{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,6]],"date-time":"2025-12-06T17:07:10Z","timestamp":1765040830547},"publisher-location":"Cham","reference-count":42,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319917993"},{"type":"electronic","value":"9783319918006"}],"license":[{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018]]},"DOI":"10.1007\/978-3-319-91800-6_2","type":"book-chapter","created":{"date-parts":[[2018,5,18]],"date-time":"2018-05-18T02:57:26Z","timestamp":1526612246000},"page":"18-33","update-policy":"http:\/\/dx.doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":26,"title":["Designing Conversational Agents for Energy Feedback"],"prefix":"10.1007","author":[{"given":"Ulrich","family":"Gnewuch","sequence":"first","affiliation":[]},{"given":"Stefan","family":"Morana","sequence":"additional","affiliation":[]},{"given":"Carl","family":"Heckmann","sequence":"additional","affiliation":[]},{"given":"Alexander","family":"Maedche","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2018,5,19]]},"reference":[{"key":"2_CR1","unstructured":"International Energy Agency: World Energy Investment (2017). https:\/\/www.iea.org\/publications\/wei2017\/ . Accessed 28 Jan 2018"},{"key":"2_CR2","unstructured":"European Commission: 2050 Low-Carbon Economy Roadmap (2017). https:\/\/ec.europa.eu\/clima\/policies\/strategies\/2050_en . Accessed 15 Jan 2018"},{"key":"2_CR3","doi-asserted-by":"publisher","first-page":"451","DOI":"10.1080\/00140139.2012.721522","volume":"56","author":"CBA Kobus","year":"2013","unstructured":"Kobus, C.B.A., Mugge, R., Schoormans, J.P.L.: Washing when the sun is shining! How users interact with a household energy management system. Ergonomics 56, 451\u2013462 (2013)","journal-title":"Ergonomics"},{"key":"2_CR4","doi-asserted-by":"publisher","first-page":"1205","DOI":"10.1037\/a0039650","volume":"141","author":"B Karlin","year":"2015","unstructured":"Karlin, B., Zinger, J.F., Ford, R.: The effects of feedback on energy conservation: a meta-analysis. Psychol. Bull. 141, 1205\u20131227 (2015)","journal-title":"Psychol. Bull."},{"key":"2_CR5","doi-asserted-by":"publisher","first-page":"377","DOI":"10.1007\/s12053-013-9227-5","volume":"7","author":"B Karlin","year":"2014","unstructured":"Karlin, B., Ford, R., Squiers, C.: Energy feedback technology: a review and taxonomy of products and platforms. Energy Effi. 7, 377\u2013399 (2014)","journal-title":"Energy Effi."},{"key":"2_CR6","doi-asserted-by":"crossref","unstructured":"Weiss, M., Helfenstein, A., Mattern, F., Staake, T.: Leveraging smart meter data to recognize home appliances. In: 2012 IEEE International Conference on Pervasive Computing and Communications, pp. 190\u2013197. IEEE (2012)","DOI":"10.1109\/PerCom.2012.6199866"},{"key":"2_CR7","doi-asserted-by":"publisher","first-page":"1144","DOI":"10.1080\/09537325.2014.977245","volume":"26","author":"M Pullinger","year":"2014","unstructured":"Pullinger, M., Lovell, H., Webb, J.: Influencing household energy practices: a critical review of UK smart metering standards and commercial feedback devices. Technol. Anal. Strateg. Manag. 26, 1144\u20131162 (2014)","journal-title":"Technol. Anal. Strateg. Manag."},{"key":"2_CR8","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-32967-3","volume-title":"The Conversational Interface: Talking to Smart Devices","author":"M McTear","year":"2016","unstructured":"McTear, M., Callejas, Z., Griol, D.: The Conversational Interface: Talking to Smart Devices. Springer, Heidelberg (2016). https:\/\/doi.org\/10.1007\/978-3-319-32967-3"},{"key":"2_CR9","doi-asserted-by":"publisher","first-page":"811","DOI":"10.1017\/S1351324916000243","volume":"22","author":"R Dale","year":"2016","unstructured":"Dale, R.: The return of the chatbots. Nat. Lang. Eng. 22, 811\u2013817 (2016)","journal-title":"Nat. Lang. Eng."