{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,16]],"date-time":"2026-06-16T12:46:52Z","timestamp":1781614012652,"version":"3.54.5"},"publisher-location":"Cham","reference-count":33,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783319912370","type":"print"},{"value":"9783319912387","type":"electronic"}],"license":[{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018]]},"DOI":"10.1007\/978-3-319-91238-7_5","type":"book-chapter","created":{"date-parts":[[2018,5,31]],"date-time":"2018-05-31T10:52:09Z","timestamp":1527763929000},"page":"55-67","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":7,"title":["UX Evaluation Design of UTAssistant: A New Usability Testing Support Tool for Italian Public Administrations"],"prefix":"10.1007","author":[{"given":"Stefano","family":"Federici","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Maria Laura","family":"Mele","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Rosa","family":"Lanzilotti","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Giuseppe","family":"Desolda","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Marco","family":"Bracalenti","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Fabio","family":"Meloni","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Giancarlo","family":"Gaudino","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Antonello","family":"Cocco","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Massimo","family":"Amendola","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2018,6,1]]},"reference":[{"key":"5_CR1","unstructured":"Desolda, G., Gaudino, G., Lanzilotti, R., Federici, S., Cocco, A.: Utassistant: a web platform supporting usability testing in italian public administrations. In: CHItaly 12th edn. CHItaly 2017, pp. 138\u2013142 (2017)"},{"key":"5_CR2","unstructured":"Dipartimento della Funzione Pubblica: Il Protocollo Eglu 2.1: Come Realizzare Test Di Usabilit\u00e0 Semplificati Per I Siti Web E I Servizi Online Delle Pa. Formez PA, Rome, IT (2015)"},{"key":"5_CR3","unstructured":"Dipartimento della Funzione Pubblica: Il Protocollo Eglu-M: Come Realizzare Test Di Usabilit\u00e0 Semplificati Per I Siti Web E I Servizi Online Delle Pa. Formez PA, Rome, IT (2015)"},{"key":"5_CR4","unstructured":"Borsci, S., Federici, S., Mele, M.L.: Eglu 1.0: Un Protocollo Per Valutare La Comunicazione Web Delle Pa. Diritto e Pratica Amministrativa, vol. 1, pp. 9\u201310. Il Sole 24 Ore, Milan, IT (2014)"},{"key":"5_CR5","first-page":"189","volume-title":"Usability Evaluation in Industry","author":"J Brooke","year":"1996","unstructured":"Brooke, J.: SUS: a \u201cQuick and Dirty\u201d usability scale. In: Jordan, P.W., Thomas, B., Weerdmeester, B.A., McClelland, I.L. (eds.) Usability Evaluation in Industry, pp. 189\u2013194. Taylor & Francis, London (1996)"},{"key":"5_CR6","doi-asserted-by":"publisher","first-page":"193","DOI":"10.1007\/s10339-009-0268-9","volume":"10","author":"S Borsci","year":"2009","unstructured":"Borsci, S., Federici, S., Lauriola, M.: On the dimensionality of the System Usability Scale (SUS): a test of alternative measurement models. Cogn. Process. 10, 193\u2013197 (2009)","journal-title":"Cogn. Process."},{"key":"5_CR7","unstructured":"Di Nocera, F.: Usability Evaluation 2.0: Una Descrizione (S)Oggettiva Dell\u2019usabilit\u00e0. In: Ergoproject edn., Rome, IT (2013)"},{"key":"5_CR8","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"35","DOI":"10.1007\/978-3-319-21006-3_4","volume-title":"Human-Computer Interaction: Users and Contexts","author":"S Borsci","year":"2015","unstructured":"Borsci, S., Federici, S., Mele, M.L., Conti, M.: Short scales of satisfaction assessment: a proxy to involve disabled users in the usability testing of websites. In: Kurosu, M. (ed.) HCI 2015. LNCS, vol. 9171, pp. 35\u201342. Springer, Cham (2015). https:\/\/doi.org\/10.1007\/978-3-319-21006-3_4"},{"key":"5_CR9","doi-asserted-by":"publisher","first-page":"484","DOI":"10.1080\/10447318.2015.1064648","volume":"31","author":"S Borsci","year":"2015","unstructured":"Borsci, S., Federici, S., Bacci, S., Gnaldi, M., Bartolucci, F.: Assessing user satisfaction in the era of user experience: comparison of the SUS, UMUX and UMUX-LITE as a function of product experience. Int. J. Hum. Comput. Interact. 31, 484\u2013495 (2015)","journal-title":"Int. J. Hum. Comput. Interact."