{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,25]],"date-time":"2025-03-25T21:14:22Z","timestamp":1742937262069,"version":"3.40.3"},"publisher-location":"Cham","reference-count":41,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319945408"},{"type":"electronic","value":"9783319945415"}],"license":[{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018]]},"DOI":"10.1007\/978-3-319-94541-5_15","type":"book-chapter","created":{"date-parts":[[2018,7,2]],"date-time":"2018-07-02T13:23:28Z","timestamp":1530537808000},"page":"145-154","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Role of Digitisation in Enabling Co-creation of Value in KIBS Firms"],"prefix":"10.1007","author":[{"given":"Mona","family":"Ashok","sequence":"first","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2018,7,3]]},"reference":[{"issue":"4","key":"15_CR1","doi-asserted-by":"publisher","first-page":"497","DOI":"10.1108\/14637150810888046","volume":"14","author":"N Abdolvand","year":"2008","unstructured":"Abdolvand, N., et al.: Assessing readiness for business process reengineering. Bus. Process Manag. J. 14(4), 497\u2013511 (2008)","journal-title":"Bus. Process Manag. J."},{"key":"15_CR2","doi-asserted-by":"publisher","first-page":"132","DOI":"10.1016\/j.indmarman.2017.10.004","volume":"68","author":"M Ashok","year":"2018","unstructured":"Ashok, M., et al.: Buyer (dis)satisfaction and process innovation: the case of information technology services provision. Ind. Mark. Manag. 68, 132\u2013144 (2018)","journal-title":"Ind. Mark. Manag."},{"key":"15_CR3","unstructured":"Ashok, M., et al.: End-user collaboration for process innovation in services: the role of internal resources (2014)"},{"issue":"5","key":"15_CR4","doi-asserted-by":"publisher","first-page":"1004","DOI":"10.1108\/JKM-11-2015-0429","volume":"20","author":"M Ashok","year":"2016","unstructured":"Ashok, M., et al.: How do collaboration and investments in knowledge management affect process innovation in services? J. Knowl. Manag. 20(5), 1004\u20131024 (2016)","journal-title":"J. Knowl. Manag."},{"issue":"4","key":"15_CR5","doi-asserted-by":"publisher","first-page":"161","DOI":"10.1016\/0048-7333(86)90012-0","volume":"15","author":"R Barras","year":"1986","unstructured":"Barras, R.: Towards a theory of innovation in services. Res. Policy 15(4), 161\u2013173 (1986)","journal-title":"Res. Policy"},{"issue":"1","key":"15_CR6","doi-asserted-by":"publisher","first-page":"135","DOI":"10.25300\/MISQ\/2015\/39:1.03","volume":"39","author":"M Barrett","year":"2015","unstructured":"Barrett, M., et al.: Service innovation in the digital age: key contributions and future directions. MIS Q. 39(1), 135\u2013154 (2015)","journal-title":"MIS Q."},{"key":"15_CR7","unstructured":"Behrens, V., et al.: Innovation activities of firms in Germany-Results of the German CIS 2012 and 2014: background report on the surveys of the Mannheim Innovation Panel Conducted in the years 2013 to 2016 (No. 17-04) (2017)"},{"issue":"9","key":"15_CR8","doi-asserted-by":"publisher","first-page":"1594","DOI":"10.1016\/j.respol.2014.05.003","volume":"43","author":"P Van Der Boor","year":"2014","unstructured":"Van Der Boor, P., et al.: Users as innovators in developing countries: the global sources of innovation and diffusion in mobile banking services. Res. Policy 43(9), 1594\u20131607 (2014)","journal-title":"Res. Policy"},{"key":"15_CR9","doi-asserted-by":"publisher","first-page":"109","DOI":"10.1007\/978-1-4471-6590-3_6","volume-title":"The Handbook of Service Innovation","author":"D Campagnolo","year":"2015","unstructured":"Campagnolo, D., Cabigiosu, A.: Innovation, service types, and performance in knowledge intensive