},{"key":"2_CR10","unstructured":"Gartner: Top Trends in the Gartner Hype Cycle for Emerging Technologies (2017). https:\/\/www.gartner.com\/smarterwithgartner\/top-trends-in-the-gartner-hype-cycle-for-emerging-technologies-2017\/ . Accessed 20 Dec 2017"},{"key":"2_CR11","doi-asserted-by":"crossref","unstructured":"Bourgeois, J., Van Der Linden, J., Kortuem, G., Price, B.A., Rimmer, C.: Conversations with my washing machine: an in-the-wild study of demand-shifting with self-generated energy. In: Proceedings of the 2014 ACM International Joint Conference on Pervasive and Ubiquitous Computing, pp. 459\u2013470 (2014)","DOI":"10.1145\/2632048.2632106"},{"key":"2_CR12","doi-asserted-by":"publisher","first-page":"75","DOI":"10.2307\/25148625","volume":"28","author":"AR Hevner","year":"2004","unstructured":"Hevner, A.R., March, S.T., Park, J., Ram, S.: Design science in information systems research. MIS Q. 28, 75\u2013105 (2004)","journal-title":"MIS Q."},{"key":"2_CR13","first-page":"599","volume":"26","author":"MC Tremblay","year":"2010","unstructured":"Tremblay, M.C., Hevner, A.R., Berndt, D.J.: Focus groups for artifact refinement and evaluation in design research. Commun. Assoc. Inf. Syst. 26, 599\u2013618 (2010)","journal-title":"Commun. Assoc. Inf. Syst."},{"key":"2_CR14","doi-asserted-by":"publisher","first-page":"254","DOI":"10.1037\/0033-2909.119.2.254","volume":"119","author":"AN Kluger","year":"1996","unstructured":"Kluger, A.N., DeNisi, A.: The effects of feedback interventions on performance: a historical review, a meta-analysis, and a preliminary feedback intervention theory. Psychol. Bull. 119, 254\u2013284 (1996)","journal-title":"Psychol. Bull."},{"key":"2_CR15","doi-asserted-by":"publisher","first-page":"55","DOI":"10.1016\/j.erss.2017.10.001","volume":"39","author":"A Sanguinetti","year":"2018","unstructured":"Sanguinetti, A., Dombrovski, K., Sikand, S.: Information, timing, and display: a design-behavior framework for improving the effectiveness of eco-feedback. Energy Res. Soc. Sci. 39, 55\u201368 (2018)","journal-title":"Energy Res. Soc. Sci."},{"key":"2_CR16","doi-asserted-by":"publisher","first-page":"361","DOI":"10.1007\/s12599-017-0489-x","volume":"59","author":"A Dal\u00e9n","year":"2017","unstructured":"Dal\u00e9n, A., Kr\u00e4mer, J.: Towards a user-centered feedback design for smart meter interfaces to support efficient energy-use choices. Bus. Inf. Syst. Eng. 59, 361\u2013373 (2017)","journal-title":"Bus. Inf. Syst. Eng."},{"key":"2_CR17","unstructured":"Froehlich, J.: Promoting energy efficient behaviors in the home through feedback: the role of human-computer interaction. In: Proceedings of the HCIC Workshop (2009)"},{"key":"2_CR18","doi-asserted-by":"publisher","first-page":"655","DOI":"10.1007\/s00779-011-0432-y","volume":"16","author":"M Weiss","year":"2012","unstructured":"Weiss, M., Staake, T., Mattern, F., Fleisch, E.: Powerpedia - changing energy usage with the help of a smartphone application. Pers. Ubiquit. Comput. 16, 655\u2013664 (2012)","journal-title":"Pers. Ubiquit. Comput."},{"key":"2_CR19","unstructured":"Gnewuch, U., Morana, S., Maedche, A.: Towards designing cooperative and social conversational agents for customer service. In: Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea (2017)"},{"key":"2_CR20","doi-asserted-by":"publisher","first-page":"36","DOI":"10.1145\/365153.365168","volume":"9","author":"J Weizenbaum","year":"1966","unstructured":"Weizenbaum, J.: ELIZA - a computer program for the study of natural language communication between man and machine. Commun. ACM 9, 36\u201345 (1966)","journal-title":"Commun. ACM"},{"key":"2_CR21","doi-asserted-by":"publisher","first-page":"367","DOI":"10.1007\/s12599-016-0444-2","volume":"58","author":"A Maedche","year":"2016","unstructured":"Maedche, A., Morana, S., Schacht, S., Werth, D., Krumeich, J.: Advanced user assistance systems. Bus. Inf. Syst. Eng. 58, 367\u2013370 (2016)","journal-title":"Bus. Inf. Syst. Eng."