title":"MIT Sloan Manag. Rev."},{"issue":"7","key":"4_CR10","doi-asserted-by":"publisher","first-page":"35","DOI":"10.1145\/1139922.1139945","volume":"49","author":"H Chesbrough","year":"2006","unstructured":"Chesbrough, H., Spohrer, J.: A research manifesto for services science. Commun. ACM 49(7), 35\u201340 (2006)","journal-title":"Commun. ACM"},{"key":"4_CR11","unstructured":"Erickson, T.: Socio-technical design. In: Whitworth, B., de Moor, A. (eds.) Handbook of Research on Socio-Technical Design and Social Networking Systems, pp. 334\u2013335. Information Science Research (IGI Global), New York (2009)"},{"key":"4_CR12","unstructured":"Frow, P., Payne, A., Storbacka, K.: Evolving the concept of co-creation: new research propositions. In: Academy of Marketing Conference, Southampton (2012)"},{"key":"4_CR13","unstructured":"Gable, G., Rai, A.: Reconceptulising the information system as a service. In: 17th European Conference on Information Systems (2009)"},{"key":"4_CR14","volume-title":"Who Says Elephants Can\u2019t Dance? Leading a Great Enterprise through Dramatic Change","author":"LV Gerstner Jr","year":"2002","unstructured":"Gerstner Jr., L.V.: Who Says Elephants Can\u2019t Dance? Leading a Great Enterprise through Dramatic Change. HarperCollins Publishers Inc., New York (2002)"},{"issue":"1","key":"4_CR15","doi-asserted-by":"crossref","first-page":"225","DOI":"10.2307\/41410415","volume":"36","author":"V Grover","year":"2012","unstructured":"Grover, V., Kohli, R.: Cocreating it value: new capabilities and metrics for multifirm environments. MIS Q. 36(1), 225\u2013232 (2012)","journal-title":"MIS Q."},{"issue":"2","key":"4_CR16","first-page":"95","volume":"73","author":"M Haase","year":"2013","unstructured":"Haase, M., Kleinaltenkamp, M.: S-D logic as an example of non-cumulative scientific progress in the marketing discipline. Bus. Adm. Rev. (DBW) 73(2), 95\u2013112 (2013)","journal-title":"Bus. Adm. Rev. (DBW)"},{"issue":"2","key":"4_CR17","doi-asserted-by":"publisher","first-page":"71","DOI":"10.21609\/jsi.v8i2.328","volume":"8","author":"MH Hilman","year":"2013","unstructured":"Hilman, M.H.: Information system as a service: issues and challenges. Jurnal Sistem Informasi 8(2), 71\u201377 (2013)","journal-title":"Jurnal Sistem Informasi"},{"key":"4_CR18","first-page":"139","volume":"36","author":"ME Jennex","year":"2015","unstructured":"Jennex, M.E.: Literature reviews and the review process: an editor-in-chief\u2019s perspective. Commun. Assoc. Inf. Syst. 36, 139\u2013146 (2015). Article no. 8","journal-title":"Commun. Assoc. Inf. Syst."},{"issue":"5","key":"4_CR19","doi-asserted-by":"publisher","first-page":"645","DOI":"10.1108\/00251740410538497","volume":"42","author":"AS Khalifa","year":"2004","unstructured":"Khalifa, A.S.: Customer value: a review of recent literature and an integrative configuration. Manag. Decis. 42(5), 645\u2013666 (2004)","journal-title":"Manag. Decis."},{"issue":"3","key":"4_CR20","doi-asserted-by":"publisher","first-page":"2311","DOI":"10.1016\/j.eswa.2010.08.019","volume":"38","author":"B Kim","year":"2011","unstructured":"Kim, B., Han, I.: The role of utilitarian and hedonic values and their antecedents in a mobile data service environment. Expert Syst. Appl. 38(3), 2311\u20132318 (2011)","journal-title":"Expert Syst. Appl."