{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,7,4]],"date-time":"2025-07-04T23:40:06Z","timestamp":1751672406977,"version":"3.41.0"},"publisher-location":"Cham","reference-count":78,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319918051"},{"type":"electronic","value":"9783319918068"}],"license":[{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018]]},"DOI":"10.1007\/978-3-319-91806-8_23","type":"book-chapter","created":{"date-parts":[[2018,6,1]],"date-time":"2018-06-01T14:17:24Z","timestamp":1527862644000},"page":"299-313","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":9,"title":["Extraction of Key Factors and Its Interrelationship Critical to Determining the Satisfaction Degree of User Experience in Taxi Passenger Service Using DEMATEL"],"prefix":"10.1007","author":[{"given":"Chunrong","family":"Liu","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yi","family":"Jin","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Xu","family":"Zhu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2018,6,2]]},"reference":[{"key":"23_CR1","first-page":"89","volume":"13","author":"L Liu","year":"2010","unstructured":"Liu, L., Chen, Y., Zhang, W.: Passenger demand forecast model for Beijing taxis. Transp. Res. 13, 89\u201392 (2010). (in Chinese)","journal-title":"Transp. Res."},{"key":"23_CR2","first-page":"129","volume":"37","author":"S Hu","year":"2015","unstructured":"Hu, S.: Study on the evaluation index system of taxi service to passengers demand oriented. Logist. Eng. Manag. 37, 129\u2013130 (2015). (in Chinese)","journal-title":"Logist. Eng. Manag."},{"key":"23_CR3","doi-asserted-by":"publisher","first-page":"115","DOI":"10.1016\/0041-1647(78)90050-3","volume":"12","author":"GL Curry","year":"1978","unstructured":"Curry, G.L., Vany, A.D., Feldman, R.M.: A queueing model of airport passenger departures by taxi: competition with a public transportation mode. Transp. Res. 12, 115\u2013120 (1978)","journal-title":"Transp. Res."},{"key":"23_CR4","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/0047-2727(94)01495-7","volume":"59","author":"RD Cairns","year":"1996","unstructured":"Cairns, R.D., Liston-Heyes, C.: Competition and regulation in the taxi industry. J. Public Econ. 59, 1\u201315 (1996)","journal-title":"J. Public Econ."},{"unstructured":"Xiong, Z.: Beijing taxi market legal regulations. Master\u2019s thesis, Capital University of Economics and Business, Beijing (2013). (in Chinese)","key":"23_CR5"},{"key":"23_CR6","first-page":"337","volume":"44","author":"H Yang","year":"2010","unstructured":"Yang, H., Fung, C.S., Wong, K.I., et al.: Nonlinear pricing of taxi services. Transp. Res. Part A 44, 337\u2013348 (2010)","journal-title":"Transp. Res. Part A"},{"key":"23_CR7","first-page":"16","volume":"04","author":"H Gu","year":"2002","unstructured":"Gu, H., Zheng, J.: Economic analysis of taxi price system - taking Beijing as an example. Price Theor. Pract. 04, 16\u201318 (2002). (in Chinese)","journal-title":"Price Theor. Pract."},{"issue":"5","key":"23_CR8","doi-asserted-by":"publisher","first-page":"1099","DOI":"10.1007\/s11116-014-9531-8","volume":"41","author":"DN Anderson","year":"2014","unstructured":"Anderson, D.N.: \u201cNot just a taxi\u201d? For-profit ridesharing, driver strategies, and VMT. Transportation 41(5), 1099\u20131117 (2014)","journal-title":"Transportation"},{"unstructured":"Rayle, L., Shaheen, S., Chan, N., et al.: App-based, on-demand ride services: comparing taxi and ridesourcing trips and user characteristics in San Francisco. Transportation Research Board Annual Meeting (2014)","key":"23_CR9"},{"key":"23_CR10","doi-asserted-by":"publisher","first-page":"123","DOI":"10.1109\/TITS.2014.2328231","volume":"16","author":"D Zhang","year":"2015","unstructured":"Zhang, D., Sun, L., Li, B., et al.: Understanding taxi service strategies from taxi GPS traces. IEEE Trans. Intell. Transp. Syst. 16, 123\u2013135 (2015)","journal-title":"IEEE Trans. Intell. Transp. Syst."