{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,12]],"date-time":"2026-05-12T13:37:45Z","timestamp":1778593065938,"version":"3.51.4"},"publisher-location":"Cham","reference-count":12,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783319938172","type":"print"},{"value":"9783319938189","type":"electronic"}],"license":[{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018]]},"DOI":"10.1007\/978-3-319-93818-9_29","type":"book-chapter","created":{"date-parts":[[2018,6,15]],"date-time":"2018-06-15T14:47:06Z","timestamp":1529074026000},"page":"305-313","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Investigating the Effectiveness of Helpful Reviews and Reviewers in Hotel Industry"],"prefix":"10.1007","author":[{"given":"Yen Tzu","family":"Chao","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ping Yu","family":"Hsu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ming Shien","family":"Cheng","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Hong Tsuen","family":"Lei","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Shih Hsiang","family":"Huang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yen-Huei","family":"Ko","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Grandys Frieska","family":"Prassida","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Chen Wan","family":"Huang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2018,6,16]]},"reference":[{"issue":"2","key":"29_CR1","doi-asserted-by":"publisher","first-page":"511","DOI":"10.1016\/j.dss.2010.11.009","volume":"50","author":"Q Cao","year":"2011","unstructured":"Cao, Q., Duan, W., Gan, Q.: Exploring determinants of voting for the \u201chelpfulness\u201d of online user reviews: a text mining approach. Decis. Support Syst. 50(2), 511\u2013521 (2011)","journal-title":"Decis. Support Syst."},{"issue":"4","key":"29_CR2","doi-asserted-by":"publisher","first-page":"9","DOI":"10.2753\/JEC1086-4415130402","volume":"13","author":"MY Cheung","year":"2009","unstructured":"Cheung, M.Y., Luo, C., Sia, C.L., Chen, H.: Credibility of electronic word-of- mouth: Informational and normative determinants of on-line consumer recommendations. Int. J. Electron. Commer. 13(4), 9\u201338 (2009)","journal-title":"Int. J. Electron. Commer."},{"issue":"3","key":"29_CR3","doi-asserted-by":"publisher","first-page":"151","DOI":"10.1016\/j.ijresmar.2008.03.004","volume":"25","author":"A Bruyn De","year":"2008","unstructured":"De Bruyn, A., Lilien, G.L.: A multi-stage model of word-of-mouth influence through viral marketing. Int. J. Res. Mark. 25(3), 151\u2013163 (2008)","journal-title":"Int. J. Res. Mark."},{"issue":"10","key":"29_CR4","doi-asserted-by":"publisher","first-page":"1498","DOI":"10.1109\/TKDE.2010.188","volume":"23","author":"A Ghose","year":"2011","unstructured":"Ghose, A., Ipeirotis, P.G.: Estimating the helpfulness and economic impact of product reviews: mining text and reviewer characteristics. IEEE Trans. Knowl. Data Eng. 23(10), 1498\u20131512 (2011)","journal-title":"IEEE Trans. Knowl. Data Eng."},{"key":"29_CR5","doi-asserted-by":"crossref","unstructured":"Kim, S.-M., Pantel, P., Chklovski, T., Pennacchiotti, M.: Automatically assessing review helpfulness. Paper presented at the Proceedings of the 2006 Conference on empirical methods in natural language processing (2006)","DOI":"10.3115\/1610075.1610135"},{"key":"29_CR6","unstructured":"Liu, J., Cao, Y., Lin, C.-Y., Huang, Y., Zhou, M.: Low-quality product review detection in opinion summarization. Paper presented at the EMNLP-CoNLL (2007)"},{"key":"29_CR7","unstructured":"McCarthy, L., Stock, D., Verma, R,.: How travelers use online and social media channels to make hotel-choice decisions (2010)"},{"key":"29_CR8","doi-asserted-by":"crossref","unstructured":"Mudambi, S.M., Schuff, D.: What makes a helpful review? a study of customer reviews on Amazon.com (2010)","DOI":"10.2307\/20721420"},{"issue":"4","key":"29_CR9","doi-asserted-by":"publisher","first-page":"323","DOI":"10.1016\/j.knosys.2009.11.004","volume":"23","author":"MP O\u2019Mahony","year":"2010","unstructured":"O\u2019Mahony, M.P., Smyth, B.: A classification-based review recommender. Knowl.-Based Syst. 23(4), 323\u2013329 (2010)","journal-title":"Knowl.-Based Syst."},{"key":"29_CR10","doi-asserted-by":"crossref","unstructured":"Otterbacher, J.: \u2018Helpfulness\u2019 in online communities: a measure of message quality. Paper presented at the Proceedings of the SIGCHI conference on human factors in computing systems (2009)","DOI":"10.1145\/1518701.1518848"},{"issue":"4","key":"29_CR11","doi-asserted-by":"publisher","first-page":"598","DOI":"10.1016\/j.jretai.2011.05.002","volume":"87","author":"Y Pan","year":"2011","unstructured":"Pan, Y., Zhang, J.Q.: Born unequal: a study of the helpfulness of user-generated product reviews. J. Retail. 87(4), 598\u2013612 (2011)","journal-title":"J. Retail."},{"issue":"1\u20132","key":"29_CR12","doi-asserted-by":"publisher","first-page":"62","DOI":"10.1504\/IJKL.2005.006251","volume":"1","author":"S Rafaeli","year":"2005","unstructured":"Rafaeli, S., Raban, D.R.: Information sharing online: a research challenge. Int. J. Knowl. Learn. 1(1\u20132), 62\u201379 (2005)","journal-title":"Int. J. Knowl. Learn."}],"container-title":["Lecture Notes in Computer Science","Advances in Swarm Intelligence"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-93818-9_29","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,1,30]],"date-time":"2020-01-30T15:27:24Z","timestamp":1580398044000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-93818-9_29"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018]]},"ISBN":["9783319938172","9783319938189"],"references-count":12,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-93818-9_29","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2018]]},"assertion":[{"value":"16 June 2018","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}