},{"issue":"1","key":"4_CR21","first-page":"23","volume":"9","author":"R Kohli","year":"2008","unstructured":"Kohli, R., Grover, V.: Business value of it: an essay on expanding research directions to keep up with the times. J. Assoc. Inf. Syst. 9(1), 23\u201339 (2008)","journal-title":"J. Assoc. Inf. Syst."},{"issue":"3","key":"4_CR54","doi-asserted-by":"publisher","first-page":"281","DOI":"10.1177\/1470593106066781","volume":"6","author":"RF Lusch","year":"2006","unstructured":"Lusch, R.F., Vargo, S.L.: Service-dominant logic: reactions, reflections and refinements. Mark. Theory 6(3), pp. 281\u2013288 (2006)","journal-title":"Mark. Theory"},{"issue":"5","key":"4_CR22","doi-asserted-by":"publisher","first-page":"248","DOI":"10.1016\/j.im.2013.04.004","volume":"50","author":"B McKenna","year":"2013","unstructured":"McKenna, B., Tuunanen, T., Gardner, L.: Consumers\u2019 adoption of information services. Inf. Manag. 50(5), 248\u2013257 (2013)","journal-title":"Inf. Manag."},{"issue":"2","key":"4_CR23","doi-asserted-by":"publisher","first-page":"125","DOI":"10.1016\/j.jsis.2012.04.002","volume":"21","author":"Y Merali","year":"2012","unstructured":"Merali, Y., Papadopoulos, T., Nadkarni, T.: Information systems strategy: past, present, future? J. Strateg. Inf. Syst. 21(2), 125\u2013153 (2012)","journal-title":"J. Strateg. Inf. Syst."},{"key":"4_CR24","unstructured":"Morris, A.: Socio-technical systems in ICT: a comprehensive survey. DISI-09-054, University of Trento, p. 16 (2009)"},{"issue":"4","key":"4_CR25","doi-asserted-by":"publisher","first-page":"68","DOI":"10.1145\/141874.141888","volume":"17","author":"S Motamarri","year":"1992","unstructured":"Motamarri, S.: A diagnostic view on information technology. SIGSOFT Softw. Eng. Notes 17(4), 68\u201370 (1992a)","journal-title":"SIGSOFT Softw. Eng. Notes"},{"issue":"2","key":"4_CR26","doi-asserted-by":"publisher","first-page":"57","DOI":"10.1145\/130840.130846","volume":"17","author":"S Motamarri","year":"1992","unstructured":"Motamarri, S.: Systems modelling and description. SIGSOFT Softw. Eng. Notes 17(2), 57\u201363 (1992b)","journal-title":"SIGSOFT Softw. Eng. Notes"},{"issue":"1","key":"4_CR27","doi-asserted-by":"publisher","first-page":"59","DOI":"10.1145\/157397.157405","volume":"18","author":"S Motamarri","year":"1993","unstructured":"Motamarri, S.: Database conversion planning. SIGSOFT Softw. Eng. Notes 18(1), 59\u201364 (1993)","journal-title":"SIGSOFT Softw. Eng. Notes"},{"key":"4_CR28","unstructured":"Motamarri, S.: Reflections on artificial intelligence \u2013 a hermeneutic journey. In: The 25th Australasian Conference on Information Systems. Auckland University of Technology, ACIS, Auckland (2014)"},{"key":"4_CR29","unstructured":"Motamarri, S.: The convergence of SDL and STD towards co-creation. In: ANZMAC-2015, p. 7. UNSW, Sydney, Australia (2015)"},{"issue":"1","key":"4_CR30","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1177\/2394964317697611","volume":"3","author":"S Motamarri","year":"2017","unstructured":"Motamarri, S.: Consumers\u2019 co-creation of value in Mhealth service. J. Creating Value 3(1), 1\u201314 (2017)","journal-title":"J. Creating Value"},{"issue":"4","key":"4_CR31","doi-asserted-by":"publisher","first-page":"317","DOI":"10.1111\/j.1365-2575.2006.00221.x","volume":"16","author":"E Mumford","year":"2006","unstructured":"Mumford, E.: The story of socio-technical design: reflections on its successes, failures and potential. Inf. Syst. J. 16(4), 317\u2013342 (2006)","journal-title":"Inf. Syst. J."