},{"key":"23_CR11","doi-asserted-by":"publisher","first-page":"317","DOI":"10.1023\/A:1005289504549","volume":"27","author":"Y Hai","year":"2000","unstructured":"Hai, Y., Yan, W.L., Wong, S.C., et al.: A macroscopic taxi model for passenger demand, taxi utilization and level of services. Transportation 27, 317\u2013340 (2000)","journal-title":"Transportation"},{"key":"23_CR12","doi-asserted-by":"publisher","first-page":"1024","DOI":"10.1016\/j.ejor.2015.07.031","volume":"249","author":"Y Shi","year":"2016","unstructured":"Shi, Y., Lian, Z.: Optimization and strategic behavior in a passenger-taxi service system. Eur. J. Oper. Res. 249, 1024\u20131032 (2016)","journal-title":"Eur. J. Oper. Res."},{"key":"23_CR13","doi-asserted-by":"publisher","first-page":"296","DOI":"10.1109\/TITS.2015.2461000","volume":"17","author":"B Leng","year":"2015","unstructured":"Leng, B., Du, H., Wang, J., et al.: Analysis of taxi drivers\u2019 behaviors within a battle between two taxi Apps. IEEE Trans. Intell. Transp. Syst. 17, 296\u2013300 (2015)","journal-title":"IEEE Trans. Intell. Transp. Syst."},{"doi-asserted-by":"crossref","unstructured":"Osswald, S., Zehe, D., Mundhenk, P., et al.: HMI development for a purpose-built electric taxi in Singapore. In: Proceedings of the 15th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2013, pp. 434\u2013439. ACM, New York (2013)","key":"23_CR14","DOI":"10.1145\/2493190.2494089"},{"key":"23_CR15","series-title":"Lecture Notes in Computer Science (Lecture Notes in Artificial Intelligence)","doi-asserted-by":"publisher","first-page":"54","DOI":"10.1007\/978-3-642-40669-0_6","volume-title":"Progress in Artificial Intelligence","author":"L Moreira-Matias","year":"2013","unstructured":"Moreira-Matias, L., Gama, J., Ferreira, M., Mendes-Moreira, J., Damas, L.: On predicting the taxi-passenger demand: a real-time approach. In: Correia, L., Reis, L.P., Cascalho, J. (eds.) EPIA 2013. LNCS (LNAI), vol. 8154, pp. 54\u201365. Springer, Heidelberg (2013). https:\/\/doi.org\/10.1007\/978-3-642-40669-0_6"},{"issue":"3","key":"23_CR16","doi-asserted-by":"publisher","first-page":"1393","DOI":"10.1109\/TITS.2013.2262376","volume":"14","author":"L Moreira-Matias","year":"2013","unstructured":"Moreira-Matias, L., Gama, J., Ferreira, M., et al.: Predicting taxi\u2013passenger demand using streaming data. IEEE Trans. Intell. Transp. Syst. 14(3), 1393\u20131402 (2013)","journal-title":"IEEE Trans. Intell. Transp. Syst."},{"key":"23_CR17","doi-asserted-by":"publisher","first-page":"723","DOI":"10.1007\/s11116-011-9354-9","volume":"39","author":"S Yan","year":"2012","unstructured":"Yan, S., Chen, C.Y., Wu, C.C.: Solution methods for the taxi pooling problem. Transportation 39, 723\u2013748 (2012)","journal-title":"Transportation"},{"issue":"2","key":"23_CR18","doi-asserted-by":"publisher","first-page":"e0171876","DOI":"10.1371\/journal.pone.0171876","volume":"12","author":"S Zhang","year":"2017","unstructured":"Zhang, S., Wang, Z.: Correction: inferring passenger denial behavior of taxi drivers from large-scale taxi traces. PLoS ONE 12(2), e0171876 (2017)","journal-title":"PLoS ONE"},{"issue":"8","key":"23_CR19","doi-asserted-by":"publisher","first-page":"807","DOI":"10.1080\/15389588.2017.1316493","volume":"18","author":"S Brandenburg","year":"2017","unstructured":"Brandenburg, S., Oehl, M., Seigies, K.: German taxi drivers\u2019 experience and expression of driving anger: are the driving anger scale and the driving anger expression inventory valid measures? Traffic Inj. Prev. 18(8), 807\u2013812 (2017)","journal-title":"Traffic Inj. Prev."