{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,7]],"date-time":"2026-02-07T08:55:49Z","timestamp":1770454549751,"version":"3.49.0"},"publisher-location":"Cham","reference-count":35,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783319963662","type":"print"},{"value":"9783319963679","type":"electronic"}],"license":[{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018]]},"DOI":"10.1007\/978-3-319-96367-9_4","type":"book-chapter","created":{"date-parts":[[2018,7,5]],"date-time":"2018-07-05T06:48:12Z","timestamp":1530773292000},"page":"41-54","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Business Process Management, Continuous Improvement and Enterprise Architecture: In the Jungle of Governance"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-8491-7286","authenticated-orcid":false,"given":"Torben","family":"Tambo","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Nikolaj Dybdal","family":"Clausen","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2018,7,6]]},"reference":[{"key":"4_CR1","doi-asserted-by":"publisher","first-page":"1277","DOI":"10.1016\/j.procs.2011.01.004","volume":"3","author":"R Khayami","year":"2011","unstructured":"Khayami, R.: Qualitative characteristics of enterprise architecture. Procedia Comput. Sci. 3, 1277\u20131282 (2011)","journal-title":"Procedia Comput. Sci."},{"key":"4_CR2","doi-asserted-by":"publisher","first-page":"211","DOI":"10.1016\/j.arcontrol.2003.09.004","volume":"27","author":"P Bernus","year":"2003","unstructured":"Bernus, P.: Enterprise models for enterprise architecture and ISO9000:2000. Annu. Rev. Control 27, 211\u2013220 (2003)","journal-title":"Annu. Rev. Control"},{"key":"4_CR3","doi-asserted-by":"publisher","first-page":"825","DOI":"10.1007\/s10270-012-0252-1","volume":"13","author":"H Holm","year":"2014","unstructured":"Holm, H., Buschle, M., Ekstedt, M., Lagerstr\u00f6m, R.: Automatic data collection for enterprise architecture models. Softw. Syst. Model. 13, 825\u2013841 (2014)","journal-title":"Softw. Syst. Model."},{"key":"4_CR4","doi-asserted-by":"crossref","unstructured":"Jensen, C.T.: Integrating EA and BPM synergisticaly. In: IEEE Conference on Commerce and Enterprise Computing, pp. 279\u2013285 (2011)","DOI":"10.1109\/CEC.2011.50"},{"key":"4_CR5","doi-asserted-by":"publisher","first-page":"205","DOI":"10.1016\/j.aei.2005.01.005","volume":"18","author":"MM Lankhorst","year":"2005","unstructured":"Lankhorst, M.M.: Enterprise architecture modelling - the issue of integration. Adv. Eng. Inform. 18, 205\u20132016 (2005)","journal-title":"Adv. Eng. Inform."},{"issue":"2","key":"4_CR6","doi-asserted-by":"publisher","first-page":"187","DOI":"10.1108\/IJLSS-09-2014-0028","volume":"7","author":"Y Eaidgah","year":"2016","unstructured":"Eaidgah, Y., et al.: Visual management, performance management and continuous improvement: a lean manufacturing approach. Int. J. Lean Six Sigma 7(2), 187\u2013210 (2016)","journal-title":"Int. J. Lean Six Sigma"},{"issue":"1","key":"4_CR7","doi-asserted-by":"publisher","first-page":"75","DOI":"10.1108\/BIJ-06-2012-0038","volume":"22","author":"J Singh","year":"2015","unstructured":"Singh, J., Singh, H.: Continuous improvement philosophy\u2013literature review and directions. Benchmarking Int. J. 22(1), 75\u2013119 (2015)","journal-title":"Benchmarking Int. J."},{"key":"4_CR8","doi-asserted-by":"publisher","first-page":"275","DOI":"10.1016\/j.ijpe.2015.08.006","volume":"171","author":"Y Yang","year":"2016","unstructured":"Yang, Y., Lee, P., Cheng, T.: Continuous improvement competence, employee creativity, and new service development performance: a frontline employee perspective. Int. J. Prod. Econ. 171, 275\u2013288 (2016)","journal-title":"Int. J. Prod. Econ."