},{"issue":"2","key":"4_CR32","doi-asserted-by":"publisher","first-page":"505","DOI":"10.2307\/23044054","volume":"35","author":"N Nan","year":"2011","unstructured":"Nan, N.: Capturing bottom-up information technology use processes: a complex adaptive systems model. MIS Q. 35(2), 505\u2013507 (2011)","journal-title":"MIS Q."},{"key":"4_CR33","doi-asserted-by":"crossref","unstructured":"Nelson, R.R.: On the uneven evolution of human know-how. Res. Policy 32(6), 909\u2013922 (2003a)","DOI":"10.1016\/S0048-7333(02)00093-8"},{"key":"4_CR34","unstructured":"Nelson, R.R.: Physical and Social Technologies and their Evolution. Laboratory of Economics and Management, Sant\u2019Anna School of Advanced Studies, Pisa, Italy (2003b)"},{"key":"4_CR35","unstructured":"OGC: ITIL, Version 3. Office of Government Commerce, The Stationery Office, London (2007)"},{"issue":"6","key":"4_CR36","doi-asserted-by":"publisher","first-page":"806","DOI":"10.1016\/j.respol.2011.03.009","volume":"40","author":"P Oliveira","year":"2011","unstructured":"Oliveira, P., von Hippel, E.: Users as service innovators: the case of banking services. Res. Policy 40(6), 806\u2013818 (2011)","journal-title":"Res. Policy"},{"issue":"1","key":"4_CR37","doi-asserted-by":"publisher","first-page":"237","DOI":"10.1108\/EJM-09-2011-0504","volume":"48","author":"A Payne","year":"2014","unstructured":"Payne, A., Frow, P.: Deconstructing the value proposition of an innovation exemplar. Eur. J. Mark. 48(1), 237\u2013270 (2014)","journal-title":"Eur. J. Mark."},{"issue":"3","key":"4_CR38","doi-asserted-by":"publisher","first-page":"4","DOI":"10.1108\/10878570410699249","volume":"32","author":"CK Prahalad","year":"2004","unstructured":"Prahalad, C.K., Ramaswamy, V.: Co-creating unique value with customers. Strategy Leadersh. 32(3), 4\u20139 (2004)","journal-title":"Strategy Leadersh."},{"issue":"1","key":"4_CR39","doi-asserted-by":"publisher","first-page":"35","DOI":"10.1108\/09593840610700800","volume":"19","author":"MK Richard","year":"2006","unstructured":"Richard, M.K., Simon, M.K.: Interpreting socio-technical co-evolution applying complex adaptive systems to IS engagement. Inf. Technol. People 19(1), 35\u201354 (2006)","journal-title":"Inf. Technol. People"},{"issue":"2","key":"4_CR40","doi-asserted-by":"publisher","first-page":"206","DOI":"10.1287\/mksc.2013.0836","volume":"33","author":"RT Rust","year":"2014","unstructured":"Rust, R.T., Huang, M.H.: The service revolution and the transformation of marketing science. Mark. Sci. 33(2), 206\u2013221 (2014)","journal-title":"Mark. Sci."},{"issue":"2","key":"4_CR41","doi-asserted-by":"publisher","first-page":"329","DOI":"10.1111\/j.1937-5956.2006.tb00248.x","volume":"15","author":"SE Sampson","year":"2006","unstructured":"Sampson, S.E., Froehle, C.M.: Foundations and implications of a proposed unified services theory. Prod. Oper. Manag. 15(2), 329\u2013343 (2006)","journal-title":"Prod. Oper. Manag."},{"issue":"1","key":"4_CR42","doi-asserted-by":"crossref","first-page":"317","DOI":"10.2307\/41410419","volume":"36","author":"S Sarker","year":"2012","unstructured":"Sarker, S., Sarker, S., Sahaym, A., Bjorn-Anderson, N.: Exploring value cocreation in relationships between an ERP vendor and its partners: a revelatory case study. MIS Q. 36(1), 317\u2013338 (2012)","journal-title":"MIS Q."