},{"key":"23_CR20","doi-asserted-by":"publisher","first-page":"44","DOI":"10.1007\/s11431-010-3201-7","volume":"53","author":"LL Tang","year":"2010","unstructured":"Tang, L.L., Li, Q.Q., Chang, X.M., et al.: Modeling of taxi drivers\u2019 experience for routing applications. Sci. China: Technol. Sci. 53, 44\u201351 (2010)","journal-title":"Sci. China: Technol. Sci."},{"key":"23_CR21","first-page":"31","volume":"11","author":"H Shen","year":"2003","unstructured":"Shen, H.: Method of calculating satisfaction index of passengers on taxi services. Jiangsu Commun. 11, 31\u201332 (2003). (in Chinese)","journal-title":"Jiangsu Commun."},{"key":"23_CR22","first-page":"96","volume":"5","author":"D Li","year":"2015","unstructured":"Li, D.: Passenger experience-oriented Beijing taxi complaints effective mechanism. Decis. Inf. 5, 96\u201397 (2015). (in Chinese)","journal-title":"Decis. Inf."},{"key":"23_CR23","doi-asserted-by":"publisher","first-page":"27","DOI":"10.4236\/cm.2015.61004","volume":"19","author":"G Zhou","year":"2015","unstructured":"Zhou, G.: From customer experience to passenger experience: the value of experiential management in taxi services. China Mark. 19, 27\u201328 (2015). (in Chinese)","journal-title":"China Mark."},{"unstructured":"Li, D., Li, L.: Discussion on passenger experience-oriented optimum design of conventional bus. In: Proceedings of China Urban Transportation Planning Annual Meeting and the 27th Symposium, pp. 1\u201312. China Architecture & Building Press, Beijing (2014). (in Chinese)","key":"23_CR24"},{"key":"23_CR25","doi-asserted-by":"publisher","first-page":"239","DOI":"10.1007\/s11116-009-9240-x","volume":"37","author":"DA Hensher","year":"2010","unstructured":"Hensher, D.A., Mulley, C., Yahya, N.: Passenger experience with quality-enhanced bus service: the tyne and wear \u2018superoute\u2019 services. Transportation 37, 239\u2013256 (2010)","journal-title":"Transportation"},{"key":"23_CR26","doi-asserted-by":"publisher","first-page":"283","DOI":"10.1016\/j.tranpol.2007.02.003","volume":"14","author":"S Stradling","year":"2007","unstructured":"Stradling, S., Carreno, M., Rye, T., et al.: Passenger perceptions and the ideal urban bus journey experience. Transp. Policy 14, 283\u2013292 (2007)","journal-title":"Transp. Policy"},{"key":"23_CR27","doi-asserted-by":"publisher","first-page":"840","DOI":"10.1080\/00140139.2015.1091513","volume":"59","author":"C Acevesgonz\u00e1lez","year":"2016","unstructured":"Acevesgonz\u00e1lez, C., May, A., Cook, S.: An observational comparison of the older and younger bus passenger experience in a developing world city. Ergonomics 59, 840\u2013850 (2016)","journal-title":"Ergonomics"},{"key":"23_CR28","doi-asserted-by":"publisher","first-page":"801","DOI":"10.1080\/00140139.2014.899632","volume":"57","author":"N Ahmadpour","year":"2014","unstructured":"Ahmadpour, N., Lindgaard, G., Robert, J.M., et al.: The thematic structure of passenger comfort experience and its relationship to the context features in the aircraft cabin. Ergonomics 57, 801\u2013815 (2014)","journal-title":"Ergonomics"},{"key":"23_CR29","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1108\/TR-09-2013-0047","volume":"68","author":"V Bogicevic","year":"2013","unstructured":"Bogicevic, V., Yang, W., Bilgihan, A., et al.: Airport service quality drivers of passenger satisfaction. Tourism Rev. 68, 3\u201318 (2013)","journal-title":"Tourism Rev."