},{"key":"4_CR9","unstructured":"Kitchenham, B., Charters, S.: Guidelines for performing Systematic Literature Reviews in Software Engineering. Software Engineering Group (2007)"},{"key":"4_CR10","volume-title":"Research Methods for Business Students","author":"M Saunders","year":"2009","unstructured":"Saunders, M., Lewis, P., Thornhill, A.: Research Methods for Business Students, 5th edn. Pearson Education, London. (2009)","edition":"5"},{"issue":"3","key":"4_CR11","doi-asserted-by":"publisher","first-page":"320","DOI":"10.1057\/palgrave.ejis.3000589","volume":"15","author":"G Walsham","year":"2006","unstructured":"Walsham, G.: Doing interpretive research. Eur. J. Inf. Syst. 15(3), 320\u2013330 (2006)","journal-title":"Eur. J. Inf. Syst."},{"issue":"2","key":"4_CR12","doi-asserted-by":"publisher","first-page":"135","DOI":"10.1057\/ejis.2011.54","volume":"21","author":"G Goldkuhl","year":"2012","unstructured":"Goldkuhl, G.: Pragmatism vs interpretivism in qualitative information systems research. Eur. J. Inf. Syst. 21(2), 135\u2013146 (2012)","journal-title":"Eur. J. Inf. Syst."},{"issue":"3","key":"4_CR13","doi-asserted-by":"publisher","first-page":"45","DOI":"10.2753\/MIS0742-1222240302","volume":"24","author":"K Peffers","year":"2007","unstructured":"Peffers, K., Tuunanen, T., Rothenberger, M.A., Chatterjee, S.: A design science research methodology for information systems research. J. Manag. Inf. Syst. 24(3), 45\u201377 (2007)","journal-title":"J. Manag. Inf. Syst."},{"key":"4_CR14","doi-asserted-by":"crossref","unstructured":"Ross, J.W.: Creating a Strategic IT Architecture Competency: Learning in Stages. MIT CISR (2003)","DOI":"10.2139\/ssrn.416180"},{"issue":"2","key":"4_CR15","first-page":"161","volume":"29","author":"A Cram","year":"2015","unstructured":"Cram, A., Brohman, K., Gallupe, B.: Addressing the control challenges of the enterprise architecture process. J. Inf. Syst. 29(2), 161\u2013182 (2015)","journal-title":"J. Inf. Syst."},{"issue":"4","key":"4_CR16","first-page":"53","volume":"4","author":"Z Rajabi","year":"2012","unstructured":"Rajabi, Z., Abade, M.N.: Data-centric enterprise architecture. Inf. Eng. Electron. Bus. 4(4), 53\u201360 (2012)","journal-title":"Inf. Eng. Electron. Bus."},{"key":"4_CR17","unstructured":"Shuja, A.K.: Enterprise Architecture: What is it and why should we care? (2016). http:\/\/www.shuja.info\/publications.html"},{"key":"4_CR18","unstructured":"Pontacoloni, M.: SearchSOA (2010). http:\/\/searchsoa.techtarget.com\/tip\/Enterprise-architects-can-use-BPMN-as-common-language-for-process-modeling . Accessed 18 Nov 2016"},{"key":"4_CR19","series-title":"Lecture Notes in Business Information Processing","doi-asserted-by":"publisher","first-page":"240","DOI":"10.1007\/978-3-540-88710-2_19","volume-title":"Enterprise Information Systems","author":"M Steenbergen van","year":"2008","unstructured":"van Steenbergen, M., van den Berg, M., Brinkkemper, S.: A balanced approach to developing the enterprise architecture practice. In: Filipe, J., Cordeiro, J., Cardoso, J. (eds.) ICEIS 2007. LNBIP, vol. 12, pp. 240\u2013253. Springer, Heidelberg (2008). https:\/\/doi.org\/10.1007\/978-3-540-88710-2_19"},{"issue":"1","key":"4_CR20","first-page":"86","volume":"3","author":"JL Dietz","year":"2013","unstructured":"Dietz, J.L., Hoogervorst, J.A., Albani, A., Aveiro, D., Babkin, E., Barjis, J., Caetano, A., Huysmans, P., Iijima, J., van Kervel, S., Mulder, H.: The discipline of enterprise engineering. Int. J. Organ. Des. Eng. 3(1), 86\u2013114 (2013)","journal-title":"Int. J. Organ. Des. Eng."},{"key":"4_CR21","doi-asserted-by":"crossref","unstructured":"Hope, T., Chew, E., Sharma, R.: The failure of success factors: lessons from success and failure cases of enterprise architecture implementation. In: Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research, pp. 21\u201327. ACM (2017)","DOI":"10.1145\/3084381.3084392"},{"key":"4_CR22","unstructured":"Sepp\u00e4nen, V.: From problems to critical success factors of enterprise architecture adoption. Ph.D. dissertation, Jyv\u00e4skyl\u00e4 Studies in Computing, p. 201 (2014)"},{"key":"4_CR23","doi-asserted-by":"crossref","unstructured":"Hines, P., Taylor, D., Walsh, A.: The Lean journey: have we got it wrong? Total Qual. Manag. Bus. Excell. 