},{"key":"2_CR22","doi-asserted-by":"publisher","first-page":"755","DOI":"10.1016\/j.ijhcs.2009.05.001","volume":"67","author":"R Beale","year":"2009","unstructured":"Beale, R., Creed, C.: Affective interaction: how emotional agents affect users. Int. J. Hum. Comput. Stud. 67, 755\u2013776 (2009)","journal-title":"Int. J. Hum. Comput. Stud."},{"key":"2_CR23","doi-asserted-by":"crossref","unstructured":"Bickmore, T., Cassell, J.: Relational agents: a model and implementation of building user trust. In: Proceedings of the 2001 SIGCHI Conference on Human Factors in Computing Systems (2001)","DOI":"10.1145\/365024.365304"},{"key":"2_CR24","doi-asserted-by":"publisher","first-page":"489","DOI":"10.1057\/ejis.2008.40","volume":"17","author":"B Kuechler","year":"2008","unstructured":"Kuechler, B., Vaishnavi, V.: Theory development in design science research: anatomy of a research project. Eur. J. Inf. Syst. 17, 489\u2013504 (2008)","journal-title":"Eur. J. Inf. Syst."},{"key":"2_CR25","unstructured":"Gall, M.: BotPreview.com (2018). https:\/\/botpreview.com\/ . Accessed 28 Jan 2018"},{"key":"2_CR26","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1057\/ejis.2014.36","volume":"25","author":"J Venable","year":"2016","unstructured":"Venable, J., Pries-Heje, J., Baskerville, R.: FEDS: a framework for evaluation in design science research. Eur. J. Inf. Syst. 25, 77\u201389 (2016)","journal-title":"Eur. J. Inf. Syst."},{"key":"2_CR27","doi-asserted-by":"publisher","first-page":"615","DOI":"10.1016\/j.scs.2017.09.009","volume":"35","author":"W Miller","year":"2017","unstructured":"Miller, W., Senadeera, M.: Social transition from energy consumers to prosumers: rethinking the purpose and functionality of eco-feedback technologies. Sustain. Cities Soc. 35, 615\u2013625 (2017)","journal-title":"Sustain. Cities Soc."},{"key":"2_CR28","doi-asserted-by":"publisher","first-page":"394","DOI":"10.1108\/02634500210450837","volume":"20","author":"A Watson","year":"2002","unstructured":"Watson, A., Viney, H., Schomaker, P.: Consumer attitudes to utility products: a consumer behaviour perspective. Mark. Intell. Plan. 20, 394\u2013404 (2002)","journal-title":"Mark. Intell. Plan."},{"key":"2_CR29","doi-asserted-by":"publisher","first-page":"31","DOI":"10.1016\/j.dss.2017.03.003","volume":"97","author":"S Morana","year":"2017","unstructured":"Morana, S., Schacht, S., Scherp, A., Maedche, A.: A review of the nature and effects of guidance design features. Decis. Support Syst. 97, 31\u201342 (2017)","journal-title":"Decis. Support Syst."},{"key":"2_CR30","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1109\/MSP.2016.2617341","volume":"34","author":"R Sarikaya","year":"2017","unstructured":"Sarikaya, R.: The technology behind personal digital assistants: an overview of the system architecture and key components. IEEE Sig. Process. Mag. 34, 67\u201381 (2017)","journal-title":"IEEE Sig. Process. Mag."},{"issue":"3","key":"2_CR31","doi-asserted-by":"publisher","first-page":"1458","DOI":"10.1287\/mnsc.2016.2646","volume":"64","author":"V Tiefenbeck","year":"2018","unstructured":"Tiefenbeck, V., Goette, L., Degen, K., Tasic, V., Fleisch, E., Lalive, R., Staake, T.: Overcoming salience bias: how real-time feedback fosters resource conservation. Manage. Sci. 64(3), 1458\u20131476 (2018). https:\/\/doi.org\/10.1287\/mnsc.2016.2646","journal-title":"Manage. Sci."},{"key":"2_CR32","doi-asserted-by":"publisher","first-page":"89","DOI":"10.1016\/B978-155860643-2\/50007-X","volume-title":"Persuasive Technology","author":"B.J. Fogg","year":"2003","unstructured":"Fogg, B.J.: Computers as persuasive social actors. In: Persuasive Technology: Using Computers to Change What We Think and Do, pp. 89\u2013120. Morgan Kaufmann Publishers, San Francisco (2002)"},{"key":"2_CR33","doi-asserted-by":"crossref","unstructured":"Nass, C., Steuer, J., Tauber, E.R.: Computers are social actors. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Boston, MA, USA, pp. 72\u201378 (1994)","DOI":"10.1145\/259963.260288"},{"key":"2_CR34","doi-asserted-by":"publisher","first-page":"163","DOI":"10.1007\/s12369-013-0205-z","volume":"6","author":"J Ham","year":"2014","unstructured":"Ham, J., Midden, C.J.H.: A persuasive robot to stimulate energy conservation: the influence of positive and negative social feedback and task similarity on energy-consumption behavior. Int. J. Soc. Robot. 6, 163\u2013171 (2014)","journal-title":"Int. J. Soc. Robot."},{"key":"2_CR35","unstructured":"Statista Number of mobile phone messaging app users worldwide from 2016 to 2021 (2018). https:\/\/www.statista.com\/statistics\/483255\/number-of-mobile-messaging-users-worldwide\/ . Accessed 28 Jan 2018"},{"key":"2_CR36","doi-asserted-by":"publisher","first-page":"307","DOI":"10.1080\/10447318.2014.986642","volume":"31","author":"A Easwara Moorthy","year":"2015","unstructured":"Easwara Moorthy, A., Vu, K.P.L.: Privacy concerns for use of voice activated personal assistant in the public space. Int. J. Hum. Comput. Interact. 31, 307\u2013335 (2015)","journal-title":"Int. J. Hum. Comput. Interact."},{"key":"2_CR37","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1155\/2012\/324694","volume":"2012","author":"J Appel","year":"2012","unstructured":"Appel, J., von der P\u00fctten, A., Kr\u00e4mer, N.C., Gratch, J.: Does humanity matter? Analyzing the importance of social cues and perceived agency of a computer system for the emergence of social reactions during human-computer interaction. Adv. Hum.-Comput. Interact. 2012, 1\u201310 (2012)","journal-title":"Adv. Hum.-Comput. Interact."},{"key":"2_CR38","doi-asserted-by":"crossref","unstructured":"Klopfenstein, L.C., Delpriori, S., Malatini, S., Bogliolo, A.: The rise of bots: a survey of conversational interfaces, patterns, and paradigms. In: Proceedings of the 2017 Conference on Designing Interactive Systems, pp. 555\u2013565 (2017)","DOI":"10.1145\/3064663.3064672"},{"key":"2_CR39","doi-asserted-by":"publisher","first-page":"121","DOI":"10.1007\/978-1-4419-5653-8_10","volume-title":"Integrated Series in Information Systems. Design Research in Information Systems","author":"MC Tremblay","year":"2010","unstructured":"Tremblay, M.C., Hevner, A.R., Berndt, D.J.: The use of focus groups in design science research. In: Hevner, A., Chatterjee, S. (eds.) Integrated Series in Information Systems. Design Research in Information Systems, pp. 121\u2013143. Springer, Boston (2010). https:\/\/doi.org\/10.1007\/978-1-4419-5653-8_10"},{"key":"2_CR40","unstructured":"Morana, S., Schacht, S., Scherp, A., Maedche, A.: Designing a process guidance system to support user\u2019s business process compliance. In: ICIS 2014 Proceedings, pp. 1\u201319 (2014)"},{"key":"2_CR41","doi-asserted-by":"publisher","first-page":"82","DOI":"10.17705\/1thci.00028","volume":"3","author":"G Zheng","year":"2011","unstructured":"Zheng, G., Vaishnavi, V.K.: A multidimensional perceptual map approach to project prioritization and selection. AIS Trans. Hum.-Comput. Interact. 3, 82\u2013103 (2011)","journal-title":"AIS Trans. Hum.-Comput. Interact."},{"key":"2_CR42","doi-asserted-by":"crossref","unstructured":"Snow, S., Buys, L., Roe, P., Brereton, M.: Curiosity to cupboard: self reported disengagement with energy use feedback over time. In: Proceedings of the 25th Australian Computer-Human Interaction Conference, pp. 245\u2013254 (2013)","DOI":"10.1145\/2541016.2541025"}],"container-title":["Lecture Notes in Computer Science","Designing for a Digital and Globalized World"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-91800-6_2","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,10,18]],"date-time":"2019-10-18T05:29:52Z","timestamp":1571376592000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-91800-6_2"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018]]},"ISBN":["9783319917993","9783319918006"],"references-count":42,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-91800-6_2","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2018]]}}}