},{"key":"23_CR30","doi-asserted-by":"publisher","first-page":"301","DOI":"10.1016\/j.apergo.2015.07.029","volume":"52","author":"N Ahmadpour","year":"2016","unstructured":"Ahmadpour, N., Robert, J.M., Lindgaard, G.: Aircraft passenger comfort experience: un-derlying factors and differentiation from discomfort. Appl. Ergon. 52, 301\u2013308 (2016)","journal-title":"Appl. Ergon."},{"doi-asserted-by":"crossref","unstructured":"Harrison, A., Popovic, V., Kraal, B.J., et al.: Challenges in passenger terminal design: a conceptual model of passenger experience. In: Proceedings of the Design Research Society (DRS) 2012 Conference, pp. 344\u2013356. Chulalongkorn University, Bangkok (2012)","key":"23_CR31","DOI":"10.21606\/drs.2012.50"},{"key":"23_CR32","doi-asserted-by":"publisher","first-page":"6945","DOI":"10.1016\/j.eswa.2008.08.056","volume":"36","author":"JS Chou","year":"2009","unstructured":"Chou, J.S., Kim, C.: A structural equation analysis of the QSL relationship with passenger riding experience on high speed rail: an empirical study of Taiwan and Korea. Expert Syst. Appl. 36, 6945\u20136955 (2009)","journal-title":"Expert Syst. Appl."},{"doi-asserted-by":"crossref","unstructured":"Foth, M., Schroeter, R.: Enhancing the experience of public transport users with urban screens and mobile applications. In: International Academic Mindtrek Conference: Envisioning Future Media Environments, pp. 33\u201340. ACM, New York (2010)","key":"23_CR33","DOI":"10.1145\/1930488.1930496"},{"key":"23_CR34","first-page":"34","volume":"4","author":"Z Fu","year":"2008","unstructured":"Fu, Z., Zhang, L., Wu, Q.: About inner space design for trains. Art Des. 4, 34\u201337 (2008). (in Chinese)","journal-title":"Art Des."},{"unstructured":"Bai, W.: Analysis of interior decoration of subway carriages in the view of ride experience. Mod. Decor. (Theory) 9, 17 (2016). (in Chinese)","key":"23_CR35"},{"key":"23_CR36","first-page":"168","volume":"16","author":"J Xu","year":"2017","unstructured":"Xu, J., Zhang, B., Wang, Y.: Emotional design of metro interior facilities. Packag. Eng. 16, 168\u2013172 (2017). (in Chinese)","journal-title":"Packag. Eng."},{"key":"23_CR37","first-page":"19","volume":"38","author":"Z Zheng","year":"2017","unstructured":"Zheng, Z.: Service design of urban transfer guidance system with \u2018unity of knowledge and practice\u2019. Packag. Eng. 38, 19\u201323 (2017). (in Chinese)","journal-title":"Packag. Eng."},{"unstructured":"Zhou, K.: Analysis of transfer behavior and research on transfer facility configuration in high-speed railway passenger transport hub. Doctoral dissertation, Harbin Institute of Technology (2013). (in Chinese)","key":"23_CR38"},{"key":"23_CR39","first-page":"394","volume":"256","author":"H Wu","year":"2015","unstructured":"Wu, H., Chang, S.: A case study of using DEMTEL method to identify critical factors in green supply chain management. Appl. Math. Comput. 256, 394\u2013403 (2015)","journal-title":"Appl. Math. Comput."},{"key":"23_CR40","doi-asserted-by":"publisher","first-page":"6262","DOI":"10.1016\/j.eswa.2010.11.092","volume":"38","author":"T Lin","year":"2011","unstructured":"Lin, T., Yang, Y.H., Kang, J.S., Yu, H.C.: Using DEMATEL method to explore the core competences and causal effect of the IC design service company: an empirical case study. Expert Syst. Appl. 38, 6262\u20136268 (2011)","journal-title":"Expert Syst. Appl."},{"key":"23_CR41","doi-asserted-by":"publisher","first-page":"277","DOI":"10.1016\/j.knosys.2010.01.013","volume":"23","author":"JI Shieh","year":"2010","unstructured":"Shieh, J.I., Wu, H.H., Huang, K.K.: DEMATEL method in identifying key success factors of hospital service quality. Knowl.-Based Syst. 23, 277\u2013282 (2010)","journal-title":"Knowl.-Based Syst."