{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,6]],"date-time":"2026-05-06T02:17:29Z","timestamp":1778033849039,"version":"3.51.4"},"publisher-location":"Cham","reference-count":20,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783319915203","type":"print"},{"value":"9783319915210","type":"electronic"}],"license":[{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018]]},"DOI":"10.1007\/978-3-319-91521-0_14","type":"book-chapter","created":{"date-parts":[[2018,5,30]],"date-time":"2018-05-30T13:23:21Z","timestamp":1527686601000},"page":"173-185","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":5,"title":["Usability Analysis of the Novel Functions to Assist the Senior Customers in Online Shopping"],"prefix":"10.1007","author":[{"given":"Xinjia","family":"Yu","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Lei","family":"Meng","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Xiaohai","family":"Tian","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Simon","family":"Fauvel","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Bo","family":"Huang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yunqing","family":"Guan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Zhiqi","family":"Shen","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Chunyan","family":"Miao","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Cyril","family":"Leung","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2018,5,31]]},"reference":[{"issue":"4","key":"14_CR1","doi-asserted-by":"publisher","first-page":"387","DOI":"10.1145\/1035575.1035578","volume":"11","author":"SA Becker","year":"2004","unstructured":"Becker, S.A.: A study of web usability for older adults seeking online health resources. ACM Trans. Comput.-Hum. Interact. (TOCHI) 11(4), 387\u2013406 (2004)","journal-title":"ACM Trans. Comput.-Hum. Interact. (TOCHI)"},{"issue":"4","key":"14_CR2","doi-asserted-by":"publisher","first-page":"473","DOI":"10.1016\/j.apergo.2004.03.003","volume":"35","author":"O Demirbilek","year":"2004","unstructured":"Demirbilek, O., Demirkan, H.: Universal product design involving elderly users: a participatory design model. Appl. Ergon. 35(4), 473\u2013478 (2004)","journal-title":"Appl. Ergon."},{"issue":"2","key":"14_CR3","doi-asserted-by":"publisher","first-page":"8","DOI":"10.1145\/1007965.1007968","volume":"35","author":"L Chen","year":"2004","unstructured":"Chen, L., Gillenson, M.L., Sherrell, D.L.: Consumer acceptance of virtual stores: a theoretical model and critical success factors for virtual stores. ACM Sigmis Database 35(2), 8\u201331 (2004)","journal-title":"ACM Sigmis Database"},{"key":"14_CR4","doi-asserted-by":"crossref","unstructured":"Dickinson, A., Gregor, P., McIver, L., Hill, R., Milne, S.: The non browser: helping older novice computer users to access the web. In: Proceedings of the 2005 International Conference on Accessible Design in the Digital World, p. 18. British Computer Society (2005)","DOI":"10.14236\/ewic\/AD2005.18"},{"key":"14_CR5","doi-asserted-by":"crossref","unstructured":"Dickinson, A., Smith, M.J., Arnott, J.L., Newell, A.F., Hill, R.L.: Approaches to web search and navigation for older computer novices. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 281\u2013290. ACM (2007)","DOI":"10.1145\/1240624.1240670"},{"key":"14_CR6","doi-asserted-by":"publisher","DOI":"10.1201\/9781420080681","volume-title":"Designing for Older Adults: Principles and Creative Human Factors Approaches","author":"A Fisk","year":"2009","unstructured":"Fisk, A., Rogers, W., Charness, N., Czaja, S., Sharit, J.: Designing for Older Adults: Principles and Creative Human Factors Approaches. CRC Press, Baco Raton (2009)"},{"key":"14_CR7","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"904","DOI":"10.1007\/978-3-540-73279-2_101","volume-title":"Universal Acess in Human Computer Interaction. Coping with Diversity","author":"VL Hanson","year":"2007","unstructured":"Hanson, V.L., Richards, J.T., Lee, C.C.: Web access for older adults: voice browsing? In: Stephanidis, C. (ed.) UAHCI 2007. LNCS, vol. 4554, pp. 904\u2013913. Springer, Heidelberg (2007). https:\/\/doi.org\/10.1007\/978-3-540-73279-2_101"},{"issue":"1","key":"14_CR8","first-page":"12","volume":"6","author":"TA Hart","year":"2004","unstructured":"Hart, T.A., Chaparro, B.: Evaluation of websites for older adults: how \u201csenior friendly\u201d are they? Usability News 6(1), 12 (2004)","journal-title":"Usability News"},{"key":"14_CR9","doi-asserted-by":"crossref","unstructured":"Hollinworth, N., Hwang, F.: Investigating familiar interactions to help older adults learn computer applications more easily. In: Proceedings of the 25th BCS Conference on Human-Computer Interaction. pp. 473\u2013478. British Computer Society (2011)","DOI":"10.14236\/ewic\/HCI2011.79"},{"key":"14_CR10","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"98","DOI":"10.1007\/978-3-540-70540-6_13","volume-title":"Computers Helping People with Special Needs","author":"A