1\u201318 (2018)","DOI":"10.1080\/14783363.2018.1429258"},{"issue":"10","key":"4_CR24","doi-asserted-by":"publisher","first-page":"1557","DOI":"10.1177\/0018726714561697","volume":"68","author":"L McCann","year":"2015","unstructured":"McCann, L., Hassard, J.S., Granter, E., Hyde, P.J.: Casting the lean spell: the promotion, dilution and erosion of lean management in the NHS. Hum. Relat. 68(10), 1557\u20131577 (2015)","journal-title":"Hum. Relat."},{"issue":"3","key":"4_CR25","doi-asserted-by":"publisher","first-page":"269","DOI":"10.1108\/14637150810876634","volume":"14","author":"D N\u00e4slund","year":"2008","unstructured":"N\u00e4slund, D.: Lean, six sigma and lean sigma: fads or real process improvement methods? Bus. Process Manag. J. 14(3), 269\u2013287 (2008)","journal-title":"Bus. Process Manag. J."},{"issue":"1","key":"4_CR26","doi-asserted-by":"publisher","first-page":"48","DOI":"10.1016\/j.ijinfomgt.2012.05.011","volume":"33","author":"P Trkman","year":"2013","unstructured":"Trkman, P.: Increasing process orientation with business process management: critical practices\u2019. Int. J. Inf. Manag. 33(1), 48\u201360 (2013)","journal-title":"Int. J. Inf. Manag."},{"key":"4_CR27","doi-asserted-by":"crossref","unstructured":"B\u00e6kgaard, L., Olsen, M., Tambo, T.: Architectural issues related to feral information systems. In: Feral Information Systems Development: Managerial Implications. Business Science Reference, pp. 227\u2013241 (2014)","DOI":"10.4018\/978-1-4666-5027-5.ch011"},{"key":"4_CR28","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.infsof.2015.01.012","volume":"62","author":"BD Rouhani","year":"2015","unstructured":"Rouhani, B.D.: A systematic literature review on Enterprise Architecture Implementation Methodologies. Inf. Softw. Technol. 62, 1\u201320 (2015)","journal-title":"Inf. Softw. Technol."},{"key":"4_CR29","doi-asserted-by":"crossref","unstructured":"von Rosing, M., Hove, M., Subbarao, R. Preston, T.W.: Combining BPM and EA in complex IT projects, pp. 271\u2013278. Computer Society (2011)","DOI":"10.1109\/CEC.2011.49"},{"key":"4_CR30","unstructured":"Witts, I.: Triaster (2016). http:\/\/blog.triaster.co.uk\/blog\/bpm-vs-ea-pros-cons-benefits-drawbacks"},{"key":"4_CR31","unstructured":"Kemsley, S.: Column2 (2011). http:\/\/www.slideshare.net\/skemsley\/aligning-bpm-and-ea"},{"key":"4_CR32","unstructured":"Schooff, P.: ebiz (2012). http:\/\/www.ebizq.net\/blogs\/ebizq_forum\/2012\/09\/what-role-does-bpm-play-in-enterprise-architecture.php"},{"key":"4_CR33","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"302","DOI":"10.1007\/11538394_20","volume-title":"Business Process Management","author":"A Barros","year":"2005","unstructured":"Barros, A., Dumas, M., ter Hofstede, A.H.M.: Service interaction patterns. In: van der Aalst, Wil M.P., Benatallah, B., Casati, F., Curbera, F. (eds.) BPM 2005. LNCS, vol. 3649, pp. 302\u2013318. Springer, Heidelberg (2005). https:\/\/doi.org\/10.1007\/11538394_20"},{"key":"4_CR34","unstructured":"Clausen, N.: ERP and BPM - a report tool for measuring level of alignment. Aarhus University (2015)"},{"key":"4_CR35","unstructured":"Gartner Inc.: Bimodal (2014). http:\/\/www.gartner.com\/it-glossary\/bimodal\/"}],"container-title":["Lecture Notes in Business Information Processing","Nordic Contributions in IS Research"],"original-title":[],"link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-96367-9_4","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,5]],"date-time":"2025-07-05T15:39:17Z","timestamp":1751729957000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-96367-9_4"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018]]},"ISBN":["9783319963662","9783319963679"],"references-count":35,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-96367-9_4","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"value":"1865-1348","type":"print"},{"value":"1865-1356","type":"electronic"}],"subject":[],"published":{"date-parts":[[2018]]}}}