},{"key":"23_CR42","doi-asserted-by":"publisher","first-page":"4978","DOI":"10.1016\/j.eswa.2011.10.016","volume":"39","author":"WC Wang","year":"2012","unstructured":"Wang, W.C., Lin, Y.H., Lin, C.L., Chung, C.H., Lee, M.T.: DEMATEL-based model to improve the performance in a matrix organization. Expert Syst. Appl. 39, 4978\u20134986 (2012)","journal-title":"Expert Syst. Appl."},{"key":"23_CR43","doi-asserted-by":"publisher","first-page":"5219","DOI":"10.1016\/j.eswa.2009.12.068","volume":"37","author":"HH Wu","year":"2010","unstructured":"Wu, H.H., Chen, H.K., Shieh, J.I.: Evaluating performance criteria of employment service outreach program personnel by DEMATEL method. Expert Syst. Appl. 37, 5219\u20135223 (2010)","journal-title":"Expert Syst. Appl."},{"key":"23_CR44","doi-asserted-by":"publisher","first-page":"527","DOI":"10.1016\/j.asoc.2011.08.008","volume":"12","author":"WW Wu","year":"2012","unstructured":"Wu, W.W.: Segmenting critical factors for successful knowledge management implementation using the fuzzy DEMATEL method. Appl. Soft Comput. 12, 527\u2013535 (2012)","journal-title":"Appl. Soft Comput."},{"issue":"2","key":"23_CR45","first-page":"3","volume":"2","author":"C Bianchi","year":"2006","unstructured":"Bianchi, C., Montemaggiore, G.B.: Building \u2018dynamic\u2019 balanced scorecards to enhance strategy design and planning in public utilities: key-findings from a project in a city water company. Revista de Din\u00e1mica de Sistemas 2(2), 3\u201335 (2006)","journal-title":"Revista de Din\u00e1mica de Sistemas"},{"key":"23_CR46","doi-asserted-by":"publisher","first-page":"504","DOI":"10.1016\/j.asoc.2014.03.042","volume":"22","author":"Y Li","year":"2014","unstructured":"Li, Y., Hu, Y., Zhang, X., et al.: An evidential DEMATEL method to identify critical success factors in emergency management. Appl. Soft Comput. 22, 504\u2013510 (2014)","journal-title":"Appl. Soft Comput."},{"key":"23_CR47","doi-asserted-by":"publisher","first-page":"1003","DOI":"10.1016\/j.eswa.2014.09.018","volume":"42","author":"S Altuntas","year":"2015","unstructured":"Altuntas, S., Dereli, T.: A novel approach based on DEMATEL method and patent citation analysis for prioritizing a portfolio of investment projects. Expert Syst. Appl. 42, 1003\u20131012 (2015)","journal-title":"Expert Syst. Appl."},{"key":"23_CR48","first-page":"101","volume":"29","author":"X Lu","year":"2017","unstructured":"Lu, X., Wang, K., Hu, J., et al.: A fuzzy-DEMATEL-based analysis of the factors that influence users\u2019 participation behaviors under the crowdsourcing model. Manag. Rev. 29, 101\u2013109 (2017). (in Chinese)","journal-title":"Manag. Rev."},{"key":"23_CR49","first-page":"110","volume":"32","author":"C Zhang","year":"2017","unstructured":"Zhang, C., Wu, B.: Measurement of credit risk on China\u2019s peer-to-peer online lending. Stat. Inf. Forum 32, 110\u2013115 (2017). (in Chinese)","journal-title":"Stat. Inf. Forum"},{"issue":"9\u201312","key":"23_CR50","doi-asserted-by":"publisher","first-page":"1979","DOI":"10.1007\/s00170-015-7718-6","volume":"83","author":"S Vinodh","year":"2016","unstructured":"Vinodh, S., Balagi, T.S.S., Patil, A.: A hybrid MCDM approach for agile concept selection using fuzzy DEMATEL, fuzzy ANP and fuzzy TOPSIS. Int. J. Adv. Manuf. Technol. 83(9\u201312), 1979\u20131987 (2016)","journal-title":"Int. J. Adv. Manuf. Technol."},{"key":"23_CR51","first-page":"31","volume":"34","author":"R Shi","year":"2016","unstructured":"Shi, R., Yang, J.: Analysis and research on influencing factors of civil aviation air traffic controllers\u2019 performance based on DEMATEL. J. Civil Aviat. Univ. China 34, 31\u201335 (2016). (in Chinese)","journal-title":"J. Civil Aviat. Univ. China"},{"key":"23_CR52","doi-asserted-by":"publisher","first-page":"499","DOI":"10.1016\/j.eswa.2005.12.005","volume":"31","author":"WW Wu","year":"2007","unstructured":"Wu, W.W., Lee, Y.T.: Developing global managers\u2019 competencies using the fuzzy DEMATEL method. Expert Syst. Appl. 31, 499\u2013507 (2007)","journal-title":"Expert Syst. Appl."