business services. In: Agarwal, R., Selen, W., Roos, G., Green, R. (eds.) The Handbook of Service Innovation, pp. 109\u2013121. Springer, London (2015). https:\/\/doi.org\/10.1007\/978-1-4471-6590-3_6"},{"key":"15_CR10","unstructured":"CIPD: Landing transformational change: closing the gap between theory and practice (2015)"},{"key":"15_CR11","doi-asserted-by":"publisher","first-page":"128","DOI":"10.2307\/2393553","volume":"35","author":"WM Cohen","year":"1990","unstructured":"Cohen, W.M., Levinthal, D.: Absorptive capacity: a new perspective on learning and innovation. Adm. Sci. Q. 35, 128\u2013152 (1990)","journal-title":"Adm. Sci. Q."},{"key":"15_CR12","doi-asserted-by":"publisher","first-page":"213","DOI":"10.1007\/978-1-4471-6590-3_11","volume-title":"The Handbook of Service Innovation","author":"D Consoli","year":"2015","unstructured":"Consoli, D., Elche, D., Rullani, F.: Employment and skill configurations in KIBS sectors: a longitudinal analysis. In: Agarwal, R., Selen, W., Roos, G., Green, R. (eds.) The Handbook of Service Innovation, pp. 213\u2013235. Springer, London (2015). https:\/\/doi.org\/10.1007\/978-1-4471-6590-3_11"},{"key":"15_CR13","doi-asserted-by":"crossref","unstructured":"Doroshenko, M., et al.: Knowledge Intensive Business Services as Generators of Innovations (2013)","DOI":"10.2139\/ssrn.2282511"},{"issue":"4","key":"15_CR14","doi-asserted-by":"publisher","first-page":"980","DOI":"10.1287\/orsc.1100.0584","volume":"22","author":"NJ Foss","year":"2011","unstructured":"Foss, N.J., et al.: Linking customer interaction and innovation: the mediating role of new organizational practices. Organ. Sci. 22(4), 980\u2013999 (2011)","journal-title":"Organ. Sci."},{"issue":"4","key":"15_CR15","doi-asserted-by":"publisher","first-page":"519","DOI":"10.1109\/TEM.2012.2187660","volume":"59","author":"J Frishammar","year":"2012","unstructured":"Frishammar, J., et al.: Antecedents and consequences of firms\u2019 process innovation capability: a literature review and a conceptual framework. IEEE Trans. Eng. Manag. 59(4), 519\u2013529 (2012)","journal-title":"IEEE Trans. Eng. Manag."},{"issue":"3","key":"15_CR16","doi-asserted-by":"publisher","first-page":"4","DOI":"10.1108\/09564239510091321","volume":"6","author":"J Gadrey","year":"1995","unstructured":"Gadrey, J., et al.: New modes of innovation: how services benefit industry. Int. J. Serv. Ind. Manag. 6(3), 4\u201316 (1995)","journal-title":"Int. J. Serv. Ind. Manag."},{"issue":"2","key":"15_CR17","doi-asserted-by":"publisher","first-page":"149","DOI":"10.1007\/s00191-008-0126-4","volume":"19","author":"F Gallouj","year":"2009","unstructured":"Gallouj, F., Savona, M.: Innovation in services: a review of the debate and a research agenda. J. Evol. Econ. 19(2), 149\u2013172 (2009)","journal-title":"J. Evol. Econ."},{"issue":"4","key":"15_CR18","doi-asserted-by":"publisher","first-page":"491","DOI":"10.1142\/S136391960000024X","volume":"4","author":"P Den Hertog","year":"2000","unstructured":"Den Hertog, P.: Knowledge intensive business services as co-producers of innovation. Int. J. Innov. Manag. 4(4), 491\u2013528 (2000)","journal-title":"Int. J. Innov. Manag."},{"key":"15_CR19","doi-asserted-by":"crossref","DOI":"10.7551\/mitpress\/2333.001.0001","volume-title":"Democratizing innovation: the evolving phenomenon of user innovation","author":"E Von Hippel","year":"2005","unstructured":"Von Hippel, E.: Democratizing innovation: the evolving phenomenon of user innovation. The MIT Press, Cambridge (2005)"},{"issue":"4","key":"15_CR20","doi-asserted-by":"publisher","first-page":"1250020","DOI":"10.1142\/S1363919612003812","volume":"16","author":"F Huang","year":"2012","unstructured":"Huang, F., Rice, J.: Openness in product and process innovation. Int. J. Innov. Manag. 