{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,7]],"date-time":"2024-09-07T00:11:16Z","timestamp":1725667876939},"publisher-location":"Wiesbaden","reference-count":11,"publisher":"Vieweg+Teubner Verlag","isbn-type":[{"type":"print","value":"9783519003175"},{"type":"electronic","value":"9783322847966"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2000]]},"DOI":"10.1007\/978-3-322-84796-6_26","type":"book-chapter","created":{"date-parts":[[2012,3,12]],"date-time":"2012-03-12T00:22:12Z","timestamp":1331511732000},"page":"289-300","source":"Crossref","is-referenced-by-count":0,"title":["Business Knowledge Management f\u00fcr kundenzentrierte Finanzdienstleistungen"],"prefix":"10.1007","author":[{"given":"Doris","family":"Beck","sequence":"first","affiliation":[]},{"given":"Volker","family":"Bach","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"volume-title":"Customer Relationship Management in der Praxis","year":"2000","key":"26_CR1","unstructured":"Bach, V., \u00d6sterle, H. (Hrsg.) (2000): Customer Relationship Management in der Praxis, Springer Verlag, Berlin et al. (im Druck)"},{"volume-title":"Business Knowledge Management in der Praxis","year":"2000","key":"26_CR2","unstructured":"Bach, V., Vogler, P., \u00d6sterle, H. (Hrsg.) (2000): Business Knowledge Management in der Praxis, Springer Verlag, Berlin et al. (im Druck)"},{"key":"26_CR3","volume-title":"Working Knowledge","author":"TH Davenport","year":"1998","unstructured":"Davenport, T.H., Prusak, L. (1998): Working Knowledge, Harvard Business School Press, Boston"},{"key":"26_CR4","unstructured":"Kaiser, T.M., Beck, D., \u00d6sterle, H. (1998): Kundenorientierung durch I-NET Technologie \u2014 Fallstudie LGT Bank in Liechtenstein, Arbeitsbericht IM HSG\/CC I-NET\/2, St. Gallen"},{"key":"26_CR5","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-322-90362-4","volume-title":"Grundlagen des Dokumenten-Managements","author":"U Kampffmeyer","year":"1997","unstructured":"Kampffmeyer, U., Merkel, B. (1997): Grundlagen des Dokumenten-Managements, Gabler, Wiesbaden"},{"key":"26_CR6","volume-title":"Wissen managen \u2014 Wie Unternehmen ihre wertvollste Ressource optimal nutzen","author":"GJB Probst","year":"1999","unstructured":"Probst, G. J. B., Raub, S., Romhardt, K. (1999): Wissen managen \u2014 Wie Unternehmen ihre wertvollste Ressource optimal nutzen, 3. Auflage, Gabler Verlag, Wiesbaden"},{"issue":"1","key":"26_CR7","first-page":"49","volume":"15","author":"R Schmid","year":"2000","unstructured":"Schmid, R., Bach, V. (2000): Prozessportale im Banking \u2014 Kundenzentrierung durch CRM, in: Information Management & Consulting, Jg. 15, Nr. 1, S. 49\u201355","journal-title":"Information Management & Consulting"},{"key":"26_CR8","first-page":"143","volume-title":"Business networking \u2014 Shaping Enterprise Relationship on the Internet","author":"J Schulze","year":"1999","unstructured":"Schulze, J., Thiesse, F., Bach, V., \u00d6sterle, H. (1999): Knowledge Enabled Customer Relationship Management, in: \u00d6sterle, H., Fleisch, E., Alt, R. (Hrsg.), Business networking \u2014 Shaping Enterprise Relationship on the Internet, Springer, Berlin et al., S. 143\u2013160"},{"key":"26_CR9","unstructured":"Stender, M., Schulz-Klein, E. (1998): Internetbasierte Vertriebsinformationssysteme, Fraunhofer-Institut f\u00fcr Arbeitswirtschaft und Organisation, Fraunhofer IRB Verlag, Stuttgart"},{"key":"26_CR10","volume-title":"Creating the Knowledge-Based Business","author":"D Skyrme","year":"1997","unstructured":"Skyrme, D., Amidon, D.M. (1997): Creating the Knowledge-Based Business, Business Intelligence Ltd., London"},{"key":"26_CR11","volume-title":"Customer connections: new strategies for growth","author":"RE Wayland","year":"1997","unstructured":"Wayland, R. E., Cole, P. M. (1997): Customer connections: new strategies for growth, Harvard Business School Press, Boston"}],"container-title":["Information als Erfolgsfaktor"],"original-title":[],"language":"de","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-322-84796-6_26.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,5,2]],"date-time":"2021-05-02T13:39:00Z","timestamp":1619962740000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-322-84796-6_26"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2000]]},"ISBN":["9783519003175","9783322847966"],"references-count":11,"URL":"https:\/\/doi.org\/10.1007\/978-3-322-84796-6_26","relation":{},"subject":[],"published":{"date-parts":[[2000]]}}}