},{"key":"23_CR53","doi-asserted-by":"publisher","first-page":"469","DOI":"10.1016\/j.jclepro.2015.05.080","volume":"134","author":"Chun-Mei Su","year":"2016","unstructured":"Su, C.M., Horng, D.J., Tseng. M.L., et al.: Improving sustainable supply chain management using a novel hierarchical grey-DEMATEL approach. J. Clean. Prod. 134, 469\u2013481 (2016)","journal-title":"Journal of Cleaner Production"},{"key":"23_CR54","doi-asserted-by":"publisher","first-page":"281","DOI":"10.1016\/j.sbspro.2016.09.036","volume":"230","author":"S Mirmousa","year":"2016","unstructured":"Mirmousa, S., Dehnavi, H.D.: Development of criteria of selecting the supplier by using the fuzzy DEMATEL method. Procedia - Soc. Behav. Sci. 230, 281\u2013289 (2016)","journal-title":"Procedia - Soc. Behav. Sci."},{"key":"23_CR55","doi-asserted-by":"publisher","first-page":"538","DOI":"10.1080\/09537287.2017.1309713","volume":"28","author":"C Khompatraporn","year":"2017","unstructured":"Khompatraporn, C., Somboonwiwat, T.: Causal factor relations of supply chain competitiveness via fuzzy DEMATEL method for Thai automotive industry. Prod. Plan. Control 28, 538\u2013551 (2017)","journal-title":"Prod. Plan. Control"},{"key":"23_CR56","doi-asserted-by":"publisher","first-page":"516","DOI":"10.1016\/j.procir.2016.10.101","volume":"56","author":"S Lan","year":"2016","unstructured":"Lan, S., Zhong, R.Y.: An evaluation model for financial reporting supply chain using DEMATEL-ANP. Procedia Cirp. 56, 516\u2013519 (2016)","journal-title":"Procedia Cirp."},{"unstructured":"Li, Y., Huang, J., Chen, M.: The analysis of factors influencing on the collaborative development of manufacturing industry and logistics industry based on DEMATEL. J. Wuhan Univ. Technol. (Inf. Manag. Eng.) 39, 550\u2013555 (2017). (in Chinese)","key":"23_CR57"},{"key":"23_CR58","doi-asserted-by":"publisher","first-page":"194","DOI":"10.1016\/j.ijpe.2017.05.012","volume":"191","author":"G B\u00fcy\u00fck\u00f6zkan","year":"2017","unstructured":"B\u00fcy\u00fck\u00f6zkan, G., G\u00fclery\u00fcz, S., Karpak, B.: A new combined IF-DEMATEL and IF-ANP approach for CRM partner evaluation. Int. J. Prod. Econ. 191, 194\u2013206 (2017)","journal-title":"Int. J. Prod. Econ."},{"issue":"2","key":"23_CR59","doi-asserted-by":"publisher","first-page":"307","DOI":"10.1007\/s12597-014-0186-1","volume":"52","author":"R Ranjan","year":"2015","unstructured":"Ranjan, R., Chatterjee, P., Chakraborty, S.: Evaluating performance of engineering departments in an Indian University using DEMATEL and compromise ranking methods. Opsearch 52(2), 307\u2013328 (2015)","journal-title":"Opsearch"},{"key":"23_CR60","doi-asserted-by":"publisher","first-page":"343","DOI":"10.1007\/s13369-014-1529-1","volume":"40","author":"M Nilashi","year":"2015","unstructured":"Nilashi, M., Zakaria, R., Ibrahim, O., et al.: MCPCM: a DEMATEL-ANP-based multi-criteria decision-making approach to evaluate the critical success factors in construction projects. Arab. J. Sci. Eng. 40, 343\u2013361 (2015)","journal-title":"Arab. J. Sci. Eng."},{"key":"23_CR61","first-page":"33","volume":"27","author":"C Liu","year":"2017","unstructured":"Liu, C.: Analysis of influencing factors of lean construction capability: based on DEMATEL method. Eng. Econ. 27, 33\u201337 (2017). (in Chinese)","journal-title":"Eng. Econ."