16(4), 1250020 (2012)","journal-title":"Int. J. Innov. Manag."},{"issue":"10\u201311","key":"15_CR21","doi-asserted-by":"publisher","first-page":"314","DOI":"10.1016\/j.technovation.2013.06.004","volume":"33","author":"RL Katz","year":"2013","unstructured":"Katz, R.L., Koutroumpis, P.: Measuring digitization: a growth and welfare multiplier. Technovation 33(10\u201311), 314\u2013319 (2013)","journal-title":"Technovation"},{"issue":"4","key":"15_CR22","doi-asserted-by":"publisher","first-page":"367","DOI":"10.1111\/j.1468-2370.2011.00321.x","volume":"14","author":"MM Keupp","year":"2012","unstructured":"Keupp, M.M., et al.: The strategic management of innovation: a systematic review and paths for future research. Int. J. Manag. Rev. 14(4), 367\u2013390 (2012)","journal-title":"Int. J. Manag. Rev."},{"key":"15_CR23","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1515\/fman-2017-0010","volume":"9","author":"M Kotarba","year":"2017","unstructured":"Kotarba, M.: Measuring digitalization \u2013 key metrics. Found. Manag. 9, 1 (2017)","journal-title":"Found. Manag."},{"key":"15_CR24","unstructured":"KPMG: Global CEO Outlook 2015: The growth imperative in a more competitive environment (2015)"},{"issue":"4","key":"15_CR25","doi-asserted-by":"publisher","first-page":"833","DOI":"10.5465\/amr.2006.22527456","volume":"31","author":"PJ Lane","year":"2006","unstructured":"Lane, P.J., et al.: The reification of absorptive capacity: a critical review and rejuvenation of the construct. Acad. Manag. Rev. 31(4), 833\u2013863 (2006)","journal-title":"Acad. Manag. Rev."},{"key":"15_CR26","doi-asserted-by":"publisher","first-page":"111","DOI":"10.1002\/smj.4250131009","volume":"13","author":"D Leonard-Barton","year":"1992","unstructured":"Leonard-Barton, D.: Core capabilities and core rigidities: a paradox in managing new product development. Strateg. Manag. J. 13, 111\u2013125 (1992)","journal-title":"Strateg. Manag. J."},{"key":"15_CR27","unstructured":"Miles, I., et al.: Knowledge-intensive business services: users, carriers and sources of innovation (1995)"},{"issue":"5","key":"15_CR28","doi-asserted-by":"publisher","first-page":"853","DOI":"10.1016\/j.respol.2013.07.004","volume":"43","author":"A Mina","year":"2014","unstructured":"Mina, A., et al.: Open service innovation and the firm\u2019s search for external knowledge. Res. Policy 43(5), 853\u2013866 (2014)","journal-title":"Res. Policy"},{"key":"15_CR29","unstructured":"OECD: OECD Digital Economy Outlook 2017 (2017)"},{"key":"15_CR30","doi-asserted-by":"publisher","unstructured":"OECD: Value added by activity (indicator). https:\/\/doi.org\/10.1787\/a8b2bd2b-en","DOI":"10.1787\/a8b2bd2b-en"},{"key":"15_CR31","unstructured":"OECD, Eurostat: Oslo Manual Guidelines for Collecting and Interpreting Innovation Data (2005)"},{"key":"15_CR32","unstructured":"PwC: 2015 Global digital IQ survey. https:\/\/www.pwc.com\/gx\/en\/advisory-services\/digital-iq-survey-2015\/campaign-site\/digital-iq-survey-2015.pdf"},{"issue":"4","key":"15_CR33","doi-asserted-by":"publisher","first-page":"327","DOI":"10.1287\/isre.1060.0108","volume":"17","author":"A Rai","year":"2006","unstructured":"Rai, A., Sambamurthy, V.: Editorial notes-the growth of interest in services management: opportunities for information systems scholars. Inf. Syst. Res. 17(4), 327\u2013331 (2006)","journal-title":"Inf. Syst. Res."},{"issue":"2","key":"15_CR34","doi-asserted-by":"crossref","first-page":"625","DOI":"10.2307\/41703470","volume":"36","author":"N Roberts","year":"2012","unstructured":"Roberts, N., et al.: Absorptive capacity and information systems research: review, synthesis, and directions for future research. MIS Q. Manag. Inf. Syst. 36(2), 625\u2013648 (2012)","journal-title":"MIS Q. Manag. Inf. Syst."