},{"key":"5_CR10","doi-asserted-by":"crossref","unstructured":"Lewis, J.R., Utesch, B.S., Maher, D.E.: UMUX-LITE: when there\u2019s no time for the SUS. In: Conference on Human Factors in Computing Systems: CHI 2013, pp. 2099\u20132102 (2013)","DOI":"10.1145\/2470654.2481287"},{"key":"5_CR11","doi-asserted-by":"crossref","unstructured":"Tomlin, C.: 14 Usability Testing Tools Matrix and Comprehensive Reviews. Useful Usability, vol. 2018, USA (2014)","DOI":"10.1007\/978-1-4842-3867-7_7"},{"key":"5_CR12","first-page":"183","volume":"12","author":"JR Lewis","year":"2017","unstructured":"Lewis, J.R., Sauro, J.: Revisiting the factor structure of the system usability scale. J. Usability Stud. 12, 183\u2013192 (2017)","journal-title":"J. Usability Stud."},{"key":"5_CR13","doi-asserted-by":"publisher","first-page":"338","DOI":"10.1145\/77481.77486","volume":"33","author":"R Molich","year":"1990","unstructured":"Molich, R., Nielsen, J.: Improving a human-computer dialogue. Commun. ACM 33, 338\u2013348 (1990)","journal-title":"Commun. ACM"},{"key":"5_CR14","doi-asserted-by":"publisher","DOI":"10.1145\/259963.260531","volume-title":"Usability Inspection Methods","author":"J Nielsen","year":"1994","unstructured":"Nielsen, J.: Heuristic Evaluation. In: Nielsen, J., Mack, R.L. (eds.) Usability Inspection Methods. Wiley, New York (1994)"},{"key":"5_CR15","doi-asserted-by":"crossref","unstructured":"Nielsen, J.: Enhancing the explanatory power of usability heuristics. In: SIGCHI Conference on Human Factors in Computing Systems: CHI 1994, pp. 152\u2013158 (1994)","DOI":"10.1145\/191666.191729"},{"key":"5_CR16","doi-asserted-by":"crossref","unstructured":"Nielsen, J., Molich, R.: Heuristic evaluation of user interfaces. In: SIGCHI Conference on Human Factors in Computing Systems: CHI 1990, pp. 249\u2013256 (1990)","DOI":"10.1145\/97243.97281"},{"key":"5_CR17","volume-title":"An Information Processing Theory of Consumer Choice","author":"JR Bettman","year":"1979","unstructured":"Bettman, J.R.: An Information Processing Theory of Consumer Choice. Addison-Wesley, Cambridge (1979)"},{"key":"5_CR18","doi-asserted-by":"publisher","first-page":"148","DOI":"10.1086\/208812","volume":"7","author":"JR Bettman","year":"1980","unstructured":"Bettman, J.R., Park, C.W.: Implications of a constructive view of choice for analysis of protocol data: a coding scheme for elements of choice processes. Adv. Consum. Res. 7, 148\u2013153 (1980)","journal-title":"Adv. Consum. Res."},{"key":"5_CR19","doi-asserted-by":"publisher","first-page":"442","DOI":"10.1086\/208884","volume":"8","author":"G Biehal","year":"1982","unstructured":"Biehal, G., Chakravarti, D.: Experiences with the Bettman-Park verbal-protocol coding scheme. J. Consum. Res. 8, 442\u2013448 (1982)","journal-title":"J. Consum. Res."},{"key":"5_CR20","doi-asserted-by":"publisher","first-page":"431","DOI":"10.1086\/208883","volume":"8","author":"G Biehal","year":"1982","unstructured":"Biehal, G., Chakravarti, D.: Information-presentation format and learning goals as determinants of consumers\u2019 memory retrieval and choice processes. J. Consum. Res. 8, 431\u2013441 (1982)","journal-title":"J. Consum. Res."},{"key":"5_CR21","doi-asserted-by":"publisher","first-page":"382","DOI":"10.1086\/208525","volume":"12","author":"G Biehal","year":"1986","unstructured":"Biehal, G., Chakravarti, D.: Consumers\u2019 use of memory and external information in choice: macro and micro perspectives. J. Consum. Res. 12, 382\u2013405 (1986)","journal-title":"J. Consum. Res."},{"key":"5_CR22","doi-asserted-by":"publisher","first-page":"84","DOI":"10.2307\/3172671","volume":"26","author":"G Biehal","year":"1989","unstructured":"Biehal, G., Chakravarti, D.: The effects of concurrent verbalization on choice processing. J. Mark. Res. (JMR) 26, 84\u201396 (1989)","journal-title":"J. Mark. Res. (JMR)"},{"key":"5_CR23","first-page":"126","volume":"8","author":"A Green","year":"1995","unstructured":"Green, A.: Verbal protocol analysis. Psychologist 8, 126\u2013129 (1995)","journal-title":"Psychologist"},{"key":"5_CR24","doi-asserted-by":"publisher","first-page":"559","DOI":"10.1108\/03090569810216181","volume":"32","author":"H Kuusela","year":"1998","unstructured":"Kuusela, H., Spence, M.T., Kanto, A.J.: Expertise effects on prechoice decision processes and final outcomes: a protocol analysis. Eur. J. Mark. 32, 559 (1998)","journal-title":"Eur. J. Mark."},{"key":"5_CR25","doi-asserted-by":"publisher","first-page":"263","DOI":"10.1007\/s10339-009-0347-y","volume":"11","author":"S Federici","year":"2010","unstructured":"Federici, S., Borsci, S., Stamerra, G.: Web usability evaluation with screen reader users: implementation of the partial concurrent thinking aloud technique. Cogn. Process. 11, 263\u2013272 (2010)","journal-title":"Cogn. Process."