},{"key":"23_CR62","first-page":"136","volume":"15","author":"R Luo","year":"2017","unstructured":"Luo, R., Yang, C.: Analysis of risk factors of PPP project based on DEMATEL method - a case study of Qingdao metro Line 3. Contemp. Econ. 15, 136\u2013137 (2017). (in Chinese)","journal-title":"Contemp. Econ."},{"key":"23_CR63","doi-asserted-by":"publisher","first-page":"2931","DOI":"10.1016\/j.jclepro.2017.11.120","volume":"172","author":"Y Li","year":"2018","unstructured":"Li, Y., Mathiyazhagan, K.: Application of DEMATEL approach to identify the influential indicators towards sustainable supply chain adoption in the auto components manufacturing sector. J. Clean. Prod. 172, 2931\u20132941 (2018)","journal-title":"J. Clean. Prod."},{"key":"23_CR64","first-page":"34","volume":"24","author":"G Liu","year":"2014","unstructured":"Liu, G., Huang, D., Liu, C.: Preference of car form feature based on DEMATEL method. China Packag. Ind. 24, 34\u201336 (2014). (in Chinese)","journal-title":"China Packag. Ind."},{"unstructured":"Yang, F.: Study on influence of passenger car\u2019s form on consumers\u2019 purchase decision. Master\u2019s thesis, Shanghai Jiao Tong University, Shanghai (2016). (in Chinese)","key":"23_CR65"},{"key":"23_CR66","doi-asserted-by":"publisher","first-page":"93","DOI":"10.1016\/j.ssci.2016.06.014","volume":"91","author":"X Zhou","year":"2017","unstructured":"Zhou, X., Shi, Y., Deng, X., et al.: D-DEMATEL: a new method to identify critical success factors in emergency management. Saf. Sci. 91, 93\u2013104 (2017)","journal-title":"Saf. Sci."},{"key":"23_CR67","doi-asserted-by":"publisher","first-page":"742","DOI":"10.1016\/j.procs.2017.11.304","volume":"120","author":"MN Muhammad","year":"2017","unstructured":"Muhammad, M.N., Cavus, N.: Fuzzy DEMATEL method for identifying LMS evaluation criteria. Procedia Comput. Sci. 120, 742\u2013749 (2017)","journal-title":"Procedia Comput. Sci."},{"key":"23_CR68","first-page":"209","volume":"14","author":"H Li","year":"2017","unstructured":"Li, H., Ren, Y., Tao, M.: Research on the key influencing factors analysis of the graduate education quality in China based on DEMATEL method. Sci. Technol. Innov. Herald 14, 209\u2013212 (2017). (in Chinese)","journal-title":"Sci. Technol. Innov. Herald"},{"key":"23_CR69","first-page":"220","volume":"26","author":"J Raghuvanshi","year":"2017","unstructured":"Raghuvanshi, J., Agrawal, R., Ghosh, P.K., et al.: Analysis of barriers to women entre-preneurship: the DEMATEL approach. J. Entrep. 26, 220\u2013238 (2017)","journal-title":"J. Entrep."},{"key":"23_CR70","doi-asserted-by":"publisher","first-page":"74","DOI":"10.1016\/j.ins.2017.08.005","volume":"418","author":"V Sharma","year":"2017","unstructured":"Sharma, V., Kumar, R., Kumar, R.: QUAT-DEM: quaternion-DEMATEL based neural model for mutual coordination between UAVs. Inf. Sci. 418, 74\u201390 (2017)","journal-title":"Inf. Sci."},{"issue":"6","key":"23_CR71","first-page":"127","volume":"37","author":"X Li","year":"2017","unstructured":"Li, X., Lu, P., Li, C.: Analysis on the influencing factors of disruptive innovations in the state grid and the comprehensive ranking based on Delphi and DEMATEL method. Sci. Technol. Manag. Res. 37(6), 127\u2013133 (2017). (in Chinese)","journal-title":"Sci. Technol. Manag. Res."},{"key":"23_CR72","first-page":"89","volume":"22","author":"R Li","year":"2017","unstructured":"Li, R., Wang, X.: Application of GRA-DEMATEL in influence factors of e-tailers credit evaluation. J. Commer. Econ. 22, 89\u201391 (2017). (in Chinese)","journal-title":"J. Commer. Econ."