},{"issue":"5","key":"15_CR35","doi-asserted-by":"publisher","first-page":"822","DOI":"10.1016\/j.respol.2012.02.008","volume":"41","author":"PL Robertson","year":"2012","unstructured":"Robertson, P.L., et al.: Managing open incremental process innovation: absorptive capacity and distributed learning. Res. Policy 41(5), 822\u2013832 (2012)","journal-title":"Res. Policy"},{"key":"15_CR36","volume-title":"Managing Services: Challenges and Innovation","author":"A Salter","year":"2014","unstructured":"Salter, A., Tether, B.S.: Innovation in services: an overview. In: Haynes, K., Grugulis, I. (eds.) Managing Services: Challenges and Innovation. Oxford University Press, Oxford (2014)"},{"issue":"1","key":"15_CR37","doi-asserted-by":"publisher","first-page":"48","DOI":"10.1080\/13662716.2013.761380","volume":"20","author":"A Trigo","year":"2013","unstructured":"Trigo, A.: The nature of innovation in R&D and Non-R&D-intensive service firms: evidence from firm-level latent class analysis. Ind. Innov. 20(1), 48\u201368 (2013)","journal-title":"Ind. Innov."},{"key":"15_CR38","unstructured":"UKIS: First Findings from the UK Innovation Survey 2011: Science and Innovation Analysis (2012)"},{"issue":"1","key":"15_CR39","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s11747-007-0069-6","volume":"36","author":"SL Vargo","year":"2008","unstructured":"Vargo, S.L., Lusch, R.F.: Service-dominant logic: continuing the evolution. J. Acad. Mark. Sci. 36(1), 1\u201310 (2008)","journal-title":"J. Acad. Mark. Sci."},{"key":"15_CR40","unstructured":"WEF: Digital Transformation of Industries: In collaboration with Accenture (2016)"},{"key":"15_CR41","doi-asserted-by":"publisher","first-page":"185","DOI":"10.5465\/amr.2002.6587995","volume":"27","author":"SA Zahra","year":"2002","unstructured":"Zahra, S.A., George, G.: Absorptive capacity: a review, reconceptualization, and extension. Acad. Manag. Rev. 27, 185\u2013203 (2002)","journal-title":"Acad. Manag. Rev."}],"container-title":["IFIP Advances in Information and Communication Technology","Digitalisation, Innovation, and Transformation"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-94541-5_15","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,3,7]],"date-time":"2024-03-07T12:21:58Z","timestamp":1709814118000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-319-94541-5_15"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018]]},"ISBN":["9783319945408","9783319945415"],"references-count":41,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-94541-5_15","relation":{},"ISSN":["1868-4238","1868-422X"],"issn-type":[{"type":"print","value":"1868-4238"},{"type":"electronic","value":"1868-422X"}],"subject":[],"published":{"date-parts":[[2018]]},"assertion":[{"value":"3 July 2018","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"ICISO","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Informatics and Semiotics in Organisations","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Reading","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"United Kingdom","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2018","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"16 July 2018","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"18 July 2018","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"18","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"iciso2018","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/orgsem.org\/2018\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}