},{"issue":"2","key":"4_CR43","doi-asserted-by":"publisher","first-page":"139","DOI":"10.1057\/ejis.2012.45","volume":"22","author":"G Schryen","year":"2013","unstructured":"Schryen, G.: Revisiting IS business value research: what we already know, what we still need to know, and how we can get there. Eur. J. Inf. Syst. 22(2), 139\u2013169 (2013)","journal-title":"Eur. J. Inf. Syst."},{"issue":"12","key":"4_CR44","first-page":"860","volume":"15","author":"SA Sherer","year":"2014","unstructured":"Sherer, S.A.: Advocating for action design research on it value creation in healthcare. J. Assoc. Inf. Syst. 15(12), 860\u2013878 (2014)","journal-title":"J. Assoc. Inf. Syst."},{"key":"4_CR45","doi-asserted-by":"publisher","first-page":"221","DOI":"10.1177\/003803856800200206","volume":"2","author":"D Silverman","year":"1968","unstructured":"Silverman, D.: Formal organizations or industrial sociology: towards a social action analysis of organizations. Sociology 2, 221\u2013238 (1968)","journal-title":"Sociology"},{"key":"4_CR46","volume-title":"Future Shock","author":"A Toffler","year":"1984","unstructured":"Toffler, A.: Future Shock. Bantam, New York (1984a)"},{"key":"4_CR47","volume-title":"The Third Wave","author":"A Toffler","year":"1984","unstructured":"Toffler, A.: The Third Wave. Bantam, New York (1984b)"},{"issue":"1","key":"4_CR48","first-page":"47","volume":"2","author":"T Tuunanen","year":"2010","unstructured":"Tuunanen, T., Myers, M., Cassab, H.: A conceptual framework for consumer information systems development. Pac. Asia J. Assoc. Inf. Syst. 2(1), 47\u201366 (2010)","journal-title":"Pac. Asia J. Assoc. Inf. Syst."},{"issue":"1","key":"4_CR49","doi-asserted-by":"publisher","first-page":"32","DOI":"10.1287\/serv.1.1.32","volume":"1","author":"SL Vargo","year":"2009","unstructured":"Vargo, S.L., Akaka, M.A.: Service-dominant logic as a foundation for service science: clarifications. Serv. Sci. 1(1), 32\u201341 (2009)","journal-title":"Serv. Sci."},{"key":"4_CR50","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1509\/jmkg.68.1.1.24036","volume":"68","author":"SL Vargo","year":"2004","unstructured":"Vargo, S.L., Lusch, R.F.: Evolving to a new dominant logic for marketing. J. Mark. 68, 1\u201317 (2004)","journal-title":"J. Mark."},{"key":"4_CR51","volume-title":"Sources of Innovation","author":"E Hippel von","year":"1988","unstructured":"von Hippel, E.: Sources of Innovation. Oxford University Press, New York (1988)"},{"key":"4_CR52","doi-asserted-by":"crossref","DOI":"10.7551\/mitpress\/2333.001.0001","volume-title":"Democratizing Innovation","author":"E Hippel von","year":"2005","unstructured":"von Hippel, E.: Democratizing Innovation. MIT Press, Cambridge (2005)"}],"container-title":["Lecture Notes in Business Information Processing","Service Research and Innovation"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-76587-7_4","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,10,12]],"date-time":"2019-10-12T00:27:32Z","timestamp":1570840052000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-76587-7_4"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018]]},"ISBN":["9783319765860","9783319765877"],"references-count":54,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-76587-7_4","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2018]]}}}