},{"key":"5_CR26","doi-asserted-by":"publisher","first-page":"285","DOI":"10.1007\/s10339-010-0365-9","volume":"11","author":"S Federici","year":"2010","unstructured":"Federici, S., Borsci, S., Mele, M.L.: usability evaluation with screen reader users: a video presentation of the Pcta\u2019s Experimental Setting and Rules. Cogn. Process. 11, 285\u2013288 (2010)","journal-title":"Cogn. Process."},{"key":"5_CR27","first-page":"1","volume-title":"International Encyclopedia of Rehabilitation","author":"S Federici","year":"2010","unstructured":"Federici, S., Borsci, S.: Usability evaluation: models, methods, and applications. In: Stone, J., Blouin, M. (eds.) International Encyclopedia of Rehabilitation, pp. 1\u201317. Center for International Rehabilitation Research Information and Exchange (CIRRIE), Buffalo (2010)"},{"key":"5_CR28","first-page":"421","volume-title":"Assistive Technology from Adapted Equipment to Inclusive Environments: AAATE 2009","author":"S Borsci","year":"2009","unstructured":"Borsci, S., Federici, S.: The partial concurrent thinking aloud: a new usability evaluation technique for blind users. In: Emiliani, P.L., Burzagli, L., Como, A., Gabbanini, F., Salminen, A.-L. (eds.) Assistive Technology from Adapted Equipment to Inclusive Environments: AAATE 2009, vol. 25, pp. 421\u2013425. IOS Press, Amsterdam (2009)"},{"key":"5_CR29","doi-asserted-by":"crossref","DOI":"10.1201\/b15619","volume-title":"Computer Systems Experiences of Users with and without Disabilities: An Evaluation Guide for Professionals","author":"S Borsci","year":"2013","unstructured":"Borsci, S., Kurosu, M., Federici, S., Mele, M.L.: Computer Systems Experiences of Users with and without Disabilities: An Evaluation Guide for Professionals. CRC Press, Boca Raton (2013)"},{"key":"5_CR30","volume-title":"Darwin and Facial Expression: A Century of Research in Review","author":"P Ekman","year":"1973","unstructured":"Ekman, P.: Darwin and Facial Expression: A Century of Research in Review. Academic Press, New York (1973)"},{"key":"5_CR31","doi-asserted-by":"publisher","first-page":"832","DOI":"10.3389\/fpsyg.2017.00832","volume":"8","author":"F Qu","year":"2017","unstructured":"Qu, F., Yan, W.-J., Chen, Y.-H., Li, K., Zhang, H., Fu, X.: \u201cYou Should Have Seen the Look on Your Face\u2026\u201d: self-awareness of facial expressions. Front. Psychol. 8, 832 (2017)","journal-title":"Front. Psychol."},{"key":"5_CR32","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"350","DOI":"10.1007\/978-3-319-39510-4_33","volume-title":"Human-Computer Interaction. Theory, Design, Development and Practice","author":"ML Mele","year":"2016","unstructured":"Mele, M.L., Millar, D., Rijnders, C.E.: Validating a quality perception model for image compression: the subjective evaluation of the Cogisen\u2019s image compression plug-in. In: Kurosu, M. (ed.) HCI 2016. LNCS, vol. 9731, pp. 350\u2013359. Springer, Cham (2016). https:\/\/doi.org\/10.1007\/978-3-319-39510-4_33"},{"key":"5_CR33","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"353","DOI":"10.1007\/978-3-319-58071-5_27","volume-title":"Human-Computer Interaction. User Interface Design, Development and Multimodality","author":"ML Mele","year":"2017","unstructured":"Mele, M.L., Millar, D., Rijnders, C.E.: Using spatio-temporal saliency to predict subjective video quality: a new high-speed objective assessment metric. In: Kurosu, M. (ed.) HCI 2017. LNCS, vol. 10271, pp. 353\u2013368. Springer, Cham (2017). https:\/\/doi.org\/10.1007\/978-3-319-58071-5_27"}],"container-title":["Lecture Notes in Computer Science","Human-Computer Interaction. Theories, Methods, and Human Issues"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-91238-7_5","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,7,7]],"date-time":"2022-07-07T01:22:44Z","timestamp":1657156964000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-319-91238-7_5"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018]]},"ISBN":["9783319912370","9783319912387"],"references-count":33,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-91238-7_5","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2018]]},"assertion":[{"value":"1 June 2018","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCI","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Las Vegas, NV","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"USA","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2018","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"15 July 2018","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"20 July 2018","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"20","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hci2018","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/2018.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}