{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,6]],"date-time":"2026-04-06T21:36:44Z","timestamp":1775511404393,"version":"3.50.1"},"publisher-location":"Cham","reference-count":35,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783319912431","type":"print"},{"value":"9783319912448","type":"electronic"}],"license":[{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018]]},"DOI":"10.1007\/978-3-319-91244-8_39","type":"book-chapter","created":{"date-parts":[[2018,5,31]],"date-time":"2018-05-31T11:02:41Z","timestamp":1527764561000},"page":"500-511","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":18,"title":["Are People Polite to Smartphones?"],"prefix":"10.1007","author":[{"given":"Astrid","family":"Carolus","sequence":"first","affiliation":[]},{"given":"Catharina","family":"Schmidt","sequence":"additional","affiliation":[]},{"given":"Florian","family":"Schneider","sequence":"additional","affiliation":[]},{"given":"Jule","family":"Mayr","sequence":"additional","affiliation":[]},{"given":"Ricardo","family":"Muench","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2018,6,1]]},"reference":[{"issue":"4","key":"39_CR1","doi-asserted-by":"publisher","first-page":"596","DOI":"10.1037\/0022-3514.63.4.596","volume":"63","author":"A Aron","year":"1992","unstructured":"Aron, A., Aron, E.N., Smollan, D.: Inclusion of other in the self scale and the structure of interpersonal closeness. J. Pers. Soc. Psychol. 63(4), 596\u2013612 (1992)","journal-title":"J. Pers. Soc. Psychol."},{"key":"39_CR2","unstructured":"Blake, J., Davis, K.: Norms, values, and sanctions. In: Handbook of Modern Sociology, 101, pp. 456\u2013484 (1964)"},{"key":"39_CR3","unstructured":"Brown, P., Levinson, S.C.: Universals in language usage: Politeness phenomena. In: Questions and Politeness: Strategies in Social Interaction, pp. 56\u2013311 (1978)"},{"key":"39_CR4","doi-asserted-by":"crossref","DOI":"10.4324\/9781315663319","volume-title":"Evolutionary Psychology: The New Science of the Mind","author":"D Buss","year":"2015","unstructured":"Buss, D.: Evolutionary Psychology: The New Science of the Mind, 5th edn. Routledge, New York (2015)","edition":"5"},{"key":"39_CR5","series-title":"LNCS","first-page":"512","volume-title":"HCI 2018","author":"A Carolus","year":"2018","unstructured":"Carolus, A., M\u00fcnch, R., Schmidt, C., Mayer, L., Schneider, F.: Pink stinks-at least for men. In: Kurosu, M. (ed.) HCI 2018. LNCS, vol. 10902, pp. 512\u2013525. Springer, Las Vegas (2018)"},{"key":"39_CR6","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.infsof.2017.03.008","volume":"88","author":"RM Carvalho","year":"2017","unstructured":"Carvalho, R.M., de Castro Andrade, R.M., de Oliveira, K.M., Travassos, G.H.: Test case design for context-aware applications: are we there yet? Inf. Softw. Technol. 88, 1\u201316 (2017)","journal-title":"Inf. Softw. Technol."},{"key":"39_CR7","unstructured":"Cialdini, R., Trost, M.: Social influence: social norms, conformity and compliance. In: Gilbert, D.T., Fiske, S.T., Lindzey, G. (eds.) The Handbook of Social Psychology, 4th edn., pp. 151\u2013192. McGraw-Hill, Boston (1998)"},{"issue":"3","key":"39_CR8","doi-asserted-by":"publisher","first-page":"313","DOI":"10.1086\/269264","volume":"55","author":"SE Finkel","year":"1991","unstructured":"Finkel, S.E., Guterbock, T.M., Borg, M.J.: Race-of-interviewer effects in a preelection poll Virginia 1989. Public Opin. Q. 55(3), 313\u2013330 (1991)","journal-title":"Public Opin. Q."