Holzinger","year":"2008","unstructured":"Holzinger, A., Searle, G., Kleinberger, T., Seffah, A., Javahery, H.: Investigating usability metrics for the design and development of applications for the elderly. In: Miesenberger, K., Klaus, J., Zagler, W., Karshmer, A. (eds.) ICCHP 2008. LNCS, vol. 5105, pp. 98\u2013105. Springer, Heidelberg (2008). https:\/\/doi.org\/10.1007\/978-3-540-70540-6_13"},{"key":"14_CR11","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"13","DOI":"10.1007\/978-3-319-07227-2_2","volume-title":"Human-Computer Interaction. Applications and Services","author":"L Kang","year":"2014","unstructured":"Kang, L., Dong, H.: B2C websites\u2019 usability for chinese senior citizens. In: Kurosu, M. (ed.) HCI 2014. LNCS, vol. 8512, pp. 13\u201320. Springer, Cham (2014). https:\/\/doi.org\/10.1007\/978-3-319-07227-2_2"},{"key":"14_CR12","doi-asserted-by":"crossref","unstructured":"Meng, L., Nguyen, Q., Tian, X., Shen, Z., Chng, E., Guan, F., Miao, C., Leung, C.: Towards age-friendly E-commerce through crowd-improved speech recognition, multimodal search, and personalized speech feedback. In: International Conference on Crowd Science and Engineering, pp. 1\u20138 (2016)","DOI":"10.1145\/3126973.3129306"},{"key":"14_CR13","unstructured":"Marton, F.: Phenomenography: a research approach to investigating different understandings of reality. In: Sherman, R.R., Webb, R.B. (eds.) Qualitative Research in 245 Education: Focus & Methods, pp. 141\u2013161. RoutledgeFalmer, London (2001)"},{"issue":"6","key":"14_CR14","doi-asserted-by":"publisher","first-page":"708","DOI":"10.1057\/ejis.2013.19","volume":"23","author":"B Niehaves","year":"2014","unstructured":"Niehaves, B., Plattfaut, R.: Internet adoption by the elderly: employing is technology acceptance theories for understanding the age-related digital divide. Eur. J. Inf. Syst. 23(6), 708\u2013726 (2014)","journal-title":"Eur. J. Inf. Syst."},{"key":"14_CR15","doi-asserted-by":"crossref","unstructured":"Nielsen, J., Landauer, T.K.: A mathematical model of the finding of usability problems. In: Proceedings of ACM INTERCHI 1993 Conference, Amsterdam, The Netherlands, pp. 206\u2013213, 24\u201329 April 1993","DOI":"10.1145\/169059.169166"},{"key":"14_CR16","unstructured":"Schalkwyk, J., Beeferman, D., Beaufays, F., Byrne, B., Chelba, C., Cohen, M., Garret, M., Strope, B.: Google search by voice: a case study (2010)"},{"key":"14_CR17","doi-asserted-by":"publisher","DOI":"10.1057\/9780230378209","volume-title":"Marketing to the Ageing Consumer. The Secrets to Building an Age-Friendly Business","author":"D Stroud","year":"2013","unstructured":"Stroud, D., Walker, K.: Marketing to the Ageing Consumer. The Secrets to Building an Age-Friendly Business. Palgrave Macmillan UK, London (2013)"},{"key":"14_CR18","doi-asserted-by":"crossref","unstructured":"Tian, X., Meng, L., Liu, S., Shen, Z., Chung, E., Leung, C., Guan, F., Miao, C.: Novel functional technologies towards age-friendly E-commerce. In: proceedings of HCI 2017 ITAP: International Conference on Human Aspects of IT for the Aged, pp. 150\u2013158 (2017)","DOI":"10.1007\/978-3-319-58536-9_13"},{"key":"14_CR19","unstructured":"United Nations Department of Public Information, population division: World population prospects- The 2017 revision, Ageing population, p. 1 (2017)"},{"key":"14_CR20","doi-asserted-by":"crossref","unstructured":"Wang, D., Yu, X., Fauvel, S., Tan, A., Miao, C.: Elderly friendliness evaluation of mobile assistants. In: IEEE International Conference on Agents (ICA), pp. 115\u2013120 (2017)","DOI":"10.1109\/AGENTS.2017.8015316"}],"container-title":["Lecture Notes in Computer Science","Social Computing and Social Media. User Experience and Behavior"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-91521-0_14","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,4]],"date-time":"2025-07-04T21:51:15Z","timestamp":1751665875000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-319-91521-0_14"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018]]},"ISBN":["9783319915203","9783319915210"],"references-count":20,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-91521-0_14","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2018]]},"assertion":[{"value":"31 May 2018","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"SCSM","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Social Computing and Social Media","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Las Vegas, NV","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"USA","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2018","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"15 July 2018","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"20 July 2018","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"10","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"ocsc2018","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/2018.hci.international\/scsm","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}