},{"key":"23_CR73","doi-asserted-by":"publisher","first-page":"435","DOI":"10.1016\/j.ijpe.2016.09.015","volume":"182","author":"G B\u00fcy\u00fck\u00f6zkan","year":"2016","unstructured":"B\u00fcy\u00fck\u00f6zkan, G., G\u00fclery\u00fcz, S.: An integrated DEMATEL-ANP approach for renewable energy resources selection in Turkey. Int. J. Prod. Econ. 182, 435\u2013448 (2016)","journal-title":"Int. J. Prod. Econ."},{"key":"23_CR74","doi-asserted-by":"publisher","first-page":"624","DOI":"10.1016\/j.jclepro.2017.05.188","volume":"162","author":"G George-Ufot","year":"2017","unstructured":"George-Ufot, G., Qu, Y., Orji, I.J.: Sustainable lifestyle factors influencing industries\u2019 electric consumption patterns using fuzzy logic and DEMATEL: the Nigerian perspective. J. Clean. Prod. 162, 624\u2013634 (2017)","journal-title":"J. Clean. Prod."},{"key":"23_CR75","doi-asserted-by":"publisher","first-page":"500","DOI":"10.1016\/j.jclepro.2016.04.151","volume":"131","author":"H Liang","year":"2016","unstructured":"Liang, H., Ren, J., Gao, Z., et al.: Identification of critical success factors for sustainable development of biofuel industry in China based on grey decision-making trial and evaluation laboratory (DEMATEL). J. Clean. Prod. 131, 500\u2013508 (2016)","journal-title":"J. Clean. Prod."},{"key":"23_CR76","doi-asserted-by":"publisher","first-page":"6372","DOI":"10.1007\/s11356-015-4229-9","volume":"22","author":"Y Chen","year":"2015","unstructured":"Chen, Y., Liu, J., Li, Y., et al.: RM-DEMATEL: a new methodology to identify the key factors in PM2.5. Environ. Sci. Pollut. Res. Int. 22, 6372\u20136380 (2015)","journal-title":"Environ. Sci. Pollut. Res. Int."},{"key":"23_CR77","doi-asserted-by":"publisher","first-page":"115","DOI":"10.1007\/s40171-014-0085-6","volume":"16","author":"M Tyagi","year":"2015","unstructured":"Tyagi, M., Kumar, P., Kumar, D.: Assessment of critical enablers for flexible supply chain performance measurement system using fuzzy DEMATEL approach. Global J. Flex. Syst. Manag. 16, 115\u2013132 (2015)","journal-title":"Global J. Flex. Syst. Manag."},{"key":"23_CR78","first-page":"194","volume":"10","author":"L Niu","year":"2017","unstructured":"Niu, L., Jiang, Y.: Study on farmers\u2019 willingness and its influencing factors towards small-scale irrigation based on DEMATEL methods. China Rural Water Hydropower 10, 194\u2013200 (2017). (in Chinese)","journal-title":"China Rural Water Hydropower"}],"container-title":["Lecture Notes in Computer Science","Design, User Experience, and Usability: Users, Contexts and Case Studies"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-91806-8_23","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,4]],"date-time":"2025-07-04T23:00:16Z","timestamp":1751670016000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-319-91806-8_23"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018]]},"ISBN":["9783319918051","9783319918068"],"references-count":78,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-91806-8_23","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2018]]},"assertion":[{"value":"2 June 2018","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"DUXU","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference of Design, User Experience, and Usability","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Las Vegas, NV","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"USA","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2018","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"15 July 2018","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"20 July 2018","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"7","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"duxu2018","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/2018.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}