},{"key":"39_CR9","volume-title":"Interaction Ritual: Essays on Face-to-Face Behavior","author":"E Goffman","year":"1967","unstructured":"Goffman, E.: Interaction Ritual: Essays on Face-to-Face Behavior. Anchor Books, New York (1967)"},{"issue":"2","key":"39_CR10","doi-asserted-by":"publisher","first-page":"87","DOI":"10.1007\/s007790200008","volume":"6","author":"M Goldstein","year":"2002","unstructured":"Goldstein, M., Alsi\u00f6, G., Werdenhoff, J.: The media equation does not always apply: people are not polite towards small computers. Pers. Ubiquit. Comput. 6(2), 87\u201396 (2002). https:\/\/doi.org\/10.1007\/s007790200008","journal-title":"Pers. Ubiquit. Comput."},{"issue":"1","key":"39_CR11","doi-asserted-by":"publisher","first-page":"73","DOI":"10.1515\/jplr.2005.1.1.73","volume":"1","author":"T Holtgraves","year":"2005","unstructured":"Holtgraves, T.: Social psychology, cognitive psychology, and linguistic politeness. J. Politeness Res. Lang. Behav. Cult. 1(1), 73\u201393 (2005). https:\/\/doi.org\/10.1515\/jplr.2005.1.1.73","journal-title":"J. Politeness Res. Lang. Behav. Cult."},{"issue":"2","key":"39_CR12","doi-asserted-by":"publisher","first-page":"111","DOI":"10.1016\/j.ijhcs.2006.08.007","volume":"65","author":"D Johnson","year":"2007","unstructured":"Johnson, D., Gardner, J.: The media equation and team formation: further evidence for experience as a moderator. Int. J. Hum. Comput Stud. 65(2), 111\u2013124 (2007)","journal-title":"Int. J. Hum. Comput Stud."},{"key":"39_CR13","doi-asserted-by":"publisher","first-page":"237","DOI":"10.1016\/j.ijhcs.2003.12.008","volume":"61","author":"D Johnson","year":"2004","unstructured":"Johnson, D., Gardner, J., Wiles, J.: Experience as a moderator of the media equation: the impact of flattery and praise. Int. J. Hum. Comput. Stud. 61, 237\u2013258 (2004)","journal-title":"Int. J. Hum. Comput. Stud."},{"issue":"4","key":"39_CR14","doi-asserted-by":"publisher","first-page":"640","DOI":"10.1016\/j.tele.2013.12.003","volume":"31","author":"KJ Kim","year":"2014","unstructured":"Kim, K.J.: Can smartphones be specialists? effects of specialization in mobile advertising. Telematics Inform. 31(4), 640\u2013647 (2014). https:\/\/doi.org\/10.1016\/j.tele.2013.12.003","journal-title":"Telematics Inform."},{"key":"39_CR15","doi-asserted-by":"crossref","unstructured":"Lee, E., Nass, C., Brave, S.: Can computer-generated speech have gender? an experimental test of gender stereotype. Paper presented at the Computer-Human Interaction (CHI) Conference, pp. 289\u2013290 (2000)","DOI":"10.1145\/633292.633461"},{"issue":"1\u20132","key":"39_CR16","doi-asserted-by":"publisher","first-page":"70","DOI":"10.1016\/j.ijhcs.2010.09.001","volume":"69","author":"BM McLaren","year":"2011","unstructured":"McLaren, B.M., DeLeeuw, K.E., Mayer, R.E.: A politeness effect in learning with web-based intelligent tutors. Int. J. Hum. Comput. Stud. 69(1\u20132), 70\u201379 (2011)","journal-title":"Int. J. Hum. Comput. Stud."},{"key":"39_CR17","volume-title":"Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship","author":"C Nass","year":"2005","unstructured":"Nass, C., Brave, S.: Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship. MIT Press, Cambridge (2005)"},{"key":"39_CR18","doi-asserted-by":"publisher","first-page":"669","DOI":"10.1006\/ijhc.1996.0073","volume":"45","author":"C Nass","year":"1996","unstructured":"Nass, C., Fogg, B.J., Moon, Y.: Can computers be teammates? Int. J. Hum. Comput Stud. 45, 669\u2013678 (1996)","journal-title":"Int. J. Hum. Comput Stud."},{"issue":"5","key":"39_CR19","doi-asserted-by":"publisher","first-page":"1093","DOI":"10.1111\/j.1559-1816.1999.tb00142.x","volume":"29","author":"C Nass","year":"1999","unstructured":"Nass, C., Moon, Y.M., Carney, P.: Are people polite to computers? responses to computer-based interviewing systems. J. Appl. Soc. Psychol. 29(5), 1093\u20131110 (1999). https:\/\/doi.org\/10.1111\/j.1559-1816.1999.tb00142.x","journal-title":"J. Appl. Soc. Psychol."},{"key":"39_CR20","doi-asserted-by":"publisher","first-page":"223","DOI":"10.1006\/ijhc.1995.1042","volume":"43","author":"C Nass","year":"1995","unstructured":"Nass, C., Moon, Y., Fogg, B.J., Reeves, B., Dryer, D.C.: Can computer personalities be human personalities? Int. J. Hum. Comput Stud. 43, 223\u2013239 (1995)","journal-title":"Int. J. Hum. Comput Stud."},{"key":"39_CR21","doi-asserted-by":"crossref","unstructured":"Nass, C., Steuer, J., Tauber, E.R.: Computers are social actors. In: CHI 1994 Proceedings of the SIGCHI Conference on Human Factors in Computing, pp. 72\u201378 (1994)","DOI":"10.1145\/191666.191703"},{"key":"39_CR22","doi-asserted-by":"crossref","unstructured":"Nomura, T., Saeki, K.: Effects of polite behaviors expressed by robots: a case study in Japan. In: Proceedings - 2009 IEEE\/WIC\/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology, vol. 2, pp. 108\u2013114. IEEE Computer Society, Washington, DC (2009)","DOI":"10.1109\/WI-IAT.2009.138"},{"key":"39_CR23","unstructured":"Pew Research Center: Mobile Fact Sheet. http:\/\/www.pewinternet.org\/fact-sheet\/mobile\/"},{"key":"39_CR24","unstructured":"Reeves, B., Nass, C.: The Media Equation. How People Treat Computers, Television, and New Media Like Real People and Places. CSLI Publications and Cambridge University Press, New York (1996)"},{"key":"39_CR25","series-title":"Lecture Notes in Computer Science (Lecture Notes in Artificial Intelligence)","doi-asserted-by":"publisher","first-page":"531","DOI":"10.1007\/978-3-319-02675-6_53","volume-title":"Social Robotics","author":"M Salem","year":"2013","unstructured":"Salem, M., Ziadee, M., Sakr, M.: Effects of politeness and interaction context on perception and experience of HRI. In: Herrmann, G., Pearson, Martin J., Lenz, A., Bremner, P., Spiers, A., Leonards, U. (eds.) ICSR 2013. LNCS (LNAI), vol. 8239, pp. 531\u2013541. Springer, Cham (2013). https:\/\/doi.org\/10.1007\/978-3-319-02675-6_53"},{"key":"39_CR26","doi-asserted-by":"publisher","first-page":"546","DOI":"10.1016\/j.chb.2015.05.025","volume":"51","author":"S Schneider","year":"2015","unstructured":"Schneider, S., Nebel, S., Pradel, S., Rey, G.D.: Mind your Ps and Qs! How polite instructions affect learning with multimedia. Comput. Hum. Behav. 51, 546\u2013555 (2015)","journal-title":"Comput. Hum. Behav."},{"key":"39_CR27","volume-title":"The Psychology of Social Norms","author":"M Sherif","year":"1936","unstructured":"Sherif, M.: The Psychology of Social Norms. Harper Torchbooks, Oxford (1936)"},{"key":"39_CR28","doi-asserted-by":"crossref","first-page":"159","DOI":"10.2307\/255867","volume":"29","author":"L Sproull","year":"1986","unstructured":"Sproull, L.: Using electronic mail for data collection in organizational research. Acad. Manag. J. 29, 159\u2013169 (1986)","journal-title":"Acad. Manag. J."},{"issue":"2","key":"39_CR29","doi-asserted-by":"publisher","first-page":"268","DOI":"10.1037\/a0016960","volume":"98","author":"E Stephan","year":"2010","unstructured":"Stephan, E., Liberman, N., Trope, Y.: Politeness and psychological distance: a construal level perspective. J. Pers. Soc. Psychol. 98(2), 268\u2013280 (2010). https:\/\/doi.org\/10.1037\/a0016960","journal-title":"J. Pers. Soc. Psychol."},{"issue":"1","key":"39_CR30","doi-asserted-by":"publisher","first-page":"61","DOI":"10.1152\/ajplegacy.1907.19.1.61","volume":"19","author":"FB Sumner","year":"1907","unstructured":"Sumner, F.B.: Further studies of the physical and chemical relations between fishes and their surrounding medium. Am. J. Physiol.-Legacy Content 19(1), 61\u201396 (1907)","journal-title":"Am. J. Physiol.-Legacy Content"},{"issue":"2","key":"39_CR31","doi-asserted-by":"publisher","first-page":"149","DOI":"10.1002\/ejsp.2420010202","volume":"1","author":"H Tajfel","year":"1971","unstructured":"Tajfel, H., Billig, M.G., Bundy, R.P., Flament, C.: Social categorization and intergroup behaviour. Eur. J. Soc. Psychol. 1(2), 149\u2013178 (1971)","journal-title":"Eur. J. Soc. Psychol."},{"key":"39_CR32","volume-title":"Differentiation Between Social Groups","author":"H Tajfel","year":"1978","unstructured":"Tajfel, H.: Differentiation Between Social Groups. Academic Press, London (1978)"},{"key":"39_CR33","doi-asserted-by":"publisher","first-page":"183","DOI":"10.1111\/j.2044-8260.1979.tb00324.x","volume":"18","author":"H Tajfel","year":"1979","unstructured":"Tajfel, H.: Individuals and groups in social psychology. Br. J. Soc. Clin. Psychol. 18, 183\u2013190 (1979)","journal-title":"Br. J. Soc. Clin. Psychol."},{"key":"39_CR34","volume-title":"McGraw-Hill Series in Social Psychology. Culture and Social Behavior","author":"HC Triandis","year":"1994","unstructured":"Triandis, H.C.: McGraw-Hill Series in Social Psychology. Culture and Social Behavior. Mcgraw-Hill Book Company, New York (1994)"},{"issue":"1","key":"39_CR35","doi-asserted-by":"publisher","first-page":"333","DOI":"10.1016\/j.chb.2010.08.011","volume":"27","author":"SP Walsh","year":"2011","unstructured":"Walsh, S.P., White, K.M., Cox, S., Young, R.M.: Keeping in constant touch: the predictors of young Australians\u2019 mobile phone involvement. Comput. Hum. Behav. 27(1), 333\u2013342 (2011). https:\/\/doi.org\/10.1016\/j.chb.2010.08.011","journal-title":"Comput. Hum. Behav."}],"container-title":["Lecture Notes in Computer Science","Human-Computer Interaction. Interaction in Context"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-91244-8_39","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,9,2]],"date-time":"2023-09-02T22:35:23Z","timestamp":1693694123000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-319-91244-8_39"}},"subtitle":["How Evaluations of Smartphones Depend on Who Is Asking"],"short-title":[],"issued":{"date-parts":[[2018]]},"ISBN":["9783319912431","9783319912448"],"references-count":35,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-91244-8_39","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2018]]},"assertion":[{"value":"1 June 2018","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCI","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Las Vegas, NV","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"USA","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2018","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"15 July 2018","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"20 July 2018","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"20","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hci2018","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/2018.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}